Manifest | January 15, 2022
Manifest, the exclusive, lifestyle and travel club that provides custom-crafted getaways to unique destinations within the U.S. and abroad with the option of pairing trips with private plane service, announced that the company will be expanding nationally, welcoming members from every corner of the country. With the expansion, Manifest will now be offering its entire collection of curated trips to members in all states – and will be expanding these trips to include international destinations such as the Caribbean and Mexico, with Central America and further abroad to be added in the future.
"Travel is beginning to return and people are ready to embark upon unique journeys and begin exploring the world again,As we head into 2022, we see incredible potential for growth and are ready to bring both Manifest membership and our curated trips to every corner of the country.”
-Jeff Potter, CEO of Manifest.
Manifest is also adding more flexibility to membership, with the option of booking pre-curated trips directly through the website, or if members have specific needs, working with a travel specialist to customize their trip. In addition, while flying private remains a Manifest differentiator, allowing members to avoid the stress of long lines and the hassle of checking bags as well as offering less exposure to crowds and a better experience for travelers, Manifest will be adding a commercial air option for first-class and business class service in the coming months as well.
We want to make both booking and experiencing travel as easy as possible for Manifest members and in some cases, private air travel is not the best option, so we plan to offer alternatives to ensure the ultimate flexibility when booking with us,said Potter.
The Manifest experience is seamless for members – from private car transportation to/from the airport both at home and in-destination to the ease of private air travel; from high-touch service on the ground to pre-planned activities that reflect the soul of the destination, in addition to plenty of free time to explore members’ own interests. Examples of recently added trips include:
Explore Historic New England in Newport, Rhode Island – 5 days/4 nights with accommodations at The Cliffside Inn with activities including a private helicopter tour and a two-hour cruise aboard an America’s Cup yacht.
Bourbon-friendly Weekend in Louisville, Kentucky – 3 days/2 nights with accommodations at The Brown Hotel with activities including themed progressive dinner with cocktail pairings and a full-day bourbon distillery tour.
Find Your Way to Paradise on the Beautiful Caribbean Island of Anguilla – 8 days/7 nights with accommodations at Belmond’s Cap Juluca Resort with plenty of beach time as well as a day on the water exploring Prickly Pear Cays.
Manifest designs, curates and manages logistical components of planned activities for each experience, which range from three to seven days in length and range in price depending on the activity, location, and length of stay. A full list of Manifest experiences is available here.
In celebration of national expansion and for a limited time, Manifest is allowing anyone to join its community of travelers without paying annual dues. In addition, members can save 10% on their first trip with Manifest when they book by March 31, 2022, for travel by December 31, 2022. More information on Manifest membership is available here.
Based in Denver, Colorado, and founded by Jeff Potter, the former CEO of Frontier Airlines, Exclusive Resorts and Surf Air, Manifest is an exclusive, lifestyle and travel club that provides custom-crafted getaways to unique destinations in the U.S. and abroad with the option of pairing trips with private plane service. For more information, visit www.manifestescapes.com.
Curator Hotel & Resort Collection | February 01, 2022
Curator Hotel & Resort Collection ("Curator") is kicking off the New Year by welcoming six new members to its growing portfolio of independent hotels and resorts. Spanning California, Vermont, Colorado, and Hawaii, these destinations offer unique experiences with nature as a backdrop, allowing guests to align mind, body, and spirit.
"We are thrilled to jumpstart the New Year by welcoming these members to our growing portfolio of more than 85 hotels and resorts, The addition of these hotels, along with our first dining experience member, the Napa Valley Wine Train, is a testament to our offerings. We are proud to have these members in our collection as they all provide travelers with experiences that are shaping the new age of travel."
-said Jennifer Barnwell, President of Curator Hotel & Resort Collection
Curator is following up an immensely successful year by representing more than hotels and resorts. With the addition of the Napa Valley Wine Train, the collection creates a space for all independents in the hospitality industry who have distinct and unique offerings that travelers crave.
"As a founding member of Curator with eighteen properties in the collection, we have experienced firsthand the incredible value and many benefits that it provides for independents,We are thrilled to be adding The Napa Valley Wine Train to Curator so it can also benefit from best-in-class technology and services, as well as the ability to tap into Curator's vendor expertise and negotiating power."
-Jake Donoghue, CEO of Noble House Hotels & Resorts.
