Carnival Cruise Line Partners With Harlem Globetrotters

Travel Market Report | May 21, 2019

Carnival Cruise Line is taking its talents to the hardwood through a new partnership with the Harlem Globetrotters that will see the cruise line promotions at more than 150 of the team’s iconic shows across the U.S."The Harlem Globetrotters are synonymous with fun, helping families create wonderful memories – and our brands align so well together," said Scott Becher, vice president, head of partnerships for Carnival Cruise Line. "We look forward to seeing how everyone will 'Choose Fun' Globetrotters-style."Carnival’s presence during the Globetrotters’ tour includes in-game integration, giveaways, a designated Choose Fun Zone seating area, special player interactions, and more.

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HOSPITALITY TRENDS

Hyatt Announces Plans for Two New UK Hotels With Hyatt Regency London Stratford & Hyatt House London Stratford

Hyatt | January 21, 2022

announced that a Hyatt affiliate has entered into management agreements with Stratford City Hotels Limited, a wholly owned subsidiary of M&L Hospitality, for Hyatt Regency London Stratford and Hyatt House London Stratford. The 225-room Hyatt Regency London Stratford and the 127-room Hyatt House London Stratford are expected to open in Q2 2022 following an extensive refurbishment. Both hotels will be conveniently located within one of Europe’s largest urban shopping and entertainment complexes, Westfield Stratford City, and a short walk to Stratford Station.The addition of these two hotels will be another exciting step in growing Hyatt’s brand presence in the United Kingdom and in creating a network of hotels across the key commercial and leisure markets in the country,” said Felicity Black Roberts, vice president of development Europe, Hyatt. “We worked closely with M&L Hospitality to choose the right brands for the location and are pleased to be continuing our relationship with them following the successful openings of Hyatt Regency Manchester and Hyatt House Manchester in 2019. Designed with productivity in mind, Hyatt Regency London Stratford will offer business and leisure travelers alike a stress-free and seamless environment to stay connected. Guests can enjoy 6,673 square feet (628 square meters) of meeting space, along with a spacious restaurant, bar and an open-air terrace. Hyatt House London Stratford will provide guests with modern, apartment-style suites with fully equipped kitchens and flexible workspaces, designed to make them feel at home, especially during extended stays. The hotels are located close to Stratford Station, one of the UK’s busiest train stations, giving guests swift access to Central London in only seven minutes. Stratford International Station connects guests to St Pancras International Station and transfers to the Eurostar train, which provides services to Paris, Brussels, Rotterdam and Amsterdam. The properties will also be easily accessible to Heathrow International Airport via the new Queen Elizabeth Crossrail line due to open mid 2022, which will offer services to Stratford in approximately 45 minutes. Furthermore, London City Airport is only 20 minutes from Stratford on the Docklands Light Railway, making it an ideal location for business and leisure guests. Guests can enjoy easy access to local events at the nearby O2 and ExCel London convention center, home to many concerts, exhibitions, and corporate events. The burgeoning Stratford City is also fast becoming the most exciting cultural region in the UK with major new developments at Queen Elizabeth Park currently underway including the proposed new future home of BBC studios, along with the exciting new museum project, V&A East. Further, nearby universities include the new world-class East campus of the University College of London and the new College of Fashion. “We are pleased to be able to continue our work with Hyatt in the United Kingdom, Our strategy focuses on identifying key gateway cities with strong economic growth. Stratford is experiencing a real boom and our plans to introduce these Hyatt House and Hyatt Regency hotels to London will capitalize on this.” -Neil Maxwell, chief executive officer of M&L Hospitality The announcement of Hyatt Regency London Stratford and Hyatt House London Stratford marks Hyatt’s continued growth in the UK market. The hotels will join M&L Hospitality’s existing Hyatt properties including Hyatt Regency Manchester and Hyatt House Manchester, Hyatt Place London Heathrow Airport. Other Hyatt properties in the UK include Hyatt Regency London – The Churchill, Hyatt Regency Birmingham, Great Scotland Yard Hotel, Andaz London Liverpool Street, Hyatt Place West London Hayes, Hyatt Centric Cambridge and Hyatt Place London City East. About Hyatt Hotels Corporation Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of September 30, 2021, Hyatt’s portfolio included more than 1,000 hotel and all-inclusive properties in 69 countries across six continents, and the acquisition of Apple Leisure Group added 96 properties in 10 countries as of November 1, 2021. Hyatt’s offerings include the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination by Hyatt™, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, JdV by Hyatt™, Hyatt House®, Hyatt Place®, UrCove, and Hyatt Residence Club® brands, as well as resort and hotel brands under the AMR™ Collection, including Secrets® Resorts & Spas, Dreams® Resorts & Spas, Breathless® Resorts & Spas, Zoëtry® Wellness & Spa Resorts, Alua® Hotels & Resorts, and Sunscape® Resorts & Spas. Hyatt’s subsidiaries operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and the Trisept Solutions® travel technology platform. For more information, please visit www.hyatt.com. About M&L Hospitality M&L Hospitality is a Singapore-based real estate investment platform with an international portfolio of best-in-class hotels. Since 2009 M&L Hospitality’s portfolio has grown to 20 hotel properties across the Asia-Pacific, UK and European regions. Its hotels are in prime, central locations in international gateway cities. They are operated by the most recognisable international brands, including Accor, Hilton, Hyatt, IHG and Radisson Hotel Group.

