TRAVEL TECHNOLOGY

Air Serbia to grow revenue opportunities with retailing solutions from Sabre

Sabre Corporation | December 21, 2021

Sabre Corporation (NASDAQ: SABR)  announced that Air Serbia successfully implemented Sabre's Dynamic Availability software, which will help the airline to actively respond to evolving conditions with optimized pricing information.

Leveraging shopping data as well as information on traveler behavior and other key factors from Sabre's marketplace and other sources, Dynamic Availability applies machine-learning models to generate recommendations that help drive incremental revenue opportunities. The tool allows airlines to optimize their offerings by quickly and precisely responding to changing market dynamics with recommendations based on real-time marketplace data.

"Pricing is one of the most complex issues in the aviation industry – even more so since the onset of the pandemic,Successful pricing is an important aspect of sophisticated retailing, and airlines like Air Serbia need the right information to help maximize revenue. Beyond unlocking incremental revenue potential, our Dynamic Availably solution reduces the time spent on manual calculations, increases analyst efficiency and allows our customers to focus on delivering a superior traveler experience."

-Dino Gelmetti, Vice President EMEA, Sabre Travel Solutions

To further enhance its offering agility and precision, Air Serbia is actively collaborating with Sabre to advance airline revenue management through this period of recovery. As part of this discussion, the airline is exploring opportunities to partner with Sabre on its recently launched Sabre Price IQ product. Considering traveler segment and trip intent from the shopping request combined with artificial intelligence and machine learning, Air Price IQ supports airlines in their efforts maximize revenue opportunities while providing a seamless experience to its travelers.

"As we embark on a period of ambitious recovery and growth, building cutting-edge technology using real-time data, artificial intelligence and machine learning will be key to our success,We are excited to partner with Sabre on these intelligent software solutions that will redefine our fare pricing and passenger experience."

-Jiri Marek, General Manager Commercial and Strategy at Air Serbia.

Air Price IQ is part of Sabre's Retail Intelligence suite. Powered by Sabre Travel AI™ – an innovative capability that integrates Sabre technology with state-of-the-art AI technology and advanced machine-learning services – the new technology will allow airlines to dynamically provide offers to travelers based on preferences, marketplace insights and purchase probability, creating a more personalized and better traveler experience.

About Sabre Corporation
Sabre Corporation is the leading technology provider to the global travel industry. Sabre's software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

About Air Serbia
Air Serbia was launched under that name in October 2013 as the national airline of the Republic of Serbia. From three airports in Serbia (Belgrade, Niš, Kraljevo) it flies to destinations in Europe, the Middle East, North America and Africa, in passenger and cargo traffic. The airline also offers long-haul and international destinations in Asia, Australia, North America and Africa via its codeshare partners. Air Serbia's fleet includes one wide-body, 10 narrow-body and 5 turboprop aircraft. Find more information about the activities of the Serbian national airline at Air Serbia Media Centre.

Spotlight

The Travel & Hospitality sector is one such serviceoriented industry, which has the capability to offer an immersive social experience to travelers. Travel is a social experience which is seldom undertaken alone, and the quality of the experience is also partly dependent on the company of fellow like-minded travelers. Thus, being a group activity, it automatically qualifies as a good candidate for an end-to-end social media integration.