The newest members of Curator Hotel & Resort Collection include:
Estancia La Jolla Hotel & Spa (La Jolla, California) - Solo travelers, couples, and friends seeking an escape to reconnect will enjoy Estancia La Jolla Hotel & Spa. This hacienda-style resort is located between San Diego's seaside villages of La Jolla and Del Mar. It features 10 acres of beautiful green gardens, quiet courtyards, warm fireplaces, and world-class amenities. Guests can also experience the flavors of the West Coast at the hotel's dining venues, from breakfast delights at Greenfinch Restaurant & Bar to coastal-inspired dishes at Mustangs & Burros. Estancia La Jolla Hotel & Spa is managed by Noble House Hotels & Resorts.
Gateway Canyons Resort (Gateway, Colorado) - Colorado's Gateway Canyons Resort is where luxury and adventure travel meet. Gateway Canyons offers breathtaking views of the high-desert landscape and is located right in the heart of red rock country, where endless outdoor adventures like off-road touring, horseback riding and mountain biking await travelers. The Resort is managed by Noble House Hotels & Resorts.
Napa Valley Wine Train (Napa, California) - Travelers are invited to sip, savor, and enjoy an elegant, 36-mile roundtrip train ride through California's Wine Country. This vintage wine train has been operating since 1864 and features everything from gourmet meals to tours with sweeping views of Napa Valley; there are even hidden gems not located on traditional maps. Managed by Noble House Hotels & Resorts, Napa Valley Wine Train also offers hotel and train packages for travelers wanting to extend their stay.
Maui Beach Hotel (Kahului, Hawaii) - Experience the beauty of Maui on the shores of Kahului Bay at Maui Beach Hotel. Located just five minutes away from the Kahului Airport, the hotel is at the heart of Maui. It gives travelers access to top attractions, including Iao Valley, Wailuku and the infamous Road to Hana. Travelers who choose Maui Beach Hotel are in for an unmatched and rejuvenating cultural experience. Springboard Hospitality Group manages Maui Beach Hotel.
Villa Florence (San Francisco, California) - Welcoming travelers since 1908, Villa Florence is urban elegance nestled in the heart of the sights and sounds of San Francisco. Attractions like Union Square, The Embarcadero, Chinatown, and Museum of Modern Art are within walking distance of the hotel - perfect for travelers looking to explore a new destination. Spire Hospitality manages Villa Florence.
Topnotch Resort (Stowe, Vermont) - Travelers seeking an 'off the grid' escape will enjoy Topnotch Resort's exclusive location nestled in New England's Green Mountains. This luxurious resort and spa offers suites, resort homes, a Topnotch Tennis Academy, custom spa treatments and a casual dining experience that encourages guests to create memories together. Nature lovers will also enjoy the great outdoors with activities like fishing for trout in the Lamoille River or riding a horse-drawn sleigh through Vermont's countryside. Spire Hospitality manages the Resort.
For more information on Curator Hotel & Resort Collection, visit www.CuratorHotelsandResorts.com.
About Curator Hotel & Resort Collection
Curator Hotel & Resort Collection is a distinct collection of hand-selected small brands and independent lifestyle hotels and resorts, founded by Pebblebrook Hotel Trust and a group of industry-leading hotel operators. Curator provides lifestyle hotels the platform to come together and tap into cost saving agreements, new products, services and technologies, and benchmarking reports while allowing their members the freedom to retain what makes their hotels unique. In addition to Pebblebrook, the founding members of Curator include Davidson Hospitality Group, Noble House Hotels & Resorts, Provenance, Sage Hospitality Group, Springboard Hospitality, and Viceroy Hotels & Resorts. For more information, visit www.curatorhotelsandresorts.com and follow us at @CuratorHotelCollection.
About Noble House Hotels & Resorts, Ltd.
Built upon a philosophy that emphasizes location, distinction, and soul, Noble House Hotels & Resorts dedicates itself to creating and managing exceptional properties that celebrate their local communities and the adventures to be had within them. Headquartered in Seattle, Washington and continually growing, the Noble House portfolio features a luxury and upper upscale portfolio of 24 distinct and visually captivating hotel properties; over 66 restaurants, bars, and lounges; the Napa Valley Wine Train; and a collection of spas, marinas, and private residences throughout the U.S., Canada and Mexico. A range of beachfront resorts spanning California and Florida; luxury retreats in Jackson Hole, WY, British Columbia, and Colorado; and award-winning urban hotels in Seattle and San Francisco comprise the diverse collection. Centered within destinations worthy of every bucket list and layered with unique amenities that inspire adventure, the curated collection of one-of-a-kind hotels, resorts, and adventures are known for creating unforgettable travel experiences. For more information, visit www.noblehousehotels.com or call Noble House Hotels & Resorts at 877.NOBLE.TRIP.
About Pebblebrook Hotel Trust
Pebblebrook Hotel Trust (NYSE: PEB) is a publicly traded real estate investment trust ("REIT") and the largest owner of urban and resort lifestyle hotels and resorts in the United States. The Company owns 53 hotels and resorts, totaling approximately 13,200 guest rooms across 15 urban and resort markets. For more information, visit www.pebblebrookhotels.com and follow us at @PebblebrookPEB.
