DESTINATION AND TOURISM
Dynatrace | April 29, 2022
Software intelligence company Dynatrace (NYSE: DT) announced Meliá, the international luxury hotel chain, is using the Dynatrace® platform to deliver frictionless guest experiences as the demand for travel hits record levels. In anticipation of this industry shift, and to meet guests on the mobile and online platforms where they prefer to interact, Meliá accelerated its digital transformation by migrating its critical applications, including those supporting its online reservation and contact center services, to a cloud-native environment running on Kubernetes in AWS.
This provided the agility Meliá needed to release better digital functionality faster, so its guests could access more of its hotel services via mobile and web platforms. The Dynatrace® platform’s broad and deep observability and advanced AIOps capabilities have allowed Meliá to ensure its digital services deliver the same quality experience as in-person interactions with hotel staff.
“The cloud and Dynatrace have transformed the way our business operates and how our teams work in this modern era, Before Dynatrace, we used to spend hours manually searching through metrics, logs, and traces to piece together insights about user experience. Now, this takes minutes or seconds. If guests experience a problem using any of our digital services, our contact center teams know precisely what’s causing the issue and are empowered to provide faster, more personalized resolutions, and ultimately deliver a greater standard of care. This has enabled our teams to focus more time on driving business and customer value, and to ensure our ongoing success during what has been a challenging time in our industry.”
-Christian Palomino, Vice President of Global IT, Meliá Hotels International.
With Dynatrace, Meliá’s teams are rededicating their focus to optimizing digital services and finding new ways to accommodate the rapidly evolving preferences of the modern traveler. This has helped the hotel chain reduce the reliance on in-person interactions, which has led to an increase in the volume of transactions handled through its digital channels from around 40% at the end of 2019, to more than 80% during the pandemic, which was a major asset through those difficult times.
We developed our Stay Safe with Meliá Program to achieve our goal of maintaining frictionless relationships between staff and guests, while also reducing in-person contact, continued Palomino. Dynatrace has been critical to this effort, enabling our teams to accelerate the delivery of new digital services that allow our guests to do things like check-in or book a table in our restaurants via our mobile app, reducing the need for person-to-person contact across our hotels. Dynatrace delivers the precise, AI-powered insights we need to understand exactly how our customers interact with our applications, and how their experiences impact our business. This has helped our teams discover where our guests are struggling, and what we need to do to improve our digital services, so they have a great experience and can fully relax during their stay with us.
Visit our Customer Stories page for more details on how Meliá is accelerating digital innovation and delivering frictionless guest experiences across its hotels with Dynatrace.
Dynatrace (NYSE: DT) exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That’s why the world’s largest organizations trust the Dynatrace® platform to accelerate digital transformation.
Curious to see how you can simplify your cloud and maximize the impact of your digital teams? Let us show you. Sign up for a free 15-day Dynatrace trial.
AIRLINES AND AIRPORTS
neo exchange | March 17, 2022
The NEO Exchange is proud to welcome low-cost charter airline, Global Crossing Airlines Group Inc. (“GlobalX” or the “Company”), following a voluntary delisting from the TSX Venture Exchange. GlobalX begins trading on the NEO Exchange under the symbols JET and JET.B.Led by Ed Wegel, an industry veteran with over 30 years of commercial aviation experience, GlobalX is a US 121 flag and supplemental airline flying the Airbus A320 family of aircraft. The Company flies as a passenger ACMI and charter airline serving the US, Caribbean, and Latin American markets.
“Within 18 months, we have taken GlobalX from a start-up to now operating six aircraft and the completion of a listing on NEO’s senior stock exchange, As we continue our rapid growth, we are convinced that listing on the NEO Exchange raises our profile among retail and institutional investors and provides a platform from which to expand our shareholder base."
-Mr. Wegel, Chairman and CEO of GlobalX.
Investors can trade shares of JET and JET.B through their usual investment channels, including discount brokerage platforms and full-service dealers.
Today’s launch marks the continuation of NEO’s expansion into the travel industry – our second airline listing, and yet another graduation from a venture exchange to NEO, a mainboard Tier 1 stock exchange,” commented Jos Schmitt, President and CEO of NEO. “GlobalX has progressed from a fledgling company to a growth-focused airline on a flight path to continued success, uniquely positioned to benefit from the pent-up travel demand following the pandemic. We are proud to be the platform of choice for the next phase of their capital markets journey, and look forward to providing increased quality of trading, enhanced access to investors, and a solutions-oriented focus that is unique to the NEO Exchange.
The NEO Exchange is home to well over 200 unique listings, including some of the most innovative Canadian and international growth companies, and ETFs from Canada’s largest ETF issuers. NEO consistently facilitates close to 15% of all Canadian trading volume. Click here for a complete view of all NEO-listed securities.
About the NEO Exchange
The NEO Exchange is Canada’s Tier 1 stock exchange for the innovation economy, bringing together investors and capital raisers within a fair, liquid, efficient, and service-oriented environment. Fully operational since June 2015, NEO puts investors first and provides access to trading across all Canadian-listed securities on a level playing field. NEO lists companies and investment products seeking an internationally recognized stock exchange that enables investor trust, quality liquidity, and broad awareness including unfettered access to market data. Connect with NEO: Website | LinkedIn | Twitter | Instagram | Facebook
About Global Crossing Airlines Group Inc.
GlobalX is a US 121 domestic flag and supplemental Airline flying the Airbus A320 family aircraft. GlobalX flies as a passenger ACMI and charter airline serving the US, Caribbean, and Latin American markets.
