Israel tourism looking healthy

International Travel & Health Insurance Journal | June 10, 2019

Israel recorded an impressive 440,000 international tourist arrivals in May this year, an 11.1-per-cent rise compared with May 2018 and a 26.8-per-cent rise compared with May 2017. This is according to figures released by the country’s Central Bureau of Statistics.

Spotlight

Rapidly falling oil prices and high profile disasters have kept the region in the headlines. But as the region emerges into the Chinese New Year, conditions appear to be growing ever more ripe that will allow APAC to grow rapidly to become a travel destination to be reckoned with.


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COMMERCIAL TRAVEL

SAMSONITE INTRODUCES DYNAMIC NEW ELEVATION PLUS COLLECTION

Samsonite | June 09, 2022

Samsonite, a worldwide leader in superior travel bags, luggage, and accessories, announces the launch of their latest collection, Elevation Plus. Comprised of four styles and three colorways, the Elevation Plus collection boasts a timeless design and proprietary capabilities, raising the bar for future travel.With traveler-friendly details like the new QuickEntry™ pocket for easy access to your essentials by the simple push of a button, Elevation Plus cases allow you to conveniently keep grab-and-go items such as your laptop, phone, or hand sanitizer within reach without having to open your luggage. The pocket also locks for added security during travel. Other attributes on both carry-on styles include the TecFolio™ removable pouch, for secure transportation of electronic chargers, cables, make-up brushes, or any other miscellaneous item that needs to be stowed away during a trip. The wireframe removable garment divider with dual compression straps, and expandable packing features allow the user to organize the luggage to their liking, without worrying about wrinkles or space. The design forward collection also features a WetPak™ pocket, a spill-safe pocket for stress-free traveling with TSA approved liquids. Offered in two carry-on sizes as well as a Medium Glider and Large Spinner, the Elevation Plus collection has something for any level of travel. The Medium Glider cases offer higher packing volume than traditional medium size spinners, for added storage of any items picked up during travel. Utility patented off-set wheels, a lower center of gravity, and extended handle system provide smooth movement during transport. This newest collection continues the Samsonite legacy of innovation and industry design leadership. Each piece is thoughtfully crafted to create a seamless packing experience. The result is a group of easy, approachable, and adaptable luggage with the sleek aesthetic and high-quality details that Samsonite is known for. In keeping with the Samsonite commitment to sustainability, the interior lining of the Elevation Plus Collection is crafted using Recyclex™ material technology and made from 100% post-consumer recycled PET (rPET) bottles. Since 2018, Samsonite has launched over 50 products using Recyclex™ fabric, made from 100% post-consumer recycled PET (rPET) bottles, recycling approximately 52 million 500ml PET bottles and resulting in longer-lasting luggage. The Elevation Collection is available in a 22x14x9 Carry-On Spinner ($209.99), Carry-On Spinner ($219.99), Medium Glider ($249.99), and Large Spinner ($279.99) and comes in Triple Black, Cypress Green, or Midnight Blue. The collection is available to purchase on shop.samsonite.com or through retailers including Macy's, Kohl's, and Belk. To learn more about the full range of Samsonite products, please visit shop.samsonite.com or Instagram at @samsoniteusa. About Samsonite: Samsonite is the world leader in superior travel bags, luggage and accessories combining notable style with the latest design technology. Renowned for breakthrough research, development and its commitment to both innovation and sustainability, Samsonite has cemented its prominence with a number of industry firsts while continuing to leverage its rich design heritage to create unparalleled products. For more information visit www.samsonite.com.

