Endacott invests in B2B concierge service Travlet

Travolution | November 20, 2019

Former Teletext Holidays and Airtours boss Steve Endacott has made an investment in B2B concierge service Travlet. Investment from Endacott and Veridian Ventures will be used to rapidly roll out the company’s services across London’s major hotel groups and multi-national expansion in 2020. It works by giving hotel guests a personalised online concierge service, offering shopping, theatre, attractions, restaurants and other planning tools up to 21 days ahead of arrival. Travlet chief executive James Harrabin said: “We all know that many guests use their smart phones and Google to plan their visits and explore things to do when they arrive in a city.

Spotlight

Heading out on our first flight abroad and not sure what happens when you get off the plane? This video talks about what documentation you may need when you go through customs and border control in some countries. Whether it is just a passport or a visa or proof of accommodation there are a  few things that you might want to know before you head to the airport. From when you pick up your luggage on an international flight to when do they check my passport.


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TRAVEL TECHNOLOGY

Cirium Partners With 3Victors to Offer the Most Dynamic Travel Demand Forecasting

Cirium | May 19, 2022

Cirium, the aviation analytics company, and travel data analytics firm, 3Victors today announced a reseller partnership to enable Cirium to bring together flight schedules and passenger traffic data with online search data to interpret, understand and forecast passenger demand for airports and DMOs“Cirium and 3Victors share the mission to revolutionize the way the travel industry forecasts future demand. “Airlines and airports worldwide have long used the Diio by Cirium suite of products for network and traffic analysis. We have invested in the products and have enhanced the quality of our schedules, traffic, and fares data to ensure we maintain our leading position in the market.” -Kim Gesch, VP Airline Planning at Cirium Chris Zando, CEO at 3Victors said: Both 3Victors and Cirium are focused on high quality data science to bring real-time insights to commercial decision-making for the industry. The combination of both our capabilities provides the most dynamic forecasting in the market and at a time when it is most needed. Travel demand models have traditionally been built by comparing current bookings for flights against historical trends. Ticket prices were raised and lowered based on indicators from these models to ensure a flight was booked at optimum fare levels. Post-pandemic, changes to traveler booking behavior means past booking patterns may no longer be reliable as a guide to future demand. Cirium and 3Victors will join forces to offer the most complete solution for analyzing future traffic, monitoring trends across time and detecting emerging opportunities. The offering will include the Diio by Cirium flight schedules, traffic and fares data alongside 3Victors DemandView search data, providing the most accurate forecast as possible. This is particularly important for airports seeking better insights to retain and gain air service or DMOs wanting to optimize their marketing campaigns and traveler conversion rates. 3Victors’ search data is captured from more than half a million global touchpoints, including when a prospective traveler visits traditional or online travel agency, meta search, or travel search engine: or searches for flights. The most advanced data science is applied to interpret the traveler behavior, which provides a clear demand signal for flight bookings. An example using 3Victors data shows that on a recent date there were large spikes in domestic demand originating in the UK and US, along with output showing year-over-year variation. If historical trends alone were used to forecast travel demand, the spikes in travel being seen in 2022 to date would not have been forecast. Said Cirium’s Gesch: “Pairing Cirium’s capabilities with 3Victors’ contemporary travel demand insights means we can offer clients worldwide the most advanced solution to determine accurate traveler intent, monitor passenger trends, and identify correlations between what travelers are searching and actually booking.” About Cirium Cirium brings together powerful data and analytics to keep the world moving. Delivering insight, built from decades of experience in the sector, enabling travel companies, aircraft manufacturers, airports, airlines and financial institutions, among others, to make logical and informed decisions which shape the future of travel, growing revenues and enhancing customer experiences. Cirium is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. The shares of RELX PLC are traded on the London, Amsterdam and New York Stock Exchanges using the following ticker symbols: London: REL; Amsterdam: REN; New York: RELX. For further information please follow Cirium updates on LinkedIn or Twitter or visit www.cirium.com About 3Victors 3Victors has built the industry’s first travel data analytics as a service platform in the Cloud. 3V’s proprietary 360° view of the travel landscape is the nexus between data volume, variety and velocity. 3V delivers market-leading data coverage and real-time analytics and insights, empowering companies with actionable intelligence.

