Airbnb will invest $25M in affordable housing and small businesses

PhocusWire | September 19, 2019

Airbnb is launching a community investment program with an initial $25 million to support affordable homeownership, small businesses and the construction and preservation of affordable rental housing in the San Francisco Bay Area and Los Angeles County.The company says if the pilot program is successful it will expand to more communities throughout California and across the country.“I want Airbnb to be a 21st-century company that serves all our stakeholders, including the communities our hosts and guests call home,” says Chesky.

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BUSINESS TRAVEL

Viva Aerobus joins Sabre's global distribution system to help accelerate growth and propel increased agency sales

Sabre Corporation and Viva Aerobus | May 20, 2022

Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, announced a new distribution agreement with Viva Aerobus, Mexico´s ultra-low-cost carrier, which will help enable the airline to power future revenue growth through agency sales. Viva Aerobus can now distribute its flights and services through Sabre's global distribution system (GDS), providing more content and choices through a single source for greater convenience, agility and efficiency. With this agreement, Sabre-connected agencies will enjoy e-ticketing and enhanced merchandising capabilities, allowing travel agents to easily view, compare, and sell Viva Aerobus' flights across the network. With the implementation of Sabre's branded fares technology, Viva Aerobus will now be able to provide their customers greater flexibility to choose the products and services that best fit their needs. "Viva Aerobus is an airline in constant expansion with solid plans for growth in fleet, routes and flights. Partnering with a trustworthy and innovative technology company like Sabre is key to both achieve our growth plans, as well as to increase operational efficiencies, We are confident that Sabre is the right partner to support our long-term goal, which is to provide travelers with the lowest fares and a personalized experience where they only pay for what they really need." -Andrea Rodríguez, Sales Director at Viva Aerobus With more than 15 years of experience, more than 80 million passengers transported and more than 3,500 employees, Viva Aerobus operates over 130 domestic routes within Mexico and international routes to destinations in Colombia, Cuba and the United States. Its value proposition combines customer-oriented service, flexibility and low fares. As a result of this service, Viva Aerobus has positioned itself as one of the three main airlines in Mexico. Currently, Viva has the newest fleet in Mexico and the third youngest in all North America, offering the highest standards in terms of safety, efficiency and reliability. "We are thrilled to partner with Viva Aerobus to help them reach their growth goals as the industry continues to recover, We are committed to partnering with airlines and agencies in creative ways to deliver the retailing and distribution solutions that meet our customers' needs on both sides of the travel marketplace." -Gary Stone, Vice President Select Airline Accounts, Sabre Travel Solutions Sabre's broad suite of flexible and scalable software solutions helps airlines to operate how they want to and adapt their business to changing needs and requirements. Sabre's solutions optimize day-to-day airline operations and ultimately help carriers solve their biggest challenges – helping drive increased revenue and reduced costs, while delivering better travel experiences. About Sabre Corporation Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveler experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre's technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. For more information visit www.sabre.com. About Viva Aerobus Viva Aerobus is Mexico's ultra-low-cost airline. It started operations in 2006 and today it operates the youngest Latin American fleet with 56 Airbus: 40 Airbus A320 and 16 Airbus A321. With a clear vision to give all people the opportunity to fly, Viva Aerobus has democratized the airline industry with the lowest fares in Mexico and the lowest cost structure in America, making their flights the best value offer. For more information please visit: www.vivaaerobus.com/en

