HOSPITALITY TRENDS

Iconic Luxury Hazelton Hotel Retains Trip Advisor's #1 Spot in Canada

Hazelton Hotel | December 20, 2021

Iconic Luxury Hazelton Hotel
For the 5th consecutive year, Trip Advisor has named The Hazelton as the #1 hotel in Toronto, Canada. For 2021, the hotel ranked among the top 1% of hotels worldwide and received Traveler's Choice Best of the Best award the highest honour by Trip Advisor. In addition, the hotel also received the 2021 Traveller's Choice award. Despite the recent challenges the hospitality industry has faced, The Hazelton is honoured once again to be recognized as a leader in hospitality by providing an unparalleled level of excellence to local and international guests, upholding the highest standard in the industry.

"I am honoured to lead a team of hospitality experts who continue to excel at the highest level. The Hazelton is committed to providing outstanding customer service across the property, whether that be a dining experience, spa treatment, or a luxurious stay in one of our newly renovated suites. The Trip Advisor awards we have earned are a testament to our dedicated team, as well as our guests – both new and returning – who have taken valuable time to share their experiences and support by rating us after their stay,"

- Gaurav Dutta, General Manager of The Hazelton Hotel.

The Hazelton Hotel, Toronto's first luxury boutique hotel situated in the heart of Yorkville – the epicentre of fashion, art, celebrity, and lifestyle in Canada – is also proud to announce its five-year renewal with Leading Hotels of the World. This elite partnership positions the hotel – one of only two in Canada – amongst the most exclusive, luxury boutique accommodations across the globe.

In anticipation of the hotel's 15th anniversary in 2022, The Hazelton Hotel is pleased to announce the completion of an extensive renovation and the introduction of the new Presidential Bellair Suite. Designed by award-winning firm Yabu Pushelberg, the 1860 square-foot suite features an open concept living room, an exquisite dining area, and a private wet bar offering guests a lavish home away from home. Renovations also include ONE restaurant's indoor dining room and bar, multiple meeting spaces throughout the hotel, and the private Silver Screening Room.

In celebration of the Trip Advisor Awards and the new Presidential Bellair Suite, The Hazelton Hotel announces a social media contest on Instagram beginning on Thursday, Dec. 16, 2021. To enter, follow The Hazelton Hotel @hazeltonto on Instagram, tag a friend, and comment by sharing what part of the prize you would be most excited to win. Entrants who share the post to their stories and tag @hazeltonto receive a bonus entry.  The Prize includes a one (1) night stay in the Presidential Bellair Suite, a $500 hotel dining card for ONE Restaurant, a $500 spa gift card for the Valmont Spa, and a private screening in the Silver Screening Room (prize value $10000.00 CND).

About The Hazelton Hotel, Spa by Valmont and ONE Restaurant
Since 2008, the hotel is an iconic landmark and Toronto's only member of The Leading Hotels of The World. With 77 opulent guest suites designed by internationally renowned design firm Yabu Pushelberg, The Hazelton Hotel is also home to a private Silver Screening Room and Spa by Valmont, one of the city's most exclusive spa sanctuaries. The hotel's ONE Restaurant is celebrity chef Mark McEwan's signature dining experience that offers world-class cuisine and boasts one of Toronto's finest patios.
A Forbes Health Verified hotel, The Hazelton Hotel continues to ensure the health and safety of guests, residents, and team members, through their 8-point safety plan that is aligned with the provincial public health authorities' guidelines.http://www.thehazeltonhotel.com



Spotlight

Travel can be defined as many things to many people. Whether it’s for business or pleasure, the
thought of leaving your world of familiarity behind for the unknown can be exciting and glamorous.
We are entering a new golden age of travel, with low ticket prices fueling a surge in international
tourism. The internet and global interconnectedness is making it easier than ever to book tickets,
accommodations, and experiences all over the planet.


