DESTINATION AND TOURISM

How to Plan Safe and Fun Travel Get-Aways in 2022

Worldwide Rescue & Security, Inc. | December 29, 2021

Domestic and international bookings are on the rise, especially for the second half of 2022. Hospitality vendors are welcoming guests with promises of increased cleanliness and contactless transactions. But much remains uncertain about upcoming getaways. COVID-19 is still impacting travel. Labor and supply shortages are affecting restaurants, airlines, hotels, and rental car agencies. So what's the best way to plan a trip now? Here are some tips:Be flexible and make your reservations earlier. Airlines and other travel vendors have consolidated services, so have a back-up plan in case your schedule needs to change. Also, some hotels have reduced amenities, such as daily housekeeping and in-house restaurant hours. Verify your destination's status before leaving home.

Consider a trip focused on the outdoors. Popular destinations include beach and ski resorts, plus trips to national and state parks. Our prediction is national park visits will continue to stay strong for several years to come.

Explore digital travel planning tools, which can offer more choices, including pet-friendly hotels, all-inclusive resorts, vacation rental homes, and enhanced options for those working remotely. And you might also want to consider purchasing a travel assistance program for longer getaways.

For a reasonable fee, Emergency Assistance Plus (EA+) provides extra protection and security on every trip taken away from home during a full year, whether domestic or abroad. EA+ is part of a global network that offers customized medical, travel, and security services across six continents to ensure members get the medical care they need and are returned home safely.

EA+ is offered by Worldwide Rescue & Security, Inc., a division of AGIA Affinity Services, a leading provider of emergency travel protection and rescue and security products. Each year, Worldwide Rescue & Security protects hundreds of thousands of customers in the event of medical emergencies or security situations. For more information, please visit www.emergencyassistanceplus.com.

Spotlight

Consumerization, mobile technologies, the sheer availability of data along with the ability to share it-these are the market realities that simultaneously challenge the managed travel industry and inspire it with a broad scope of opportunity. Mobile technologies, in particular, have enabled corporate travelers to search for travel content whenever and wherever they desire.


Other News
INDUSTRY OUTLOOK

Smart approach to travel retailing puts Sabre on IATA's Airline Retailing Maturity index

Sabre Corporation | May 17, 2022

Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, has been recognized as a system provider for both airlines and travel sellers in the International Air Transport Association's (IATA's) Airline Retailing Maturity (ARM) index. This recognition is a testament to Sabre's focus on developing scalable capabilities to power more personalized travel retailing that benefits the travel ecosystem. "Airline retailing means placing the customer at the center of the air travel shop/order/pay ecosystem. We are excited to see Sabre's strong alignment with this vision as a recognized System Provider in the ARM index" -Yanik Hoyles, IATA's Director Distribution Designed to assess the maturity of industry players in the journey to airline retailing, the ARM index replaces the previous IATA New Distribution Capability (NDC) and ONE Order certifications and expands the scope of the program beyond technical standards to recognize the benefits of value chain collaboration and value creation. Introduced in November 2021, the program is built on three pillars: Capabilities Verification to measure the technical abilities for shop, order, pay, settle, account, and set up; Partnerships Deployment to determine the scalability of NDC-enabled offers across the value chain; and Value Capture Compass to track potential value captured along the retail transformation journey. "We are very proud of Sabre's inclusion in the ARM index and we wholeheartedly welcome IATA's move toward a more layered and multi-faceted view of airline retailing From its early days, we've approached NDC as a technical basis to deliver a more personalized traveler experience. We named our program "Beyond NDC" to signal a focus not only on ticking boxes on a technical capability checklist, but also on a longer-term retailing vision. Sitting at the crossroads of travel, we seek to listen to our customers on both the supply and demand sides of our travel marketplace, integrate their feedback, and innovate across our portfolio so that our products scale end-to-end, not just for individual players in the ecosystem." -Kathy Morgan, Vice President, Channel Delivery, Sabre Travel Solutions. Sabre has a busy NDC roadmap laid out for the remainder of 2022 to continue to advance our capabilities. Dynamic air pricing for NDC offers will become available with the recently launched Air Price IQ ™ product within the Sabre Retail Intelligence suite, enabling airlines to optimize offers in real-time with leading machine learning and data analytics capabilities. Support for exchanges will be added to the current cancel, void and refund capabilities, providing robust servicing functionality. Radixx, which provides solutions for low-cost carrier airlines, is expected to also become certified under the ARM index later this year as an airline IT provider. Sabre is in discussions with more than 25 leading airlines about selling their NDC offers through its marketplace. In addition to Singapore Airlines and Qantas – which combined are active in 50 countries and are starting to roll out their NDC content across North and South America – Sabre is actively engaged many other airlines. NDC offers from these airlines will be available in the coming months through Sabre's Offer and Order APIs, agency point of sale, Sabre Red 360, and online booking tool, GetThere. About Sabre Corporation Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveler experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre's technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. For more information visit www.sabre.com.

