COMMERCIAL TRAVEL

As Summer Travel Returns at Record Levels, JetBlue Launches Plan to Reliably Deliver the JetBlue Experience Loved by Customers

JetBlue | April 27, 2022

As Summer Travel Returns at
JetBlue (NASDAQ: JBLU) announced a series of investments that will set up the airline to reliably deliver the JetBlue experience during what is expected to be a record-breaking summer. JetBlue’s broad and comprehensive plan includes a reduction of its summer schedule, focus on hiring and training, efforts to reduce customer support call volume and hold times, proactive aircraft maintenance efforts, and facilities/infrastructure readiness.

“We want customers who love the JetBlue experience to have confidence we will deliver it to them this summer,We let our crewmembers and our customers down in April, and we must perform better. The investments we’re making will help reduce delays and cancellations during the busiest travel period.”

-Joanna Geraghty, president and chief operating officer, JetBlue.

As the aviation industry has rebounded from the historic impact of COVID-19, airlines have faced ongoing challenges this year from the Omicron wave, staffing ramp up, attrition, weather events, and air traffic control delays. JetBlue’s plan builds more flexibility into its schedule and crew staffing to recover from these events, and ensures its facilities and technology are equipped to handle increased demand, especially in New York where the airline is growing nearly 50 percent as part of its Northeast Alliance (NEA) with American Airlines.

Reduced schedule offers more buffer and flexibility to recover from disruptions
Even though the industry continues to forecast robust demand, JetBlue is taking steps to reduce its flight schedule for increased reliability. A reduced schedule will add more buffer room throughout the day to make up for operational disruptions and put less stress on its crew resources.

JetBlue originally planned to grow capacity this year by 11 to 15 percent compared to 2019. Now, with its reduced schedule, JetBlue’s capacity will grow zero to five percent compared to 2019. Most importantly, JetBlue is reducing its summer schedule by more than 10 percent from its original plan, and scheduled aircraft utilization will be down 10 to 15 percent compared to 2019.

JetBlue is a growth airline, and we want nothing more than to bring our unique combination of low fares and award-winning service to more customers, Geraghty said. However, by taking a more conservative approach to growth, we can bring resiliency to our operation and ensure our crewmembers – who are the best in the industry – come to work each day set up for success.

JetBlue’s capacity cuts take into account the impact of higher-priced fuel and are distributed throughout its network. Even with the reductions, JetBlue will grow significantly in New York’s three major airports as part of the NEA – from 200 flights a day in 2019 to nearly 300 flights a day. JetBlue has trimmed some of its growth at Newark to ease congestion and ensure the terminal facilities can accommodate its schedule until construction is completed on the new Terminal A.

Accelerating staffing and training to support the schedule
Like many businesses across a range of industries, staffing resources have pressured airlines as customers returned. Even though it’s pulling down some flying, JetBlue is moving forward with hiring efforts to staff up for the summer, including 5,000 new crewmembers in New York. The airline’s recently expanded training facility in Orlando is operating at maximum capacity.

We are well aware of the staffing challenges that many companies are facing, but it’s been incredible to see how many job seekers want to work at JetBlue,” Geraghty said. “Our differentiated brand and culture continue to attract the best talent, and we have expanded our training facilities to get our new hires on the job as soon as possible.

In addition to general staffing, JetBlue is working through a backlog of pilot training and re-certification flights after delays from Omicron. Volatile pilot attrition is also creating a need for additional recruiting and training capacity. JetBlue has increased its pilot training team and simulator capacity to meet this demand.

“Ensuring we have a strong pipeline of pilots remains a focus, and we are expanding our innovative JetBlue Gateways program this year to support that effort, We are having incredible success attracting a diverse set of candidates to join our Gateway Select program, which trains individuals with little or no flight experience, and we launched new pathways for current crewmembers and their families to become JetBlue pilots.”

-Joanna Geraghty, president and chief operating officer, JetBlue.

Addressing customer call volume and hold times
Recent operational disruptions have led to a record number of calls into JetBlue’s customer support center and extended wait times. These disruptions, coupled with the greater number of customers taking advantage of ticket flexibility and calls regarding other COVID-related questions, have taxed customer service teams across the industry.

Since the fall, JetBlue has brought on board more than 1,100 new hires into customer support and continues to increase hiring and training while bringing on outside support to help manage call volume. By this summer, JetBlue expects to have its largest-ever customer support team ready to support customers as many embark on their first vacation or travel experience since the pandemic.

