TRAVEL TECHNOLOGY

Hudson Becomes First Travel Retailer To Deploy Amazon One

Hudson | December 16, 2021

Hudson Becomes First Travel
Hudson, a Dufry company and travel experience leader with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America,  announced it is the first retailer in the travel industry to offer Amazon’s palm recognition service, Amazon One, strengthening the company’s position as an innovative, digitally-powered retailer. Amazon One is now available at Hudson Nonstop – powered by Just Walk Out technology – at Dallas Love Field Airport (DAL).Hudson continues to expand its digital offerings to enhance customer service and reimagine the shopping journey. Now with the addition of Amazon One, Hudson is providing travelers with even more convenient and contactless ways to enter, shop, and pay – delivering greater choice and flexibility throughout their travels.

“The integration of Amazon One into our technology portfolio demonstrates Hudson’s unique ability to continually redefine and elevate the travel experience,With consumers increasingly demanding greater convenience and speed, we look forward to leading the charge in introducing new innovative solutions and retail concepts that are designed to meet and exceed the expectations of our travelers and partners.”

-Jordi Martin-Consuegra, Chief Executive Officer of Hudson.

As the first-ever Just Walk Out technology-enabled store in an airport to deploy Amazon One, Hudson Nonstop at DAL now offers travelers two different options to enter and pay – either by inserting their credit or debit card, or by hovering their palm over the Amazon One device at the store’s entry gate. First-time Amazon One users can sign up at the dedicated Amazon One enrollment kiosk located outside of Hudson Nonstop to securely associate a credit or debit card with their unique palm signature before entering the store.

If a traveler has previously enrolled in Amazon One at select Amazon Go, Amazon Books, Amazon 4-star, Amazon Fresh, Amazon Pop Up, or Whole Foods Market stores, they will not need to visit the enrollment kiosk – they can simply hover their palm over the Amazon One device at the entry gates to enter this Hudson Nonstop. Once travelers have completed their shopping, the card linked to their Amazon One ID will be charged for the items they selected and left the store with.

“The introduction of Amazon One to the Hudson Nonstop store at the Dallas Love Field Airport brings another convenient way for travelers to quickly shop and be on their way, We’re thrilled Hudson is offering travelers in Dallas the ability to shop quickly and effortlessly using a combination of Just Walk Out technology and Amazon One so they can get what they need without having to wait in line, stopping to checkout, or even taking out their wallet.”

-Dilip Kumar, Vice President of Physical Retail & Technology at Amazon

Hudson currently has two Hudson Nonstop stores powered by Amazon’s Just Walk Out technology, including its most recent location at Chicago Midway International Airport (MDW). The deployment of Amazon One at Hudson Nonstop at DAL expands on the successful collaboration between the two industry-leading retailers while building on Hudson’s continued investments in its digital offerings. This includes launching automated specialty retail, introducing additional checkout options such as mobile point of sale (POS), offering 24x7 duty free omnichannel shopping, and adding new payment methods like “Tap To Pay” and now Amazon One.

About Hudson
Hudson, a Dufry Company, is a travel experience company turning the world of travel into a world of opportunity by being the Traveler’s Best Friend in more than 1,000 stores in airports, commuter hubs, landmarks, and tourist locations. Our team members care for travelers as friends at our travel convenience, specialty retail, duty free and food and beverage destinations. At the intersection of travel and retail, we partner with landlords and vendors, and take innovative, commercial approaches to deliver exceptional value. To learn more about how we can make your location a travel destination, please visit us at hudsongrou

Spotlight

The reduction or removal of airline commission continues to challenge travel agencies' profitability. It is crucial to understand what trends travel agencies need to be aware of to ensure that they stay ahead of the game and one step ahead of their competitors. This paper will focus on how to optimise profitability and increase travel agencies’ revenues with service-fee models.


