Exotic Bahia Driving US Tourism Growth for Brazil

TravelPulse | July 01, 2019

Brazils strategy to sharply increase its U.S. visitor arrivals is tied to expanding travelers focus beyond Rio de Janeiro and other familiar districts to lesser-visited, yet equally exotic areas of South Americas largest country.Bahia is pre-eminent among the countrys increasingly popular alternative tourist regions. The northeast Brazilian state recorded significant visitor growth this year, fueled in part by North Americans.

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This Catalyst capitalises on 5G technology enablers (MEC, network and service slicing) to creatively enhance visitor experiences at heritage sites. We will produce content and create innovative delivery solutions through AR/VR mixed applications, thus creating new opportunities for heritage sites in becoming content creators for the future broadcasting world.


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INDUSTRY OUTLOOK

WTTC launches new cyber resilience report for the global Travel & Tourism sector

The World Travel & Tourism Council | April 23, 2022

The World Travel & Tourism Council (WTTC) launched a major new report at its Global Summit in Manila today, to help the sector's stakeholders understand how cyber resilience is shaping the Travel & Tourism sector and plan for a safer and more robust future. The report, 'Codes to resilience,' in joint efforts with Microsoft, draws on comprehensive research and in-depth interviews with cyber security experts in leading Travel & Tourism organizations such as Mastercard, JTB, and Carnival Corporation, among others. The report shows that whilst the COVID-19 pandemic has propelled the world and the sector into a more digital future, with the opportunities provided by digitalization, new challenges have emerged, especially in cybercrime. The inaugural report focuses on three key areas considered critical for the sector: cyber resilience, key issues and six best practices based on the lessons learnt prior to and during the pandemic. The report goes on to show how digitalization has become a strong enabler of business within Travel & Tourism, and given the international nature of the sector, it looks at the role of legislation around individual data protection. According to the report, more than seven out of 10 (72%) SMEs in the UK, the U.S., and Europe, have fallen victim to at least one cyberattack, and with SMEs representing 80% of all Travel & Tourism businesses, mitigating cyber risk must remain a priority for the sector. "Technology and digitalization play a key role in making the whole travel experience more seamless, from booking a holiday, to checking in for a flight or embarking on a cruise. -Julia Simpson, WTTC President & CEO But the impact of cyberattacks carries enormous financial, reputational and regulatory risk. This critical report reveals four key issues to address in order to improve cyber protection and enhance resilience: securing identity data, securing business operations, understanding the impact of COVID-19 and managing global legislation. According to the report, certain actions can help businesses better prepare to repel an attack, while laying the foundation to support long-term cyber resilience. Educating and training all staff, expanding risk security beyond the physical workplace, employing a zero-trust approach to cyber security, and transparency, among others, have been recommended by industry experts as good practices. Cyber resilience is a crucial element to the future of Travel & Tourism, as cyber systems continue to facilitate and enhance activities between the sector's stakeholders. During a panel session at the tourism body's Global Summit event being held in Manila today, industry leaders heard that cybercrime has cost the global economy $1 trillion and could reach a staggering $90 trillion by 2030. According to the WTTC Economic Impact Report, in 2019, before the pandemic stopped travel in its tracks, the Travel & Tourism sector generated more than $9.6 trillion to the global economy. However, in 2020, the pandemic brought the sector to an almost complete standstill, causing a massive 50% drop, representing a severe loss of nearly $4.5 trillion. Digitization has played and will continue to play a pivotal role in Travel & Tourism's growth and recovery from COVID-19. It is therefore essential for the sector to integrate cyber security and cyber resilience to continue its recovery from the pandemic while supporting its growth in the future.

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FEATURES AND ADVICE

Creating a Contactless Travel Experience: Ottonomy Launches First Fully Autonomous Delivery Robots at CVG Airport

