BTA launches job board for Thomas Cook staff

Buying Business Travel | September 25, 2019

Following the collapse of Thomas Cook, the Business Travel Association has launched a job board on its website to support the travel firm’s former staff.Designed to showcase employment opportunities across its network of travel industry members and partners, the BTA said the board offers details and links to roles currently available, including branch, product and account managers. It said jobs are also available at suppliers such as Eurostar, Lufthansa and Marriott Hotels, as well as a number of TMCs that have pledged support.

Spotlight

The cruise market is set to continue growing in Australia with the estimate for the next 12 months to be in the range of 14-18%. It is expected that by July 2018, 1.63 m Australians will have cruised. A third of Australians have some likelihood to cruise in the next 12 months, rising to two thirds among those who have cruised before. Growing cruise frequency and share of wallet from cruisers are likely to grow more important as the market matures – but currently, there is still space for the acquisition of new customers.


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INDUSTRY OUTLOOK

TRAVEL LEADERS CORPORATE ANTICIPATES STRONGER BUSINESS MARKET IN 2022

Travel Leaders Corporate | December 21, 2021

While the demand for business travel is growing, and should continue to recover in 2022, changes brought on by the pandemic will affect many aspects of trip planning, according to Travel Leaders Corporate's leadership team. Travel Leaders Corporate is an innovative business travel solutions firm with a focus on customized Travel Fulfillment, Meetings Management and Data & Analytics. Business travelers will face reduced airline schedules, fewer options for hotel rooms and higher prices. Border closures and lockdowns around the world will slow international travel. And there is still much uncertainty regarding the impact of the Omicron variant of COVID-19. "Traveling amid a constantly changing environment will continue to challenge even the most experienced road warriors,Travelers will place a premium on the expertise of seasoned travel consultants to help them plan, execute and navigate through each business trip. This is especially true for international travel, where regulations evolve on an almost dynamic basis." -Michael Boult, president of Travel Leaders Corporate. Despite those challenges, Boult said, "Getting business travelers back on the road is critical for both company health and economic prosperity." Here are some of the Travel Leaders Corporate insights for 2022: Consolidation is coming for travel management companies and travel suppliers. Many of the vulnerable players will fall prey to stronger players or potentially exit the marketplace entirely. Inflation caused by ongoing labor shortages will result in higher prices for airline tickets and hotel rooms. All suppliers will seek to recapture lost market share, revenue and profit as they look to a full recovery in 2023. With leisure travel returning at a faster pace, airlines are focusing on "fun and sun" markets, leading to fewer flights between predominantly business routes. And with real estate prices at record levels, some hotel owners may be tempted to convert their properties to condominiums. Senior-level travelers will make increasing use of VIP services. Corporations will move toward implementing employee vaccine mandates, speeding the process of returning workers to physical offices. This is a critical step for business travelers, whose success depends on being willing and able to visit colleagues, clients and potential clients. Stricter vaccine requirements are anticipated for non-remote workers, business travelers and office/facility visitors, as well as safety protocols for employees attending physical meetings and events. Travel requests and policy compliance will face increased scrutiny as companies continue to closely manage costs. To ensure maximum spend visibility and heightened employee duty of care, employees will no longer have the flexibility to book travel outside of their organization's preferred vendors. Sustainability and Diversity, Equity and Inclusion will be key drivers in travel policy and the selection of suppliers. Organizations must be prepared to measure their impact on society and the environment. Corporations are eager to return to live or hybrid events in 2022. More than three-quarters of event planners say that they will hold their next face-to-face event late in the first quarter of the year. Planners still strongly consider face-to-face meetings as vital. Many event sponsors say that their companies value in-person meetings more than before the pandemic. Many companies are moving to smaller regional events with less than 200 attendees. Planners have found a lack of availability of large meeting venues in the first two quarters of 2022, as many first-tier cities are already booked. Uneven rates of COVID cases, border closures, changes in the airline market and potential lockdowns will combine to limit the recovery of international travel in 2022. As we enter a third year of pandemic disruption, companies have begun to adapt and normalize their activities through virtual meetings and the use of local staff and partners. While international business travel will return, it is possible that some activity will be permanently eliminated. For more information or to take advantage of Travel Leaders Corporate's personalized service and cutting-edge corporate business travel solutions that provide a complete travel enrichment experience, email sales@tlcorporate.com or call 844.485.2677. About Travel Leaders Corporate Travel Leaders Corporate is an innovative business travel solutions firm with a focus on customized Travel Fulfillment, Meetings Management and Data & Analytics. Travel Leaders Corporate, founded in 2008, is born out of the digital age and shaped around the three technology trends impacting every industry: mobile, data, and the cloud. This enables Travel Leaders Corporate to offer a flexible suite of services customized to a client's needs. Travel Leaders Corporate is part of Internova Travel Group, which is the highest-ranking American corporate travel management company, according to Business Travel News. About Internova Travel Group Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 62,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.

