Emburse | April 06, 2022
Emburse, a global leader in spend management solutions, has announced the launch of Emburse Go: a mobile travel companion that delivers the best possible business travel experience by managing every aspect of a trip - from end to end.
Emburse Go extends well beyond typical flight and hotel itinerary information, providing valuable location-based content to keep travelers safe, comfortable and productive. Traditionally, business travelers have had to navigate every aspect of a trip themselves, beyond basic transit and accommodation. Emburse Go allows employers to easily curate destination information and deliver contextual messaging that not only meets growing employee expectations, but also helps reduce spend leakage and minimize risks. It even allows companies to track the carbon footprint of each trip and across their travel program.
Designed for small and medium-sized businesses, Emburse Go is based on the Emburse Go Premier (formerly Roadmap) award-winning corporate travel app used by millions of travelers at large enterprises including Nike, Microsoft and Merck.
Notable features include:
Consumer-like app delivers a curated experience at every stage of the trip
Emburse Go differs from most business travel apps by providing much more than flight notifications and itinerary information, such as company-selected city guides and preferred supplier links for easy access to the corporate booking tool, corporate TMC, corporate card and expense solution. It focuses on supporting travelers holistically throughout their trip, including the entire time they’re at their destination. Once a trip is booked (whether via a corporate booking tool or online booking site), the app can be automatically pre-populated with the itinerary, any subsequent itinerary changes and all relevant destination information. This includes local transport tips, tipping recommendations, risk and safety information, and local music and points of interest.
As employees use the app, employers can learn from their experiences via travel data that relies on machine learning best practices and traveler reviews given through the app. This helps improve future trip recommendations and measures performance against travel program goals.
Emphasizes traveler safety, helping employers prioritize duty of care
Travelers can access essential safety information about their destination within the app. Emburse Go provides the latest COVID testing requirements, travel advisories, and visa requirements, and links to request assistance during the trip.
Corporate travel managers can reduce risk by easily communicating safety information to travelers via the app.
Tracks carbon footprint and informs sustainable decision-making
More than 70% of business travelers are concerned about their company’s carbon footprint, according to Statista. Emburse Go leverages data from Greenhouse Gas Protocol (GGP) to allow employees to manage their footprint and companies to get an overview of their impact.
Travelers can view the carbon footprint of their entire trip, including flights, ground transportation and hotel choices, in the Emburse Go app. Data from all employee trips is gathered in a central dashboard, enabling organizations to measure and analyze their overall carbon footprint and benchmark it against their ESG (Environmental, Social and Governance) commitments.
“Optimizing the business traveler experience has long been overlooked as a nice-to-have. But not any more. The pause in business travel and the overall increased focus on employee wellbeing has made companies reassess how to treat their employees while on the road. All organizations, no matter their size, have to rise to the challenge with curated experiences, easy-to-use mobile apps, and clear commitment to comfort, safety and sustainability. Business trips are an opportunity to live up to your organization’s values and promises. Companies that fail to do so will feel the impact in the form of higher travel costs, employee churn and reputational pressure,”
-Eric Friedrichsen, CEO of Emburse.
Emburse Go is available as an iPhone or Android app, to existing Emburse customers. It comes with a desktop self-service portal for travel managers, enabling them to create targeted and custom messaging for travelers. Emburse Go Premier is available to existing customers or as a standalone solution. Emburse Go Premier customers also receive monthly reports and insights for their entire travel program. The app is available in seven languages.
Emburse is a modern spend management company offering solutions that revolutionize the way organizations manage employee expenses, process invoices and make payments. Emburse humanizes work by empowering business travelers, finance professionals, and CFOs to eliminate manual, time-consuming tasks, so they can focus on what matters most. Its innovative offerings, which are tailored to meet the unique business needs of specific industries, company sizes, and geographies, are trusted by more than 9 million users in more than 120 countries. Over 16,000 customers, from start-ups to global enterprises, including Bosch, Grant Thornton, Telefónica, Lufthansa Systems, and Toyota, rely on Emburse to make faster, smarter decisions, improve compliance, and optimize spend -- making corporate spend deliver meaningful value for the organization.
Emburse is recognized as a leader in expense management and accounts payable automation by analyst firm IDC, and has received multiple awards for innovation and its high levels of customer satisfaction. For more information on Emburse, visit emburse.com, call 877-EMBURSE, or follow the organization’s social channels at @emburse.
collinson group | March 29, 2022
Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, announced that its customer Collinson Group, a UK travel experiences and insurance company, is using Freshdesk™ to react to fast-changing business and travel requirements caused by the COVID-19 pandemic, servicing a 50% surge in new enquiries.
Following the introduction of new travel requirements, Collinson Group pivoted its medical assistance division to offer COVID-19 testing at partner airports and clinics in the UK, USA and APAC regions, setting up facilities in just three weeks.