Other News
COMMERCIAL TRAVEL

XO and SXSW® Partner, Taking Ideas to New Heights

xo & sxsw | March 08, 2022

Leading private aviation provider XO, announced its partnership with South by Southwest®(SXSW®), the world-renowned conference and festival. Taking place on March 11 through Sunday, March 20 in Austin, Texas, SXSW attracts transformational thinkers, innovators, and doers who can now access XO for all their private aviation needs, including crowdfunded flights in and out of Austin. It's only fitting that XO's transformative platform, which leverages predictive analytics and crowdfunding technology, is available to those flying to SXSW, where so many innovations have been introduced. Joining or initiating a crowdfunded flight to conferences and other innovative gatherings around the globe can create moments of collaboration among like-minded people. Through XO's digital platform, entrepreneurs traveling to the festival can crowdfund flights from their local cities by tapping into their network of fellow founders and leaders to purchase individual seats on a private jet. This revolutionary option allows the existing supply base of private aircraft to be used more efficiently, increasing availability and reducing clients' costs. "We are proud to be a private aviation partner of SXSW, We are making traveling with your colleagues, your network, and other leaders you meet through our crowdfunded flights profoundly convenient and more affordable across a range of aircraft classes. Our technology-forward platform is aligned with the spirit and goals of SXSW, and we look forward to flying creators, technologists, and entrepreneurs to and from Austin this March and beyond." -Lynn Fischer, Chief Marketing Officer at XO The XO mobile app and website allow travelers to access guaranteed pricing across a range of aircraft and global routes, with the ability to search and book flights instantly, making private travel more accessible than ever before for leading companies and creators. After being fully online last year, SXSW will deliver a hybrid experience with unparalleled discovery, learning, professional development, and networking with creators and leaders from around the world. The event features conference sessions, film festival screenings, music festival showcases, world-class exhibitions, competitions, awards ceremonies, and much more. XO is committed to supporting and elevating creators to connect to drive business innovation, personal fulfillment, and the global economy. For more information on XO and crowdfunded flights to and from Austin, please visit: https://flyxo.com/shared-charter/sxsw/ About XO XO is part of Vista, the world's first private aviation ecosystem, integrating a unique portfolio of companies offering asset-light flying solutions to cover all key aspects of private aviation. With experience flying to 187 countries – representing 96% of the world – the Vista group of companies completes over 70,000 flights and serves over 150,000 passengers annually. Vista group owned and managed fleet of more than 200 aircraft is suited to diverse flight duration, trip, and passenger requirements, backed by the knowledge and expertise of an international team, delivering the best end-to-end service to any private aviation customer. In addition to the group-owned and managed fleet, the safety-vetted XO Alliance Network gives customers access to 2,100+ aircraft globally, covering the full spectrum of cabin classes. Shared flights are XO Global LLC Public Charters as defined by 14 CFR 380 and are subject to XO's Public Charter Operator Participant Agreement. XO Global LLC is not a direct air carrier and does not operate any aircraft. All flights will be operated by properly licensed US or foreign air carriers. All services are subject to the terms and conditions available at flyxo.com/legal/. Fla. Seller of Travel Ref. No. ST42114.

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AIRLINES AND AIRPORTS

Oman Air transforms staff travel with IBS Software partnership

Oman Air & IBS Software | May 16, 2022

Oman Air has partnered with IBS Software to fully digitalize its staff travel program, delivering a highly configurable, self-service platform for employees to book and manage complex leisure travel, annual leave travel and duty travel policies.Award-winning Oman Air overhauled its on-premise legacy system with IBS Software's SaaS-based iFly Staff platform to enable self-service for its employees to easily manage their travel needs. The system has also significantly extended usability, allowing users access via any browser or any Android or iOS device, replacing the legacy desktop-only service. iFly Staff now handles all Oman Air active and retired employee's ID travel, supplementary ticketing, and annual leave ticketing, as well as the staff ticketing of partner companies TRANSOM Catering, TRANSOM Handling and TRANSOM SATS Cargo. The platform's highly configurable business rules engine means Oman Air gains the ability to dynamically update its policies, create and roll out new policies and processes, thus reducing the lead-time to implement policy changes. This has resulted in significant gains on operational efficiency over the last six months since the system went live. "Our partnership with IBS Software has transformed the staff travel experience, simplifying processes to make it far easier for our employees to manage their personal and corporate travel, Navigating the intricacies of constantly updating travel policies represents a major win for the whole airline – from both an employee satisfaction and operational efficiency perspective." -Dr. Khalid Al Zadjali, Senior Vice President Digital, Oman Air The new staff travel system comes as part of Oman Air's ongoing efforts to enhance the benefits and facilities presented to employees, said Hilal Al Siyabi, Senior Vice President, People, Oman Air. "Self-service and mobile capabilities have significantly improved our employees' travel experience while reducing the workload associated with providing facilities. "It has been a privilege to work with the teams at Oman Air, who are constantly striving to deliver new, innovative services to staff and passengers alike, Fully digitalizing processes has allowed them the ability to not only provide superior staff travel functionality and ease of use for users, but also considerably improve Oman Air's internal operations. We're also proud that the deployment of iFly Staff was managed remotely due to Covid-19 travel restrictions." -Vijay Chakravarthy, Vice President and Head of Staff Travel, IBS Software About IBS Software IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise and hospitality industries. IBS Software's solutions for the aviation industry cover fleet & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel and air-cargo management. IBS Software also runs a real time B2B and B2C distribution platform providing hotel room inventory, rates and availability to a global network of hospitality companies and channels. For the tour and cruise industry, IBS provides a comprehensive, customer-centric, digital platform that covers onshore, online and on-board solutions. IBS Software is a Blackstone portfolio company and operates from 15 offices across the world. Further information can be found at https://www.ibsplc.com/. About Oman Air Oman Air (WY), the national airline of the Sultanate of Oman, began its operations in 1993. Initially founded to serve key domestic routes, it has since undergone rapid growth and is today recognized as a major international carrier connecting cities around the world to Oman's spectacular natural beauty, captivating charm and genuine openness. A Five-Star COVID-19 Airline Safety Rating from Skytrax and two consecutive (2021 and 2022) Five-Star Major Airline Ratings from the Airline Passenger Experience Association (APEX) are among its many industry accolades. The airline has played a vital role in transforming Muscat into an important traffic hub in the Middle East, supporting adjacent commercial, industrial and tourism activities. With a fleet comprising ultra-modern, fuel-efficient aircraft that feature luxuriously appointed interiors, Oman Air is renowned for its exceptional products and services, both in the air and on the ground, and for the signature Omani hospitality available to guests on every flight. Ongoing investments in new technologies, innovative products and enhanced guest services have solidified its position as a premium, multi-award-winning airline of outstanding repute. Both Oman Air and Oman Air Holidays proudly display the Safe Travels stamp from the World Travel and Tourism Council (WTTC) for best practices relating to standardized global health and hygiene protocols.

