INDUSTRY OUTLOOK

Consumers’ Shifting Behavior Continues Reshaping Travel Industry's Future

Travel Pulse | December 14, 2021

Consumers Shifting Behavior
Data intelligence company Morning Consult has released its ‘State of Travel and Hospitality’ report for 2021’s fourth quarter. The objective of its analysis was to discover how consumers are changing the sector’s future amid the ongoing pandemic by surveying over 9,000 adults across the Americas, Europe and the Asia-Pacific region.

The firm found that that the travel industry is, indeed, rebounding, although slowly. Especially given the recent rise of fast-spreading strains, like the Omicron and Delta variants, COVID-related health concerns remain a factor for potential travelers; as do vaccination, testing and quarantine requirement at their intended destination, including confusion about what the actual regulations are at any given time.Sixty-four percent of U.S. adults said they’d traveled within the past year, more than 25 percent in the past month alone. It was discovered that younger generations—Millennials and Gen Zers—and high-income consumers were found to be more likely to travel than their older and poorer counterparts.

One of the trends it examined is the pandemic-fueled increase in air rage. COVID-related airline (and federal) mandates, specifically when it comes to mask-wearing, prompted a steep rise in incidents of passengers refusing to follow the rules aboard their flights. From verbal rants and offensive language to physically assaulting crew members and fellow flyers, “unruly passengers” have become an all-too-common problem.

According to Morning Consult’s survey, 41 percent of Americans have actually avoided domestic travel during the pandemic, due to concerns about how their fellow passengers might act aboard the plane. And, 63 percent are at least slightly concerned that an “air rage” incident will occur on their next flight, and 21 percent said they’re either “very” or “extremely” concerned.Just as with face masks, COVID-19 vaccines quickly became a highly politicized issue, with an already-polarized America split in their perceptions about COVID-related precautions and the virus itself. Consumer support for vaccination mandates, while polarized across party lines, is actually rather high when it comes to air travel. Sixty-three percent of Americans believe vaccination should be required when flying internationally, while 60 percent also said they should be required of passengers flying domestically.

Travelers are also approaching travel planning differently and reorganizing some of their priorities. Leisure travelers have become accustomed to the idea that their plans may need to change at a moment’s notice. From consumers, the industry is seeing shorter booking windows, higher importance placed on flexibility and even a willingness to spend more money to ensure their plans are reschedulable. Price still remains the primary concern in booking travel, followed by brands’ safety measures.Then, there’s the business travel segment, which everyone foresaw would start rebounding only after the return of leisure travel. The fast rise and widespread adoption of remote-working and virtual-meeting technology prompted by the pandemic seem to have permanently displaced a portion of the business travel market. Now, 39 percent of regular U.S. business travelers say they’ll never go on another work trip again. Those who do travel for business are likely to do so closer to home, bound by tighter corporate policies and smaller budgets. The data actually revealed that one in every five business trips taken over the next year will just be day trips.

Spotlight

Want to see the world? Great! But maybe leave these destinations on the back burner for the time being. And not because of COVID-19. Welcome to MojoTravels, and today we're counting down our picks for Where NOT to Vacation in 2020. For this list, we’re looking at destinations that, for a variety of reasons, are best avoided in 2020.


Other News
BUSINESS TRAVEL

Viva Aerobus joins Sabre's global distribution system to help accelerate growth and propel increased agency sales