JetBlue is continuing to strengthen staffing for its suite of digital tools to help customers avoid waiting on hold, including online chat capabilities and support via iMessage. In addition, JetBlue is improving self-service capabilities on its website to offer customers additional options to make changes without calling.

The best way to reduce long hold times is to eliminate the need to call us in the first place, and a more reliable schedule with fewer delays and last-minute cancellations will help improve that,” Geraghty said. “For those customers who do need individual support, we continue hire a record number of customer support crewmembers and are using technology to make it easier to chat with us. Long hold times are not unique to JetBlue, but they are simply not acceptable.

JetBlue is also working to proactively cancel flights on days when bad weather is forecasted or if it anticipates air traffic control delays due to congestion or air traffic control center staffing shortages. The dynamic nature of spring and summer weather, including thunderstorms, sometimes prevents this, but the airline is working to provide cancellation well in advance of arriving to the airport so customers have time to adjust their plans.

Reducing disruptions due to maintenance
The reduced schedule frees up aircraft time to give the airline additional opportunities to get ahead of planned maintenance programs. JetBlue is investing in additional preventative maintenance as well as reserving more aircraft as spares this summer to reduce the impact of maintenance-related cancellations and delays.

With COVID-19 supply chain challenges continuing, JetBlue has pre-purchased long lead parts, tools, and equipment as well as added additional inventory of frequently used parts, to mitigate potential delays.

Handling a record summer at JFK
This summer, JetBlue will operate approximately 190 daily flights from New York’s John F. Kennedy International Airport (JFK) as it continues to expand its footprint as part of the NEA. With its heavy concentration in the Northeast and major operation at JFK, ensuring that JFK runs smoothly is essential for the entire network.

In addition to hiring across workgroups, JetBlue is making a number of investments at JFK’s Terminal 5:
  • Redeveloping a portion of the lobby to add more kiosks and open additional space for customer throughput.
  • Retiming flights for the busiest international markets to ensure enough lobby space is available for COVID documentation checks.
  • Smoothing out some of the peaks in the schedule to ease congestion in the lobby, TSA checkpoint, and gates.
  • Dedicating ground staffing crews at gates across Terminal 5 and adding ground equipment.
While summer reliability continues to be the focus, JetBlue will also see a significant improvement in its airport facilities across focus cities this fall, as new terminals and space become available to support the airline’s growth. JetBlue will be consolidating or opening new or renovated terminal spaces in LaGuardia, Newark, and Orlando.

Many customers have been waiting for two years to travel again, and our goal this summer is to offer an incredible experience, Geraghty said. Unfortunately, weather and air traffic control delays will always be part of air travel, and we are doing everything we can to manage them better for our crewmembers and customers. Our plan makes responsible investments to prepare us for these challenges and restore trust in JetBlue.

About JetBlue Airways
JetBlue is New York's Hometown Airline®, and a leading carrier in Boston, Fort Lauderdale-Hollywood, Los Angeles, Orlando and San Juan. JetBlue carries customers across the United States, Caribbean and Latin America and London. For more information, visit jetblue.com.

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AIRLINES AND AIRPORTS

Jaunt Air Mobility Partnering with L&T Technology Services for Advanced Air Mobility Program

jaunt air mobility | March 11, 2022

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TRAVEL TECHNOLOGY

GO Airport Shuttle Rebrands as GOWithUs.com with NewWebsite, Services, and Locations

GO Airport Shuttle | March 23, 2022

GO Airport Shuttle has launched a new website, GOWithUs.com to announce its expansion into a comprehensive travel company providing services beyond airport transportation. The site features a new streamlined reservation system for faster, easier booking and discounts to tours and attractions in popular tourist cities.Leveraging its expertise in logistics and operations, GO now provides ground transportation to tourist sites, restaurants, and other entertainment destinations within its most popular service areas. Customers also will be able to purchase discounted tickets to attractions and tours in a number of cities directly on the site. "We've made it easier for travelers to find relevant information about our services and fares as well as tours and attractions in their destination cities, Our new technology allows us to offer our customers a seamless, intuitive user experience and one-stop shopping for multiple products and services." -John McCarthy, president, The GO Group. GO also is expanding its presence by partnering with other quality, professional providers to offer transportation options in new areas with a goal of serving more than 1500 locations worldwide. The GO Group LLC is one of the world's largest airport transportation providers, offering shared rides, private vehicles, charters, and tours; serving airports and cities in the United States, Canada, Mexico, the Caribbean, Australia, and Europe. Under GOWithUs.com, travelers can book ground transportation to and from both departure and destination airports, around town travel, tours, and attractions.

