PR Newswire | October 27, 2023
Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technologies, expands their thriving partnership with Sentral, a leading full-building residential hospitality operator. Sentral boasts a network of Class A apartment properties across the U.S., offering flexible living services, authentic local experiences, premium amenities and community connection for residents and guests.
Stayntouch PMS operates across 14 properties in the Sentral portfolio, including Sentral Michigan Avenue and Sentral Union Station. These establishments have integrated Stayntouch Kiosk for an elevated guest experience. By effectively utilizing Stayntouch's mobile and kiosk-driven upsell technology, Sentral properties have generated ample revenue to self-fund these systems.
Sentral Michigan Avenue achieved a remarkable 253% ROI from their Kiosk subscription within a year, or a 120% ROI from their combined Kiosk and Cloud PMS subscriptions. Similarly, revenue from mobile-based early check-in offerings at Sentral Union Station covers their combined Cloud PMS and Kiosk subscription costs.
Todd Butler, Chief Technology Officer at Sentral comments, "Stayntouch PMS and Kiosk has streamlined and enhanced our check-in process. Guests now have the option of a rapid, staff-less welcome experience, presented in a way that avoids any sense of pressure - the upsell decision rests entirely with the guest. The revenue generated from ancillary upsells and offers is significant, surpassing our subscription costs and tech investment with Stayntouch. We're extremely satisfied with the additional revenue to offset costs, all the while providing guests with an enriched stay."
Priya Rajamani, VP of Implementation and Support at Stayntouch said, "We are very excited that Sentral has leveraged our platforms not only to enhance their guest experience but to boost their bottom line and generate a positive ROI. Ultimately, our mission is to develop technology to enhance hospitality for hotel operators, staff, and their guests, and we are proud that Sentral has been able to use our technology to reimagine flexible living communities."
Sentral aims to roll out the Stayntouch Kiosk at additional properties, seeking to amplify financial benefits while consistently elevating the guest experience.
Sentral is the leading full-building residential hospitality operator, maximizing NOI lift for Class A owners through superior performance and enhanced experience. The company is redefining home for the modern renter by transforming upscale, multifamily properties into dynamic communities in the nation's most coveted cities. Sentral delivers flexible living services, authentic local experiences, premium amenities, community connection for residents and guests, and a tech-enabled platform that enhances operational efficiency. The company manages over $5 billion in Class A multifamily assets and is backed by world-class firms in technology, hospitality, and real estate, including ICONIQ Capital and Ascendant Capital Partners. Sentral is headquartered in San Francisco and Denver.
Stayntouch delivers a cloud-native and guest-centric hotel property management system (PMS) with a comprehensive library of over 1,100 integrations. Stayntouch's cloud-native PMS empowers independent hotels, hotel groups, and management companies to drive revenue, reduce costs, enhance service, and captivate their guests. In 2022, Stayntouch launched Stayntouch 2.0, a fully integrated technology suite featuring its core cloud-native PMS and guest kiosk solution, a comprehensive chain management module, a seamless booking engine (Stayntouch Booking), a robust payment processing platform (Stayntouch Pay), and a powerful channel manager. Stayntouch 2.0 enables hotels to streamline their operations, maximize and diversify their revenue streams, and deliver an even more enhanced guest experience with the innovation and support of one trusted technology partner. Stayntouch is supported by a team of professionals with deep roots in the hospitality industry and is a trusted partner to industry-leading management companies, including Sage Hospitality, HEI Hotels & Resorts, and EOS Hospitality, innovative independent brands such as Village Hotels, Pod Hotels, and First Hotels, and iconic flagship properties such as the TWA Hotel, Showboat Hotel Atlantic City, and Zoku Amsterdam.
Lodging Dynamics Hospitality Group, LLC | October 09, 2023
Lodging Dynamics Hospitality Group, a prominent hotel management company, has recently announced that it been selected to manage the Residence Inn by Marriott Los Angeles Redondo Beach. The hotel owned and developed by Mogul Capital is situated just off the 405 freeway in the South Bay area of Southern California. The growth of Lodging Dynamics into the Southern California market is marked by this management appointment, making this hotel the ninth one managed by the company in the region.
Jamie Caraher, CEO and President at Lodging Dynamics, stated,
"We are thrilled to continue to grow in California with our longstanding and trusted partner Mogul Capital."
[Source – Cision PR Newswire]
Caraher expressed gratitude for being in a relationship where their shared interests revolved around delivering exceptional service to guests in premium brand hotels in prime markets. Caraher noted that they were well-aligned in this regard and that, through a dynamic commercial strategy, they were well-positioned to rapidly achieve excellent outcomes for Mogul and their guests.
