INDUSTRY OUTLOOK

InsureMyTrip Recognized for Travel Safety Campaign, Wins Search Award

InsureMyTrip | January 11, 2022

InsureMyTrip Recognized
InsureMyTrip is pleased to announce a win at the 2021 UK Search Awards.  InsureMyTrip, along with Screaming Frog, a search marketing company, won the award in the category of "Best Use of Search – Travel/Leisure (SEO)" with the entry "Travel Restrictions by State" page.  

Nominations for this award must demonstrate creativity, innovative campaigns, attract links and improve rankings.  InsureMyTrip and Screaming Frog rose to that challenge, creating informational content for travelers that drives performance success.  The "Travel Restrictions by State" page has more than 260 referring domains and is the third most linked page on InsureMyTrip.com (behind the homepage and Covid-19 information hub). 

"While many of the links were gained because of ScreamingFrog's rigorous outreach, our own constant updates, email marketing, and high ranking have all contributed heavily to the page's success in the search results,"

-InsureMyTrip's Search Engine Optimization expert Brendan Pearson.

Judges of the UK Search awards said this about InsureMyTrip's "Travel Restrictions by State" campaign:

"Really clear objectives and strategy – clear focus on relatable, credible, and unique content for their readers. Brilliant use of real time information, assets and leveraging in the moment moments – no tourism, hand sanitizer, interactive maps. Brilliant performance for competitive terms which has resulted in solid organic growth. Massive well done!"

About InsureMyTrip
It's simple. InsureMyTrip finds you the right travel insurance plan, every time. InsureMyTrip is the authority on travel insurance. We are committed to empowering travelers to make the best possible insurance decisions by leveraging our technology, data intelligence, and expertise.

Spotlight

More than 440 airlines distribute through Amadeus (including 70 low cost airlines). Of those airlines, a total of 248 are available on the highest access level on the Amadeus system, which brings multiple advantages to your agency when it comes to delivering high quality customer service.


Other News
HOSPITALITY TRENDS

Propst Development and Chartwell Hospitality Complete Hilton's Conrad Luxury Hotel in Nashville

Chartwell Hospitality | June 23, 2022

Propst Development and Chartwell Hospitality announced they have finalized development of the Conrad Nashville hotel, located in the Broadwest city block in Midtown. The Conrad Nashville is Hilton’s first luxury branded hotel in Nashville and is scheduled to open on June 29, 2022. Additionally, the co-developers have completed the sale of the 234-room property to Northwood Investors, LLC, a premier owner and manager of luxury hotels around the world. “Our goal for Broadwest was to create a property that all Nashvillians are proud of, and we believe the Conrad raises the bar as one of the most luxurious hotel properties in America, Projects like this draw investment into local neighborhoods and bring new economic stimulus and opportunities to local residents and businesses – the Conrad Nashville alone will employ more than 200 people. We are thrilled with the execution of this development and to see it welcome its first guests in the coming days.” -Bill Propst, Chairman of the Propst Companies We had a vision to develop the nicest Conrad in the Hilton system as well as position this hotel to be the nicest luxury hotel in Nashville. I believe we have accomplished that goal,said Rob Schaedle, Founder and President of Chartwell Hospitality. Javier Rosenberg, president of Northwood Hospitality LLC stated, We are delighted to add the Conrad Nashville to our portfolio. Nashville is quickly becoming one of the top destinations in the country for leisure and corporate travel along with meetings and events. The Conrad Nashville is set to inspire and redefine the luxury hotel landscape, offering some of the best accommodations and experiences the market has to offer. The Conrad Nashville is part of Broadwest, a $540 million, 1.3 million square foot mixed use project master developed by Propst Development and consists of 630,000 square feet of Class A office space, 196 luxury condominiums, and the Conrad Hotel. Broadwest encompasses a full city block and has transformed Midtown into one of the most active areas for development in Nashville. Conrad Hotels and Resorts are known for offering guests a seamless connection between contemporary design, leading innovation, and authentic local culture. The Nashville property features 234 guest rooms and suites, 11,000+ square feet of meeting space, a third level outdoor terrace pool, and distinct food and beverage offerings, including locally-sourced Blue Aster restaurant and Thistle and Rye whiskey bar. Northwood Investors LLC is a privately held, real estate private equity firm that owns and operates real estate across the U.S. and Europe. The firm currently manages approximately $8 billion of investor capital. Northwood’s flagship fund seeks to opportunistically acquire well-located real estate with a plan to create value through hands-on asset management. Northwood is vertically integrated with in-house operating teams across the office, multifamily, retail, hospitality, and urban logistics sectors. Please visit northwoodinvestors.com for more information. For further information contact John Hughey, President of Propst Properties at Hughey@Propst.com. About Chartwell Hospitality Chartwell Hospitality is a fully integrated real estate company based in Nashville, Tennessee. We specialize in the acquisition, development, and management of high-quality, branded, limited- and full-service hotels. Founded in 2003, Chartwell consistently surpasses competition in occupancy and market rates. Simply, our mission is to be the best in the business. For more information, visit www.chartwellhospitality.com.