Other News
CRUISE

Consumers Optimistic About Cruise Travel in 2022

arrivia | March 01, 2022

Consumers are optimistic about their 2022 cruise travel plans. That's the overall sentiment from a recent survey conducted by arrivia, a leading travel loyalty and cruise booking technology platform that works with consumer-facing companies worldwide. The company surveyed 1,453 Americans between November 3, 2021, and January 10, 2022, all of whom are members of a travel club or travel benefits program, about their attitudes and preferences around cruise travel. Initial responses were collected just a few weeks before the emergence of the COVID-19 Omicron variant, with responses also being recorded into January 2022 as it became the dominant strain worldwide. The Ready to Board consumer cruise survey revealed that more than 80% of respondents have booked a cruise in the next two years or are planning or considering a cruise vacation. Of those consumers who have already booked a cruise, 37% aimed to travel in the spring, 22% in the summer and 31% in the fall. While there was a slight shift in the data based on when the survey responses were recorded relative to the spread of Omicron, the number of respondents who had already booked or were actively planning a cruise consistent outweighed those who "might" book one or aren't considering booking by nearly 2 to 1. Consumers, however, were very clear that they support cruise lines' efforts to make travel as safe as possible. Over 50% of respondents said they would want to see universal masking and vaccination on board and social distancing on cruise activities to feel comfortable cruising again. Value is still a major factor in decision-making Despite the pent-up travel demand accumulated over the past two years, 46% of consumers consider value for money the most important factor when booking a cruise — more than the double itineraries/destinations and COVID/safety protocols combined. Better pricing and deals were also the second top reason (tied with travel restrictions) that travelers haven't booked a cruise in the past twelve months. The focus on value is illustrated by the sizeable percentage (18%) of respondents using loyalty or travel rewards points to defray some or all of the cost of a cruise. "Points play an important role as travelers plan their journeys,Companies with loyalty or rewards programs should consider expanding their capabilities to include more of the travel booking and benefits options that consumers increasingly want, such as cruise travel." -Jeff Zotara, arrivia Chief Marketing Officer. Other findings from the survey: Sixty-six percent of consumers are choosing luxury cruise travel over mega cruises or niche river cruises. Travelers are choosing historically popular destinations with the desire for luxury cruise experiences. Almost half of the respondents who had booked or were planning to book a cruise had their eye on the Caribbean, with 17% zeroing in on the Bahamas as their next stop. And they're not just testing the waters with three-day excursions; 54% said they were considering a six-to-nine-day cruise, while 11% said that ten days or more is the perfect trip length. "It's no doubt that Omicron impacted some of the booking activity in the short-term," Zotara added. "But with the investment cruise lines have made in ensuring travelers' safety and in the new ships that promise to deliver even better experiences, more consumers will be setting sail over the next two years. We're excited to see the demand increasing and consumers' enthusiasm for cruise travel." The consumer cruise survey, Ready to Board, is available for download here. For more information about the survey or to speak with Jeff Zotara, Chief Marketing Officer of arrivia, please contact Vanessa Horwell at vhorwell@thinkinkpr.com. About arrivia Arrivia is a travel technology company that provides travel loyalty, booking and marketing solutions to consumer-facing companies that want to deliver exceptional value to their customers, uncover new revenue streams and drive growth through exciting travel rewards and member benefits. The company's Travel Privileges platform opens up the world of travel for companies like American Express, USAA and Marriott Vacations Worldwide by offering their customers more value through exclusive pricing and encouraging discovery with relevant and personalized options that inspire travel and consumer loyalty. To learn more about how arrivia helps companies drive growth, incentivize sales, boost affinity and reward high-value customers, visit www.arrivia.com.

Read More

HOSPITALITY TRENDS

Manifest Announces Hospitality Partnerships, Expanding Trip Options for Members

Manifest | May 04, 2022

Manifest, the exclusive, lifestyle and travel club that provides custom-crafted getaways to unique destinations within the U.S. and abroad with the option of pairing trips with private plane service, announced several new hospitality partners that will expand access and trip options for its members including Canyon Ranch, Rothschild Safaris, Luxury Gold, Belmond Hotels and Classic Journeys. Manifest has secured unique access and benefits for its members with these new partners, ultimately adding even more value to membership. "We strive to bring our community of like-minded travelers a variety of unique experiences and these new partnerships expand our offerings in the areas of wellness, exotic adventure, and iconic summer destinations,” -Manifest CEO Jeff Potter At Canyon Ranch, the luxury wellness lifestyle brand that operates two destination health spa resorts (Tucson, Ariz., and Lenox, Mass.) and one retreat property (Woodside, Calif.), Manifest members gain exclusive access and receive a VIP welcome gift upon arrival and a room upgrade (pending availability). “Canyon Ranch is excited to partner with a celebrated travel partner like Manifest to provide our guests with seamless, world-class service and exclusive benefits while they travel to our destination resorts,” -Naomi Rose, Director of Partnership Accounts at Canyon Ranch. Manifest members will be able to book once-in-a-lifetime safaris in conjunction with Manifest partner, Rothschild Safaris, who frequently appears as a top Safari Outfitter on Travel + Leisure’s “World Best” list. Rothschild has custom-curated three different African safaris for Manifest members, a Three Country Luxury Safari Adventure in Southern Africa; a Classic South Africa Safari Adventure and Cape Town Wine Country; and The Great Migration – an Epic East Africa Luxury Safari. We are very excited to partner with Manifest to create extraordinary, custom safaris throughout Africa,” said Leora Rothschild, Owner of Rothschild Safaris. “Luxury travel to Africa has incredible momentum, and we believe this partnership with be beneficial for both companies. Manifest members will also gain new access to in-destination tours. Through a Luxury Gold partnership, Manifest members will be able to book Luxury Gold tours, both domestically and internationally, through the Manifest website and will receive the “best rate guarantee.” Through a similar partnership with Classic Journeys, Manifest members will be able to book the company’s classic walking tours through the Manifest website. Classic Journeys is thrilled to forge a partnership with Manifest, said Edward Piegza, Founder of Classic Journeys. “Their personal touches and authentic experiences are in perfect step with the Classic Journeys approach. Finally, Manifest has partnered with luxury boutique hotelier, Belmond Hotels, to offer Manifest members access at their Anguilla and St. Martin properties, which includes high-touch experiences in-destination such as private sailing and snorkeling trips, as well as complimentary Manifest flight desk support. The Manifest experience is seamless for members – from private car transportation to/from the airport both at home and in-destination to the ease of private air travel; from high-touch service on the ground to pre-planned activities that reflect the soul of the destination, in addition to plenty of free time to explore members’ own interests. Manifest designs, curates and manages logistical components of planned activities for each experience, which range from three to seven days in length and range in price depending on the activity, location, and length of stay. About Manifest Based in Denver, Colorado, and founded by Jeff Potter, the former CEO of Frontier Airlines, Exclusive Resorts and Surf Air, Manifest is an exclusive, lifestyle and travel club that provides custom-crafted getaways to unique destinations in the U.S. and abroad with the option of pairing trips with private plane service. For more information, visit www.manifestescapes.com.