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FEATURES AND ADVICE

Creating a Contactless Travel Experience: Ottonomy Launches First Fully Autonomous Delivery Robots at CVG Airport

Ottonomy Inc. | December 17, 2021

Ottonomy announces that Ottobots, a fleet of fully autonomous delivery robots for food and retail, are now available at Cincinnati/Northern Kentucky International Airport (CVG). This is the first autonomous robotic delivery of food, beverage and lifestyle products in an airport environment.Officially launched for the holiday travel season, passengers are now able to order contactless delivery directly to their location in Concourse B of the airport, delivered by an autonomous robot. Customers can select grab and go, beverage and travel items sold at select retail stores operated by Paradies Lagardere via orderatcvg.com on mobile devices. Customers receive status updates on their phone and a unique QR code, which can be scanned by the robot's top camera to open the secure compartment and retrieve their items. The entire delivery experience is contactless and fully autonomous, a first in the industry. "At CVG, we are redefining the travel experience by combining talent and tech to deliver innovative solutions,We've built a culture of innovation at the airport and are excited to partner with Ottonomy to test and advance this technology in a live, airport environment." -Candace McGraw, chief executive officer, CVG Airport The original pilot of Ottobots at CVG started running in late 2020. The partners gathered feedback from participating passengers including details on the experience, cost and desire to have autonomous delivery in airports. These live robot deliveries will gather additional research to further develop the program and user experience. Ritukar Vijay, Co-Founder and CEO of Ottonomy Inc, said, This launch is a testament to CVG's commitment to innovation and customer experience. We are able to provide a safe and secure experience through our Ottobots, executing automated contactless deliveries of food and beverage and retail products. COVID-19 has changed the way we all interact and relate to travel, making contactless delivery even more relevant and essential. Ottobots navigate autonomously through crowds and unpredictable environments using Ottonomy's proprietary Contextual Mobility navigation tech. The overall system is highly scalable and flexible utilizing a comprehensive suite of cloud tools that manages a fleet of robots deployed throughout different areas of an airport. To learn more about Ottonomy's Ottobots you can visit the website: https://ottonomy.io/ or download assets from the Ottonomy Press Kit. About Ottonomy Inc: Ottonomy is a deep tech startup, providing contactless deliveries using fully autonomous robots. Its primary focus is on helping retailers and restaurants automate indoor and outdoor contactless deliveries. Ottonomy was recognized as among the top 50 robotics companies worldwide in 2021 by Robotics Business Review and has won the Mobility Startup Award given by Plug & Play Accelerator and the Sustainability Product of the Year Award given by the Business Intelligence Group. The company is backed by Connetic Ventures and angel investors. For more information on Ottonomy, please visit ottonomy.io. About CVG Airport: CVG Airport welcomed more than 9.1 million passengers in 2019, serving a record number of local passengers. As the airport recovers from the COVID-19 pandemic, it still offers the most nonstop destinations and the lowest average airfares in the Cincinnati region. CVG is diversified in both passenger and cargo operations with an annual economic impact of $6.8 billion. It is the 7th largest cargo airport in North America – home to Amazon Air's primary U.S. Hub and DHL Express Global Superhub. Learn more at CVGairport.com.

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AIRLINES AND AIRPORTS

Jaunt Air Mobility Partnering with L&T Technology Services for Advanced Air Mobility Program

