TransPerfect | April 19, 2022
TransPerfect, the world’s largest provider of language and technology solutions for global business,announced that it has been chosen by Finnair as its main supplier for translation services and globalization management technology.Finnair is using TransPerfect’s GlobalLink® technology and AI solutions combined with a CoreMedia CMS connector to manage its multilingual digital touchpoints and content in 15 languages.
As a result of the GlobalLink’s integration capabilities and TransPerfect’s experienced travel solutions team, the initial content deployment went live ahead of schedule and three times faster than a standard launch timeline for a full-scale multilingual content solution.
One of the oldest continuously operating airlines in the world and part of the oneworld alliance, Finnair is offering convenient and efficient connections through its Helsinki and Arlanda hubs.
Finnair chose TransPerfect’s GlobalLink solution due to its seamless integration with Finnair’s existing CMS, which allows for consolidating processes and greater consistency. With an eye on cost control, Finnair strategically introduced machine translation with human post-editing (MTPE) into its workflows in order to maximize its reach under the budgetary and resource constraints in play.
GlobalLink is a modular suite of tools specifically designed to manage the complex demands of creating, deploying, and maintaining multilingual content, drastically reducing the time and effort required throughout the localization process.
“Our direct digital channels are vital in engaging with customers and meeting their needs, so we want to create and update content to our key markets in an effective and agile way. It’s incredibly important to us—and the whole travel industry—to have partners like TransPerfect who can provide services and solutions that are not only scalable but flexible enough to enable our business to be nimble and achieve our goals.”
-Anna Suntio, Digital Content Lead at Finnair
TransPerfect President and CEO Phil Shawe commented, As Finnair adopts new online customer engagement strategies, we’re pleased that our GlobalLink suite of technologies is helping them achieve their global business goals.
TransPerfect is the world’s largest provider of language and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 6,000 global organizations employ TransPerfect’s GlobalLink® technology to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com.
curator hotel & resort | March 09, 2022
Curator Hotel & Resort Collection (“Curator”) has selected Optii Solutions (“Optii”), a leading hotel management software for hotel operations and housekeeping teams, to offer its member hotels the technology to have complete visibility of their operations.Curator member hotels can now leverage Optii’s data-driven technology to streamline their housekeeping operations and provide a dynamic connection between front and back of house. It will furnish independent hotels with AI-powered technology to optimize labor and cleaning sequences, resulting in an estimated 25% increase in productivity. This increased productivity and optimization will also help independent hoteliers’ become more profitable. Optii Housekeeping centralizes operations for full visibility and improved team performance, managing room attendant routes and room status so that rooms can be turned around faster and more efficiently and eliminate ineffective manual communications. Optii’s tools are critical in the current challenging labor environment.
“This partnership with Curator Hotels & Resorts and Optii Solutions is an exciting part of our continued expansion in the US to support hotels and provide access to technology that will provide the ultimate guest experience. Through this partnership, Curator independent hotels will access Optii’s Housekeeping solution to help hotels optimize labor and run their daily operations efficiently. We look forward to working closely with these hotels to help lift the independent hotel industry.”
-Katherine Grass, CEO of Optii Solutions
Curator selected Optii Solutions as a preferred partner due to the data-driven insights the platform can provide hoteliers. The insights lead to greater overall efficiency and productivity for hotel management teams, and provide guidance on where resources need to be allocated and how much time is being spent on tasks.
“As independent hotels continue to adjust to and implement necessary operational changes in order to better service guests, Curator remains focused on adding preferred technologies that can have an immediate and meaningful impact on both operational efficiency and costs,Optii Solutions is a great example of a service provider well-positioned to unlock value for our hotel owners by providing faster and more efficient housekeeping operations and insights into the performance of their housekeeping teams. Over time, technology like this will allow our members to do more with less.”
-Austin Segal, Vice President of Curator Hotel & Resort Collection.