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TRAVEL TECHNOLOGY

LNER Launches International Website Making Travel Simpler for Overseas Tourists

LNER | February 14, 2022

London North Eastern Railway (LNER) is proud to announce the launch of its new international website, making travel simpler and smarter for overseas customers. The new website coincides with the removal of pre-departure testing and quarantine rules for vaccinated people arriving in England or Scotland from 11 February 2022. In a move that expands LNER’s global market, customers in 10 countries, including China, Japan, Spain, South Korea and Italy, are among the first to benefit when booking directly online. LNER’s new search and booking engine offers international customers in those countries an option to purchase train tickets using their language and currency. The LNER.co.uk website will automatically detect those customers who are searching outside of the UK and will redirect them to the customised site to improve their online booking experience. The website launch comes as LNER reintroduces its full timetable, excluding pre-planned engineering works, meaning customers can discover destinations across the full 956-miles of East Coast route. LNER has been working with travel tech company and rail retailer, Omio, to develop the site, which has the capability to operate in up to 20 languages and 26 currencies, including Euros, Korean Won and Japanese Yen or by using a payment method recognised in the home country. “Our mission is to transform rail travel, inspiring more people to explore the beauty of England and Scotland with our world-class Azuma trains. The launch of our international website means we are offering our customers the best possible experience throughout their journey from the moment they look to make a reservation, to their journey onboard to the time they arrive at their destination." -David Horne, Managing Director at LNER We are continuing to see strong demand for customers travelling with LNER for leisure, which is contributing to a strong recovery from the pandemic. Our new international website will now make it easier for even more visitors from overseas to travel with LNER and explore our fantastic destinations. Data from the Office for National Statistics show there were 40.9 million visits to the UK in 2019, with overseas visitors spending £28.4 billion, when almost a quarter travelled by rail during their stay. Many of the top tourist destinations feature on LNER’s East Coast route, including London, Edinburgh, Leeds, York, Newcastle and Inverness. The LNER route is also home to some of the most spectacular scenery in the country, from the Scottish Highlands to the Northumberland coastline and the many towns and cities along the way. Figures from the Office of Rail and Road further showed that LNER customer numbers in July to September 2021 recovered to 89.6 per cent of pre-pandemic levels, nearly 20 percentage points higher than any other operator, with LNER working hard to build on that success. Sally Balcombe, Chief Executive at VisitBritain said: This new initiative will help to boost future bookings by making it much easier for international visitors to plan their trips. Removing barriers to travel also promotes a message of welcome and will encourage visitors to explore more, travel further and stay longer, helping to drive tourism across more of the country, boosting local economies. VisitScotland is also welcoming the move. Data from 2019, pre-pandemic, shows there were 3.4 million overnight international trips to Scotland, of which around a third came from Europe, with a £2.5bn spend from overnight international trips of which 36 per cent was from Europe. “We welcome the launch of LNER’s new international website to make it easier for visitors to book and travel by rail. Train travel is a central part of creating a sustainable tourism destination in Scotland and we support any moves which will encourage its use, while helping to boost Scottish tourism as it recovers from the impact of COVID-19.” -Malcolm Roughead, Chief Executive of VisitScotland LNER is welcoming even more customers back to rail in many ways. ‘Seat Sure’ enables customers to travel reassured they have the comfort of a seat for the duration of their journey. Once onboard, they’ll enjoy the very best in LNER hospitality and customer service, with a wide range of food and drink, sourced locally along the route, served to their seat in both First Class and Standard. For visitors and customers looking for inspiration to make eco-friendly choices, LNER has launched a ‘Green Guide’ showcasing the best places to stay, eat and drink during trips to London, Newcastle or Edinburgh. https://www.lner.co.uk/our-destinations/travel-inspiration/green-guides/ LNER’s new Azuma fleet is delivering significant environmental benefits with trains running using overhead electric wires along the majority of the East Coast route, delivering the greenest form of motorised public transport. To ensure customers can travel with confidence, enhanced levels of cleaning continue to be carried out at LNER managed stations and onboard trains. About LNER London North Eastern Railway (LNER) is on a mission to transform rail travel for the customers and communities we serve. Our new modern Azuma fleet of trains will continue the LNER tradition of setting new, higher standards in comfort, reliability and customer experience. LNER calls at more than 50 stations along the East Coast route, totalling 956 miles including major towns and cities between London, the East Midlands, Yorkshire, North East of England and Scotland.