About Spire Hospitality
Spire Hospitality is a nationally recognized third-party hotel management company specializing in creating value for our hotel investors while delivering exceptional guest experiences and providing an outstanding place to work. The Irving, TX-based company's diverse portfolio of properties includes unique independent hotels and highly respected brands, including Marriott, Hilton and IHG. Spire is part of the AWH Partners family, which also includes AWH Development, a full-service real estate development company headquartered in New York. With more than 35 years of hotel operating experience, Spire is committed to preserving, protecting, and enhancing hotel real estate value.For more information, visit www.spirehotels.com.
About Springboard Hospitality
For more than 30 years, Springboard Hospitality, previously known as OLS Hotels & Resorts, has transformed people, properties, and communities as a leader in the hospitality industry managing and developing innovative boutique and branded properties throughout the U.S. With dual offices in Honolulu and Los Angeles, Springboard operates more than 38 properties across 10 states. Led by technology entrepreneur Ben Rafter, Springboard specializes in using analytics and technology with its Hospitality Intelligence (H.I.) to ensure properties are optimizing return on investment. The company offers a full spectrum of hotel services with expertise in creative management, marketing, sales, revenue management, food and beverage and more. The Springboard Hospitality team is committed to going above and beyond with high-touch, personalized service in every aspect of its operations, from its interactions with guests to its relationships with owners. For more information, visit www.springboardhospitality.com.
Oracle | June 02, 2022
A new study by Oracle Hospitality and Skift shows that 95% of people plan to travel in the next six months – with 29% taking an epic 'revenge travel' trip – however, many want to eliminate the 'touch' from the high touch industry they once knew. Nearly three-quarters (73%) of travelers want to use their mobile device to manage their hotel experience, including checking in and out, paying, ordering food, and more. This is good news for hoteliers looking to tech to manage through the staffing shortage without hurting guest engagement and service.
Over the next few years, travelers are also looking to personalize their journey even more by picking their exact room and floor and paying for only the amenities they want – and even wanting to pre-screen properties in the metaverse (68%). Moreover, 74% are interested in hotels using AI to better tailor services and offers, such as room pricing or food suggestions and discounts. Nearly 40% of hotel executives see this 'unbundled' model as the future of hotel revenue management.
"The pandemic has established technology's role in the guest and associate journey, and the industry is never going back, Whether a hotel organization has two properties or 2,000, guests are looking for the highly digital, self-service experience they have come to expect in other parts of their lives, from banking to ordering food. For hoteliers to meet these demands, especially with constrained property staffing, they need systems that will enable them to quickly adapt, 'plug in' new services, and better and more efficiently serve a diverse group of travelers."
-Alex Alt, senior vice president and general manager, Oracle Hospitality.
The "Hospitality in 2025: Automated, Intelligent… and More Personal" study surveyed 5,266 consumers and 633 hotel executives across the world in the spring of 2022 to better understand how guest expectations have changed and how hotels are adapting. Consumers and executives were surveyed in the United States, United Kingdom, Germany, France, Australia, Japan, Singapore, Brazil, and Mexico. Check-out the report at: https://bit.ly/3MPgGXa.
Travelers want people to 'get away' while on their getaway
Two years of restrictions created a pent-up desire to travel, with 29% of people planning a larger, pricier "revenge travel" trip. But the pandemic has also left jetsetters feeling antisocial with many desiring contactless and self-service technology:
92% of travelers don't miss being around other people while staying on a hotel property.
73% agree that they're more likely to stay at a hotel that offers self-service technology to minimize contact with the staff and other guests.
38% want a fully self-service model, with staff only available upon request.
39% want to order room service from their phone or a chatbot.
49% are also looking for contactless payments (only 5% want to pay in crypto).
Staff remains slim, tech is helping
The labor shortage remains a top issue in the hotel industry, but hoteliers are working hard to onboard new tech to ease the strain on guests and staff:
65% of hoteliers said incorporating new technologies for staff best describes their strategy to weather labor shortages and attract new talent.
96% are investing in contactless technology, with 62% noting "a fully contactless experience" is likely to be the most widely adopted tech in the industry in the next three years.
54% added that their highest priority is to adopt tech that improves or eliminates the need for the front desk experience between now and 2025.
Travelers are mixed on how patient they are willing to be in this transition:
39% said they want a fully contactless experience for all basic hotel transactions (check-in/out, food & beverage, room keys, etc.).