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INDUSTRY OUTLOOK

WTTC launches new cyber resilience report for the global Travel & Tourism sector

The World Travel & Tourism Council | April 23, 2022

The World Travel & Tourism Council (WTTC) launched a major new report at its Global Summit in Manila today, to help the sector's stakeholders understand how cyber resilience is shaping the Travel & Tourism sector and plan for a safer and more robust future. The report, 'Codes to resilience,' in joint efforts with Microsoft, draws on comprehensive research and in-depth interviews with cyber security experts in leading Travel & Tourism organizations such as Mastercard, JTB, and Carnival Corporation, among others. The report shows that whilst the COVID-19 pandemic has propelled the world and the sector into a more digital future, with the opportunities provided by digitalization, new challenges have emerged, especially in cybercrime. The inaugural report focuses on three key areas considered critical for the sector: cyber resilience, key issues and six best practices based on the lessons learnt prior to and during the pandemic. The report goes on to show how digitalization has become a strong enabler of business within Travel & Tourism, and given the international nature of the sector, it looks at the role of legislation around individual data protection. According to the report, more than seven out of 10 (72%) SMEs in the UK, the U.S., and Europe, have fallen victim to at least one cyberattack, and with SMEs representing 80% of all Travel & Tourism businesses, mitigating cyber risk must remain a priority for the sector. "Technology and digitalization play a key role in making the whole travel experience more seamless, from booking a holiday, to checking in for a flight or embarking on a cruise. -Julia Simpson, WTTC President & CEO But the impact of cyberattacks carries enormous financial, reputational and regulatory risk. This critical report reveals four key issues to address in order to improve cyber protection and enhance resilience: securing identity data, securing business operations, understanding the impact of COVID-19 and managing global legislation. According to the report, certain actions can help businesses better prepare to repel an attack, while laying the foundation to support long-term cyber resilience. Educating and training all staff, expanding risk security beyond the physical workplace, employing a zero-trust approach to cyber security, and transparency, among others, have been recommended by industry experts as good practices. Cyber resilience is a crucial element to the future of Travel & Tourism, as cyber systems continue to facilitate and enhance activities between the sector's stakeholders. During a panel session at the tourism body's Global Summit event being held in Manila today, industry leaders heard that cybercrime has cost the global economy $1 trillion and could reach a staggering $90 trillion by 2030. According to the WTTC Economic Impact Report, in 2019, before the pandemic stopped travel in its tracks, the Travel & Tourism sector generated more than $9.6 trillion to the global economy. However, in 2020, the pandemic brought the sector to an almost complete standstill, causing a massive 50% drop, representing a severe loss of nearly $4.5 trillion. Digitization has played and will continue to play a pivotal role in Travel & Tourism's growth and recovery from COVID-19. It is therefore essential for the sector to integrate cyber security and cyber resilience to continue its recovery from the pandemic while supporting its growth in the future.

