Dear Yanni Blog Launched by Lola.com Chock-full of Travel-related Tips

Lola.com | October 15, 2019

Lola.com, the Agile Travel Management™ company that provides a super simple way to manage, book, report, and save on business travel, has launched an entertaining and useful blog series, “Dear Yanni,” written by travel expert, Yanni Poulakos. Today’s travel landscape is always changing, and Dear Yanni offers answers to a number of questions from corporate travelers. “I’ve had the travel bug from a young age, traveling to over 50 countries with stints spent living in Asia, South America, Europe, and the Caribbean, so I have quite a lot of insights into hacking personal and business travel, ” said Yanni. “I’m thrilled to share lots of useful insights to make business travel easier, and actually fun.” Initially, Yanni addresses how to get through all the review noise and feel confident that you’re booking a great hotel, weighing the options of abandoning corporate travel all together or sticking with it amidst trying to control costs, how to get sweet upgrades, speed through security at the airport, travel insurance or not, and more. Yanni served as a travel manager for dozens of colleagues across the U.S. and Europe while leading a fundraising team, and customized exclusive travel experiences for a smattering of politicians and celebrities. As a former road warrior, he once covered every province in Italy in six weeks by car.

Spotlight

At Intrepid, we offer more than just small group trips. Our travellers choose to see the world in a way that builds human connection, supports local communities, respects the environment and draws us all a bit closer together. As the world's leading operator of sustainable, ethical travel experiences, Intrepid puts responsible travel at the core of our entire business. And with more than 1,000 itineraries in over 120 countries, there’s an adventure for everyone.


Other News
AIRLINES AND AIRPORTS

Jaunt Air Mobility Partnering with L&T Technology Services for Advanced Air Mobility Program

jaunt air mobility | March 11, 2022

Jaunt Air Mobility ("Jaunt") announced the company would be working with L&T Technology Services Limited ("LTTS") (BSE: 540115, NSE: LTTS) as an essential engineering partner. Working in concert with Jaunt, Jaunt Canada, and the Canadian government, LTTS will offer end-to-end engineering support in structural design analysis and certification to develop the Jaunt Journey all-electric VTOL (vertical takeoff and landing) aircraft. LTTS is a global leading pure-play engineering services company. LTTS has a track record of developing high-performance engineering solutions for global Aerospace and Defense companies for over a decade and has supported critical defense programs. With offices worldwide, including Toronto, Canada, LTTS anticipates opening R&D offices in Montréal to advance Jaunt in the design, development, and production of the Jaunt Journey. Jaunt Air Mobility is rolling out a new generation of aircraft to meet faster urban and regional travel demand. The Jaunt Journey takes off like a helicopter and transitions to flying like a fixed-wing plane using patented Slowed-Rotor Compound (SRC) Technology. This new air transport makes it possible to travel approximately 70 miles in the air in 25 minutes or less, with trip costs affordable to the public. The Jaunt Journey, single-pilot aircraft, will carry four passengers. The vehicle will offer urban air mobility, cargo delivery, military missions, and medical transport. "At Jaunt, our vision is to usher in a range of new-age aircraft-driven urban commuting that is fast, safe, and convenient. This new clean, sustainable aircraft will reduce carbon emissions worldwide. Strategically, we are continuing to grow our Tier 1 partnerships and recognize LTTS as a best-fit engineering partner, and together we are confident of pushing the mass-scale commercialization". -Martin Peryea, CEO & CTO Jaunt Amit Chadha, Chief Executive Officer & Managing Director, L&T Technology Services, commented, "This partnership marks an important step for team LTTS, given the tremendous opportunities opening up in Advanced Air Mobility (AAM) and drone services which are emerging as alternatives to the increasingly congested on-ground mobility in cities. We believe this program will set the benchmark for future AAM projects, and our team is excited to build on this important engagement with Jaunt, with the eventual aim to make urban commuting safer, greener, efficient, and reliable About Jaunt Jaunt Air Mobility is a transformative aerospace company headquartered in Dallas, Texas, with design and manufacturing located in Montreal, Canada. Jaunt is building the next generation of eVTOL (electric Vertical Takeoff and Landing) and hybrid-electric VTOL aircraft for faster, quieter, and safer travel over urban areas, moving people and packages. Jaunt is the global leader in developing Slowed-Rotor Compound (SRC) technology. The Jaunt Journey is the world's first electric aircraft combining helicopter and fixed-wing aircraft flight capabilities. Jaunt has teamed with Tier 1 aviation partners to develop the Journey and work with global operators to provide this new form of travel. Jaunt offers the most operationally efficient aircraft with a zero-carbon footprint. For more information, visit www.jauntairmobility.com.On October 6, 2021, Jaunt entered into a merger agreement with AIRO Group Holdings, Inc. (AIRO Group) and certain of its affiliates, pursuant to which Jaunt will become a wholly-owned subsidiary of AIRO Group. The AIRO Group will bring together decades of industry-leading technology with its group companies to provide best-in-class products and services uniquely capable of addressing a wide spectrum of aerospace markets. AIRO Group leverages technologies that span data systems, resupply package delivery, military aerospace training, military and commercial manned/unmanned aircraft systems, and avionics technologies.