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HOSPITALITY TRENDS

Grand Hyatt Kuwait Celebrates Official Opening

Grand Hyatt Kuwait | September 17, 2022

Hyatt Hotels Corporation (NYSE: H) announced the opening of Grand Hyatt Kuwait – the first Grand Hyatt hotel in the country. The 302-room luxury hotel is situated at 360 Mall – one of the nation’s most immersive luxury, leisure and lifestyle complexes. Grand Hyatt Kuwait is the second Hyatt branded hotel in Kuwait, the sixth hotel under the Grand Hyatt brand in the Middle East, and the twenty-ninth Hyatt branded hotel in the region, all of which participate in the World of Hyatt loyalty program. Infusing regionally inspired art with modern interior design, the iconic hotel is the ideal destination for guests to discover the country's cultural, entertainment, and artistic offerings.Grand Hyatt Kuwait offers global travelers superior hospitality services against a backdrop of majestic architectural design coupled with world-class culinary, leisure and entertainment experiences under one roof; a truly distinctive proposition, said Federico Mantoani, general manager at Grand Hyatt Kuwait. “We are thrilled to open the first Grand Hyatt hotel in Kuwait, and we look forward to welcoming guests seeking a memorable experience from this magnificent destination. Grand Hyatt Kuwait represents a new era of progression and innovation in luxury tied to the government’s Vision 2035, which aims to boost tourism through innovative and sustained investment in hospitality infrastructure. Offering business travelers, leisure guests and locals a superlative selection of world-class culinary and leisure experiences the hotel features four unique restaurants, a fitness center, a premium spa and a variety of elegant event spaces. Prime Location In addition to being centrally situated in the heart of the 360 Mall extension, the hotel also conveniently connects to one of the country’s premier event venues, The Arena Kuwait, which features 38,750 square feet (3,600 square meters) of state-of-the-art indoor multifunctional spaces. Situated adjacent to the Rafa Nadal Academy Kuwait, owned by the Sheikh Jaber Al-Abdullah Al-Jaber Al-Sabah International Tennis Complex, the hotel welcomes guests to a world of entertainment in a one-of-a-kind setting. Guestrooms The property features 302 contemporary guestrooms and suites, including 192 Grand Rooms, 47 Grand Club Rooms, 34 Grand Club Suites with breathtaking views, 23 guestrooms and suites uniquely designed with private landscaped garden terraces, and eight Junior Suites. Grand Hyatt Kuwait’s elegantly designed rooms feature signature wooden parquet flooring, large-scale contemporary artwork, marble in the restrooms, floor-to-ceiling windows, and thoughtfully planned dressing spaces. The luxurious and expansive 2,798-square-foot (260-square-meter) Presidential Suite, with private elevator access, provides guests with an exclusive arrival experience. Located on the highest floor, the lavish suite offers extraordinary views of the Kuwait skyline with two bedrooms and three ultra-spacious living areas. Design Inspired by the country’s legacy of sailing, dhow building and pearl diving, Grand Hyatt Kuwait pays homage to the country’s iconic location and traditions, while presenting contemporary aesthetics to create a captivating setting for guests. The hotel seeks to set itself apart through its meticulously designed touchpoints and immersive spaces, such as the lobby which invites guests into a captivating space upon arrival. The perimeter of the lobby is swathed in weightless white drapery, while the center of the lobby is anchored by a serene marble water-like feature holding a majestic equine sculpture at the center. The plush interior of the lobby lounge is accentuated by wall panels clad in white geometric patterns, while orbital shapes in the form of an oversized mobile sculpture rounds off the double volume aesthetics. Through a bespoke collection of luxury furnishings, a distinguished feeling of grandeur is established across every touchpoint of the guest experience. Dining Grand Hyatt Kuwait is well positioned as a culinary destination in itself, housing an eclectic array of gastronomic concepts and featuring a selection of contemporary Arabian, European and Asian-infused cuisines. Liberté, a modern brasserie rooted in classicism, but reimagined through innovation; where the food is ingeniously brought to life through culinary creativity and conveyed with a sense of fresh and spirited feminine energy. ’Stambul, a Turkish lifestyle-dining venue celebrating the famed influences of Ottoman cuisine, where classic dishes are reinterpreted and delivered spontaneously and theatrically.MEI LI, a fine dining Pan-Asian restaurant where the food provides the narrative for an explorative journey through