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HOSPITALITY TRENDS

Curator Hotel & Resort Collection Welcomes Six New Members, Offering Discerning Travelers Unique Experiences Across the U.S

Curator Hotel & Resort Collection | February 01, 2022

Curator Hotel & Resort Collection ("Curator") is kicking off the New Year by welcoming six new members to its growing portfolio of independent hotels and resorts. Spanning California, Vermont, Colorado, and Hawaii, these destinations offer unique experiences with nature as a backdrop, allowing guests to align mind, body, and spirit. "We are thrilled to jumpstart the New Year by welcoming these members to our growing portfolio of more than 85 hotels and resorts, The addition of these hotels, along with our first dining experience member, the Napa Valley Wine Train, is a testament to our offerings. We are proud to have these members in our collection as they all provide travelers with experiences that are shaping the new age of travel." -said Jennifer Barnwell, President of Curator Hotel & Resort Collection Curator is following up an immensely successful year by representing more than hotels and resorts. With the addition of the Napa Valley Wine Train, the collection creates a space for all independents in the hospitality industry who have distinct and unique offerings that travelers crave. "As a founding member of Curator with eighteen properties in the collection, we have experienced firsthand the incredible value and many benefits that it provides for independents,We are thrilled to be adding The Napa Valley Wine Train to Curator so it can also benefit from best-in-class technology and services, as well as the ability to tap into Curator's vendor expertise and negotiating power." -Jake Donoghue, CEO of Noble House Hotels & Resorts. The newest members of Curator Hotel & Resort Collection include: Estancia La Jolla Hotel & Spa (La Jolla, California) - Solo travelers, couples, and friends seeking an escape to reconnect will enjoy Estancia La Jolla Hotel & Spa. This hacienda-style resort is located between San Diego's seaside villages of La Jolla and Del Mar. It features 10 acres of beautiful green gardens, quiet courtyards, warm fireplaces, and world-class amenities. Guests can also experience the flavors of the West Coast at the hotel's dining venues, from breakfast delights at Greenfinch Restaurant & Bar to coastal-inspired dishes at Mustangs & Burros. Estancia La Jolla Hotel & Spa is managed by Noble House Hotels & Resorts. Gateway Canyons Resort (Gateway, Colorado) - Colorado's Gateway Canyons Resort is where luxury and adventure travel meet. Gateway Canyons offers breathtaking views of the high-desert landscape and is located right in the heart of red rock country, where endless outdoor adventures like off-road touring, horseback riding and mountain biking await travelers. The Resort is managed by Noble House Hotels & Resorts. Napa Valley Wine Train (Napa, California) - Travelers are invited to sip, savor, and enjoy an elegant, 36-mile roundtrip train ride through California's Wine Country. This vintage wine train has been operating since 1864 and features everything from gourmet meals to tours with sweeping views of Napa Valley; there are even hidden gems not located on traditional maps. Managed by Noble House Hotels & Resorts, Napa Valley Wine Train also offers hotel and train packages for travelers wanting to extend their stay. Maui Beach Hotel (Kahului, Hawaii) - Experience the beauty of Maui on the shores of Kahului Bay at Maui Beach Hotel. Located just five minutes away from the Kahului Airport, the hotel is at the heart of Maui. It gives travelers access to top attractions, including Iao Valley, Wailuku and the infamous Road to Hana. Travelers who choose Maui Beach Hotel are in for an unmatched and rejuvenating cultural experience. Springboard Hospitality Group manages Maui Beach Hotel. Villa Florence (San Francisco, California) - Welcoming travelers since 1908, Villa Florence is urban elegance nestled in the heart of the sights and sounds of San Francisco. Attractions like Union Square, The Embarcadero, Chinatown, and Museum of Modern Art are within walking distance of the hotel - perfect for travelers looking to explore a new destination. Spire Hospitality manages Villa Florence. Topnotch Resort (Stowe, Vermont) - Travelers seeking an 'off the grid' escape will enjoy Topnotch Resort's exclusive location nestled in New England's Green Mountains. This luxurious resort and spa offers suites, resort homes, a Topnotch Tennis Academy, custom spa treatments and a casual dining experience that