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DESTINATION AND TOURISM

Meliá Hotels International Accelerates Digital Transformation with Dynatrace During Global Travel Resurgence

Dynatrace | April 29, 2022

Software intelligence company Dynatrace (NYSE: DT) announced Meliá, the international luxury hotel chain, is using the Dynatrace® platform to deliver frictionless guest experiences as the demand for travel hits record levels. In anticipation of this industry shift, and to meet guests on the mobile and online platforms where they prefer to interact, Meliá accelerated its digital transformation by migrating its critical applications, including those supporting its online reservation and contact center services, to a cloud-native environment running on Kubernetes in AWS. This provided the agility Meliá needed to release better digital functionality faster, so its guests could access more of its hotel services via mobile and web platforms. The Dynatrace® platform’s broad and deep observability and advanced AIOps capabilities have allowed Meliá to ensure its digital services deliver the same quality experience as in-person interactions with hotel staff. “The cloud and Dynatrace have transformed the way our business operates and how our teams work in this modern era, Before Dynatrace, we used to spend hours manually searching through metrics, logs, and traces to piece together insights about user experience. Now, this takes minutes or seconds. If guests experience a problem using any of our digital services, our contact center teams know precisely what’s causing the issue and are empowered to provide faster, more personalized resolutions, and ultimately deliver a greater standard of care. This has enabled our teams to focus more time on driving business and customer value, and to ensure our ongoing success during what has been a challenging time in our industry.” -Christian Palomino, Vice President of Global IT, Meliá Hotels International. With Dynatrace, Meliá’s teams are rededicating their focus to optimizing digital services and finding new ways to accommodate the rapidly evolving preferences of the modern traveler. This has helped the hotel chain reduce the reliance on in-person interactions, which has led to an increase in the volume of transactions handled through its digital channels from around 40% at the end of 2019, to more than 80% during the pandemic, which was a major asset through those difficult times. We developed our Stay Safe with Meliá Program to achieve our goal of maintaining frictionless relationships between staff and guests, while also reducing in-person contact, continued Palomino. Dynatrace has been critical to this effort, enabling our teams to accelerate the delivery of new digital services that allow our guests to do things like check-in or book a table in our restaurants via our mobile app, reducing the need for person-to-person contact across our hotels. Dynatrace delivers the precise, AI-powered insights we need to understand exactly how our customers interact with our applications, and how their experiences impact our business. This has helped our teams discover where our guests are struggling, and what we need to do to improve our digital services, so they have a great experience and can fully relax during their stay with us. Visit our Customer Stories page for more details on how Meliá is accelerating digital innovation and delivering frictionless guest experiences across its hotels with Dynatrace. About Dynatrace Dynatrace (NYSE: DT) exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That’s why the world’s largest organizations trust the Dynatrace® platform to accelerate digital transformation. Curious to see how you can simplify your cloud and maximize the impact of your digital teams? Let us show you. Sign up for a free 15-day Dynatrace trial.

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HOSPITALITY TRENDS

Marriott International Signs Agreement With Sunwing Travel Group to Debut Royalton Splash Riviera Cancun

