Amadeus partners with Visa’s CyberSource for fraud management in travel

IBS Intelligence | August 29, 2019

CyberSource, Visa payment management platform, has collaborated with Amadeus, a travel software and technology solutions provider, in a bid to enable the latter to offer advanced fraud and payment management capabilities to the global travel industry. The agreement is expected to provide the global travel ecosystem with the ability to deliver Strong Customer Authentication and protect against fraud.

Spotlight

Mask wearing helps ensure the health and safety of passengers, however it can disrupt the airport biometric process. Amadeus face mask detection technology prompts travelers to remove masks so accurate identification and matching can be performed, maintaining a steady flow of passengers.


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AIRLINES AND AIRPORTS

Oman Air transforms staff travel with IBS Software partnership

Oman Air & IBS Software | May 16, 2022

Oman Air has partnered with IBS Software to fully digitalize its staff travel program, delivering a highly configurable, self-service platform for employees to book and manage complex leisure travel, annual leave travel and duty travel policies.Award-winning Oman Air overhauled its on-premise legacy system with IBS Software's SaaS-based iFly Staff platform to enable self-service for its employees to easily manage their travel needs. The system has also significantly extended usability, allowing users access via any browser or any Android or iOS device, replacing the legacy desktop-only service. iFly Staff now handles all Oman Air active and retired employee's ID travel, supplementary ticketing, and annual leave ticketing, as well as the staff ticketing of partner companies TRANSOM Catering, TRANSOM Handling and TRANSOM SATS Cargo. The platform's highly configurable business rules engine means Oman Air gains the ability to dynamically update its policies, create and roll out new policies and processes, thus reducing the lead-time to implement policy changes. This has resulted in significant gains on operational efficiency over the last six months since the system went live. "Our partnership with IBS Software has transformed the staff travel experience, simplifying processes to make it far easier for our employees to manage their personal and corporate travel, Navigating the intricacies of constantly updating travel policies represents a major win for the whole airline – from both an employee satisfaction and operational efficiency perspective." -Dr. Khalid Al Zadjali, Senior Vice President Digital, Oman Air The new staff travel system comes as part of Oman Air's ongoing efforts to enhance the benefits and facilities presented to employees, said Hilal Al Siyabi, Senior Vice President, People, Oman Air. "Self-service and mobile capabilities have significantly improved our employees' travel experience while reducing the workload associated with providing facilities. "It has been a privilege to work with the teams at Oman Air, who are constantly striving to deliver new, innovative services to staff and passengers alike, Fully digitalizing processes has allowed them the ability to not only provide superior staff travel functionality and ease of use for users, but also considerably improve Oman Air's internal operations. We're also proud that the deployment of iFly Staff was managed remotely due to Covid-19 travel restrictions." -Vijay Chakravarthy, Vice President and Head of Staff Travel, IBS Software About IBS Software IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise and hospitality industries. IBS Software's solutions for the aviation industry cover fleet & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel and air-cargo management. IBS Software also runs a real time B2B and B2C distribution platform providing hotel room inventory, rates and availability to a global network of hospitality companies and channels. For the tour and cruise industry, IBS provides a comprehensive, customer-centric, digital platform that covers onshore, online and on-board solutions. IBS Software is a Blackstone portfolio company and operates from 15 offices across the world. Further information can be found at https://www.ibsplc.com/. About Oman Air Oman Air (WY), the national airline of the Sultanate of Oman, began its operations in 1993. Initially founded to serve key domestic routes, it has since undergone rapid growth and is today recognized as a major international carrier connecting cities around the world to Oman's spectacular natural beauty, captivating charm and genuine openness. A Five-Star COVID-19 Airline Safety Rating from Skytrax and two consecutive (2021 and 2022) Five-Star Major Airline Ratings from the Airline Passenger Experience Association (APEX) are among its many industry accolades. The airline has played a vital role in transforming Muscat into an important traffic hub in the Middle East, supporting adjacent commercial, industrial and tourism activities. With a fleet comprising ultra-modern, fuel-efficient aircraft that feature luxuriously appointed interiors, Oman Air is renowned for its exceptional products and services, both in the air and on the ground, and for the signature Omani hospitality available to guests on every flight. Ongoing investments in new technologies, innovative products and enhanced guest services have solidified its position as a premium, multi-award-winning airline of outstanding repute. Both Oman Air and Oman Air Holidays proudly display the Safe Travels stamp from the World Travel and Tourism Council (WTTC) for best practices relating to standardized global health and hygiene protocols.

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COMMERCIAL TRAVEL

The Indigo Road Hospitality Group Leverages Stayntouch's Easy & Powerful PMS to Deliver Memorable Experiences