Ottonomy Inc. | December 17, 2021

Ottonomy announces that Ottobots, a fleet of fully autonomous delivery robots for food and retail, are now available at Cincinnati/Northern Kentucky International Airport (CVG). This is the first autonomous robotic delivery of food, beverage and lifestyle products in an airport environment.Officially launched for the holiday travel season, passengers are now able to order contactless delivery directly to their location in Concourse B of the airport, delivered by an autonomous robot. Customers can select grab and go, beverage and travel items sold at select retail stores operated by Paradies Lagardere via orderatcvg.com on mobile devices. Customers receive status updates on their phone and a unique QR code, which can be scanned by the robot's top camera to open the secure compartment and retrieve their items. The entire delivery experience is contactless and fully autonomous, a first in the industry. "At CVG, we are redefining the travel experience by combining talent and tech to deliver innovative solutions,We've built a culture of innovation at the airport and are excited to partner with Ottonomy to test and advance this technology in a live, airport environment." -Candace McGraw, chief executive officer, CVG Airport The original pilot of Ottobots at CVG started running in late 2020. The partners gathered feedback from participating passengers including details on the experience, cost and desire to have autonomous delivery in airports. These live robot deliveries will gather additional research to further develop the program and user experience. Ritukar Vijay, Co-Founder and CEO of Ottonomy Inc, said, This launch is a testament to CVG's commitment to innovation and customer experience. We are able to provide a safe and secure experience through our Ottobots, executing automated contactless deliveries of food and beverage and retail products. COVID-19 has changed the way we all interact and relate to travel, making contactless delivery even more relevant and essential. Ottobots navigate autonomously through crowds and unpredictable environments using Ottonomy's proprietary Contextual Mobility navigation tech. The overall system is highly scalable and flexible utilizing a comprehensive suite of cloud tools that manages a fleet of robots deployed throughout different areas of an airport. To learn more about Ottonomy's Ottobots you can visit the website: https://ottonomy.io/ or download assets from the Ottonomy Press Kit. About Ottonomy Inc: Ottonomy is a deep tech startup, providing contactless deliveries using fully autonomous robots. Its primary focus is on helping retailers and restaurants automate indoor and outdoor contactless deliveries. Ottonomy was recognized as among the top 50 robotics companies worldwide in 2021 by Robotics Business Review and has won the Mobility Startup Award given by Plug & Play Accelerator and the Sustainability Product of the Year Award given by the Business Intelligence Group. The company is backed by Connetic Ventures and angel investors. For more information on Ottonomy, please visit ottonomy.io. About CVG Airport: CVG Airport welcomed more than 9.1 million passengers in 2019, serving a record number of local passengers. As the airport recovers from the COVID-19 pandemic, it still offers the most nonstop destinations and the lowest average airfares in the Cincinnati region. CVG is diversified in both passenger and cargo operations with an annual economic impact of $6.8 billion. It is the 7th largest cargo airport in North America – home to Amazon Air's primary U.S. Hub and DHL Express Global Superhub. Learn more at CVGairport.com.

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TRAVEL TECHNOLOGY

Nexion Travel Group Launches First Immersive Journeys Experience

Nexion Travel Group | April 05, 2022

Nexion Travel Group, the leading host agency for travel professionals, recently completed its inaugural "Immersive Journey" on board Princess Cruises' Regal Princess. From March 7-12, 2022, 20 travel advisors who are members of Nexion Travel Group were hosted by Princess and Nexion's Business Development & Education (BDE) team to learn about how they can set their agencies up for long-term success."Coach Martin" Mussey, BDE Manager for Nexion Travel Group and certified business coach, led the advisors in workshops and exercises to help them establish specific and measurable goals to increase profitability and plan for sustainable growth. Each attendee was also provided exclusive content and materials from Business Success Journeys, Nexion's newly launched coaching program. Other faculty on this Immersive Journey included LaDonna Allen, National Account Manager with Princess Cruises. Each Immersive Journey is hosted by and exclusive to a supplier, giving Nexion members the chance to not only learn a particular topic, but get to know a supplier's offerings. Immersive Journeys attendees on this trip experienced a cruise with stops at Grand Turks and the Dominican Republic, and Princess's exclusive Medallion Class sailing. Regal Princess's Hotel Director also sat down with attendees to share insights about the unique onboard experience that Princess offers, and how to sell it to their clients. Our first Immersive Journey was a smashing success," said Mussey. "Our members loved being able to have the luxury of a few days of time to really learn about achieving business success in a small-group environment. They left with actionable ideas for their businesses and deepened their relationships with an important supplier partner. The Princess team put a lot of time and effort towards helping attendees not only fully understand their product, but also learn about business success from their experts. "Immersive Journeys' success depends on a true partnership with our preferred suppliers and I cannot thank Princess enough for hosting our inaugural event. Nexion members have been telling us they want to combine learning about a new skill or tactic with experiencing our suppliers' offerings. Immersive Journeys fits the bill for both, and we cannot wait to host our next Immersive Journeys event with another focus and a new partner." -Nexion Travel Group President Jackie Friedman All travel professionals interested in learning how to succeed as a professional business owner, backed by Nexion Travel Group's many great benefits, are encouraged to call 800-747-6813 or email sales@nexion.com. About Nexion Travel Group Nexion® Travel Group is a fully accredited host agency, offering membership to independent travel professionals since 1995. Nexion Travel Group provides ticketing, operations and fulfillment support to independent travel professionals coupled with best-in-class tools, technology, marketing, education and support. As part of Travel Leaders Group, a division of Internova Travel Group, Nexion Travel Group is the complete host agency for multi-agent agencies, corporate agencies, experienced agents and those new to the industry. About Internova Travel Group Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 62,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.