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TRAVEL TECHNOLOGY

Internova Travel Group Enhances BookHuman.Travel Site to Foster Human Connection

Internova Travel Group | April 07, 2022

Internova Travel Group, one of the industry's largest travel services companies, is rolling out an enhanced version of its website BookHuman.Travel that harnesses the power of storytelling to reinforce the value of using a human travel advisor. Through individual profiles, you can get to know some of the more than 62,000 Internova travel advisors in over 6,000 company-owned and affiliated locations worldwide and learn what makes them experts in all types of leisure and corporate travel.You'll find out why they're passionate travelers, and how they use their background, expertise and experience to take care of every last detail for their clients. They share what it takes to create those "wow" moments that make a trip memorable, as well as the times when they saved the day for their clients. If you're searching for inspiration, you can read about some of their amazing travels around the world, accompanied by stunning photos. "It amazes me how little consumers know about the benefits of using a travel advisor, Arguably, the least important thing a travel advisor does is book your travel. What surrounds the actual booking – the planning, anticipating, troubleshooting, negotiating, resolving, and communicating – is where you will find the real value of an advisor. That's what we want to feature on BookHuman.Travel, which has evolved to become an advocacy site for our travel advisors. Here, they can share their firsthand experiences as well as tell stories of how they've helped clients before, during and after their trips." -Brent Rivard, Chief Marketing Officer at Internova Travel Group BookHuman.Travel demonstrates the many benefits of a human connection that you simply can't get from booking a trip online. For example, a family taking a trip to Japan put a visit with one of the country's few remaining samurai swordsmiths at the top of their wish list. When an emergency forced the swordsmith to cancel, "after a few anxious days and sleepless nights due to the time difference, my team and I were able to rearrange everything. A client wanted to throw a surprise dinner party at a restaurant in Paris for his wife's 65th birthday. His travel advisor suggested that he bring everyone on the Bustronome, a double-decker bus where diners enjoy a gourmet meal as they drive by the city's landmarks, discovering the beauty of Paris at night. A travel advisor who has taken trips with her husband and toddler knows what goes into a successful family vacation, from ensuring that the hotel room is ready when her clients arrive to planning sightseeing around naps and mealtimes. "I can open the door to experiences you might never have thought possible." The daughter of a client booked her own hotel in Germany and it turned out to be a nightmare. After a call from her frantic mother, the travel advisor booked the daughter into a great hotel that she was familiar with, and sent a car at midnight to pick her up. "Her daughter will never travel without me again and tells all her friends the same. BookHuman.Travel makes it easy to connect with a travel advisor. You can search for a specialist by destination or choose from a wide variety of interests, ranging from adventure travel to arts and culture, cruises, family vacations, honeymoons, LGBT travel, wellness trips and more. A green dot on an advisor's profile means that they're online. You can connect with them through a live chat, over the phone or by email. If the travel advisor is offline, you can leave a message or schedule a time to talk to them. Browse through BookHuman.Travel to meet our travel advisors," continued Rivard. "You'll love their enthusiasm for discovering new places and be impressed by the countless ways in which they deliver unmatched, customized experiences for their leisure and corporate clients at every budget level. They are knowledgeable, well-traveled professionals who take the time to develop a personal relationship with their clients, and that makes all the difference. To learn more, please visit BookHuman.Travel. About Internova Travel Group Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 62,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.

