Corporate Traveller appoints new head of account management

Buying Business Travel | December 18, 2019

Corporate Traveller has appointed James McIlvenna as head of account management in the UK. McIlvenna succeeds Luke Thickett, who has moved to parent company Flight Centre Travel Group as corporate technology expert. McIlvenna first joined Corporate Traveller, which specialises in supporting corporates with an SME spend, in 2015 as business development manager based in London. Since then, he has risen to take on assistant manager and team manager roles overseeing multiple business development teams. His most recent role was regional sales manager responsible for 25 of the TMC’s business development managers across ten offices in London and the south. Under his leadership, the region delivered 50 per cent year-on-year new business growth in the financial year ending June 2019.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.


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Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

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