the Imperial Palaces of old Beijing, serving Far Eastern recipes inspired by the most popular dishes served over centuries. Saheel Lounge, a distinctive lobby lounge ideal for socializing in a casual yet refined setting. A tone-setting experience enriched with breathtaking works of art. Meetings Grand Hyatt Kuwait encapsulates several elegant and timeless multi-faceted event venues, each dynamically configured to make every occasion an unforgettable one – as exceptional as the location itself. The hotel boasts 30,000 square feet (2,800 square meters) of meeting space across eight venues, including a striking Grand Ballroom designed for weddings, conferences, grand galas and cocktail receptions, with a hosting capacity of up to 1,560 guests. A team of talented event planners and banqueting services are available to assist with every bespoke occasion. Wellbeing The tranquil Noor Spa is curated as a journey of rejuvenating therapies and treatments that embody a sense of mindfulness and self-awareness. Offering a luxurious and relaxed setting with six treatment rooms, Noor Spa treats guests to indulgent skincare and body treatments, with well-known revitalizing products from Barcelona and Paris. For more information about the property, please visit https://www.hyatt.com/en-US/hotel/kuwait/grand-hyatt-kuwait/ Grand Hyatt Kuwait is participating in the World of Hyatt’s new hotel bonus offer, giving members the opportunity to earn 500 Bonus Points for qualifying nights at the property until November 15, 2022. Additional participating hotels and their offer stay periods can be found at worldofhyatt.com/newhotelbonus. No registration is required and members can earn on top of other offers, including the World of Hyatt Bonus Journeys. With the global World of Hyatt Bonus Journeys promotion, members can earn double points on qualifying stays of two (2) or more nights at over 1,100 participating Hyatt hotels around the world. World of Hyatt members can register for Bonus Journeys before November 15, 2022, and earn double points on stays completed between September 15 and December 20, 2022. Terms & Conditions apply. About Grand Hyatt Around the world, Grand Hyatt hotels bring travel dreams to life by celebrating the iconic in small details and magnificent moments. Located at the crossroads of local culture and global business within major gateway cities and resort destinations, each Grand Hyatt hotel is uniquely designed to be a captivating destination within a destination. Grand Hyatt hotels deliver welcoming and elevated service, first-class accommodations and an abundance of options within a multicultural backdrop of dramatic architecture and bold and vibrant design. Grand Hyatt hotels boast inventive restaurants, luxury spas, fitness centers, and business and meeting facilities. For additional information or to make a reservation, please visit grandhyatt.com. Follow @GrandHyatt on Facebook and Instagram, and tag photos with #GrandHyatt. About Hyatt Hotels Corporation Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of June 30, 2022, the Company’s portfolio included more than 1,150 hotels and all-inclusive properties in 72 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Hyatt Centric®, and Caption by Hyatt; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt™, and JdV by Hyatt™; and the Inclusive Collection, including Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Vivid Hotels & Resorts®, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com. About World of Hyatt World of Hyatt is Hyatt’s award-winning guest loyalty program uniting participating locations in the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination by Hyatt™, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, JdV by Hyatt™, Hyatt House®, Hyatt Place®, UrCove, and Hyatt Residence Club® brands as well as resort and hotel brands under the AMR™ Collection, which are joining World of Hyatt in phases and include Secrets® Resorts & Spas, Dreams® Resorts & Spas, Breathless Resorts & Spas®, Zoëtry® Wellness & Spa Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Members who book directly through Hyatt channels can enjoy personalized care and access to distinct benefits including Guest of Honor, confirmed suite upgrades at time of booking, diverse wellbeing offerings, mobile key, and exclusive member rates. With more than 30 million members, World of Hyatt offers a variety of ways to earn and redeem points for hotel stays, dining and spa services; as well as the benefits of Hyatt’s strategic loyalty collaborations with American Airlines AAdvantage®, Small Luxury Hotels of the World™, Lindblad Expeditions and MGM Resorts International. Travelers can enroll for free at hyatt.com, download the World of Hyatt app for android and IOS devices and connect with Hyatt on Facebook, Instagram and Twitter.