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INDUSTRY OUTLOOK

New Travel Loyalty Survey Finds Awareness Gap in Travel Rewards' Perceived Value

arrivia | June 16, 2022

American consumers are ready for travel, ready to redeem and ready to earn travel rewards, according to a new survey report released this week by arrivia, a leading travel loyalty and booking technology platform that serves consumer-facing companies worldwide. The report, Where travel meets loyalty, reveals that U.S. consumers are looking for value when it comes to travel and that travel rewards have the potential to deliver that value. The report also shows a significant gap between what customers expect from their rewards and what loyalty providers offer. Between December 2021 and January 2022, arrivia surveyed 2,150 American consumers and 204 industry decision-makers about the role of travel rewards in the post-pandemic travel resurgence. Almost 50% of the consumer respondents said the ability to earn points on travel is important. In comparison, 42% have redeemed points to lower the cost of their trip and one-third expected to use their loyalty points to cover the entire cost of their journey. These findings suggest that loyalty programs that enable members to earn and redeem travel rewards can leverage the recent surge in travel demand to capture more of their members' spend, incentivize new sign-ups and better engage with existing members. Travel rewards are key but are often lacking. While travel rewards programs can be effective loyalty engines, they often fall short of expectations. Both industry decision-makers and consumers agree as to why. Almost a quarter of travelers said their rewards don't seem valuable enough, while nearly a third are frustrated by the lack of redemption options, and roughly the same amount say it's difficult or complex to earn and redeem points. Industry leaders recognize that their loyalty programs are lacking, with 27% admitting they fail to offer enough variety when it comes to travel options, and 28% report that they struggle to demonstrate the value of their rewards. What's even more worrying for loyalty administrators is the number of respondents who say that none of their loyalty programs offer travel rewards (54%), compared to 65% of industry leaders who say these redemption options are available. This apparent disconnect means loyalty providers should emphasize marketing their travel rewards and better communicate their value. "Loyalty providers that want to use their travel rewards program to help grow their business must give members what they want. As our survey results indicate, that means delivering the right rewards and offers to the right people at the right time, Expanding travel options, making it easier to redeem travel and providing a seamless booking experience backed by flexible technology are all important to increasing the real and perceived value of travel loyalty programs." -Jeff Zotara, arrivia Chief Marketing Officer Technological capability remains a barrier to closing the value gap for many loyalty program providers; 39% of loyalty programs don't allow members to book travel directly through their platform. Another 31% say booking conversion rates would improve if they could offer more exclusive discounts. Other findings from the survey include: 63% of industry respondents plan on offering new travel rewards or benefits in 2022, including exclusive travel options, deeper discounts and experiences or activities. 30% say attracting new members to their loyalty programs is their biggest challenge 26% of travelers turn to their loyalty program platforms first when travel planning signaling that deals can influence decisions 59% of millennials say it's either extremely or very important to be able to redeem points or miles when planning a trip. Focus on travel loyalty programs for financial services brands Though the survey included respondents from different industries, including hospitality, travel and education, the report reveals that financial services companies have the most to gain by upping the value proposition of their travel rewards programs. More than half of credit cardholders belong to a loyalty program that includes travel benefits, and roughly 80% belong to five or more loyalty programs. That means they are more likely to be familiar with various reward structures and more attuned to the relative value of rewards, while loyalty providers in this sector must stand out from the crowd to differentiate their programs from traditional types of travel rewards. Offering travel rewards is a good first step; we know they resonate with cardholders and consumers, added Zotara. But if credit card companies and financial institutions want to become their customers' go-to for everyday purchases and capture more of their travel spend, they need to get to the next level by providing exceptional, exclusive discounts combined with streamlined redemption and whole-trip booking capabilities. That's how brands can not only meet the expectations established by online travel providers but exceed them and become their customers' first thought when planning to travel. The Where travel meets loyalty survey report can be downloaded here. For more information about the survey or to speak with Jeff Zotara, Chief Marketing Officer at arrivia, please contact Sylvia Kindlain at skindlain@thinkinkpr.com. About arrivia Arrivia is a travel technology company that provides travel loyalty, booking and marketing solutions to consumer-facing companies that want to deliver exceptional value to their customers, uncover new revenue streams and drive growth through exciting travel rewards and member benefits. The company's Travel Privileges platform opens up the world of travel for companies like American Express, USAA and Marriott Vacation Club by offering their customers more value through exclusive pricing and encouraging discovery with relevant and personalized options that inspire travel and consumer loyalty. To learn more about how arrivia helps companies drive growth, incentivize sales, boost affinity and reward high-value customers, visit www.arrivia.com.

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HOSPITALITY TRENDS

Propst Development and Chartwell Hospitality Complete Hilton's Conrad Luxury Hotel in Nashville