jaunt air mobility | March 11, 2022

Jaunt Air Mobility ("Jaunt") announced the company would be working with L&T Technology Services Limited ("LTTS") (BSE: 540115, NSE: LTTS) as an essential engineering partner. Working in concert with Jaunt, Jaunt Canada, and the Canadian government, LTTS will offer end-to-end engineering support in structural design analysis and certification to develop the Jaunt Journey all-electric VTOL (vertical takeoff and landing) aircraft. LTTS is a global leading pure-play engineering services company. LTTS has a track record of developing high-performance engineering solutions for global Aerospace and Defense companies for over a decade and has supported critical defense programs. With offices worldwide, including Toronto, Canada, LTTS anticipates opening R&D offices in Montréal to advance Jaunt in the design, development, and production of the Jaunt Journey. Jaunt Air Mobility is rolling out a new generation of aircraft to meet faster urban and regional travel demand. The Jaunt Journey takes off like a helicopter and transitions to flying like a fixed-wing plane using patented Slowed-Rotor Compound (SRC) Technology. This new air transport makes it possible to travel approximately 70 miles in the air in 25 minutes or less, with trip costs affordable to the public. The Jaunt Journey, single-pilot aircraft, will carry four passengers. The vehicle will offer urban air mobility, cargo delivery, military missions, and medical transport. "At Jaunt, our vision is to usher in a range of new-age aircraft-driven urban commuting that is fast, safe, and convenient. This new clean, sustainable aircraft will reduce carbon emissions worldwide. Strategically, we are continuing to grow our Tier 1 partnerships and recognize LTTS as a best-fit engineering partner, and together we are confident of pushing the mass-scale commercialization". -Martin Peryea, CEO & CTO Jaunt Amit Chadha, Chief Executive Officer & Managing Director, L&T Technology Services, commented, "This partnership marks an important step for team LTTS, given the tremendous opportunities opening up in Advanced Air Mobility (AAM) and drone services which are emerging as alternatives to the increasingly congested on-ground mobility in cities. We believe this program will set the benchmark for future AAM projects, and our team is excited to build on this important engagement with Jaunt, with the eventual aim to make urban commuting safer, greener, efficient, and reliable About Jaunt Jaunt Air Mobility is a transformative aerospace company headquartered in Dallas, Texas, with design and manufacturing located in Montreal, Canada. Jaunt is building the next generation of eVTOL (electric Vertical Takeoff and Landing) and hybrid-electric VTOL aircraft for faster, quieter, and safer travel over urban areas, moving people and packages. Jaunt is the global leader in developing Slowed-Rotor Compound (SRC) technology. The Jaunt Journey is the world's first electric aircraft combining helicopter and fixed-wing aircraft flight capabilities. Jaunt has teamed with Tier 1 aviation partners to develop the Journey and work with global operators to provide this new form of travel. Jaunt offers the most operationally efficient aircraft with a zero-carbon footprint. For more information, visit www.jauntairmobility.com.On October 6, 2021, Jaunt entered into a merger agreement with AIRO Group Holdings, Inc. (AIRO Group) and certain of its affiliates, pursuant to which Jaunt will become a wholly-owned subsidiary of AIRO Group. The AIRO Group will bring together decades of industry-leading technology with its group companies to provide best-in-class products and services uniquely capable of addressing a wide spectrum of aerospace markets. AIRO Group leverages technologies that span data systems, resupply package delivery, military aerospace training, military and commercial manned/unmanned aircraft systems, and avionics technologies.

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HOSPITALITY TRENDS

Swire Hotels Teams Up With Agilysys to Provide Smarter, Faster, Greener Guest Experiences