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INDUSTRY OUTLOOK

How Trip.com Users are Embracing the CHOOOSE CO2 Emissions Offsetting Program

Trip.com's | August 02, 2022

Now that Trip.com's CO2 emissions offsetting partnership with CHOOOSE has been in operation for almost two months, Trip.com wanted to take a moment to assess how the collaboration was progressing and to take an in-depth look at the audiences that are buying emissions offsetting options today. With some interesting revelations to come out of the analysis, below we discuss our findings.CO2 Emissions offsetting options are most popular among UK and European travellersSince June 2022, Trip.com has been offering CO2 emissions offsetting options across almost all flight inventory. According to our recent data, users in the UK were purchasing emissions offsetting products on flights in larger numbers than any other country, with these options being 10% more popular amongst UK users than those from Germany, the next highest adopters of this eco-conscious option. US users took third place, with 11% choosing CO2 emissions offsetting on their flights, followed by 8% of users in the Netherlands, 5% of users from Japan and Australia and 4% from Singapore and Korea. In terms of overall emissions offsetting purchases, 54% of users who offset their flights emissions were based in Europe, 24% of purchases were made by users from the APAC region (covering East Asia, SE Asia and Australia) and 12% were made by users based in the Americas. Emissions offsetting options tend to be purchased for short-haul trips On average, Trip.com users paid 4% of the original airfare for the emissions offsetting product. In terms of travel distance, 71% of users who purchased emissions offsetting did so for short-haul trips (less than three hours), compared to 16% of customers who purchased offsetting for mid-haul flights (three to six hours) and 13% who purchased for a long-haul trip (more than six hours). Emissions offsetting is most popular among Gen Z and Millennials Our data shows that emissions offsetting products are most popular among Gen Z and Millennials, the youngest generations who have the most to benefit from these types of initiatives. The products were most popular among 24-33 year olds, with 41% of total offsetting products purchased by this age bracket, followed by 18-23 year olds at 21% and 34-43 year olds accounting for 20% (encompassing geriatric Millennials and some users from Gen X). How Trip.com x CHOOOSE supports emissions offsetting projects For those who are interested in purchasing offsetting products with Trip.com and CHOOOSE, they'll be pleased to hear that their contribution goes towards four major sustainability programmes that deliver measurable benefits to the planet and developing communities. These include a project which supports the building of two waste-to-energy facilities at landfill sites in Turkey, two Reducing Emissions from Deforestation and forest Degradation (REDD+) projects in Cambodia and Brazil, and the Breathing Space improved cooking stoves programme in India, which offsets traditional high-emission cooking stoves with more energy efficient options. "We are excited to see that users from over 35 different Trip.com sites are now actively offsetting their flight's CO2 emissions when booking with us, Trip.com Group will continue to encourage users to travel more responsibly through offering various sustainable travel options." -Yudong Tan, CEO of Flights Business Group at Trip.com Group. With so many great reasons to offset the CO2 emissions with Trip.com and CHOOOSE, we look forward to reviewing the success of the collaboration further later this year

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AIRLINES AND AIRPORTS

Canada Jetlines Partners with Sabre on Global Distribution Agreement

Canada Jetlines Operations Ltd. | September 21, 2022

Canada Jetlines Operations Ltd. (NEO: CJET) (“Canada Jetlines”) the new, all-Canadian, leisure airline, is proud to announce a worldwide distribution agreement with Sabre, the leading software and technology company that powers the global travel industry.This new long-term agreement ensures that Sabre will distribute the carrier’s comprehensive content for travel agencies and corporations through the Sabre travel marketplace (GDS) -- supporting Canada Jetlines in powering future revenue growth while reaching key market segments associated with the GDS. Canada Jetlines will leverage Sabre’s ancillary services to provide travel agencies around the world with access to the airline’s complete range of travel products, including fares and seat availability. “We are pleased to have achieved this agreement with Sabre, which broadens Canada Jetlines’ distribution capabilities to meet our international growth objectives, This partnership aligns with our projected distribution strategy of providing the right content in the right channel. As a leisure airline, Canada Jetlines recognizes the key role that travel agencies play in our success.” -Duncan Bureau, Chief Commercial Officer of Canada Jetlines The Sabre travel marketplace is instrumental in facilitating the marketing, sale and servicing of airfares, hotel rooms, rental cars, rail tickets and other types of travel to buyers around the world who use it to shop, book and manage travel. Canada Jetlines will begin operations out of its travel hub at Toronto Pearson International Airport (YYZ), with its first scheduled route into YYC Calgary International Airport on September 22, 2022, with biweekly flights operating Thursdays and Sundays out of Toronto (YYZ) to Calgary (YYC) from 07:55am EST – 10:10am MST and returns from Calgary (YYC) to Toronto (YYZ) 11:40am MST – 17:20 EST. Frequency will increase to three flights per week, Thursdays through Sundays, starting later in the fall. Visit Jetlines.com to view the flight schedule and to learn more. Travellers can book reservations and vacation packages with preferred travel agents who can earn up to 10% commission on all base fares when contracted directly with the airline. Follow Canada Jetlines on all social media platforms and follow #CanadaJetlines for the latest news. About Canada Jetlines Canada Jetlines is a leisure focused air carrier, which will utilize a growing fleet of Airbus 320 aircraft to provide Canadians with value vacation choices and convenient travel options. Canada Jetlines will provide exciting vacation packages to iconic Canadian destinations and beyond via strong partnerships with airports, CVB’s, tourism entities, hotels, hospitality brands, and attractions. With a projected growth of 15 aircrafts by 2025, Canada Jetlines aims to offer the best-in-class operating economics, customer comfort and fly-by-wire technology, providing an elevated guest centric experience from the first touchpoint. To learn more, please visit www.jetlines.com and follow on all social media platforms for news and updates.