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HOSPITALITY TRENDS

Curator Hotel & Resort Collection Welcomes Six New Members, Offering Discerning Travelers Unique Experiences Across the U.S

Curator Hotel & Resort Collection | February 01, 2022

Curator Hotel & Resort Collection ("Curator") is kicking off the New Year by welcoming six new members to its growing portfolio of independent hotels and resorts. Spanning California, Vermont, Colorado, and Hawaii, these destinations offer unique experiences with nature as a backdrop, allowing guests to align mind, body, and spirit. "We are thrilled to jumpstart the New Year by welcoming these members to our growing portfolio of more than 85 hotels and resorts, The addition of these hotels, along with our first dining experience member, the Napa Valley Wine Train, is a testament to our offerings. We are proud to have these members in our collection as they all provide travelers with experiences that are shaping the new age of travel." -said Jennifer Barnwell, President of Curator Hotel & Resort Collection Curator is following up an immensely successful year by representing more than hotels and resorts. With the addition of the Napa Valley Wine Train, the collection creates a space for all independents in the hospitality industry who have distinct and unique offerings that travelers crave. "As a founding member of Curator with eighteen properties in the collection, we have experienced firsthand the incredible value and many benefits that it provides for independents,We are thrilled to be adding The Napa Valley Wine Train to Curator so it can also benefit from best-in-class technology and services, as well as the ability to tap into Curator's vendor expertise and negotiating power." -Jake Donoghue, CEO of Noble House Hotels & Resorts. The newest members of Curator Hotel & Resort Collection include: Estancia La Jolla Hotel & Spa (La Jolla, California) - Solo travelers, couples, and friends seeking an escape to reconnect will enjoy Estancia La Jolla Hotel & Spa. This hacienda-style resort is located between San Diego's seaside villages of La Jolla and Del Mar. 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This vintage wine train has been operating since 1864 and features everything from gourmet meals to tours with sweeping views of Napa Valley; there are even hidden gems not located on traditional maps. Managed by Noble House Hotels & Resorts, Napa Valley Wine Train also offers hotel and train packages for travelers wanting to extend their stay. Maui Beach Hotel (Kahului, Hawaii) - Experience the beauty of Maui on the shores of Kahului Bay at Maui Beach Hotel. Located just five minutes away from the Kahului Airport, the hotel is at the heart of Maui. It gives travelers access to top attractions, including Iao Valley, Wailuku and the infamous Road to Hana. Travelers who choose Maui Beach Hotel are in for an unmatched and rejuvenating cultural experience. Springboard Hospitality Group manages Maui Beach Hotel. Villa Florence (San Francisco, California) - Welcoming travelers since 1908, Villa Florence is urban elegance nestled in the heart of the sights and sounds of San Francisco. 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About Springboard Hospitality For more than 30 years, Springboard Hospitality, previously known as OLS Hotels & Resorts, has transformed people, properties, and communities as a leader in the hospitality industry managing and developing innovative boutique and branded properties throughout the U.S. With dual offices in Honolulu and Los Angeles, Springboard operates more than 38 properties across 10 states. Led by technology entrepreneur Ben Rafter, Springboard specializes in using analytics and technology with its Hospitality Intelligence (H.I.) to ensure properties are optimizing return on investment. The company offers a full spectrum of hotel services with expertise in creative management, marketing, sales, revenue management, food and beverage and more. The Springboard Hospitality team is committed to going above and beyond with high-touch, personalized service in every aspect of its operations, from its interactions with guests to its relationships with owners. 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TRAVEL TECHNOLOGY