Chartwell Hospitality | June 23, 2022

Propst Development and Chartwell Hospitality announced they have finalized development of the Conrad Nashville hotel, located in the Broadwest city block in Midtown. The Conrad Nashville is Hilton’s first luxury branded hotel in Nashville and is scheduled to open on June 29, 2022. Additionally, the co-developers have completed the sale of the 234-room property to Northwood Investors, LLC, a premier owner and manager of luxury hotels around the world. “Our goal for Broadwest was to create a property that all Nashvillians are proud of, and we believe the Conrad raises the bar as one of the most luxurious hotel properties in America, Projects like this draw investment into local neighborhoods and bring new economic stimulus and opportunities to local residents and businesses – the Conrad Nashville alone will employ more than 200 people. We are thrilled with the execution of this development and to see it welcome its first guests in the coming days.” -Bill Propst, Chairman of the Propst Companies We had a vision to develop the nicest Conrad in the Hilton system as well as position this hotel to be the nicest luxury hotel in Nashville. I believe we have accomplished that goal,said Rob Schaedle, Founder and President of Chartwell Hospitality. Javier Rosenberg, president of Northwood Hospitality LLC stated, We are delighted to add the Conrad Nashville to our portfolio. Nashville is quickly becoming one of the top destinations in the country for leisure and corporate travel along with meetings and events. The Conrad Nashville is set to inspire and redefine the luxury hotel landscape, offering some of the best accommodations and experiences the market has to offer. The Conrad Nashville is part of Broadwest, a $540 million, 1.3 million square foot mixed use project master developed by Propst Development and consists of 630,000 square feet of Class A office space, 196 luxury condominiums, and the Conrad Hotel. Broadwest encompasses a full city block and has transformed Midtown into one of the most active areas for development in Nashville. Conrad Hotels and Resorts are known for offering guests a seamless connection between contemporary design, leading innovation, and authentic local culture. The Nashville property features 234 guest rooms and suites, 11,000+ square feet of meeting space, a third level outdoor terrace pool, and distinct food and beverage offerings, including locally-sourced Blue Aster restaurant and Thistle and Rye whiskey bar. Northwood Investors LLC is a privately held, real estate private equity firm that owns and operates real estate across the U.S. and Europe. The firm currently manages approximately $8 billion of investor capital. Northwood’s flagship fund seeks to opportunistically acquire well-located real estate with a plan to create value through hands-on asset management. Northwood is vertically integrated with in-house operating teams across the office, multifamily, retail, hospitality, and urban logistics sectors. Please visit northwoodinvestors.com for more information. For further information contact John Hughey, President of Propst Properties at Hughey@Propst.com. About Chartwell Hospitality Chartwell Hospitality is a fully integrated real estate company based in Nashville, Tennessee. We specialize in the acquisition, development, and management of high-quality, branded, limited- and full-service hotels. Founded in 2003, Chartwell consistently surpasses competition in occupancy and market rates. Simply, our mission is to be the best in the business. For more information, visit www.chartwellhospitality.com.

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TRAVEL TECHNOLOGY

Nexion Travel Group Launches First Immersive Journeys Experience

Nexion Travel Group | April 05, 2022

Nexion Travel Group, the leading host agency for travel professionals, recently completed its inaugural "Immersive Journey" on board Princess Cruises' Regal Princess. From March 7-12, 2022, 20 travel advisors who are members of Nexion Travel Group were hosted by Princess and Nexion's Business Development & Education (BDE) team to learn about how they can set their agencies up for long-term success."Coach Martin" Mussey, BDE Manager for Nexion Travel Group and certified business coach, led the advisors in workshops and exercises to help them establish specific and measurable goals to increase profitability and plan for sustainable growth. Each attendee was also provided exclusive content and materials from Business Success Journeys, Nexion's newly launched coaching program. Other faculty on this Immersive Journey included LaDonna Allen, National Account Manager with Princess Cruises. Each Immersive Journey is hosted by and exclusive to a supplier, giving Nexion members the chance to not only learn a particular topic, but get to know a supplier's offerings. Immersive Journeys attendees on this trip experienced a cruise with stops at Grand Turks and the Dominican Republic, and Princess's exclusive Medallion Class sailing. Regal Princess's Hotel Director also sat down with attendees to share insights about the unique onboard experience that Princess offers, and how to sell it to their clients. Our first Immersive Journey was a smashing success," said Mussey. "Our members loved being able to have the luxury of a few days of time to really learn about achieving business success in a small-group environment. They left with actionable ideas for their businesses and deepened their relationships with an important supplier partner. The Princess team put a lot of time and effort towards helping attendees not only fully understand their product, but also learn about business success from their experts. "Immersive Journeys' success depends on a true partnership with our preferred suppliers and I cannot thank Princess enough for hosting our inaugural event. Nexion members have been telling us they want to combine learning about a new skill or tactic with experiencing our suppliers' offerings. Immersive Journeys fits the bill for both, and we cannot wait to host our next Immersive Journeys event with another focus and a new partner." -Nexion Travel Group President Jackie Friedman All travel professionals interested in learning how to succeed as a professional business owner, backed by Nexion Travel Group's many great benefits, are encouraged to call 800-747-6813 or email sales@nexion.com. About Nexion Travel Group Nexion® Travel Group is a fully accredited host agency, offering membership to independent travel professionals since 1995. Nexion Travel Group provides ticketing, operations and fulfillment support to independent travel professionals coupled with best-in-class tools, technology, marketing, education and support. As part of Travel Leaders Group, a division of Internova Travel Group, Nexion Travel Group is the complete host agency for multi-agent agencies, corporate agencies, experienced agents and those new to the industry. About Internova Travel Group Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 62,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.

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Planning a vacation this summer? Here are the apps and sites you need to know about to find a car rental, RV rental, glamping site, mask-mandates, and even help to stay within your budget.

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