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DESTINATION AND TOURISM

Denver ranks among most popular holiday travel destinations

Business Journal | December 15, 2021

Denver is one of the top 10 most popular destinations by flight this holiday season, according to a new online travel agency survey. Among those planning to fly between Dec. 17 and Jan. 1, Denver is one of the most popular destinations — and one of the most affordable for booking hotels — according to a survey by RetailMeNot and Priceline. Denver ranks among other popular cities such as New York City, Orlando, Florida, and Las Vegas for flight destinations. However, the survey found that most travelers are taking to the road for holiday travel, at 75% compared to 41% who said they're traveling by plane. The survey also found that hotels in Denver are among the most affordable, at an $151 average nightly rate. That put Denver among relatively affordable hotels in Las Vegas, Pigeon Forge, Tennesee, Washington, D.C., and Kissimmee, Florida, Hotels in the Denver metro area are still struggling to recover decreased visitors from the pandemic. Statewide hotel occupancy climbed from 15.7% in April 2020 to 77.2% occupancy in July, according to the Colorado Hotel and Lodging Association. However, since then, occupancy has dropped again, particularly among downtown hotels. Meanwhile, Colorado is getting used to high air traveler volume, with Denver International Airport becoming the third-busiest airport in the world this year. DIA predicted about 2 million travelers to pass through the airport over the Thanksgiving holiday. AAA predicts more than 109 million people — an almost 34% increase from 2020 — will travel over the end-of-year holidays (between Dec. 23 and Jan. 2) in 2021. That includes people driving and flying, among other transportation. According to an AAA spokesperson, that number includes 851,900 predicted travelers from the Mountain region — including Colorado, Arizona, Idaho, Montana, New Mexico, Nevada, Utah and Wyoming — this holiday season.

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HOSPITALITY TRENDS

Kasada Acquires Iconic Cape Grace Hotel in Cape Town, South Africa

kasada | March 26, 2022

Funds advised by Kasada Capital Management (“Kasada”) announced the acquisition of the 120-key Cape Grace hotel in Cape Town, South Africa. This acquisition marks Kasada's entry into the South African hospitality market and the continued fulfilment of the platform’s strategy to expand its presence in key cities across Sub-Saharan Africa. Kasada will now deploy its expertise in Cape Town with an asset voted one of the “Top Luxury Hotels” in the continent. Originally opened in 1996, the Cape Grace is located in Cape Town’s Victoria & Albert Waterfront district and is one of Africa’s most iconic hotels. This acquisition will mark a new chapter in the property’s history. With high ambitions for this Cape Town landmark, Kasada will renovate the hotel with the view of obtaining the EDGE green-building certification while keeping its legacy, unrivalled quality, and exceptional service which have been the essence of this exceptional property. "This acquisition marks our entry into the South African hospitality market, the largest in Africa. The Cape Grace is a great addition to our existing hotel portfolio and we look forward to bringing our knowledge and expertise to this iconic asset. Our value creation strategy will be driven by our sustainability values and highest ESG standards for the benefit of our guests, employees and local communities." -Olivier Granet, Kasada's Managing Partner and CEO David Damiba, Kasada’s Managing Partner and CIO added: We are delighted to have completed this important acquisition in Cape Town. It demonstrates our continued ability to structure and execute transactions across hotel segments and geographies. With the acquisition of the Cape Grace and our subsequent capex commitment, we continue to believe in the resilience of the African hospitality market and confirm our positioning as a leading investor and solution provider in the hospitality sector on the continent. About Kasada Kasada Capital Management is part of the Kasada group, an independent investment platform dedicated to hospitality in Sub-Saharan Africa. The firm was launched in 2018 with the backing of Qatar Investment Authority, the sovereign wealth fund of the State of Qatar, and Accor, a world leading hospitality group. The Kasada group’s strategy spans all segments from economy to luxury and targets both greenfield and brownfield projects. The Kasada group’s hotels are operated under the banner of Accor’s wide range of internationally renowned brands. By investing in a region which offers robust growth opportunities, the Kasada group aims to deliver both attractive risk-adjusted returns to investors, and a long-term positive impact on local economies. In April 2019, the Kasada group held a close on its maiden fund, Kasada Hospitality Fund L.P., with equity commitments of over USD 500 million. For more information, visit www.kasada.com and follow us on LinkedIn.

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Spotlight

Heading out on our first flight abroad and not sure what happens when you get off the plane? This video talks about what documentation you may need when you go through customs and border control in some countries. Whether it is just a passport or a visa or proof of accommodation there are a  few things that you might want to know before you head to the airport. From when you pick up your luggage on an international flight to when do they check my passport.

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