Through Lodging Dynamics' association with Mogul Capital, the company's presence in the Golden State is always expanding. The purpose of the strategic alignment between the two organizations is to deliver great service within premium brand hotels located in prime areas.
This growth underlines Lodging Dynamics' reputation as an award-winning operator of premium-brand hotels and its continued dedication to offering quality hotel management services. Lodging Dynamics has been recognized for its excellence in this industry.
About Lodging Dynamics
Lodging Dynamics Hospitality Group, headquartered in Provo, Utah, stands as a nationally acclaimed operator specializing in premium-brand, select service, and extended-stay hotels. One of the select third-party operators approved by both Marriott and Hilton, the company's origins trace back to 1991. With a rich history, Lodging Dynamics has continually delivered award-winning operational services to hotels spanning the continental United States and Hawaii. Its portfolio encompasses the management of hotels affiliated with prestigious premium-brand families, including Marriott, Hilton, Hyatt, and IHG.
Simpleview | September 11, 2023
Simpleview, a leader in destination marketing solutions, and Viator, a top online marketplace for travel experiences, have joined forces. This partnership empowers destination marketing organizations (DMOs) to enhance online engagement, equip partner listings with enticing offers, build tourism brands, instill traveler confidence, and drive business to their partners.
Incorporating Viator's vast catalog of tours, activities, and attractions, DMOs can curate unforgettable experiences for travelers. From exploring hidden gems to providing traveler-centric booking solutions, this collaboration positions DMOs to thrive in the competitive tourism landscape. Additionally, it equips destination marketing organizations with a powerful tool to boost website engagement.
In addition to its evident benefits for DMOs and travelers, the partnership showcases the strategic alignment between Simpleview and Viator. Combining their expertise, these industry leaders facilitate a deeper connection between travelers and destinations, making it easier for visitors to embark on exciting journeys and immerse themselves in the beauty of the world's most captivating places.
Greg Evans, Chief Revenue Officer at Simpleview, mentioned,
At Simpleview, our mission is to bridge visitors with unique local attractions.
[Source – Cision PR Newswire]
Viator broadens horizons for ‘top-of-funnel' or 'out-of-market' visitors and streamlines bookings for the 'in-market' users, embodying the company's dedication to transforming digital interactions into memorable journeys. This partnership empowers DMOs with tools for visitor growth while offering tailored content to fuel travel ambitions. Further, Greg expressed team’s excitement about bringing Viator's capabilities to Simpleview’s CMS.
Viator, a subsidiary of Tripadvisor, specializes in simplifying the process of discovering and booking unforgettable global tours, activities, and excursions. The company offers a broad range of options for travelers, with an extensive catalog of over 300,000 experiences, whether they seek adventures close to home or in far-flung destinations. Committed to ensuring that travelers make the most of their precious leisure time, Viator relentlessly emphasizes quality, catering to various interests ranging from straightforward tours to exhilarating extreme adventures and everything else that is intriguing.
PR Newswire | October 17, 2023
The legendary Hotel del Coronado, part of Curio Collection by Hilton, has announced plans to restore and revitalize the hotel's historic Victorian building with a more than $160 million investment, marking the next and final phase of Blackstone Real Estate's more than $550 million development plan to preserve and enhance the National Historic Landmark property for the enjoyment of guests, visitors and the community alike. The upgrades will encompass all Victorian guestrooms, suites and event spaces such as the iconic Crown Room, with a targeted completion date of Spring 2025.
"We are thrilled to embark on this exciting and final journey of Blackstone's investment in this one-of-a-kind resort," said Harold Rapoza, managing director, Hotel del Coronado. "The Victorian building holds a special place in the hearts of our guests, and we are dedicated to preserving its historical significance while elevating the bespoke guest experience to new heights."
Rob Harper, head of real estate asset management Americas at Blackstone added, "Since our more than $550 million investment plan began in 2018, we have worked diligently to preserve The Del as a National Historic Landmark while cementing the property's status as an iconic and timeless destination for generations to come. We are immensely proud of the thoughtful work completed to date and look forward to partnering with the local teams to make this next phase of the project a reality."
For more than 135 years, Hotel del Coronado has welcomed travelers from all over the world to experience the best of Southern California coastal lifestyle. The Victorian building is the original, iconic beachfront hotel established in 1888, and is renowned for evoking a bygone era, with a star-studded legacy and magic of nearly two centuries.
Led by Wimberly Interiors in partnership with WATG's California architecture studio, the design for the Victorian building celebrates the legacy of the property, ensuring the public areas remain truly Victorian with original finishes remaining intact, but with contemporary design enhancements to bathrooms, furnishing, artwork and state-of-the-art technologies to elevate the level of comfort and luxury. David Marshall of Heritage Architecture & Planning is leading The Victorian guestroom redesign effort with the same vigor and attention to detail that awarded the firm a "Preservation Project of The Year" honor from the Save Our Heritage Organisation, as well as a "Preservation Design Award" from the California Preservation Foundation following their extensive and diligent reconstruction of the hotel's front porch and lobby areas.