Swire Hotels | April 08, 2022

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation end-to-end SaaS and on-prem ready hospitality software solutions, announced that Hong Kong-based Swire Hotels has activated Agilysys solutions in all its Hong Kong properties and plans to extend these across its entire property portfolio.The comprehensive suite from Agilysys includes Agilysys Seat, an online seat reservation, wait-list and venue management system that optimizes both revenue and guest satisfaction; InfoGenesis POS using the IG 12UX client, the leading hospitality market POS system; and IG OnDemand, a guest-facing contactless food and beverage ordering for guest delivery or pick up across venues. Swire Hotels is a group of seven properties under The House Collective and EAST brands, with locations in Hong Kong, Chinese Mainland and the United States. The hotel group is known for personalized service and unique guest experiences and is dedicated to enhancing sustainability across its properties. In our search to provide guests with a smarter, faster and greener experience, we were consistently impressed with the solutions from Agilysys, IG OnDemand is a great fit for our properties, enabling team members with the technology we need to enhance our operational efficiency thereby elevating guest experiences. -Dean Winter, Managing Director for Swire Hotels. With IG OnDemand, guests can place and pay for food and beverage (F&B) orders using their mobile devices rather than having to call a service line. A simple scan of a QR code in the guestroom leads to a user-friendly interface displaying pictures, descriptions and prices of food and beverage choices. Guests can choose to have their orders delivered to them or can opt to pick them up. In addition to enabling the contactless service experience guests increasingly desire, replacing printed menus with QR codes in guestrooms contributes to sustainability by reducing paper waste. Agilysys Seat enables properties to maximize revenue from seating options and venue space while enabling guests to view and select seats and track their waitlist status at various venues through an online experience. As the foundation for these experiences, the IG 12UX client for the comprehensive InfoGenesis POS system enables hoteliers to present point-of-sale experiences to guests in a variety of ways using equipment that reflects guest preferences, whether through mobile devices or at fixed-place terminals. “It was important for us to choose a technology partner that understood our focus on sustainability, ease of use, and guest experience,Through Agilysys, we have seen that the platforms are gaining popularity with our guests from the decreasing phone call volume in the first two months after launch and around 60 percent of in-room dining orders now come from guests using IG OnDemand.” -Clement Durand, Senior Operations Manager at Swire Hotels. We are proud to partner with Swire Hotels, a hospitality group known for its extraordinary service excellence,” said Andrew Cox, Managing Director APAC at Agilysys. “With Agilysys Seat, IG OnDemand and IG 12UX, Swire Hotels can enhance the food and beverage experience for guests and staff alike and elevate the personalized service that they have come to enjoy. We look forward to implementing our solutions throughout the Swire Hotels portfolio, helping them increase revenue and meet growing expectations for frictionless and contactless guest experiences. Solutions In Use InfoGenesis® POS provides an award-winning enterprise-class point-of-sale solution that processes transactions in the highest volume, most demanding hospitality industry environments worldwide. Its modern, flexible client, IG 12UX, allows customers to choose devices that match the style and needs of their venues. From traditional POS terminals to iPads, Android tablets and mobile phones, the IG 12UX client enables customers to seamlessly deliver a variety of POS experiences based upon guest preferences and server requirements. In addition, InfoGenesis offers robust reporting and analysis features, extensive enterprise-grade menu and item configuration capabilities, and multi-language support to help drive service flexibility and increased operational efficiency. The result is improved F&B operations and increased revenue across venues. IG OnDemand provides a complete cloud-native contactless self-service food & beverage ordering solution that offers an intuitive guest-facing order and pay experience. IG OnDemand enables guests to place and pay for orders using their own devices – phone, tablet, laptop – for pick-up or delivery. The result is dramatically increased revenue opportunities and more chances to enhance guest service. Agilysys Seat provides a complete online seat reservation, wait-list and venue management system that displays and manages seat availability for a wide range of venues including restaurants, pool cabanas, stadiums and arenas, gaming table seats and more. The solution enables guests to choose their preferred location or server while optimizing venue usage and enabling social distancing protocols through mobile messaging communication. In addition, its table/venue layout management capabilities ensure the most efficient use of space based on the type of venue and event. The result is improved guest service with shorter, predictable wait times, increased table turnovers and increased venue revenue. About Agilysys Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-prem ready guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, stadia and healthcare. Agilysys offers the most comprehensive software solutions in the hospitality industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is also known for its world class customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all its longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies. Agilysys operates across North America, Europe, the Middle East, Asia-Pacific and India with headquarters located in Alpharetta, GA. For more information visit Agilysys.com. About Swire Hotels Swire Hotels creates and manages distinctive hotels in Hong Kong, Chinese Mainland and the United States under two brands, The House Collective and EAST, providing unscripted and authentic experiences for individually minded travellers who seek originality, style and personalised service. The House Collective, a group of Houses each uniquely imagined and inspired by their locations, began with The Opposite House in Beijing, which opened in 2008, followed by The Upper House in Hong Kong, The Temple House in Chengdu and the latest addition, The Middle House in Shanghai, which opened in 2018. While EAST, designed for today’s go-getters, takes personal life balance to a whole new level and includes EAST, Hong Kong; EAST, Beijing and EAST, Miami.

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Spotlight

The cruise market is set to continue growing in Australia with the estimate for the next 12 months to be in the range of 14-18%. It is expected that by July 2018, 1.63 m Australians will have cruised. A third of Australians have some likelihood to cruise in the next 12 months, rising to two thirds among those who have cruised before. Growing cruise frequency and share of wallet from cruisers are likely to grow more important as the market matures – but currently, there is still space for the acquisition of new customers.

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