Sabre Corporation and Viva Aerobus | May 20, 2022

Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, announced a new distribution agreement with Viva Aerobus, Mexico´s ultra-low-cost carrier, which will help enable the airline to power future revenue growth through agency sales. Viva Aerobus can now distribute its flights and services through Sabre's global distribution system (GDS), providing more content and choices through a single source for greater convenience, agility and efficiency. With this agreement, Sabre-connected agencies will enjoy e-ticketing and enhanced merchandising capabilities, allowing travel agents to easily view, compare, and sell Viva Aerobus' flights across the network. With the implementation of Sabre's branded fares technology, Viva Aerobus will now be able to provide their customers greater flexibility to choose the products and services that best fit their needs. "Viva Aerobus is an airline in constant expansion with solid plans for growth in fleet, routes and flights. Partnering with a trustworthy and innovative technology company like Sabre is key to both achieve our growth plans, as well as to increase operational efficiencies, We are confident that Sabre is the right partner to support our long-term goal, which is to provide travelers with the lowest fares and a personalized experience where they only pay for what they really need." -Andrea Rodríguez, Sales Director at Viva Aerobus With more than 15 years of experience, more than 80 million passengers transported and more than 3,500 employees, Viva Aerobus operates over 130 domestic routes within Mexico and international routes to destinations in Colombia, Cuba and the United States. Its value proposition combines customer-oriented service, flexibility and low fares. As a result of this service, Viva Aerobus has positioned itself as one of the three main airlines in Mexico. Currently, Viva has the newest fleet in Mexico and the third youngest in all North America, offering the highest standards in terms of safety, efficiency and reliability. "We are thrilled to partner with Viva Aerobus to help them reach their growth goals as the industry continues to recover, We are committed to partnering with airlines and agencies in creative ways to deliver the retailing and distribution solutions that meet our customers' needs on both sides of the travel marketplace." -Gary Stone, Vice President Select Airline Accounts, Sabre Travel Solutions Sabre's broad suite of flexible and scalable software solutions helps airlines to operate how they want to and adapt their business to changing needs and requirements. Sabre's solutions optimize day-to-day airline operations and ultimately help carriers solve their biggest challenges – helping drive increased revenue and reduced costs, while delivering better travel experiences. About Sabre Corporation Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveler experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre's technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. For more information visit www.sabre.com. About Viva Aerobus Viva Aerobus is Mexico's ultra-low-cost airline. It started operations in 2006 and today it operates the youngest Latin American fleet with 56 Airbus: 40 Airbus A320 and 16 Airbus A321. With a clear vision to give all people the opportunity to fly, Viva Aerobus has democratized the airline industry with the lowest fares in Mexico and the lowest cost structure in America, making their flights the best value offer. For more information please visit: www.vivaaerobus.com/en

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AIRLINES AND AIRPORTS

Jaunt Air Mobility Partnering with L&T Technology Services for Advanced Air Mobility Program

jaunt air mobility | March 11, 2022

Jaunt Air Mobility ("Jaunt") announced the company would be working with L&T Technology Services Limited ("LTTS") (BSE: 540115, NSE: LTTS) as an essential engineering partner. Working in concert with Jaunt, Jaunt Canada, and the Canadian government, LTTS will offer end-to-end engineering support in structural design analysis and certification to develop the Jaunt Journey all-electric VTOL (vertical takeoff and landing) aircraft. LTTS is a global leading pure-play engineering services company. LTTS has a track record of developing high-performance engineering solutions for global Aerospace and Defense companies for over a decade and has supported critical defense programs. With offices worldwide, including Toronto, Canada, LTTS anticipates opening R&D offices in Montréal to advance Jaunt in the design, development, and production of the Jaunt Journey. Jaunt Air Mobility is rolling out a new generation of aircraft to meet faster urban and regional travel demand. The Jaunt Journey takes off like a helicopter and transitions to flying like a fixed-wing plane using patented Slowed-Rotor Compound (SRC) Technology. This new air transport makes it possible to travel approximately 70 miles in the air in 25 minutes or less, with trip costs affordable to the public. The Jaunt Journey, single-pilot aircraft, will carry four passengers. The vehicle will offer urban air mobility, cargo delivery, military missions, and medical transport. "At Jaunt, our vision is to usher in a range of new-age aircraft-driven urban commuting that is fast, safe, and convenient. This new clean, sustainable aircraft will reduce carbon emissions worldwide. Strategically, we are continuing to grow our Tier 1 partnerships and recognize LTTS as a best-fit engineering partner, and together we are confident of pushing the mass-scale commercialization". -Martin Peryea, CEO & CTO Jaunt Amit Chadha, Chief Executive Officer & Managing Director, L&T Technology Services, commented, "This partnership marks an important step for team LTTS, given the tremendous opportunities opening up in Advanced Air Mobility (AAM) and drone services which are emerging as alternatives to the increasingly congested on-ground mobility in cities. We believe this program will set the benchmark for future AAM projects, and our team is excited to build on this important engagement with Jaunt, with the eventual aim to make urban commuting safer, greener, efficient, and reliable About Jaunt Jaunt Air Mobility is a transformative aerospace company headquartered in Dallas, Texas, with design and manufacturing located in Montreal, Canada. Jaunt is building the next generation of eVTOL (electric Vertical Takeoff and Landing) and hybrid-electric VTOL aircraft for faster, quieter, and safer travel over urban areas, moving people and packages. Jaunt is the global leader in developing Slowed-Rotor Compound (SRC) technology. The Jaunt Journey is the world's first electric aircraft combining helicopter and fixed-wing aircraft flight capabilities. Jaunt has teamed with Tier 1 aviation partners to develop the Journey and work with global operators to provide this new form of travel. Jaunt offers the most operationally efficient aircraft with a zero-carbon footprint. For more information, visit www.jauntairmobility.com.On October 6, 2021, Jaunt entered into a merger agreement with AIRO Group Holdings, Inc. (AIRO Group) and certain of its affiliates, pursuant to which Jaunt will become a wholly-owned subsidiary of AIRO Group. The AIRO Group will bring together decades of industry-leading technology with its group companies to provide best-in-class products and services uniquely capable of addressing a wide spectrum of aerospace markets. AIRO Group leverages technologies that span data systems, resupply package delivery, military aerospace training, military and commercial manned/unmanned aircraft systems, and avionics technologies.