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INDUSTRY OUTLOOK

Cvent Announces Year-Long Sponsorship for WINiT by The Global Business Travel Association (GBTA)

Cvent | August 17, 2022

Cvent (Nasdaq: CVT), a market-leading meetings, events and hospitality technology provider, announced today its year-long sponsorship of WINiT by GBTA. The announcement expands on Cvent’s current GBTA partnership through which Cvent technology is leveraged for all GBTA events, and additional support and resources are provided for the GBTA Academy course, “The Fundamentals of Strategic Meetings Management” and GBTA’s Sustainability Leadership Council.“We’re extremely proud to support WINiT by GBTA and to further their mission to inspire and empower women across the travel industry,” said Cvent SVP & Chief Marketing Officer, Patrick Smith. At Cvent, we recognize the critical importance of career development, education, and networking opportunities, and the powerful role events can play in engaging and inspiring both experienced and rising industry leaders alike. We look forward to partnering with GBTA and the WINiT team to amplify and support the growth of this program. “As a global leader in the meetings, hospitality, and corporate travel space, I’m thrilled to announce Cvent’s support and official sponsorship of WINiT, As a long-time industry professional, I know first-hand the positive impact Cvent has made across the industry through their technology; and I’m proud to work alongside them to positively impact and ignite the careers and lives of women in travel-related industries.” -President of the Allied Leadership Council for GBTA & Strategic Advisor to WINiT, Dorothy Dowling. Through the sponsorship, a Cvent representative will sit on the WINiT Strategic Advisory Board, and the Company will partner with WINiT stakeholders to deliver various marketing materials to support the education and career development of the WINiT audience. Cvent technology will also be leveraged for all WINiT events throughout the year. For more information about WINiT by GBTA, visit their website here. About Cvent Cvent Holding Corp. (Nasdaq: CVT), is a leading meetings, events, and hospitality technology provider with more than 4,700 employees and approximately 21,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform and offers a global marketplace where event professionals collaborate with venues to create engaging, impactful experiences. Cvent is headquartered in Tysons, Virginia, just outside of Washington D.C., and has additional offices around the world to support its growing global customer base. The comprehensive Cvent event marketing and management platform offers software solutions to event organizers and marketers for online event registration, venue selection, event marketing and management, virtual and onsite solutions, and attendee engagement. Cvent’s suite of products automate and simplify the event management process and maximize the impact of in-person, virtual, and hybrid events. Hotels and venues use Cvent’s supplier and venue solutions to win more group and corporate travel business through Cvent’s sourcing platforms. Cvent solutions optimize the event management value chain and have enabled clients around the world to manage millions of meetings and events. For more information, please visit Cvent.com, or connect with us on Facebook, Twitter or LinkedIn.

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Spotlight

The Travel & Hospitality sector is one such serviceoriented industry, which has the capability to offer an immersive social experience to travelers. Travel is a social experience which is seldom undertaken alone, and the quality of the experience is also partly dependent on the company of fellow like-minded travelers. Thus, being a group activity, it automatically qualifies as a good candidate for an end-to-end social media integration.

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