encourages guests to create memories together. Nature lovers will also enjoy the great outdoors with activities like fishing for trout in the Lamoille River or riding a horse-drawn sleigh through Vermont's countryside. Spire Hospitality manages the Resort. For more information on Curator Hotel & Resort Collection, visit www.CuratorHotelsandResorts.com. About Curator Hotel & Resort Collection Curator Hotel & Resort Collection is a distinct collection of hand-selected small brands and independent lifestyle hotels and resorts, founded by Pebblebrook Hotel Trust and a group of industry-leading hotel operators. Curator provides lifestyle hotels the platform to come together and tap into cost saving agreements, new products, services and technologies, and benchmarking reports while allowing their members the freedom to retain what makes their hotels unique. In addition to Pebblebrook, the founding members of Curator include Davidson Hospitality Group, Noble House Hotels & Resorts, Provenance, Sage Hospitality Group, Springboard Hospitality, and Viceroy Hotels & Resorts. For more information, visit www.curatorhotelsandresorts.com and follow us at @CuratorHotelCollection. About Noble House Hotels & Resorts, Ltd. Built upon a philosophy that emphasizes location, distinction, and soul, Noble House Hotels & Resorts dedicates itself to creating and managing exceptional properties that celebrate their local communities and the adventures to be had within them. Headquartered in Seattle, Washington and continually growing, the Noble House portfolio features a luxury and upper upscale portfolio of 24 distinct and visually captivating hotel properties; over 66 restaurants, bars, and lounges; the Napa Valley Wine Train; and a collection of spas, marinas, and private residences throughout the U.S., Canada and Mexico. A range of beachfront resorts spanning California and Florida; luxury retreats in Jackson Hole, WY, British Columbia, and Colorado; and award-winning urban hotels in Seattle and San Francisco comprise the diverse collection. Centered within destinations worthy of every bucket list and layered with unique amenities that inspire adventure, the curated collection of one-of-a-kind hotels, resorts, and adventures are known for creating unforgettable travel experiences. For more information, visit www.noblehousehotels.com or call Noble House Hotels & Resorts at 877.NOBLE.TRIP. About Pebblebrook Hotel Trust Pebblebrook Hotel Trust (NYSE: PEB) is a publicly traded real estate investment trust ("REIT") and the largest owner of urban and resort lifestyle hotels and resorts in the United States. The Company owns 53 hotels and resorts, totaling approximately 13,200 guest rooms across 15 urban and resort markets. For more information, visit www.pebblebrookhotels.com and follow us at @PebblebrookPEB. About Spire Hospitality Spire Hospitality is a nationally recognized third-party hotel management company specializing in creating value for our hotel investors while delivering exceptional guest experiences and providing an outstanding place to work. The Irving, TX-based company's diverse portfolio of properties includes unique independent hotels and highly respected brands, including Marriott, Hilton and IHG. Spire is part of the AWH Partners family, which also includes AWH Development, a full-service real estate development company headquartered in New York. With more than 35 years of hotel operating experience, Spire is committed to preserving, protecting, and enhancing hotel real estate value.For more information, visit www.spirehotels.com. About Springboard Hospitality For more than 30 years, Springboard Hospitality, previously known as OLS Hotels & Resorts, has transformed people, properties, and communities as a leader in the hospitality industry managing and developing innovative boutique and branded properties throughout the U.S. With dual offices in Honolulu and Los Angeles, Springboard operates more than 38 properties across 10 states. Led by technology entrepreneur Ben Rafter, Springboard specializes in using analytics and technology with its Hospitality Intelligence (H.I.) to ensure properties are optimizing return on investment. The company offers a full spectrum of hotel services with expertise in creative management, marketing, sales, revenue management, food and beverage and more. The Springboard Hospitality team is committed to going above and beyond with high-touch, personalized service in every aspect of its operations, from its interactions with guests to its relationships with owners. For more information, visit www.springboardhospitality.com.