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FEATURES AND ADVICE

Creating a Contactless Travel Experience: Ottonomy Launches First Fully Autonomous Delivery Robots at CVG Airport

Ottonomy Inc. | December 17, 2021

Ottonomy announces that Ottobots, a fleet of fully autonomous delivery robots for food and retail, are now available at Cincinnati/Northern Kentucky International Airport (CVG). This is the first autonomous robotic delivery of food, beverage and lifestyle products in an airport environment.Officially launched for the holiday travel season, passengers are now able to order contactless delivery directly to their location in Concourse B of the airport, delivered by an autonomous robot. Customers can select grab and go, beverage and travel items sold at select retail stores operated by Paradies Lagardere via orderatcvg.com on mobile devices. Customers receive status updates on their phone and a unique QR code, which can be scanned by the robot's top camera to open the secure compartment and retrieve their items. The entire delivery experience is contactless and fully autonomous, a first in the industry. "At CVG, we are redefining the travel experience by combining talent and tech to deliver innovative solutions,We've built a culture of innovation at the airport and are excited to partner with Ottonomy to test and advance this technology in a live, airport environment." -Candace McGraw, chief executive officer, CVG Airport The original pilot of Ottobots at CVG started running in late 2020. The partners gathered feedback from participating passengers including details on the experience, cost and desire to have autonomous delivery in airports. These live robot deliveries will gather additional research to further develop the program and user experience. Ritukar Vijay, Co-Founder and CEO of Ottonomy Inc, said, This launch is a testament to CVG's commitment to innovation and customer experience. We are able to provide a safe and secure experience through our Ottobots, executing automated contactless deliveries of food and beverage and retail products. COVID-19 has changed the way we all interact and relate to travel, making contactless delivery even more relevant and essential. Ottobots navigate autonomously through crowds and unpredictable environments using Ottonomy's proprietary Contextual Mobility navigation tech. The overall system is highly scalable and flexible utilizing a comprehensive suite of cloud tools that manages a fleet of robots deployed throughout different areas of an airport. To learn more about Ottonomy's Ottobots you can visit the website: https://ottonomy.io/ or download assets from the Ottonomy Press Kit. About Ottonomy Inc: Ottonomy is a deep tech startup, providing contactless deliveries using fully autonomous robots. Its primary focus is on helping retailers and restaurants automate indoor and outdoor contactless deliveries. Ottonomy was recognized as among the top 50 robotics companies worldwide in 2021 by Robotics Business Review and has won the Mobility Startup Award given by Plug & Play Accelerator and the Sustainability Product of the Year Award given by the Business Intelligence Group. The company is backed by Connetic Ventures and angel investors. For more information on Ottonomy, please visit ottonomy.io. About CVG Airport: CVG Airport welcomed more than 9.1 million passengers in 2019, serving a record number of local passengers. As the airport recovers from the COVID-19 pandemic, it still offers the most nonstop destinations and the lowest average airfares in the Cincinnati region. CVG is diversified in both passenger and cargo operations with an annual economic impact of $6.8 billion. It is the 7th largest cargo airport in North America – home to Amazon Air's primary U.S. Hub and DHL Express Global Superhub. Learn more at CVGairport.com.