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HOSPITALITY TRENDS

ZentrumHub Announces Strategic Partnership With WIHP, A Leading hotel marketing Company

ZentrumHub | May 31, 2022

ZentrumHub, a leading Hotel aggregator API specialist, and WIHP, the Hotel marketing specialists, announced a strategic partnership that will enable ZentrumHub' customers to get an easy access to metasearch channels and engines like Google Hotel Ads, TripAdvisor, Trivago, Bing Hotel Ads, etc. With WIHP's Meta I/O solution, ZentrumHub customers will now be able to better monitor and control their Metasearch distribution. ZentrumHub, as a start-up, is trying to make an impact in this space by providing its customers more and additional access to technologies that will add value to its clients business. This partnership is a great testimony of this core belief of the company and as next steps, will continue to add more partnerships in its kitty. ZentrumHub now offers more than 900,000 hotel inventory API to its customers with unique properties across the world, enabling their clients to provide a wide choice of hotels to their customers. "With the ever-growing demand for hotels, today's travellers want hotel searches to be quick and painless. With this partnership travel agencies using ZentrumHub Hotel API will be able to position their ads in metasearch engines and increase traffic to their reservation system driving more business." -ZentrumHub CEO Sachin Singh Julio Selva, Vice President of Strategic Partnerships at WIHP, said, "Metasearch plays an important role in distributing hotels since 70% of users connect to them during a purchase journey. With Meta I/O, ZentrumHub can help their clients sell more on metasearch." About ZentrumHub: ZentrumHub turned its dream into reality in 2021 by accelerating its travel-tech venture and on a mission to be the fastest and smartest travel API hub in the world. ZentrumHub offers pre-integrated hotel booking API to over 50 leading hotel content suppliers. About WIHP: World Independent Hotels Promotion (WIHP) is a leading hotel marketing agency drawing on more than 20 years of experience and tracking. Having built over 5000 hotel websites and tracked the most efficient ones. With high-end marketing campaigns, WIHP provides global marketing services to the hospitality industry. To learn more, visit wihphotels.com

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DESTINATION AND TOURISM

Meliá Hotels International Accelerates Digital Transformation with Dynatrace During Global Travel Resurgence

Dynatrace | April 29, 2022

Software intelligence company Dynatrace (NYSE: DT) announced Meliá, the international luxury hotel chain, is using the Dynatrace® platform to deliver frictionless guest experiences as the demand for travel hits record levels. In anticipation of this industry shift, and to meet guests on the mobile and online platforms where they prefer to interact, Meliá accelerated its digital transformation by migrating its critical applications, including those supporting its online reservation and contact center services, to a cloud-native environment running on Kubernetes in AWS. This provided the agility Meliá needed to release better digital functionality faster, so its guests could access more of its hotel services via mobile and web platforms. The Dynatrace® platform’s broad and deep observability and advanced AIOps capabilities have allowed Meliá to ensure its digital services deliver the same quality experience as in-person interactions with hotel staff. “The cloud and Dynatrace have transformed the way our business operates and how our teams work in this modern era, Before Dynatrace, we used to spend hours manually searching through metrics, logs, and traces to piece together insights about user experience. Now, this takes minutes or seconds. If guests experience a problem using any of our digital services, our contact center teams know precisely what’s causing the issue and are empowered to provide faster, more personalized resolutions, and ultimately deliver a greater standard of care. This has enabled our teams to focus more time on driving business and customer value, and to ensure our ongoing success during what has been a challenging time in our industry.” -Christian Palomino, Vice President of Global IT, Meliá Hotels International. With Dynatrace, Meliá’s teams are rededicating their focus to optimizing digital services and finding new ways to accommodate the rapidly evolving preferences of the modern traveler. This has helped the hotel chain reduce the reliance on in-person interactions, which has led to an increase in the volume of transactions handled through its digital channels from around 40% at the end of 2019, to more than 80% during the pandemic, which was a major asset through those difficult times. We developed our Stay Safe with Meliá Program to achieve our goal of maintaining frictionless relationships between staff and guests, while also reducing in-person contact, continued Palomino. Dynatrace has been critical to this effort, enabling our teams to accelerate the delivery of new digital services that allow our guests to do things like check-in or book a table in our restaurants via our mobile app, reducing the need for person-to-person contact across our hotels. Dynatrace delivers the precise, AI-powered insights we need to understand exactly how our customers interact with our applications, and how their experiences impact our business. This has helped our teams discover where our guests are struggling, and what we need to do to improve our digital services, so they have a great experience and can fully relax during their stay with us. Visit our Customer Stories page for more details on how Meliá is accelerating digital innovation and delivering frictionless guest experiences across its hotels with Dynatrace. About Dynatrace Dynatrace (NYSE: DT) exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That’s why the world’s largest organizations trust the Dynatrace® platform to accelerate digital transformation. Curious to see how you can simplify your cloud and maximize the impact of your digital teams? Let us show you. Sign up for a free 15-day Dynatrace trial.