About Curator Hotel & Resort Collection
Curator Hotel & Resort Collection is a distinct collection of hand-selected small brands and independent lifestyle hotels and resorts, founded by Pebblebrook Hotel Trust and a group of industry-leading hotel operators. Curator provides lifestyle hotels the platform to come together and tap into cost saving agreements, new products, services and technologies, and benchmarking reports while allowing their members the freedom to retain what makes their hotels unique. In addition to Pebblebrook, the founding members of Curator include Davidson Hospitality Group, Noble House Hotels & Resorts, Provenance, Sage Hospitality Group, Springboard Hospitality, and Viceroy Hotels & Resorts. For more information, visit www.curatorhotelsandresorts.com and follow us at @CuratorHotelCollection.
About Optii Solutions
Optii Solutions, headquartered in Austin, TX and with offices in London and Brisbane, is a hotel operations technology that optimizes labor, streamlines operations, and empowers teams across housekeeping, service delivery, internal communication, and preventative maintenance. Optii is an MCR portfolio company and is used by hotels and resorts around the world including La Cantera Resort & Spa (Benchmark), The Don Cesar (Host), Okada Manilla Resort & Casino, Le Meridien, Doma Hotels, IHG and more. For further information about Optii, please visit www.optiisolutions.com.
About Pebblebrook Hotel Trust
Pebblebrook Hotel Trust (NYSE: PEB) is a publicly traded real estate investment trust (“REIT”) and the largest owner of urban and resort lifestyle hotels and resorts in the United States. The Company owns 53 hotels and resorts, totaling approximately 13,200 guest rooms across 15 urban and resort markets. For more information, visit www.pebblebrookhotels.com and follow us at @PebblebrookPEB.
Manifest | May 04, 2022
Manifest, the exclusive, lifestyle and travel club that provides custom-crafted getaways to unique destinations within the U.S. and abroad with the option of pairing trips with private plane service, announced several new hospitality partners that will expand access and trip options for its members including Canyon Ranch, Rothschild Safaris, Luxury Gold, Belmond Hotels and Classic Journeys. Manifest has secured unique access and benefits for its members with these new partners, ultimately adding even more value to membership.
"We strive to bring our community of like-minded travelers a variety of unique experiences and these new partnerships expand our offerings in the areas of wellness, exotic adventure, and iconic summer destinations,”
-Manifest CEO Jeff Potter
At Canyon Ranch, the luxury wellness lifestyle brand that operates two destination health spa resorts (Tucson, Ariz., and Lenox, Mass.) and one retreat property (Woodside, Calif.), Manifest members gain exclusive access and receive a VIP welcome gift upon arrival and a room upgrade (pending availability).
“Canyon Ranch is excited to partner with a celebrated travel partner like Manifest to provide our guests with seamless, world-class service and exclusive benefits while they travel to our destination resorts,”
-Naomi Rose, Director of Partnership Accounts at Canyon Ranch.
Manifest members will be able to book once-in-a-lifetime safaris in conjunction with Manifest partner, Rothschild Safaris, who frequently appears as a top Safari Outfitter on Travel + Leisure’s “World Best” list. Rothschild has custom-curated three different African safaris for Manifest members, a Three Country Luxury Safari Adventure in Southern Africa; a Classic South Africa Safari Adventure and Cape Town Wine Country; and The Great Migration – an Epic East Africa Luxury Safari.
We are very excited to partner with Manifest to create extraordinary, custom safaris throughout Africa,” said Leora Rothschild, Owner of Rothschild Safaris. “Luxury travel to Africa has incredible momentum, and we believe this partnership with be beneficial for both companies.
Manifest members will also gain new access to in-destination tours. Through a Luxury Gold partnership, Manifest members will be able to book Luxury Gold tours, both domestically and internationally, through the Manifest website and will receive the “best rate guarantee.” Through a similar partnership with Classic Journeys, Manifest members will be able to book the company’s classic walking tours through the Manifest website.
Classic Journeys is thrilled to forge a partnership with Manifest, said Edward Piegza, Founder of Classic Journeys. “Their personal touches and authentic experiences are in perfect step with the Classic Journeys approach.