ENEL X AND OK2CHARGE MODERNIZE VACATION RENTALS WITH SMART EV CHARGING SOLUTIONS TO SUPPORT MORE SUSTAINABLE TRAVEL

enel x & ok2charge | March 15, 2022

Enel X, the advanced energy services arm of the Enel Group, and Ok2Charge announce a partnership under which Enel X provides Ok2Charge with co-branded smart electric vehicle charging stations to be installed across vacation rental properties worldwide, enabling guests to charge at the property rather than spending time searching for a charger. As the first solution designed specifically for the vacation rental market, the Ok2Charge smart EV charging platform integrates with major property management systems to provide an industry-first fully automated EV charging solution as a property amenity that can be deployed across a portfolio of managed properties. The agreement delivers a turnkey charging solution for managers and owners of vacation rental properties who want to meet the needs of the rapidly increasing number of EV drivers."With demand for EVs continuing to grow, confidence with longer range battery electric vehicles, and the popularity of vacation destinations within driving distance, EV drivers want to know that they will have easy access to smart charging throughout their journey," said Giovanni Bertolino, Head of e-Mobility, Enel X North America. "Through our partnership with Ok2Charge, we're enabling EV drivers to travel on their own terms and providing them with peace of mind that they'll be able to charge at their destination. The vacation rental market continues to expand as major rental companies like Airbnb report record growth. Recently, Airbnb reported that more than 850,000 listings include chargers among their amenities and more than 500,000 unique searches for EV chargers between June and December of that year were counted in 2021. In a recent Enel X survey, over 1500 JuiceBox customer participants shared their electric vehicle and charging preferences for driving-distance travel. Over 52% of respondents use Airbnb for their vacation rental plans, and additional findings include: If rental properties could guarantee a Level 2 charge for their guests, 74% of respondents would drive their EV on more road trips. 81% of respondents shared that access to Level 2 charging influences their travel plans. More than 67% of respondents stated that access to a DC fast charging station on route was very important for road travel that is more than 200 miles. 44% of respondents shared they drive their electric vehicle on road trips and 22% of respondents shared they sometimes drive their electric vehicles on road trips. More than 76% of participants took up to 4 vacation road trips in the last year. Ok2Charge selected Enel X due to Enel X's best-in-class EV charging hardware and open standards software to integrate with Ok2Charge's software platform. The Ok2Charge platform provides charging based on guest and reservation data to fully automate access and control. User-friendly reports can be exported for each location or portfolio wide, enabling property managers to monitor usage, energy consumption, and financial performance. "We are pleased to partner with Enel X to offer smart EV charging as an amenity so our clients will be able to stand out from the competition in the crowded vacation rental market,This not only enables EV drivers to seamlessly charge their vehicles while on vacation, but it also reduces the environmental impact of tourism, a win/win." -Ward Prickett, COO and co-founder of Ok2Charge The Ok2Charge platform enables guests to select EV charging as an optional add-on amenity and provides an additional revenue stream for property owners and rental managers with remote visibility into real-time statistics in a centralized location – their property management system. The platform also ensures that only those guests who have selected the amenity will be authorized to charge their vehicles through a flexible payment structure paid through the Ok2Charge app, preventing unwanted use and unexpected energy costs. In certain markets, property owners can optimize energy demand to reduce costs and carbon emissions. Property management software platforms such as Escapia, Guesty LiveRez, LMPM, Streamline, Track and VRM integrate Ok2Charge as their smart EV charging solution. This integration enables EV charging as an amenity to professional host and management companies that utilize these platforms across major booking OTA channels such as Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Agoda, direct booking websites and more. "We're seeing an increase in travelers visiting from distances that can be travelled to by car that spend more time at our properties. Also, more people are driving electric vehicles, so partnering with OK2Charge and adding smart EV chargers to our properties was a no brainer," said Bob Hawkins, Vacation Company. "We've already experienced positive guest comments regarding the convenience of smart charging at the rental property." With this agreement, Enel X and Ok2Charge, through partners which together manage thousands of rental properties across single-family, multi-family, and vacation rentals, are providing a comprehensive smart charging solution that provides drivers with accessible charging and property owners with a property management system to seamlessly integrate EV charging into the rental process and stand out in the competitive vacation rental market. "We are excited to have provided this cutting-edge service to homeowners and vacation rental guests on the Gulf Coast at our Ocean Edge community last year, We look forward to offering smart solutions and services to more clients and customers in both real estate sales and vacation rentals as the market continues to grow." -Glen Kaiser, with Kaiser Vacation Rentals. About Enel X Enel X is the Enel group's global business line that offers services to accelerate innovation and drive the energy transition. A world leader in the sector of advanced energy solutions, the brand Enel X manages services such as demand response with 7.7 GW of total capacity globally and 195 MW of storage capacity installed worldwide. In January 2022, a new Global Business Line fully dedicated to electric mobility was created, managing approximately 250,000 public and private charging ports for electric vehicles available all over the world, promoting and developing projects and solutions for the spread of e-Mobility in the countries in which Enel Group operates. For more information on Enel X eMobility please visit https://evcharging.enelx.com. About Ok2Charge Ok2Charge provides a network of smart electric vehicle (EV) charging stations that bring clean energy to the last mile of vacation travel. OK2's platform integrates seamlessly with leading property management systems, while the charging stations can also work as standalone units, creating a brand-new revenue stream for properties and portfolios of every size. Plus, by making EV travel easier, OK2 encourages more drivers to switch to zero-emission vehicles — helping create a future in which long-distance vacation travel will be 100% carbon-neutral. Learn more about OK2's leading-edge technology at https://www.ok2charge.com.

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