Beginning in 2018, Hotel del Coronado embarked on a renovation and development plan, facilitated by Blackstone Real Estate, to ensure the resort remains a sought-after destination.
Ocean Concierge Club — A modern and refined take on the classic concierge club experience, housed in the renovated historic Windsor Cottage, which has been preserved with historic elements dating back to its original conception in 1905. Debuted this summer.
Beach Village at The Del — An enclave of cottages and villas, which is set to unveil a full makeover by the end of 2023.
Shore House at The Del — The newest neighborhood inclusive of 75 new residential-style accommodations on the south end of the resort, which debuted in 2022.
Fitness Center — Expanded fitness center with a variety of equipment, certified trainers and a range of classes including Beach Spin, Yoga, Pilates, Paddleboard Yoga and more.
Ice House Museum — Showcasing The Del's history with behind-the-scenes moments and legendary guests.
Shops at The Del — A completely new comprehensive retail experience with specialty shops and apparel.
Victorian Building Entrance — A completely reimagined front drive—reorienting the guest arrival experience to restore it to mirror The Del's original arrival experience at its grand Victorian Lobby.
Vista Terrace — One of the hotel's most popular outdoor event venues that can host up to 900 guests, which re-launched in 2019.
Serẽa Coastal Cuisine — The sustainable sea-to-table restaurant concept debuted in 2019, with James Beard Foundation's Smart Catch Leader Executive Chef JoJo at the helm.
The Cabanas & The Views – Renovations of guestrooms in the Cabanas and Views neighborhoods, which added 97 and 217 rooms respectively
Cabana Pool — New main pool, heated year-round, accompanied by shaded chaise lounges, umbrellas, Premium Cabanas and Cabanettes.
Culinary Upgrades — Upgrades and re-concepting of multiple dining outlets including the Sun Deck, Babcock & Story Bar, and ENO Market & Pizzeria.
Spa & Salon at The Del — Completely reimagined spa with ocean-inspired treatments that tap into the healing power of the sea.
During the reimagination of The Victorian, accommodations continue to be available in The Del's other four neighborhoods: The Views, The Cabanas, Beach Village and Shore House. Exciting guest experiences will debut and The Del's popular signature programming will continue.
About Hotel del Coronado
Set on one of America's most iconic beaches, the legendary Hotel del Coronado and Beach Village at The Del have welcomed discerning travelers for more than 135 years to experience the Southern California coastal lifestyle at its best. Here, the magic and nostalgia of the property's storied past blends seamlessly with contemporary luxury in overnight and day experiences that offer every amenity imaginable. Hotel del Coronado offers five distinct neighborhood experiences, including Shore House at The Del, the hotel's new residential-style villas, which complement the luxurious Beach Village; The Cabanas, where refined coastal design complements the newly refreshed pool, serving as the social center of the hotel; The Views, the hotel's home-base for coastal adventure experiences and activities; and The Victorian building, which will re-emerge in Spring 2025. For more information please visit hoteldel.com.
About Curio Collection by Hilton
Curio Collection by Hilton is a global portfolio of more than 140 individually remarkable hotels hand-picked to immerse guests in one-of-a kind moments in the world's most sought-after destinations. Each hotel in the Curio Collection evokes a bespoke story through distinctive architecture and design, world-class food & beverage and curated experiences, while providing the benefits of Hilton and its award-winning guest loyalty program Hilton Honors. Experience Curio Collection by Hilton by booking at curiocollection.com or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Curio Collection by Hilton at stories.hilton.com/curio, and follow the brand on Facebook, Instagram and Twitter.
About Blackstone Real Estate
Blackstone is a global leader in real estate investing. Blackstone's real estate business was founded in 1991 and has US $333 billion of investor capital under management. Blackstone is the largest owner of commercial real estate globally, owning and operating assets across every major geography and sector, including logistics, residential, office, hospitality and retail. Our opportunistic funds seek to acquire undermanaged, well-located assets across the world. Blackstone's Core+ business invests in substantially stabilized real estate assets globally, through both institutional strategies and strategies tailored for income-focused individual investors including Blackstone Real Estate Income Trust, Inc. (BREIT), a U.S. non-listed REIT, and Blackstone's European yield-oriented strategy. Blackstone Real Estate also operates one of the leading global real estate debt businesses, providing comprehensive financing solutions across the capital structure and risk spectrum, including management of Blackstone Mortgage Trust (NYSE: BXMT).