Using Freshdesk, Collinson introduced chatbot-first support and automation into its customer communications to help manage the 50% surge in traffic and queries. The company set up over 120 automated workflows including email triage, automated ticket type routing, and chat bot self-service. Help articles were created to enable the global operation to manage backlogs effectively, run as efficiently as possible, and share work across customer service locations and teams.
The Freshdesk ticketing dashboard also helped Collinson to better track customer interactions across disparate communications channels. Using Freshdesk, customer service agents can now view metrics on contact resolution, total time to service, and subject matter of enquiries, and track and respond proactively if a particular subject keeps arising in communications. As a result, Collinson now handles an average of 1,200 testing-related customer enquiries per day, rising to a daily peak of around 10,000 new tickets per day in 2021, 24/7 across multiple global testing locations and service customer teams in English and Indonesian languages.
Speaking about the quick deployment, Sacha Puffett, Group Customer Service Director at Collinson Group said, "The Freshdesk implementation has helped to consolidate our customer communications, while ensuring that omnichannel sits at the heart of our strategy. For the first time, we have a unified view of customer interactions in nearly real time, meaning we can see trends emerging and work to mitigate issues quickly. It’s a win-win situation that’s more efficient for both the customer and us.”
“Our work with Collinson Group, supported by AWS, enabled its rapid transition during a tumultuous year for the travel industry, The flexibility Freshdesk provided significantly reduced the time taken for major operational pivots, from weeks to days. Freshworks’ omnichannel engagement solution helps agents quickly resolve customer enquiries at a stressful time for travellers, providing visibility to leading companies in the travel industry across channels such as chat, email, and voice through a single unified interface.”
-John Crossan, Vice President & General Manager of Europe at Freshworks
Ms. Puffett added, "The project manager and technical subject matter expert from Freshworks’ onboarding team were very supportive of our changing needs. Thanks to their guidance, we were able to launch the first iteration of Freshdesk within just three weeks, which was just sensational."
In 2019, Freshworks also helped Collinson pivot its business practices to ensure customer service levels were maintained. Through the work with Freshworks and Amazon Web Services (AWS), Collinson Group equipped customer service agents to work from home and migrated 120 phone lines to Amazon Connect, an easy-to-use, highly scalable, and cost-effective omnichannel cloud contact center solution. The migration was completed within a couple of weeks, and it included training time for call centre agents, which can often take months.
About Collinson Group
Collinson is a global leader in customer benefits and loyalty. We deliver exceptional travel, assistance and insurance products that differentiate value propositions, and loyalty solutions that win deeper, more valuable customer relationships.Our customer benefits products include the original and market-leading airport experiences programme, Priority Pass, as well as travel insurance, identity assistance, flight delay, international health and travel risk management solutions. Our loyalty expertise uniquely combines strategy, award-winning technology and programme management to create greater engagement and experiences for our clients’ customers.For over 30 years, we’ve been chosen by the world’s leading payment networks, 1,400+ banks, 90+ airlines and 20+ hotel groups to craft customer experiences that win competitive edge. This enables them to acquire, engage and retain the most profitable, but most demanding customers. Our clients include Air France KLM, American Express, Cathay Pacific, Chase, Hackett, Mastercard, RSA, Sephora, UnionPay, Vhi and Visa.
Freshworks Inc., (NASDAQ: FRSH) makes business software people love to use. Purpose-built for IT, customer support, sales and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 56,000 customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For the freshest company news visit www.freshworks.com and follow us on Facebook, LinkedIn and Twitter.
Trinity Investments | December 22, 2021
An investment fund managed by Trinity Fund Advisors LLC, an affiliate of Trinity Real Estate Investments LLC (“Trinity”), announced the acquisition of a 50 percent interest in Omni San Diego Hotel from JMI Realty, who originally developed the hotel in conjunction with Petco Park in 2004. Omni Hotels & Resorts (“Omni”) owns the remaining fifty percent interest in the hotel and will continue to manage it. The acquisition also includes more than 13,000 square feet of fully leased, street-level retail space, located across the street from the hotel.Situated in the heart of the historic Gaslamp Quarter, adjacent to Petco Park and across from the San Diego Convention Center, the 511-key, AAA 4-Diamond, award-winning Omni San Diego Hotel is located in a highly trafficked area and benefits from numerous demand generators. Trinity and Omni plan to take advantage of strategic opportunities, including a multimillion-dollar capital improvement plan involving a comprehensive renovation of guestrooms, a reimagination of the food and beverage offerings, and the enhancement of the hotel’s rooftop pool deck, fitness center and other amenities.
