Kayak partners with Trip.com Group to offer car rentals in Asia Pacific

PhocusWire | December 03, 2019

Travelers in China, Singapore, Korea and other destinations in Asia Pacific can now find Trip.com’s car rental products on Kayak. The two companies are also discussing closer collaboration in the APAC region and the launch of Trip.com Group car rental services in the United States and Europe. “The demand for overseas car rentals is constantly increasing, and Trip.com Group provides high quality services with wide coverage in this sector," says Joseph Xiao, Kayak’s Greater China director.

Spotlight

Your flight has been canceled, you’re stranded at the airport, and the corrective action offered by the airline does not suit your purpose. Sounds all too familiar, right? Welcome to the 21st century world of airline travel. With increased air traffic, airports are hard-pressed to overcome complex operational challenges, from flight scheduling and terminal operations, to passenger communication and retail and maintenance planning. As a result, what the industry once called a “disruption” is now the new normal.


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AIRLINES AND AIRPORTS

NEO Exchange Expands Reach in Travel Industry With Uplisting of Global Crossing Airlines

neo exchange | March 17, 2022

The NEO Exchange is proud to welcome low-cost charter airline, Global Crossing Airlines Group Inc. (“GlobalX” or the “Company”), following a voluntary delisting from the TSX Venture Exchange. GlobalX begins trading on the NEO Exchange under the symbols JET and JET.B.Led by Ed Wegel, an industry veteran with over 30 years of commercial aviation experience, GlobalX is a US 121 flag and supplemental airline flying the Airbus A320 family of aircraft. The Company flies as a passenger ACMI and charter airline serving the US, Caribbean, and Latin American markets. “Within 18 months, we have taken GlobalX from a start-up to now operating six aircraft and the completion of a listing on NEO’s senior stock exchange, As we continue our rapid growth, we are convinced that listing on the NEO Exchange raises our profile among retail and institutional investors and provides a platform from which to expand our shareholder base." -Mr. Wegel, Chairman and CEO of GlobalX. Investors can trade shares of JET and JET.B through their usual investment channels, including discount brokerage platforms and full-service dealers. Today’s launch marks the continuation of NEO’s expansion into the travel industry – our second airline listing, and yet another graduation from a venture exchange to NEO, a mainboard Tier 1 stock exchange,” commented Jos Schmitt, President and CEO of NEO. “GlobalX has progressed from a fledgling company to a growth-focused airline on a flight path to continued success, uniquely positioned to benefit from the pent-up travel demand following the pandemic. We are proud to be the platform of choice for the next phase of their capital markets journey, and look forward to providing increased quality of trading, enhanced access to investors, and a solutions-oriented focus that is unique to the NEO Exchange. The NEO Exchange is home to well over 200 unique listings, including some of the most innovative Canadian and international growth companies, and ETFs from Canada’s largest ETF issuers. NEO consistently facilitates close to 15% of all Canadian trading volume. Click here for a complete view of all NEO-listed securities. About the NEO Exchange The NEO Exchange is Canada’s Tier 1 stock exchange for the innovation economy, bringing together investors and capital raisers within a fair, liquid, efficient, and service-oriented environment. Fully operational since June 2015, NEO puts investors first and provides access to trading across all Canadian-listed securities on a level playing field. NEO lists companies and investment products seeking an internationally recognized stock exchange that enables investor trust, quality liquidity, and broad awareness including unfettered access to market data. Connect with NEO: Website | LinkedIn | Twitter | Instagram | Facebook About Global Crossing Airlines Group Inc. GlobalX is a US 121 domestic flag and supplemental Airline flying the Airbus A320 family aircraft. GlobalX flies as a passenger ACMI and charter airline serving the US, Caribbean, and Latin American markets.