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DESTINATION AND TOURISM

Jumeirah Group and Incode Technologies Announce Strategic Partnership to Shape Hospitality Experiences of the Future

Jumeirah Group & Incode Technologies | May 11, 2022

Jumeirah Group, the global luxury hospitality company and member of Dubai Holding, has announced a strategic partnership with Incode Technologies, the industry-leader in identity verification and authentication for global enterprises, to transform hospitality expectations and further innovate the guest experience.Today, the industry is filled with time consuming processes that often do not meet the expectations of omnichannel guests who seek flawless interactions across every touchpoint. Designed to provide a seamless experience from the moment a guest steps foot in a Jumeirah hotel or resort, the partnership with Incode will tackle this challenge head-on through enhanced digital and biometric technology. In accordance with best practices to ensure privacy and security, the system uses their identity to customise and create truly personalised experiences, on and off property. “Time is precious for our guests and so we constantly look at ways in which to make their experience as seamless as possible so they can maximise their time with loved ones, With our new partnership with Incode, we will leverage the system's personal recognition capabilities and connectivity so that our in-house systems can intuitively tailor the guest experience based on purchasing behaviour and stored personal preferences, building trust and strengthening connections.” -Pedro Deakin, Senior Vice President of Brand & Design at Jumeirah Group. The two companies share a vision to disrupt today’s hospitality experience, where generic and disjointed experiences remain pervasive. Highlights of the partnership include: Transparent guest identification: In a matter of seconds, even before arrival, the industry’s only fully automated identity verification engine validates the identity of a guest and associates him or her with a Jumeirah One account. This allows guests to identify themselves at their convenience and immediately introduces a magical, personalised experience upon arrival. Automated digital ID creation: A digital profile of each guest is automatically created from existing IDs and payment sources. The guests’ identity becomes the foundation for customising every interaction, on and off property. Seamlessly integrated experience: Once onboarded, guests use their most unique attribute – their faces – to fully manage their respective journeys. From booking on Jumeirah.com, to accessing a digital key and ordering amenities and room service, the identity-centric journey translates into the industry’s most transparent experience; all while ensuring that privacy and security remain paramount. Contactless payments: Using biometrics, guests pay for any service across their respective property without the need for a physical payment card. “We are honoured to have the opportunity to partner with Jumeirah Group – visionaries in luxury guest experiences – to pave the way for a new generation of highly curated and personalised services, Together, we have created an experience that brings a ‘wow’ factor, creating ‘aha’ moments across every touchpoint in the guest journey. By remodelling and removing friction across these experiences, we are building trust and creating delight between hotels and their customers.” -Ricardo Amper, Founder and CEO of Incode. About Incode Incode is a leading identity company that is reinventing the way humans verify their identity and interact with the world’s largest companies with a highly secure and delightful AI-based experience. Incode’s end-to-end fully automated orchestration platform enables seamless access across multiple channels with products focused on onboarding, authentication and payment verification that increase conversion and reduce fraud. With its mission to power a world of trust, Incode works with a number of the world’s biggest banks, fintechs, hotels, governments and marketplaces. Incode is based in San Francisco with offices in Europe and Latin America. To learn more about Incode, visit www.incode.com About Jumeirah Group: Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 25 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubai’s Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Belgravia at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirah’s name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Group’s award-winning homegrown concepts including Sal, KAYTO, Shimmers and French Riviera, enjoy an enviable reputation for culinary excellence alongside the group’s Michelin stared Shang High and L’Olivo restaurants. The health and safety of guests and colleagues remains Jumeirah Group’s utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each market’s respective government directives. www.jumeirah.com

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Spotlight

Travel can be defined as many things to many people. Whether it’s for business or pleasure, the
thought of leaving your world of familiarity behind for the unknown can be exciting and glamorous.
We are entering a new golden age of travel, with low ticket prices fueling a surge in international
tourism. The internet and global interconnectedness is making it easier than ever to book tickets,
accommodations, and experiences all over the planet.

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