“We are pleased to acquire, what we believe to be, one of the best-located hotels in San Diego, and to partner with Omni to unlock the hotel’s full potential,In partnership with Omni, our teams have identified numerous opportunities to drive higher revenues and position the hotel as the premier destination in the market for business and leisure travel.”
-Sean Hehir, Managing Partner, President and CEO of Trinity
Over the last 10 years, the San Diego lodging market has demonstrated robust growth as a top drive-to, leisure destination, and highly desirable locale for business gatherings. The downtown area is experiencing significant redevelopment, with several large office and life science development projects underway, as well as the anticipated future expansion of the San Diego Convention Center, all of which projected to drive increased demand for well-appointed hotels. In conjunction with their capital improvement plan, and factoring in the area’s redevelopment activity, Trinity and Omni plan to shift current demand segmentation to higher-rated transient and group business.
“This is a mutually important and strategic business alignment between Omni Hotels & Resorts and Trinity,We are especially excited to partner with Trinity, given their current portfolio of premier assets, and their dedication to elevating the hotel’s presence and impact in the San Diego market.”
-Omni Hotels & Resorts’ President Peter Strebel.
The Omni San Diego Hotel represents Trinity’s third acquisition on behalf of Trinity GP Fund I L.P., Trinity’s inaugural U.S. commingled hospitality fund, following its acquisitions of the 352-key EAST Miami and the 305-key W Hollywood, earlier this year.
About Trinity Real Estate Investments LLC
Trinity is a private real estate investment firm with a 26-year history of specializing in value-add opportunities. Based in Honolulu, Hawaii, with an office in Beverly Hills, California, Trinity focuses on unique real estate investments in world-class markets and has invested more than $8 billion in the United States, Mexico, Europe, and Japan by leveraging its deep institutional knowledge and longstanding local relationships. Trinity is based in Honolulu, Hawaii, with an office in Beverly Hills, California. For additional information, please visit Trinity’s website at www.trinityinvestments.com.
About Omni Hotels & Resorts
Omni Hotels & Resorts creates genuine, authentic guest experiences at over 50 distinct luxury hotels and resorts in leading business and leisure destinations across North America. With more than 21 iconic golf courses and multiple short courses, 24 award-winning spas featured in dynamic locales nationwide, every Omni proudly opens its doors to share the true spirit of its destination. Reflected through local color, personalized service, unique wellness options, signature restaurants and creative culinary offerings, Omni leaves a lasting impression with every guest and a heightened level of recognition and rewards delivered through its Select Guest® loyalty program. Omni is committed to reducing hunger and is on a mission through its Say Goodnight to Hunger initiative to provide millions of meals each year for food banks to feed children, families, and seniors in communities in which it operates. Through its partnership with Shared Hope International, Omni is dedicated to the education and training of its associates to help combat human trafficking. Omni Hotels & Resorts is the official hotel of the PGA TOUR® and PGA TOUR Champions. For information or to book accommodations, visit www.omnihotels.com or call 1-800-The-Omni.
select registry | March 03, 2022
For 50 years, Select Registry Distinguished Inns of North America's network of distinguished, independent properties has offered outstanding accommodations and one-of-a-kind experiences to travelers.
Select Registry was established in 1972 by travel writer Norman T. Simpson. He was the recognized authority on country inns of his time and traveled the roads and wrote of the unique inns he visited. He identified places that offered what he referred to as, "good honest lodging, good honest food, and good honest feeling." From there, his book, Country Inns and Back Roads was born. Country Inns and Back Roads started with just 16 pages and eventually evolved into a yearly guidebook, reflecting the growth of inns at the time.Today, Select Registry continues in the spirit of Norman Simpson with more than 250 member properties throughout the United States, a semi-annually published travel and lifestyle magazine, Inn Scene, and a robust website intended to provide travel inspiration and unique experiences.
Select Registry properties represent the gold standard of independently owned inns, bed and breakfasts, and boutique hotels. Our quality assurance program is the most comprehensive in the industry, giving travelers assurance of consistent quality and comfort at each property.
"We are proud to celebrate this milestone anniversary, Our diverse collection of properties share a passion for exceptional hospitality which has carried our organization through the last 50 years. We look forward to continuing to inspire travelers for the next 50 years and beyond."
-Mark Reichle, CEO of Select Registry
Discover the Select Registry difference and learn why we have been trusted by travelers and serving innkeepers for over 50 years. Watch a video commemorating the 50th anniversary of this distinguished collection of inns.
About Select Registry:
For 50 years, Select Registry Distinguished Inns of North America has set the standard for excellence in personal hospitality at independently owned inns and bed and breakfasts. Today, our upscale properties include over 250 boutique properties. They're located everywhere from backcountry roads to big-city neighborhoods, along coastlines, and in heartlands across the United States. Learn more at www.SelectRegistry.com.