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TRAVEL TECHNOLOGY

Travel Super App Innovator, TRZMO Announces Launch of 'Moments' Feature

TRZMO | June 28, 2022

TRZMO has launched version 2.0 of its travel super-app at Phocuswright Europe 2022, the leading global travel conference. A highlight of the new version of the TRZMO app is the new 'Moments' feature which allows users to capture images with GPS data and share memories in their travel diary within the app. These Moments can be shared in the future on the TRZMO app and other social platforms.The app is free on Apple App store and Google Play store for a limited time to celebrate the exciting new 'Moments' feature. Moments helps to capture images of destinations and experiences to include in the TRZMO trip timeline. For each trip, users can add 'Moments' to look back on or share amazing discoveries made on a trip – from a hidden gem of a restaurant to a little known beach or a local shop that doesn't have a website, but deserves to be shared. The 'Moments' feature is also valuable for business travelers to record business expenses. This new feature makes the TRZMO app more engaging, and makes travel more interactive amongst people along for the trip, or looking for travel inspiration, recommendations or ideas of what to do, eat or experience. 'Moments' on TRZMO allow a traveler to record treasured experiences with a personal note or reflection right in the app which places it thoughtfully in the context of a trip, rather than just having photos lost in the shuffle of a smartphone album. "Since the launch of our strategic advisory board and funding of $1.2 million in Q1 2022, TRZMO has been committed to evolving our free flagship app into a true travel super-app. It replaces multiple apps with one dashboard to manage flight updates, gate changes, ground transport, loyalty programs and a myriad of travel logistics from duty-free shopping to dining, weather and time-zones coupled with AI-driven, real-time recommendations and special offers. The new Moments feature is a game-changer, making the app more personalized, inspiring and engaging," -Myank Jain, Founder and CEO of TRZMO.AI Advisory Board members include Josh Wiess, an angel investor focusing on early stage tech start-ups and Conor O'Mahoney, a proven travel industry entrepreneur and innovator, and a member of Hub Angel Investment Group. TRZMO is a consumer travel super app with robust functionality. At the Phocuswright Europe 2022 conference, the company is focused on growth, adoption and mutually-beneficial partnerships. About TRZMO TRZMO is the ultimate travel super-app, available free for a limited time on the Apple App Store and Google Play Store. It presents flight itineraries, ground transportation recommendations and logistics, local weather, time, currency, and duty-free shopping recommendations on your route in one dashboard. TRZMO automatically pulls flight itineraries from your calendar, facilitating trip management without data entry like first-generation apps, and notifying you of real-time flight changes. It displays the best duty-free prices and offers along your route to be sure you get what you want at the best place, time and price with one search. TRZMO also manages loyalty cards so you can earn points, maximize value, and spend time enjoying travel instead of navigating a myriad of single-function apps. TRZMO also captures moments from travels, to save in your journey's timeline in the app or share on other platforms. Follow TRZMO on LinkedIn, Instagram and Facebook.

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TRAVEL TECHNOLOGY

GCommerce Launches Metadesk to Empower Hoteliers to Take Control of their Metasearch Channels

GCommerce | July 07, 2022

Officials of GCommerce, a leading, hospitality digital marketing agency, announced the launch of a new metasearch platform, Metadesk.Metadesk is a software-driven experience designed to address known pain points and frustrations experienced by hoteliers regarding the management of their metasearch channels while leveraging GCommerce’s world class media management and optimization skills. “Metasearch is quickly being categorized as a revenue management tool, and Metadesk is here to challenge that notion , Metasearch advertising should be continually managed and optimized for top performance. The industry is desperate for new players; the technology should be easy and less cumbersome while utilizing performance based media techniques. Why can’t hoteliers expect both? With Metadesk, they can.” -Lindley Cotton, president & partner, GCommerce. GCommerce Solutions, which is celebrating its 20th anniversary in June 2022, has been managing media channels on behalf of hotels, resorts and casinos and is employing its firsthand knowledge of media management, customer service and hospitality technology to deliver a better metasearch experience. With Metadesk, hoteliers can: Participate in a pay-per-stay model that is based on a sliding scale so the commission aligns with the property’s metasearch performance Manage and optimize metasearch advertising campaigns for performance Communicate directly with campaign specialists via the Metadesk portal Leverage first party data to deploy custom audiences on Google Hotel Ads Access real-time reporting data including metasearch channel performance Monitor metasearch channel disparities For more information about Metadesk, visit Metadesk.pro. About Metadesk Metadesk is the hospitality industry’s leading metasearch marketing platform combining programmatic and AI technology with human-powered media expertise. Created by GCommerce to make metasearch easier and transparent for engaged hoteliers, MetaDesk is an easy to use platform that equips hoteliers with the data and access they need to align their metasearch efforts with the needs of their hotels in real time. With metadesk, hoteliers can take control of their metasearch channels to generate direct bookings and effectively compete with the OTAs. For more information, visit metadesk.pro or contact sales@metadesk.pro. About GCommerce Built on the belief that one-size-fits-none, GCommerce strives to eliminate the cookie-cutter approach to digital marketing. Catering to a wide variety of clients in the hospitality and tourism industry, GCommerce provides a customized, strategic, and client-focused approach to digital marketing. Services provided include but are not limited to search engine optimization and marketing, website design and development, display advertising, email marketing, content marketing, and social media advertising and consultation. Boasting a robust and diverse clientele including industry-leading hotel management groups, luxury and boutique hotel brands, resorts and casinos, franchises and independents, and more. For more information, visit www.gcommercesolutions.com or reach out to sales@gcommercesolutions.com.