Stayntouch | May 13, 2022

Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, has partnered with The Indigo Road Hospitality Group, a full-service hospitality management company, to power two boutique properties, Historic Park Inn Hotel in Mason City, Iowa, and The Skyline Lodge in Highlands, N.C., with a flexible mobile PMS.The Indigo Road Hospitality Group is an award-winning hotel and restaurant management group focusing on boutique properties that deliver authentic experiences for discriminating lifestyle travelers. Indigo Road chose Stayntouch's flexible and easy-to-use PMS to facilitate seamless integrations across their tech stack, providing a warm and organic hospitality experience for guests. They also benefit from a platform that empowers guests with a choice at check-in: from fully mobile and contactless, to a high-touch experience with an agent untethered from the front desk. "If we do our jobs well, all of our guests should leave the property feeling genuinely welcomed, appreciated, and understood. But for that to happen, our technology has to work seamlessly in the background to support our staff and promote these positive interactions. Here, Stayntouch really excels. The user interface is super clean and very easy-to-use, and allows our staff to keep their focus on their guests rather than buried in a screen. Additionally, one of the unknowns when starting a new relationship with a tech vendor is support. With Stayntouch, the people supporting the product, from implementation onward, are absolutely fantastic, and have taken our specific business goals as their own." -Scott Neslage, Director of Lodging Operations at The Indigo Road Hospitality Group Michael Helfin, Chief Revenue Officer of Stayntouch, replied, "It's been exciting to embark on a partnership with a hospitality company whose philosophy on service aligns so closely with our own. Our role is to be more than just a tech vendor, but to be a strategic partner: We're excited to provide The Indigo Road with flexible technology and seamless integrations to help their properties deliver a memorable guest experience and reinforce the commitment to service that has helped them establish an award-winning business. About The Indigo Road Hospitality Group Founded in 2009 by Steve Palmer, The Indigo Road Hospitality Group owns, operates, and manages restaurants and boutique hotels throughout the country. Based in the Southeast, The Indigo Road is founded upon the core principle of serving with love and creating memorable experiences for all. In 2019, The Indigo Road marked its tenth anniversary by being named a Forbes Small Giant and appearing on the Inc. 5000 Fastest Growing Companies list, and in 2020 announced that hotelier Larry Spelts joined The Indigo Road as a partner and president of its new venture into lodging with a focus on food & beverage driven boutique hotels. The Indigo Road's dedication to excellence in food & beverage has been recognized by Palmer being named a semi-finalist by the James Beard Foundation's award for Outstanding Restaurateur-US in 2018, 2019 and 2020. For more information on the portfolio, team, core values and services, visit theindigoroad.com. About Stayntouch Stayntouch provides a cloud-native, guest-centric, and fully mobile hotel property management system (PMS) and over 1100+ integrations, enabling hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests. Backed by a team of professionals with deep roots in the hospitality industry, Stayntouch is a trusted partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group, and Modus Hotels. Stayntouch is also a preferred PMS partner to some of the leading independent hotel collections around the world including; Design Hotels, an Independent Marriott Brand, and Curator Hotel & Resort Collection. Visit Stayntouch at www.stayntouch.com.

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TRAVEL TECHNOLOGY

GO Airport Shuttle Rebrands as GOWithUs.com with NewWebsite, Services, and Locations

GO Airport Shuttle | March 23, 2022

GO Airport Shuttle has launched a new website, GOWithUs.com to announce its expansion into a comprehensive travel company providing services beyond airport transportation. The site features a new streamlined reservation system for faster, easier booking and discounts to tours and attractions in popular tourist cities.Leveraging its expertise in logistics and operations, GO now provides ground transportation to tourist sites, restaurants, and other entertainment destinations within its most popular service areas. Customers also will be able to purchase discounted tickets to attractions and tours in a number of cities directly on the site. "We've made it easier for travelers to find relevant information about our services and fares as well as tours and attractions in their destination cities, Our new technology allows us to offer our customers a seamless, intuitive user experience and one-stop shopping for multiple products and services." -John McCarthy, president, The GO Group. GO also is expanding its presence by partnering with other quality, professional providers to offer transportation options in new areas with a goal of serving more than 1500 locations worldwide. The GO Group LLC is one of the world's largest airport transportation providers, offering shared rides, private vehicles, charters, and tours; serving airports and cities in the United States, Canada, Mexico, the Caribbean, Australia, and Europe. Under GOWithUs.com, travelers can book ground transportation to and from both departure and destination airports, around town travel, tours, and attractions.

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DESTINATION AND TOURISM

Frommer's Names the Best Hotel Booking Engines for Summer Travel in 2022

frommer | March 30, 2022

With travelers eager to hit the road again for summer vacation after the disruptions caused by the pandemic, Frommers—the trusted travel media company and guidebook publisher celebrating its 65th year in 2022—has released the latest edition of its Best and Worst Hotel Booking Sites. The ranking names the top online travel agencies and aggregators for finding lodgings on the road in 2022. The top 10 has been shaken up considerably since the previous ranking in 2020. Using a complex, weighted system involving 60 different room reservation scenarios, travel expert and analyst Reid Bramblett put booking engines through the wringer to determine which sites deliver the lowest rates, the most options, and the easiest user experience.For the first time, Google tops the list, but the search giant only narrowly edged out previous winner HotelsCombined, with both showing a keen ability to find the most affordable rooms. Other heavy hitters, including Tripadvisor and Kayak, only managed middling scores when put to the Frommer's test, ranking 5th and 7th respectively. After falling out of the top 10 five years ago, Hotels.com clawed its way to the 10th slot, displacing Hotwire from the list entirely. The complete top 10, along with detailed analysis, a rundown of each site's pros and cons, and money-saving warnings about sneaky tactics and outright rip-offs, can be found at Frommers.com/BestHotelSites. And coming soon: Frommer's latest ranking of the top sites for finding affordable airfare—fully updated for 2022. About Frommer's One of the most venerable brands in travel, Frommer's has been in continuous publication since the 1957 debut of Arthur Frommer's Europe on 5 Dollars a Day, which changed the way the world traveled. The Frommer's collection of travel products has expanded to include nearly 100 award-winning guidebooks, a popular podcast, and Frommers.com, winner of the 2021 silver medal for best travel journalism website in the prestigious Lowell Thomas Awards from the Society of American Travel Writers.

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Spotlight

Mask wearing helps ensure the health and safety of passengers, however it can disrupt the airport biometric process. Amadeus face mask detection technology prompts travelers to remove masks so accurate identification and matching can be performed, maintaining a steady flow of passengers.

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