Despegar | May 09, 2022
Despegar.com, Corp. (NYSE: DESP) (“Despegar”), the leading online travel company in Latin America, announced that it has agreed to acquire TVLX Viagens e Turismo S.A (“Viajanet”), one of the leading online travel agencies in Brazil, for a total consideration of approximately US$15 million and subject to customary closing conditions. Under the terms of the agreement, 60% of the purchase price will be payable at closing, 20% in 24 months and the remaining 20% in 36 months.Viajanet recorded audited revenues of approximately US$30 million in 2019. During 2021, Viajanet’s online sales accounted for approximately 98% of total sales, with 88% of Gross Bookings originated in the B2C channel and the remainder via the B2B channel. In addition, 98% of Gross Bookings were within the Air segment of Brazil’s travel market, giving Despegar the opportunity to cross-sell its accommodation and other non-air product inventory to Viajanet’s existing customers.
“The acquisition of Viajanet, our third in the last two years in Brazil, is another step in our regional consolidation strategy that will enable us to deploy more of Despegar’s higher-margin non-air inventory through a new brand and its customer base while bolstering our team in the country. We expect to capture other significant synergies by leveraging Despegar’s technology platform to enhance Viajanet’s conversion rates and performance marketing capabilities, among other benefits.”
-Mr. Marcelo Grether, Chief M&A & New Business Officer of Despegar,
Mr. Paulo Nascimento, Chief Executive Officer of Viajanet, added: We are thrilled to be joining the team at Despegar, a leading player in LatAm’s travel market. Becoming part of Despegar will give our customers access to a larger and more diverse inventory of travel products while also benefiting from the innovative technological capabilities behind its leading travel site.
The closing of the transaction is expected to take place in the second quarter of 2022.
Despegar is the leading online travel company in Latin America. For over two decades, it has revolutionized the tourism industry through technology. With its continuous commitment to the development of the sector, Despegar today is comprised of a consolidated Group that includes Best Day, Viajes Falabella and Koin, (the Company’s fintech business) in turn becoming one of the most relevant companies in the region and able to offer a tailor-made experience for more than 29 million customers.
Despegar operates in 20 countries in the region, accompanying Latin Americans from the moment they dream of traveling until they share their memories. With the purpose of improving people's lives and transforming the shopping experience, it has developed alternative payment methods and financing, democratizing access to consumption and bringing Latin Americans closer to their next travel experience. Despegar is traded on the New York Stock Exchange (NYSE: DESP). For more information, please visit www.despegar.com.
Manifest | May 04, 2022
Manifest, the exclusive, lifestyle and travel club that provides custom-crafted getaways to unique destinations within the U.S. and abroad with the option of pairing trips with private plane service, announced several new hospitality partners that will expand access and trip options for its members including Canyon Ranch, Rothschild Safaris, Luxury Gold, Belmond Hotels and Classic Journeys. Manifest has secured unique access and benefits for its members with these new partners, ultimately adding even more value to membership.
"We strive to bring our community of like-minded travelers a variety of unique experiences and these new partnerships expand our offerings in the areas of wellness, exotic adventure, and iconic summer destinations,”
-Manifest CEO Jeff Potter
At Canyon Ranch, the luxury wellness lifestyle brand that operates two destination health spa resorts (Tucson, Ariz., and Lenox, Mass.) and one retreat property (Woodside, Calif.), Manifest members gain exclusive access and receive a VIP welcome gift upon arrival and a room upgrade (pending availability).
“Canyon Ranch is excited to partner with a celebrated travel partner like Manifest to provide our guests with seamless, world-class service and exclusive benefits while they travel to our destination resorts,”
-Naomi Rose, Director of Partnership Accounts at Canyon Ranch.
Manifest members will be able to book once-in-a-lifetime safaris in conjunction with Manifest partner, Rothschild Safaris, who frequently appears as a top Safari Outfitter on Travel + Leisure’s “World Best” list. Rothschild has custom-curated three different African safaris for Manifest members, a Three Country Luxury Safari Adventure in Southern Africa; a Classic South Africa Safari Adventure and Cape Town Wine Country; and The Great Migration – an Epic East Africa Luxury Safari.
We are very excited to partner with Manifest to create extraordinary, custom safaris throughout Africa,” said Leora Rothschild, Owner of Rothschild Safaris. “Luxury travel to Africa has incredible momentum, and we believe this partnership with be beneficial for both companies.
Manifest members will also gain new access to in-destination tours. Through a Luxury Gold partnership, Manifest members will be able to book Luxury Gold tours, both domestically and internationally, through the Manifest website and will receive the “best rate guarantee.” Through a similar partnership with Classic Journeys, Manifest members will be able to book the company’s classic walking tours through the Manifest website.
Classic Journeys is thrilled to forge a partnership with Manifest, said Edward Piegza, Founder of Classic Journeys. “Their personal touches and authentic experiences are in perfect step with the Classic Journeys approach.
Finally, Manifest has partnered with luxury boutique hotelier, Belmond Hotels, to offer Manifest members access at their Anguilla and St. Martin properties, which includes high-touch experiences in-destination such as private sailing and snorkeling trips, as well as complimentary Manifest flight desk support.
The Manifest experience is seamless for members – from private car transportation to/from the airport both at home and in-destination to the ease of private air travel; from high-touch service on the ground to pre-planned activities that reflect the soul of the destination, in addition to plenty of free time to explore members’ own interests. Manifest designs, curates and manages logistical components of planned activities for each experience, which range from three to seven days in length and range in price depending on the activity, location, and length of stay.
Based in Denver, Colorado, and founded by Jeff Potter, the former CEO of Frontier Airlines, Exclusive Resorts and Surf Air, Manifest is an exclusive, lifestyle and travel club that provides custom-crafted getaways to unique destinations in the U.S. and abroad with the option of pairing trips with private plane service. For more information, visit www.manifestescapes.com.