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BUSINESS TRAVEL

TransPerfect Selected by Finnair as Main Language Services Provider

TransPerfect | April 19, 2022

TransPerfect, the world’s largest provider of language and technology solutions for global business,announced that it has been chosen by Finnair as its main supplier for translation services and globalization management technology.Finnair is using TransPerfect’s GlobalLink® technology and AI solutions combined with a CoreMedia CMS connector to manage its multilingual digital touchpoints and content in 15 languages. As a result of the GlobalLink’s integration capabilities and TransPerfect’s experienced travel solutions team, the initial content deployment went live ahead of schedule and three times faster than a standard launch timeline for a full-scale multilingual content solution. One of the oldest continuously operating airlines in the world and part of the oneworld alliance, Finnair is offering convenient and efficient connections through its Helsinki and Arlanda hubs. Finnair chose TransPerfect’s GlobalLink solution due to its seamless integration with Finnair’s existing CMS, which allows for consolidating processes and greater consistency. With an eye on cost control, Finnair strategically introduced machine translation with human post-editing (MTPE) into its workflows in order to maximize its reach under the budgetary and resource constraints in play. GlobalLink is a modular suite of tools specifically designed to manage the complex demands of creating, deploying, and maintaining multilingual content, drastically reducing the time and effort required throughout the localization process. “Our direct digital channels are vital in engaging with customers and meeting their needs, so we want to create and update content to our key markets in an effective and agile way. It’s incredibly important to us—and the whole travel industry—to have partners like TransPerfect who can provide services and solutions that are not only scalable but flexible enough to enable our business to be nimble and achieve our goals.” -Anna Suntio, Digital Content Lead at Finnair TransPerfect President and CEO Phil Shawe commented, As Finnair adopts new online customer engagement strategies, we’re pleased that our GlobalLink suite of technologies is helping them achieve their global business goals. About TransPerfect TransPerfect is the world’s largest provider of language and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 6,000 global organizations employ TransPerfect’s GlobalLink® technology to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com.