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BUSINESS TRAVEL

Mystifly Joins UATP Network

UATP | April 22, 2022

UATP and Mystifly announced a strategic partnership in which UATP will be integrated into MystiPay, an airline payment solution from Mystifly. The partnership focuses on reducing the cost of acceptance for travel payments. "We recognize that the airline distribution and payments landscape is complex, Through MystiPay, and with UATP as the scheme, we want to offer a profitable and secure payment solution that unlocks new revenue streams and better rebates, while lowering the cost of acceptance. We take great pride in partnering with UATP as both businesses share a common vision to provide a better payment opportunity for all. We look forward to maximizing the value of this partnership." -Rajeev Kumar, CEO and MD, Mystifly Today, Mystifly is one of the largest global B2B airfare aggregators backed by its strong travel technology vision. Mystifly offers search and retailing, order management, revenue and channel management, ancillary sales, multi-currency payment wallet , "Mystify continues to grow as a travel tech leader. Becoming an Issuer will enhance supplier relations and increase spending power. Mystifly will help save the industry money by utilizing UATP in its supplier relationships." -UATP President and CEO Ralph Kaiser For more information, visit UATP.com or Mystifly.com. ABOUT UATP UATP is a global payment solution owned and operated by the world's airlines and accepted by thousands of merchants for air, rail and travel agency payments. UATP connects airlines to Alternative Forms of Payment which can expand reach and generate incremental sales globally. UATP offers easy-to-use data tools, DataStream℠ and DataMine℠, which provide comprehensive account details to Issuers and Corporate Subscribers for accurate travel management. Accepted as a form of payment for corporate business travel worldwide by airlines, travel agencies and Amtrak®; UATP accounts are issued by: Aeromexico; Air Canada (TSE: AC); Air China; Air New Zealand (ANZFF.PK); Air Niugini; Air Serbia; American Airlines (NASDAQ: AAL); APG Airlines; Austrian Airlines; BCD Travel; China Eastern Airlines (NYSE: CEA); Delta Air Lines (NYSE: DAL); EL AL Israel Airlines; Etihad Airways; Fareportal; Frontier Airlines; GOL Linhas aereas inteligentes S.A. (NYSE: GOL and Bovespa: GOLL4); Hahn Air; Hight Point Travel; Japan Airlines (9201:JP); JetBlue Airways; Qantas Airways (QUBSF.PK); Shandong Airlines; Sichuan Airlines; Southwest Airlines; Sun Country Airlines; TUIfly GmbH; Turkish Airlines (ISE:THYAO); United Airlines (NYSE: UAL) and WestJet. AirPlus International issues the UATP-based Company Account for Lufthansa German Airlines. About Mystifly: Mystifly is a travel tech leader in airline retailing envisioned to bring a positive difference in the experience of the travelers and how air travel is sold. Mystifly is the new operating system for existing or new businesses to start or grow their travel business globally. Certified by IATA as a NDC Level 4 Aggregator, Mystifly offers NDC-aligned tech stacks for businesses of every size. Founded in 2009, Mystifly unifies distribution, fulfilment and payments on a single platform that allows search, ticket, ancillary sales, post-booking services and payment for over 700 airlines including 180 LCCs, NDC and Non-NDC Airlines. Mystifly's suite of products empowers over 3000 clients globally.