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INDUSTRY OUTLOOK

Backroads Announces 2022 Travel Trends and Gears Up for Busiest Year Ever

Backroads | December 28, 2021

Backroads, the leader in active travel, announced their forecast for top travel destinations in 2022 based on advance bookings and inquiries. Europe is at the top of many travelers’ lists next year, with huge demand for trips in Italy, France, Spain, Portugal, Croatia, Greece and Iceland. Many newcomers to active travel are booking adventures already, especially easygoing Dolce Tempo tours, and e-bikes are continuing to become more popular with guests of all ages. Backroads is anticipating that most of their North American trips will sell out once again, in line with the 2021 trend of strong interest in US National Parks and luxurious domestic adventures. As this eventful year comes to a close, Backroads is finishing strong and poised to have their biggest year ever in 2022. Backroads’ 2021 year-end highlights include: Backroads had its best year of all time in the US in 2021. Domestic bookings were up 45% compared to 2019, the last pre-pandemic benchmark year, and virtually all US departures sold out. The number of first-time travelers with Backroads nearly doubled over 2019, as people incorporated their newfound passions for walking, hiking and biking into their vacations. Top-selling trips in 2021 included Canyonlands, Yellowstone, Maine, San Juan Islands, Alaska, California Wine Country, Hawaii, Santa Barbara & Ojai, Crater Lake, Vermont and Yosemite in the US, and Croatia, Iceland, Greece, France, Portugal and Spain in Europe. Luxury experiences close to home saw a surge in popularity. Backroads' new Aspen tour (which includes three nights at the iconic Hotel Jerome) sold out immediately, as did the company’s Newfoundland adventure, which features lodging at the famed Fogo Island Inn, and its California Wine Country Walking trip with lodging at luxurious hideaways Montage and Solage. Popular with travelers around the world were Backroads' Dolce Tempo tours. These easygoing walking, multi-adventure and e-biking trips completely sold out in 2021 and are booking quickly in 2022. Adventure travel featuring invigorating activity in wide-open, natural spaces was hugely popular with travelers of all types, including families, couples and solo travelers. Based on advance guest booking and inquiries, Backroads is anticipating the following trends for 2022: More than 30% of guests on multi-adventure and biking trips will opt for e-bikes, which are custom-built for Backroads and included in the trip price. Europe will continue to see pent-up demand manifesting in sky-high bookings, with all the European countries that opened early and were popular in 2021 seeing strong traveler interest. Top-selling countries include Italy, France, Spain, Portugal, Croatia, Greece and Iceland. North America, which had its biggest year ever in 2021, will continue to be popular with travelers looking to stick close to home. US National Park trips will again completely sell out. Demand for travel in all parts of Canada from Banff to Newfoundland is skyrocketing. Family travel is up across all family segments: Teens & Kids, Older Teens & 20s and 20s & Beyond. Bookings for easygoing Dolce Tempo adventures will maintain their threefold increase compared to 2021, as travelers of all fitness levels look to spend active time outdoors. Active River Cruises will book up quickly with Bordeaux, Danube and Portugal’s Douro leading the way. Working in active, outdoor travel continues to appeal, with more than 450 Backroads Trip Leaders and Field Staff returning next season for a 90% retention rate. The company expects to hire close to another 350 additional Trip Leaders from 6,000 applicants for jobs in 2022. “If there’s one thing we’ve learned during our two years of operating trips during the pandemic, it’s that things change rapidly, Spring, summer, and fall are a long time away when it comes to COVID-19. We’re monitoring government responses to the latest surge and keeping a close eye on border reopenings and local policies.” -Tom Hale, Backroads Founder and President. Regardless of what happens this winter, 2022 is shaping up to be an incredible year for adventure travel. Based on what we saw in the summer 2021 season, we expect travel in Europe to come back strong, with France, Italy, Spain, Portugal and Croatia topping the list of travelers everywhere,” said Hale. “People are eager to get back out exploring, and active travel is the way they want to go. Whether it’s on a bike or an e-bike, hiking or walking, with family, friends or solo, we anticipate next year to be Backroads' biggest year ever.”     About Backroads      Backroads was founded in 1979 by Tom Hale and has been a leading innovator in active and adventure travel for over 40 years. The company offers biking, walking & hiking and multi-adventure tours, small ship active cruises, private trips and family trips designed for three distinct age groups: Teens & Kids (typically 9-16), Older Teens & 20s (17+) and 20s & Beyond (adult kids through their late 20s). Backroads hosts thousands of guests each year—75% of whom are repeat guests or referrals from past guests—in hundreds of locations across the globe. For more information, please visit backroads.com, or call 800-462-2848.For more Backroads information, visit: backroads.com

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Spotlight

This Catalyst capitalises on 5G technology enablers (MEC, network and service slicing) to creatively enhance visitor experiences at heritage sites. We will produce content and create innovative delivery solutions through AR/VR mixed applications, thus creating new opportunities for heritage sites in becoming content creators for the future broadcasting world.

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