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TRAVEL TECHNOLOGY

Barceló Hotel Group Chooses Talkdesk Contact Center Solution

Barceló Hotel Group | June 20, 2022

Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, has been chosen by Barceló Hotel Group to provide a cloud-based destination to centralize the hospitality brand’s contact center operations and improve customer experience (CX) for their clientsBarceló Hotel Group is the hotel division of the Barceló Group, a Spanish tourism leader. Founded in 1931 by Simón Barceló, the hospitality company has continued to flourish under the leadership of three generations of the Barceló family. Barceló Hotel Group manages 60,000 guest rooms in more than 270 four- and five-star urban and leisure hotel properties across 24 countries. Their company philosophy of “forward hoteligence” inspires the brand to continue elevating the benchmark for guest experience – earning them recognition as one of the 30 largest hotel brands in the world. Talkdesk CX Cloud™, an end-to-end customer experience solution, helped Barceló achieve digital transformation within their contact center. The flexibility and scalability of the Talkdesk platform eased the brand through a critical pivot from geographically siloed contact centers to one centralized virtual hub for managing all customer interactions. Previously, Barceló Hotel Group contact center agents – working from various locations across the globe – were only able to focus on customer inquiries within their own geographic areas. With the Talkdesk solution, every Barceló Hotel Group agent can assist any customer at any time. Talkdesk for Salesforce™ provides agents with real-time access to key customer details, ensuring guest needs are anticipated and met. Individual agents can also access all of their communication channels, tools, and customer data on a single screen, resulting in streamlined workflows and increased efficiency. AI-powered features like Talkdesk Interaction Analytics™ and Talkdesk QM Assist™ offer valuable, real-time coaching opportunities to help agents mine every interaction for the customer insights that lead to outstanding guest experiences. “The Barceló commitment to excellent guest service is one of the main strategic objectives of the company. It’s not just our vocation, it’s the passion that drives us forward, We also believe that delivering excellent guest experiences, and offering additional value during the reservation process through our contact centers, begins with giving our employees access to the best tools integrated into an omnichannel experience with Barceló.com. The Talkdesk solution presents our contact center agents with a simpler way to leverage complex data and provide a more personalized, seamless guest experience – before, during, and after staying at any one of the hotels managed by Barceló Hotel Group.” -Iñigo Onieva, global digital business director, Barceló Hotel Group. In hospitality and tourism, the customer journey extends beyond those moments spent enjoying five-star hotel accommodation. The brands who strive to also provide five-star guest experiences – from first inquiry to those thoughtful post-visit touchpoints – will be recognised as pioneers in the quest for guest loyalty,” said Kathie Johnson, chief marketing officer, Talkdesk. “With the Talkdesk solution, Barceló agents will have the capabilities and support needed to guide guests on that complete journey. We’re proud to partner with Barceló in achieving their customer experience goals.

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Spotlight

Rapidly falling oil prices and high profile disasters have kept the region in the headlines. But as the region emerges into the Chinese New Year, conditions appear to be growing ever more ripe that will allow APAC to grow rapidly to become a travel destination to be reckoned with.

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