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BUSINESS TRAVEL

Emburse Launches the Ultimate Business Travel Companion Tool to Enhance the Entire Trip Experience

Emburse | April 06, 2022

Emburse, a global leader in spend management solutions, has announced the launch of Emburse Go: a mobile travel companion that delivers the best possible business travel experience by managing every aspect of a trip - from end to end. Emburse Go extends well beyond typical flight and hotel itinerary information, providing valuable location-based content to keep travelers safe, comfortable and productive. Traditionally, business travelers have had to navigate every aspect of a trip themselves, beyond basic transit and accommodation. Emburse Go allows employers to easily curate destination information and deliver contextual messaging that not only meets growing employee expectations, but also helps reduce spend leakage and minimize risks. It even allows companies to track the carbon footprint of each trip and across their travel program. Designed for small and medium-sized businesses, Emburse Go is based on the Emburse Go Premier (formerly Roadmap) award-winning corporate travel app used by millions of travelers at large enterprises including Nike, Microsoft and Merck. Notable features include: Consumer-like app delivers a curated experience at every stage of the trip Emburse Go differs from most business travel apps by providing much more than flight notifications and itinerary information, such as company-selected city guides and preferred supplier links for easy access to the corporate booking tool, corporate TMC, corporate card and expense solution. It focuses on supporting travelers holistically throughout their trip, including the entire time they’re at their destination. Once a trip is booked (whether via a corporate booking tool or online booking site), the app can be automatically pre-populated with the itinerary, any subsequent itinerary changes and all relevant destination information. This includes local transport tips, tipping recommendations, risk and safety information, and local music and points of interest. As employees use the app, employers can learn from their experiences via travel data that relies on machine learning best practices and traveler reviews given through the app. This helps improve future trip recommendations and measures performance against travel program goals. Emphasizes traveler safety, helping employers prioritize duty of care Travelers can access essential safety information about their destination within the app. Emburse Go provides the latest COVID testing requirements, travel advisories, and visa requirements, and links to request assistance during the trip. Corporate travel managers can reduce risk by easily communicating safety information to travelers via the app. Tracks carbon footprint and informs sustainable decision-making More than 70% of business travelers are concerned about their company’s carbon footprint, according to Statista. Emburse Go leverages data from Greenhouse Gas Protocol (GGP) to allow employees to manage their footprint and companies to get an overview of their impact. Travelers can view the carbon footprint of their entire trip, including flights, ground transportation and hotel choices, in the Emburse Go app. Data from all employee trips is gathered in a central dashboard, enabling organizations to measure and analyze their overall carbon footprint and benchmark it against their ESG (Environmental, Social and Governance) commitments. “Optimizing the business traveler experience has long been overlooked as a nice-to-have. But not any more. The pause in business travel and the overall increased focus on employee wellbeing has made companies reassess how to treat their employees while on the road. All organizations, no matter their size, have to rise to the challenge with curated experiences, easy-to-use mobile apps, and clear commitment to comfort, safety and sustainability. Business trips are an opportunity to live up to your organization’s values and promises. Companies that fail to do so will feel the impact in the form of higher travel costs, employee churn and reputational pressure,” -Eric Friedrichsen, CEO of Emburse. Emburse Go is available as an iPhone or Android app, to existing Emburse customers. It comes with a desktop self-service portal for travel managers, enabling them to create targeted and custom messaging for travelers. Emburse Go Premier is available to existing customers or as a standalone solution. Emburse Go Premier customers also receive monthly reports and insights for their entire travel program. The app is available in seven languages. About Emburse Emburse is a modern spend management company offering solutions that revolutionize the way organizations manage employee expenses, process invoices and make payments. Emburse humanizes work by empowering business travelers, finance professionals, and CFOs to eliminate manual, time-consuming tasks, so they can focus on what matters most. Its innovative offerings, which are tailored to meet the unique business needs of specific industries, company sizes, and geographies, are trusted by more than 9 million users in more than 120 countries. Over 16,000 customers, from start-ups to global enterprises, including Bosch, Grant Thornton, Telefónica, Lufthansa Systems, and Toyota, rely on Emburse to make faster, smarter decisions, improve compliance, and optimize spend -- making corporate spend deliver meaningful value for the organization. Emburse is recognized as a leader in expense management and accounts payable automation by analyst firm IDC, and has received multiple awards for innovation and its high levels of customer satisfaction. For more information on Emburse, visit emburse.com, call 877-EMBURSE, or follow the organization’s social channels at @emburse.

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Spotlight

More than 440 airlines distribute through Amadeus (including 70 low cost airlines). Of those airlines, a total of 248 are available on the highest access level on the Amadeus system, which brings multiple advantages to your agency when it comes to delivering high quality customer service.

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