Finally, Manifest has partnered with luxury boutique hotelier, Belmond Hotels, to offer Manifest members access at their Anguilla and St. Martin properties, which includes high-touch experiences in-destination such as private sailing and snorkeling trips, as well as complimentary Manifest flight desk support.
The Manifest experience is seamless for members – from private car transportation to/from the airport both at home and in-destination to the ease of private air travel; from high-touch service on the ground to pre-planned activities that reflect the soul of the destination, in addition to plenty of free time to explore members’ own interests. Manifest designs, curates and manages logistical components of planned activities for each experience, which range from three to seven days in length and range in price depending on the activity, location, and length of stay.
Based in Denver, Colorado, and founded by Jeff Potter, the former CEO of Frontier Airlines, Exclusive Resorts and Surf Air, Manifest is an exclusive, lifestyle and travel club that provides custom-crafted getaways to unique destinations in the U.S. and abroad with the option of pairing trips with private plane service. For more information, visit www.manifestescapes.com.
Talkdesk | December 18, 2021
Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, has been chosen by Travelopia, the world’s largest collection of specialist travel brands, as its contact centre solution provider. Talkdesk provided a flexible, scalable solution as this pioneer in specialty travel charted a new course to remote call center technology for its portfolio of independent brands operating across the globe.Travelopia - the only travel brand of its kind in the world - is at the forefront of global travel for those wanting a distinctive experience. With primary headquarters in Crawley, England, the company supports a global network of hospitality professionals representing 23 independent travel brands offering more than 70 destinations, spanning 10 countries across all seven continents. The Travelopia portfolio is exclusively focused on specialist travel, and the company strives to deliver unique experiences - from exploring Canada’s Rideau Canal by boat to joining the ranks of those rare travellers who cross the Antarctic Circle to see the South Pole. Whether travelling around the world by private jet or exploring closer to home on bicycle, Travelopia helps cultivate the passions and interests of its more than 750,000 guests each year.
Talkdesk CX Cloud™, an end-to-end customer experience solution, made the transition from on premises to remote contact centre operations much easier for the geographically diverse Travelopia network of sales agents responsible for helping guests with highly customised travel itineraries and complex customer support enquiries. Agents across multiple geographies could better manage their time, which reduced the number of missed guest calls. The Talkdesk solution offered robust analytics, and those deeper insights into customer data enabled agents to proactively suggest new, customised travel experiences for returning guests. The flexibility and scalability of remote contact centre operations allowed Travelopia to efficiently adapt to the rapidly changing travel market conditions over the last year, as well as lowered operating costs during a volatile time for the travel industry as a whole.
“One of the core values driving Travelopia forward is our constant pursuit of the ultimate customer experience for our guests to enrich their lives through travel. As part of that pursuit, we’re committed to reflect on and evolve our operational approach,” said Mark Beauchamp, technology director, Travelopia. “For our move to remote contact centre operations, we wanted an innovative, flexible solution with the best tools to delight our customers. The Talkdesk solution provides our global network of agents across the portfolio of Travelopia brands with the resources they need to provide a seamless customer journey for guests - from first contact with our sales team through to the conclusion of that world beating travel experience.”
“Customer experience has never been more important to the success of travel and hospitality brands as it is now. Travellers worldwide are making up for lost time and missed opportunities, and they will choose to partner with those companies that can deliver not only that once-in-a-lifetime adventure, but also an unforgettable customer service experience before, during, and after,With the Talkdesk solution, Travelopia agents can provide customer experience as unique and meaningful as the extraordinary travel experiences they create. We’re proud to partner with Travelopia in achieving their customer experience goals.”
-Kieran King, chief customer officer, Talkdesk.
is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,800 innovative companies around the world, including Acxiom, Fujitsu, Hunter Douglas, IBM, Trivago, Tuft & Needle, YMCA, and 2U partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered ® trademarks of their respective holders. Use of them does not imply any affiliation or endorsement by them.