Read More

COMMERCIAL TRAVEL

Sabre SafePoint adds travel restriction tracking capability

Sabre | January 13, 2022

Sabre Corporation (NASDAQ: SABR), the leading software and technology provider that powers the global travel industry, announces the expansion of SafePoint, a travel risk management product, to include global travel restriction tracking. Whilst the solution is not limited to a singular event, it provides information regarding the spread of COVID 19 and new variants as well as destination entry restrictions imposed by countries including masks, vaccinations, health documentation and quarantine requirements. SafePoint monitors world events in near real-time, 24/7. It utilizes hundreds of data sources for events and restrictions that may impact travel arrangements and/or traveler safety. It helps Sabre's travel agencies and corporate customers make more informed decisions and enhance the safety of their travelers by alerting them to restrictions that may impact their itinerary. Travelers will then be able to use the information to take action at any stage of their trip. the COVID-19 pandemic, there have been signs of recovery in the travel industry. Sabre is committed to support this safe return of travel by providing our customers solutions that allow duty-of-care and traveler safety now and into the future. "As travel rebounds, we believe a duty-of-care and crisis alerting solution is imperative to any travel business, especially in a world where travel advisories can change rapidly. SafePoint is designed to keep travelers and corporate travel managers apprised of critical events in a fast-moving world, We are delighted to work with customers to provide them duty-of-care products to better service their travelers". -Saunvit Pandya, Senior Director of Product Management, Sabre In the current travel landscape, having instant access to travel restriction information is critical to making the right travel-related decisions. Sabre's SafePoint provides us timely information to help us better serve our customers. It is a trusted source of information from a trusted partner," said Anna McGurk, Operations Director, Norad Travel UK.While travel has been significantly impacted by About Sabre Corporation Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveler experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre's technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. For more information visit www.sabre.com.

Read More

DESTINATION AND TOURISM

Frommer's Names the Best Hotel Booking Engines for Summer Travel in 2022

frommer | March 30, 2022

With travelers eager to hit the road again for summer vacation after the disruptions caused by the pandemic, Frommers—the trusted travel media company and guidebook publisher celebrating its 65th year in 2022—has released the latest edition of its Best and Worst Hotel Booking Sites. The ranking names the top online travel agencies and aggregators for finding lodgings on the road in 2022. The top 10 has been shaken up considerably since the previous ranking in 2020. Using a complex, weighted system involving 60 different room reservation scenarios, travel expert and analyst Reid Bramblett put booking engines through the wringer to determine which sites deliver the lowest rates, the most options, and the easiest user experience.For the first time, Google tops the list, but the search giant only narrowly edged out previous winner HotelsCombined, with both showing a keen ability to find the most affordable rooms. Other heavy hitters, including Tripadvisor and Kayak, only managed middling scores when put to the Frommer's test, ranking 5th and 7th respectively. After falling out of the top 10 five years ago, Hotels.com clawed its way to the 10th slot, displacing Hotwire from the list entirely. The complete top 10, along with detailed analysis, a rundown of each site's pros and cons, and money-saving warnings about sneaky tactics and outright rip-offs, can be found at Frommers.com/BestHotelSites. And coming soon: Frommer's latest ranking of the top sites for finding affordable airfare—fully updated for 2022. About Frommer's One of the most venerable brands in travel, Frommer's has been in continuous publication since the 1957 debut of Arthur Frommer's Europe on 5 Dollars a Day, which changed the way the world traveled. The Frommer's collection of travel products has expanded to include nearly 100 award-winning guidebooks, a popular podcast, and Frommers.com, winner of the 2021 silver medal for best travel journalism website in the prestigious Lowell Thomas Awards from the Society of American Travel Writers.

Read More

Spotlight

The reduction or removal of airline commission continues to challenge travel agencies' profitability. It is crucial to understand what trends travel agencies need to be aware of to ensure that they stay ahead of the game and one step ahead of their competitors. This paper will focus on how to optimise profitability and increase travel agencies’ revenues with service-fee models.

Resources