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TRAVEL TECHNOLOGY

Rêv & Visit Mexico Establish Payments & Loyalty Innovations Partnership Focused On Strengthening Cross Border Travel Engagement

Rêv | January 07, 2022

Rêv Worldwide, Inc. (“Rêv”), a global payments & loyalty product innovations company, and Visit Mexico, Mexico’s official tourism marketing agency, announced a multi-year strategic partnership aimed at fostering cross border tourism by leveraging innovative digital products and services that facilitate engagement, convenience and value for the travel sector.With the introduction of the X World Wallet, a multi-currency debit account accessible by downloading a mobile app, linked to physical and digital Visa cards, and integrated loyalty program, Rêv and Visit Mexico take a first step in offering a suite of products and services with a mission to promote tourism activity for one of the world’s most important travel corridors. The X World Wallet, now available nationwide, puts in the hands of its users a powerful tool that facilitates international transactions, discounts on travel bookings, and a points based loyalty program that helps maximize value for the user. While there are a variety of branded and co-branded credit products targeting the travel market, the availability of a mobile-first debit product that combines payments, foreign currency exchange, loyalty, and bookings is part of a recent wave of innovation that is giving consumers an alternative from credit cards with application requirements, high annual fees, interest rates and restrictive loyalty programs. “We are proud to be working side by side with Visit Mexico to put our technology to work so that travelers can access relevant and hassle free tools to facilitate their journey,” -Bertrand Sosa, President & Chief Marketing Officer, Rêv Worldwide. Given continued pandemic impacts globally across the travel industry, consumers and industry players alike are seeing how digital solutions play an even more important role in helping to reduce friction as well as open the opportunity to enhance key aspects of the travel experience. While the pandemic has decimated the travel industry globally, Mexico is one of the few countries who kept air travel open throughout the challenging times. The World Tourism Organization (WHO) estimates Mexico was the third most-visited country in the world in 2020. “As we continue to establish Mexico as the best destination for travelers from around the world, we are excited to collaborate with Rêv on the development of useful products that help us connect with travelers and help make their travel experience better - beginning with making it easier, cheaper and safer for Americans to transact in our country,” -Carlos Gonzalez Gonzalez, Chief Executive Officer, Visit Mexico. In a recent report citing travel recovery trends, Ryan Felipe, Visa’s Head of North America Cross Border Business noted, “Travelers continue to seek digital-first experiences throughout their journeys – from planning and booking to paying for dining and shopping while on the road. This provides an opportunity for financial service providers and businesses to drive increased engagement with their customers via trigger-based offers and messaging to drive loyalty. The X World Wallet offers users access to person-to-person payment transfers, tap-and-go purchase convenience, virtual and digital pay card functionalities, block/unblock account security features, and an integrated support platform to automatically contribute to climate change initiatives. The no credit check, low fees, no application reloadable X World Wallet™ Visa Debit cards available on the X account are issued by Texas First Bank, pursuant to a license by Visa Inc., and subject to cardholder Terms & Conditions. There are no offline or online purchase transaction fees, or foreign conversion fees when using the X World Wallet Visa card(s). Standard ATM fees and applicable FX rates do apply. For more information on the X World Wallet, visit xworldwallet.com. Rêv and Visit Mexico are also collaborating on making available the X World Wallet in Mexico in early 2022 so Mexicans traveling abroad may also enjoy the benefits US tourists have access to now. About Rêv Rêv is a fintech company, founded by prepaid debit industry pioneers Roy Sosa and Bertrand Sosa, dedicated to delivering innovative payment experiences to consumers worldwide. Its solutions are powered by the company’s proprietary multi-currency and multi-language payments processing platform. With vast experience developing payment industry innovations, Rêv is focused on the general, international banking & travel sectors. Rêv has partnered with companies across the globe to launch products in the Americas, Europe, the Middle East, and Asia-Pacific. Learn more at revworldwide.com. About Visit Mexico Visit Mexico, the official brand under which Mexico’s Tourism Board has promoted domestic and international travel within-and-to Mexico for years, is now a private-government collaboration operating as the official marketing agency in charge of developing tourism campaigns, partnerships, and innovative operating models to further tourism activity for the country around the world. For more information visit visitmexico.com.