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TRAVEL TECHNOLOGY

Hudson Becomes First Travel Retailer To Deploy Amazon One

Hudson | December 16, 2021

Hudson, a Dufry company and travel experience leader with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, announced it is the first retailer in the travel industry to offer Amazon’s palm recognition service, Amazon One, strengthening the company’s position as an innovative, digitally-powered retailer. Amazon One is now available at Hudson Nonstop – powered by Just Walk Out technology – at Dallas Love Field Airport (DAL).Hudson continues to expand its digital offerings to enhance customer service and reimagine the shopping journey. Now with the addition of Amazon One, Hudson is providing travelers with even more convenient and contactless ways to enter, shop, and pay – delivering greater choice and flexibility throughout their travels. “The integration of Amazon One into our technology portfolio demonstrates Hudson’s unique ability to continually redefine and elevate the travel experience,With consumers increasingly demanding greater convenience and speed, we look forward to leading the charge in introducing new innovative solutions and retail concepts that are designed to meet and exceed the expectations of our travelers and partners.” -Jordi Martin-Consuegra, Chief Executive Officer of Hudson. As the first-ever Just Walk Out technology-enabled store in an airport to deploy Amazon One, Hudson Nonstop at DAL now offers travelers two different options to enter and pay – either by inserting their credit or debit card, or by hovering their palm over the Amazon One device at the store’s entry gate. First-time Amazon One users can sign up at the dedicated Amazon One enrollment kiosk located outside of Hudson Nonstop to securely associate a credit or debit card with their unique palm signature before entering the store. If a traveler has previously enrolled in Amazon One at select Amazon Go, Amazon Books, Amazon 4-star, Amazon Fresh, Amazon Pop Up, or Whole Foods Market stores, they will not need to visit the enrollment kiosk – they can simply hover their palm over the Amazon One device at the entry gates to enter this Hudson Nonstop. Once travelers have completed their shopping, the card linked to their Amazon One ID will be charged for the items they selected and left the store with. “The introduction of Amazon One to the Hudson Nonstop store at the Dallas Love Field Airport brings another convenient way for travelers to quickly shop and be on their way, We’re thrilled Hudson is offering travelers in Dallas the ability to shop quickly and effortlessly using a combination of Just Walk Out technology and Amazon One so they can get what they need without having to wait in line, stopping to checkout, or even taking out their wallet.” -Dilip Kumar, Vice President of Physical Retail & Technology at Amazon Hudson currently has two Hudson Nonstop stores powered by Amazon’s Just Walk Out technology, including its most recent location at Chicago Midway International Airport (MDW). The deployment of Amazon One at Hudson Nonstop at DAL expands on the successful collaboration between the two industry-leading retailers while building on Hudson’s continued investments in its digital offerings. This includes launching automated specialty retail, introducing additional checkout options such as mobile point of sale (POS), offering 24x7 duty free omnichannel shopping, and adding new payment methods like “Tap To Pay” and now Amazon One. About Hudson Hudson, a Dufry Company, is a travel experience company turning the world of travel into a world of opportunity by being the Traveler’s Best Friend in more than 1,000 stores in airports, commuter hubs, landmarks, and tourist locations. Our team members care for travelers as friends at our travel convenience, specialty retail, duty free and food and beverage destinations. At the intersection of travel and retail, we partner with landlords and vendors, and take innovative, commercial approaches to deliver exceptional value. To learn more about how we can make your location a travel destination, please visit us at hudsongrou

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Spotlight

Want to see the world? Great! But maybe leave these destinations on the back burner for the time being. And not because of COVID-19. Welcome to MojoTravels, and today we're counting down our picks for Where NOT to Vacation in 2020. For this list, we’re looking at destinations that, for a variety of reasons, are best avoided in 2020.

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