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TRAVEL TECHNOLOGY

Internova Travel Group Enhances BookHuman.Travel Site to Foster Human Connection

Internova Travel Group | April 07, 2022

Internova Travel Group, one of the industry's largest travel services companies, is rolling out an enhanced version of its website BookHuman.Travel that harnesses the power of storytelling to reinforce the value of using a human travel advisor. Through individual profiles, you can get to know some of the more than 62,000 Internova travel advisors in over 6,000 company-owned and affiliated locations worldwide and learn what makes them experts in all types of leisure and corporate travel.You'll find out why they're passionate travelers, and how they use their background, expertise and experience to take care of every last detail for their clients. They share what it takes to create those "wow" moments that make a trip memorable, as well as the times when they saved the day for their clients. If you're searching for inspiration, you can read about some of their amazing travels around the world, accompanied by stunning photos. "It amazes me how little consumers know about the benefits of using a travel advisor, Arguably, the least important thing a travel advisor does is book your travel. What surrounds the actual booking – the planning, anticipating, troubleshooting, negotiating, resolving, and communicating – is where you will find the real value of an advisor. That's what we want to feature on BookHuman.Travel, which has evolved to become an advocacy site for our travel advisors. Here, they can share their firsthand experiences as well as tell stories of how they've helped clients before, during and after their trips." -Brent Rivard, Chief Marketing Officer at Internova Travel Group BookHuman.Travel demonstrates the many benefits of a human connection that you simply can't get from booking a trip online. For example, a family taking a trip to Japan put a visit with one of the country's few remaining samurai swordsmiths at the top of their wish list. When an emergency forced the swordsmith to cancel, "after a few anxious days and sleepless nights due to the time difference, my team and I were able to rearrange everything. A client wanted to throw a surprise dinner party at a restaurant in Paris for his wife's 65th birthday. His travel advisor suggested that he bring everyone on the Bustronome, a double-decker bus where diners enjoy a gourmet meal as they drive by the city's landmarks, discovering the beauty of Paris at night. A travel advisor who has taken trips with her husband and toddler knows what goes into a successful family vacation, from ensuring that the hotel room is ready when her clients arrive to planning sightseeing around naps and mealtimes. "I can open the door to experiences you might never have thought possible." The daughter of a client booked her own hotel in Germany and it turned out to be a nightmare. After a call from her frantic mother, the travel advisor booked the daughter into a great hotel that she was familiar with, and sent a car at midnight to pick her up. "Her daughter will never travel without me again and tells all her friends the same. BookHuman.Travel makes it easy to connect with a travel advisor. You can search for a specialist by destination or choose from a wide variety of interests, ranging from adventure travel to arts and culture, cruises, family vacations, honeymoons, LGBT travel, wellness trips and more. A green dot on an advisor's profile means that they're online. You can connect with them through a live chat, over the phone or by email. If the travel advisor is offline, you can leave a message or schedule a time to talk to them. Browse through BookHuman.Travel to meet our travel advisors," continued Rivard. "You'll love their enthusiasm for discovering new places and be impressed by the countless ways in which they deliver unmatched, customized experiences for their leisure and corporate clients at every budget level. They are knowledgeable, well-traveled professionals who take the time to develop a personal relationship with their clients, and that makes all the difference. To learn more, please visit BookHuman.Travel. About Internova Travel Group Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 62,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.

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Spotlight

Consumerization, mobile technologies, the sheer availability of data along with the ability to share it-these are the market realities that simultaneously challenge the managed travel industry and inspire it with a broad scope of opportunity. Mobile technologies, in particular, have enabled corporate travelers to search for travel content whenever and wherever they desire.

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