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INDUSTRY OUTLOOK

WTTC launches new cyber resilience report for the global Travel & Tourism sector

The World Travel & Tourism Council | April 23, 2022

The World Travel & Tourism Council (WTTC) launched a major new report at its Global Summit in Manila today, to help the sector's stakeholders understand how cyber resilience is shaping the Travel & Tourism sector and plan for a safer and more robust future. The report, 'Codes to resilience,' in joint efforts with Microsoft, draws on comprehensive research and in-depth interviews with cyber security experts in leading Travel & Tourism organizations such as Mastercard, JTB, and Carnival Corporation, among others. The report shows that whilst the COVID-19 pandemic has propelled the world and the sector into a more digital future, with the opportunities provided by digitalization, new challenges have emerged, especially in cybercrime. The inaugural report focuses on three key areas considered critical for the sector: cyber resilience, key issues and six best practices based on the lessons learnt prior to and during the pandemic. The report goes on to show how digitalization has become a strong enabler of business within Travel & Tourism, and given the international nature of the sector, it looks at the role of legislation around individual data protection. According to the report, more than seven out of 10 (72%) SMEs in the UK, the U.S., and Europe, have fallen victim to at least one cyberattack, and with SMEs representing 80% of all Travel & Tourism businesses, mitigating cyber risk must remain a priority for the sector. "Technology and digitalization play a key role in making the whole travel experience more seamless, from booking a holiday, to checking in for a flight or embarking on a cruise. -Julia Simpson, WTTC President & CEO But the impact of cyberattacks carries enormous financial, reputational and regulatory risk. This critical report reveals four key issues to address in order to improve cyber protection and enhance resilience: securing identity data, securing business operations, understanding the impact of COVID-19 and managing global legislation. According to the report, certain actions can help businesses better prepare to repel an attack, while laying the foundation to support long-term cyber resilience. Educating and training all staff, expanding risk security beyond the physical workplace, employing a zero-trust approach to cyber security, and transparency, among others, have been recommended by industry experts as good practices. Cyber resilience is a crucial element to the future of Travel & Tourism, as cyber systems continue to facilitate and enhance activities between the sector's stakeholders. During a panel session at the tourism body's Global Summit event being held in Manila today, industry leaders heard that cybercrime has cost the global economy $1 trillion and could reach a staggering $90 trillion by 2030. According to the WTTC Economic Impact Report, in 2019, before the pandemic stopped travel in its tracks, the Travel & Tourism sector generated more than $9.6 trillion to the global economy. However, in 2020, the pandemic brought the sector to an almost complete standstill, causing a massive 50% drop, representing a severe loss of nearly $4.5 trillion. Digitization has played and will continue to play a pivotal role in Travel & Tourism's growth and recovery from COVID-19. It is therefore essential for the sector to integrate cyber security and cyber resilience to continue its recovery from the pandemic while supporting its growth in the future.