Blue Diamond Resorts | May 23, 2022

With a dynamic and growing selection of all-inclusive experiences across the Caribbean and Latin America, Marriott International, Inc. announced the signing of Royalton Splash Riviera Cancun to join its growing all-inclusive portfolio. Expected to open in late 2022, Royalton Splash Riviera Cancun is owned and managed by Blue Diamond Resorts and will join the All-Inclusive by Marriott Bonvoy portfolio, which includes close to 30 immersive getaways in 8 locations across the Caribbean and Latin America. We are thrilled to continue working with Blue Diamond Resorts & Hotels to add another exciting all-inclusive resort to the All-Inclusive by Marriott Bonvoy portfolio, said Laurent de Kousemaeker, Chief Development Officer, Caribbean and Latin America, Marriott International. “The Autograph Collection Hotels brand champions individuality with each hotel being a product of passion, making this brand an exceptional fit for this significant project and the other 20 Blue Diamond Resorts that have joined the collection. Set to debut in late 2022, the 1,049-room Royalton Splash Riviera Cancun will bring an exciting new all-inclusive resort and waterpark to one of the world’s most vibrant vacation destinations. Additionally, the resort is expected to offer encapsulating experiences through its distinct personality including a theater, bowling alley, unique water attractions, and immersive culinary encounters at a dozen on-property restaurants and nine bars all amidst stunning views of the Caribbean Sea. “We are excited for Royalton Splash Riviera Cancun to join Marriott’s Autograph Collection brand, Today’s announcement reinforces Blue Diamond’s position as one of the fastest growing hotel chains in the Caribbean.” -Jordi Pelfort, President, Hotels and Resorts of Sunwing Travel Group Redefining and elevating the segment, All-Inclusive by Marriott Bonvoy brings together several of Marriott International’s iconic brands, unsurpassed operational expertise, and the over 164 million Marriott Bonvoy members, creating exciting new opportunities for guests. Marriott International entered the all-inclusive space in 2019 with the acquisition of Elegant Hotels’ seven hotels in Barbados. In 2021, the company announced a long-term agreement with Sunwing Travel Group’s hotel division, Blue Diamond Resorts, to add 20 hotels into the portfolio, moving Marriott International into the top 10 of global all-inclusive players. Current all-inclusive resort locations include Antigua, Barbados, Costa Rica, Dominican Republic, Grenada, Jamaica, Mexico, and St Lucia. Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 8,000 properties under 30 leading brands spanning 139 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy®, its highly-awarded travel program. For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com. In addition, connect with us on Facebook and @MarriottIntl on Twitter and Instagram. About All-Inclusive by Marriott Bonvoy Encompassing eight leading brands, All-Inclusive by Marriott Bonvoy is Marriott International’s all-inclusive platform, offering unparalleled amenities, diverse culinary options, and endless experiences for all ages, and tailored for each brand. The growing portfolio of close to 30 immersive getaways in spectacular destinations include The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa in Costa Rica and Royalton Antigua, An Autograph Collection All-Inclusive Resort & Casino. All-Inclusive by Marriott Bonvoy is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits including free nights and Elite status recognition. To enroll for free or for more information about the program, visit marriottbonvoy.com. About Autograph Collection® Hotels Autograph Collection Hotels advocates for the original, championing the individuality of each of its over 260 independent hotels located in the most desirable destinations across 44 countries and territories. Each hotel is a product of passion, inspired by a clear vision, soul, and story that makes it individual and special: Exactly Like Nothing Else. Hand-selected for their inherent craft and distinct perspectives on design and hospitality, Autograph Collection properties offer rich immersive moments that leave a lasting imprint. For more information, please visit www.autographhotels.com, and explore on social via Instagram, Twitter, and Facebook to be inspired by immersive moments that are #ExactlyLikeNothingElse. Autograph Collection is proud to participate in Marriott Bonvoy®, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments and unparalleled benefits including free nights and Elite status recognition. To enroll for free or for more information about the program, visit marriottbonvoy.com. About Blue Diamond Resorts Since its inception in 2011, Blue Diamond Resorts has curated an impressive portfolio encompassing 45 properties, exceeding 15,000 rooms in ten countries. Taking a proactive approach to differentiating brands under each market’s demands, the resort management company caters to a range of budgets and interests from adult-only elegant getaways to fun-filled family vacations. Award-winning, All-In Luxury® Royalton Luxury Resorts offers signature amenities including All-In Connectivity™, modern Sports Event Guarantee™ and in-suite wellness elements. Royalton Luxury Resorts’ adults-only sub-brands include Hideaway at Royalton, an adults-only experience with exclusive dining and preferred accommodations, plus the stylish lifestyle resorts where you can Party Your Way, Royalton CHIC, located in the Caribbean’s best beachfront locales. In Jamaica, Grand Lido Negril provides those over 21 with an upscale and luxurious naturist vacation along with a secluded shore for the utmost privacy. Memories Resorts & Spa offers a vacation designed to impress the entire family, while Starfish Resorts provides amazing value for customers in convenient locations. Planet Hollywood Hotels and Resorts invites guests to Vacation Like A Star™ with an engaging and interactive experience, plus famous pop culture items from iconic movies, music and sports. Mystique by Royalton, a boutique-style resort collection, offers personalized vacations in strikingly beautiful locals full of endless adventures. To learn more about Blue Diamond Resorts, please visit www.bluediamondresorts.com

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