34% said a staff shortage, and resulting slow service, would be their #1 deterrent to rebooking a hotel. However, just 23% noted that a lack of daily room cleaning is an issue, showing consumers have accepted (and 17% welcomed!) that this pre-pandemic mainstay is never coming back.
People looking for the comfort of home, even when away from home
Whether ordering room service or signing onto Netflix, travelers want the ease and convenience of home while traveling:
45% said on-demand entertainment access that seamlessly connects to their personal streaming or gaming accounts is their #1 must-have during their stay. Likewise, 45% of hotel executives said this in-room entertainment set-up is what they're most likely to implement by 2025.
77% of travelers are interested in using automated messaging or chatbots for customer service requests at hotels.
43% want voice-activated controls for all amenities in their rooms (lights, curtains, door locks, etc.).
25% want room controls that auto-adjust temperature, lighting, and even digital art based on pre-shared preferences.
A la carte-based hotel pricing
Consumers are interested in a hotel model that lets them pay for just what they use. Hoteliers, in tandem, are looking at new service models that upsell everything from amenities to adventures:
81% of hoteliers expect a big service model shift between now and 2025.
49% strongly agreed that "special amenities and upgrades" are critical to their revenue strategy.
36% predict that the future of hotel revenue management will be underpinned by unbundling room rates, like a "basic economy" vs. "economy plus" model on airlines.
87% said they would be likely to book a hotel that allowed them to pay only for amenities that they use.
54% are willing to pay more to choose their view; 38% to choose their room; 37% to check in early/check out late; 33% to use the spa, wellness, or fitness services; 32% to choose their room floor; and more.
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.
Stayntouch | May 13, 2022
Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, has partnered with The Indigo Road Hospitality Group, a full-service hospitality management company, to power two boutique properties, Historic Park Inn Hotel in Mason City, Iowa, and The Skyline Lodge in Highlands, N.C., with a flexible mobile PMS.The Indigo Road Hospitality Group is an award-winning hotel and restaurant management group focusing on boutique properties that deliver authentic experiences for discriminating lifestyle travelers. Indigo Road chose Stayntouch's flexible and easy-to-use PMS to facilitate seamless integrations across their tech stack, providing a warm and organic hospitality experience for guests. They also benefit from a platform that empowers guests with a choice at check-in: from fully mobile and contactless, to a high-touch experience with an agent untethered from the front desk.
"If we do our jobs well, all of our guests should leave the property feeling genuinely welcomed, appreciated, and understood. But for that to happen, our technology has to work seamlessly in the background to support our staff and promote these positive interactions. Here, Stayntouch really excels. The user interface is super clean and very easy-to-use, and allows our staff to keep their focus on their guests rather than buried in a screen. Additionally, one of the unknowns when starting a new relationship with a tech vendor is support. With Stayntouch, the people supporting the product, from implementation onward, are absolutely fantastic, and have taken our specific business goals as their own."
-Scott Neslage, Director of Lodging Operations at The Indigo Road Hospitality Group
Michael Helfin, Chief Revenue Officer of Stayntouch, replied, "It's been exciting to embark on a partnership with a hospitality company whose philosophy on service aligns so closely with our own. Our role is to be more than just a tech vendor, but to be a strategic partner: We're excited to provide The Indigo Road with flexible technology and seamless integrations to help their properties deliver a memorable guest experience and reinforce the commitment to service that has helped them establish an award-winning business.
About The Indigo Road Hospitality Group
Founded in 2009 by Steve Palmer, The Indigo Road Hospitality Group owns, operates, and manages restaurants and boutique hotels throughout the country. Based in the Southeast, The Indigo Road is founded upon the core principle of serving with love and creating memorable experiences for all. In 2019, The Indigo Road marked its tenth anniversary by being named a Forbes Small Giant and appearing on the Inc. 5000 Fastest Growing Companies list, and in 2020 announced that hotelier Larry Spelts joined The Indigo Road as a partner and president of its new venture into lodging with a focus on food & beverage driven boutique hotels. The Indigo Road's dedication to excellence in food & beverage has been recognized by Palmer being named a semi-finalist by the James Beard Foundation's award for Outstanding Restaurateur-US in 2018, 2019 and 2020. For more information on the portfolio, team, core values and services, visit theindigoroad.com.
Stayntouch provides a cloud-native, guest-centric, and fully mobile hotel property management system (PMS) and over 1100+ integrations, enabling hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests. Backed by a team of professionals with deep roots in the hospitality industry, Stayntouch is a trusted partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group, and Modus Hotels. Stayntouch is also a preferred PMS partner to some of the leading independent hotel collections around the world including; Design Hotels, an Independent Marriott Brand, and Curator Hotel & Resort Collection. Visit Stayntouch at www.stayntouch.com.