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TRAVEL TECHNOLOGY

Collinson Group Uses Freshworks to Modernize its Customer Experience and Adapt to New Travel Requirements

collinson group | March 29, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, announced that its customer Collinson Group, a UK travel experiences and insurance company, is using Freshdesk™ to react to fast-changing business and travel requirements caused by the COVID-19 pandemic, servicing a 50% surge in new enquiries. Following the introduction of new travel requirements, Collinson Group pivoted its medical assistance division to offer COVID-19 testing at partner airports and clinics in the UK, USA and APAC regions, setting up facilities in just three weeks. Using Freshdesk, Collinson introduced chatbot-first support and automation into its customer communications to help manage the 50% surge in traffic and queries. The company set up over 120 automated workflows including email triage, automated ticket type routing, and chat bot self-service. Help articles were created to enable the global operation to manage backlogs effectively, run as efficiently as possible, and share work across customer service locations and teams. The Freshdesk ticketing dashboard also helped Collinson to better track customer interactions across disparate communications channels. Using Freshdesk, customer service agents can now view metrics on contact resolution, total time to service, and subject matter of enquiries, and track and respond proactively if a particular subject keeps arising in communications. As a result, Collinson now handles an average of 1,200 testing-related customer enquiries per day, rising to a daily peak of around 10,000 new tickets per day in 2021, 24/7 across multiple global testing locations and service customer teams in English and Indonesian languages. Speaking about the quick deployment, Sacha Puffett, Group Customer Service Director at Collinson Group said, "The Freshdesk implementation has helped to consolidate our customer communications, while ensuring that omnichannel sits at the heart of our strategy. For the first time, we have a unified view of customer interactions in nearly real time, meaning we can see trends emerging and work to mitigate issues quickly. It’s a win-win situation that’s more efficient for both the customer and us.” “Our work with Collinson Group, supported by AWS, enabled its rapid transition during a tumultuous year for the travel industry, The flexibility Freshdesk provided significantly reduced the time taken for major operational pivots, from weeks to days. Freshworks’ omnichannel engagement solution helps agents quickly resolve customer enquiries at a stressful time for travellers, providing visibility to leading companies in the travel industry across channels such as chat, email, and voice through a single unified interface.” -John Crossan, Vice President & General Manager of Europe at Freshworks Ms. Puffett added, "The project manager and technical subject matter expert from Freshworks’ onboarding team were very supportive of our changing needs. Thanks to their guidance, we were able to launch the first iteration of Freshdesk within just three weeks, which was just sensational." In 2019, Freshworks also helped Collinson pivot its business practices to ensure customer service levels were maintained. Through the work with Freshworks and Amazon Web Services (AWS), Collinson Group equipped customer service agents to work from home and migrated 120 phone lines to Amazon Connect, an easy-to-use, highly scalable, and cost-effective omnichannel cloud contact center solution. The migration was completed within a couple of weeks, and it included training time for call centre agents, which can often take months. About Collinson Group Collinson is a global leader in customer benefits and loyalty. We deliver exceptional travel, assistance and insurance products that differentiate value propositions, and loyalty solutions that win deeper, more valuable customer relationships.Our customer benefits products include the original and market-leading airport experiences programme, Priority Pass, as well as travel insurance, identity assistance, flight delay, international health and travel risk management solutions. Our loyalty expertise uniquely combines strategy, award-winning technology and programme management to create greater engagement and experiences for our clients’ customers.For over 30 years, we’ve been chosen by the world’s leading payment networks, 1,400+ banks, 90+ airlines and 20+ hotel groups to craft customer experiences that win competitive edge. This enables them to acquire, engage and retain the most profitable, but most demanding customers. Our clients include Air France KLM, American Express, Cathay Pacific, Chase, Hackett, Mastercard, RSA, Sephora, UnionPay, Vhi and Visa. About Freshworks Freshworks Inc., (NASDAQ: FRSH) makes business software people love to use. Purpose-built for IT, customer support, sales and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 56,000 customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For the freshest company news visit www.freshworks.com and follow us on Facebook, LinkedIn and Twitter.

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Spotlight

At Intrepid, we offer more than just small group trips. Our travellers choose to see the world in a way that builds human connection, supports local communities, respects the environment and draws us all a bit closer together. As the world's leading operator of sustainable, ethical travel experiences, Intrepid puts responsible travel at the core of our entire business. And with more than 1,000 itineraries in over 120 countries, there’s an adventure for everyone.

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