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INDUSTRY OUTLOOK

Travelers Want High-Tech, Low-Touch Hotel Stays Shows New Oracle Survey

Oracle | June 02, 2022

A new study by Oracle Hospitality and Skift shows that 95% of people plan to travel in the next six months – with 29% taking an epic 'revenge travel' trip – however, many want to eliminate the 'touch' from the high touch industry they once knew. Nearly three-quarters (73%) of travelers want to use their mobile device to manage their hotel experience, including checking in and out, paying, ordering food, and more. This is good news for hoteliers looking to tech to manage through the staffing shortage without hurting guest engagement and service. Over the next few years, travelers are also looking to personalize their journey even more by picking their exact room and floor and paying for only the amenities they want – and even wanting to pre-screen properties in the metaverse (68%). Moreover, 74% are interested in hotels using AI to better tailor services and offers, such as room pricing or food suggestions and discounts. Nearly 40% of hotel executives see this 'unbundled' model as the future of hotel revenue management. "The pandemic has established technology's role in the guest and associate journey, and the industry is never going back, Whether a hotel organization has two properties or 2,000, guests are looking for the highly digital, self-service experience they have come to expect in other parts of their lives, from banking to ordering food. For hoteliers to meet these demands, especially with constrained property staffing, they need systems that will enable them to quickly adapt, 'plug in' new services, and better and more efficiently serve a diverse group of travelers." -Alex Alt, senior vice president and general manager, Oracle Hospitality. The "Hospitality in 2025: Automated, Intelligent… and More Personal" study surveyed 5,266 consumers and 633 hotel executives across the world in the spring of 2022 to better understand how guest expectations have changed and how hotels are adapting. Consumers and executives were surveyed in the United States, United Kingdom, Germany, France, Australia, Japan, Singapore, Brazil, and Mexico. Check-out the report at: https://bit.ly/3MPgGXa. Travelers want people to 'get away' while on their getaway Two years of restrictions created a pent-up desire to travel, with 29% of people planning a larger, pricier "revenge travel" trip. But the pandemic has also left jetsetters feeling antisocial with many desiring contactless and self-service technology: 92% of travelers don't miss being around other people while staying on a hotel property. 73% agree that they're more likely to stay at a hotel that offers self-service technology to minimize contact with the staff and other guests. 38% want a fully self-service model, with staff only available upon request. 39% want to order room service from their phone or a chatbot. 49% are also looking for contactless payments (only 5% want to pay in crypto). Staff remains slim, tech is helping The labor shortage remains a top issue in the hotel industry, but hoteliers are working hard to onboard new tech to ease the strain on guests and staff: 65% of hoteliers said incorporating new technologies for staff best describes their strategy to weather labor shortages and attract new talent. 96% are investing in contactless technology, with 62% noting "a fully contactless experience" is likely to be the most widely adopted tech in the industry in the next three years. 54% added that their highest priority is to adopt tech that improves or eliminates the need for the front desk experience between now and 2025. Travelers are mixed on how patient they are willing to be in this transition: 39% said they want a fully contactless experience for all basic hotel transactions (check-in/out, food & beverage, room keys, etc.). 34% said a staff shortage, and resulting slow service, would be their #1 deterrent to rebooking a hotel. However, just 23% noted that a lack of daily room cleaning is an issue, showing consumers have accepted (and 17% welcomed!) that this pre-pandemic mainstay is never coming back. People looking for the comfort of home, even when away from home Whether ordering room service or signing onto Netflix, travelers want the ease and convenience of home while traveling: 45% said on-demand entertainment access that seamlessly connects to their personal streaming or gaming accounts is their #1 must-have during their stay. Likewise, 45% of hotel executives said this in-room entertainment set-up is what they're most likely to implement by 2025. 77% of travelers are interested in using automated messaging or chatbots for customer service requests at hotels. 43% want voice-activated controls for all amenities in their rooms (lights, curtains, door locks, etc.). 25% want room controls that auto-adjust temperature, lighting, and even digital art based on pre-shared preferences. A la carte-based hotel pricing Consumers are interested in a hotel model that lets them pay for just what they use. Hoteliers, in tandem, are looking at new service models that upsell everything from amenities to adventures: 81% of hoteliers expect a big service model shift between now and 2025. 49% strongly agreed that "special amenities and upgrades" are critical to their revenue strategy. 36% predict that the future of hotel revenue management will be underpinned by unbundling room rates, like a "basic economy" vs. "economy plus" model on airlines. For travelers: 87% said they would be likely to book a hotel that allowed them to pay only for amenities that they use. 54% are willing to pay more to choose their view; 38% to choose their room; 37% to check in early/check out late; 33% to use the spa, wellness, or fitness services; 32% to choose their room floor; and more. About Oracle Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.

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BUSINESS TRAVEL

LBA Hospitality Acquires Management Contract for the Best Western New Smyrna Beach Hotel & Suites

LBA Hospitality | June 13, 2022

LBA Hospitality, an Alabama–based hotel management company, announced that it has recently taken over the management contract for the 101-suite Best Western New Smyrna Beach Hotel & Suites. The beachfront hotel located at 1401 South Atlantic Avenue is owned by Key International.The eight-story property is situated 15 miles from Daytona Beach International Airport, and just a short drive from Disneyland and Cape Canaveral and the Cape Canaveral National Seashore. The hotel offers guests convenient access to Turtle Mound, Ponce Inlet, Daytona Racetrack and numerous activities in and around the idyllic waters and sandy beaches of New Smyrna Beach. "I fell in love with New Smyrna Beach when we opened our first hotel here in 2012. It has that small beach town charm, great food, a nationally recognized arts scene, and the amazing white sand beach and blue water of the Atlantic Ocean, I am excited that we have added a one-of-a-kind accommodation that literally offers a toes-in-the-sand experience for visitors from around the world." -Beau Benton, president of LBA Hospitality. The Best Western New Smyrna Beach Hotel & Suites guestrooms feature luxury bedding, kitchenettes, as well as balconies with unobstructed views of the gorgeous blue waters of the Atlantic Ocean. Amenities include an outdoor swimming pool with a sundeck, a fitness center and onsite dining. About LBA Hospitality Established in 1973, LBA Hospitality is one of the leading hotel management, development, and consulting companies in the US. With an extensive portfolio of hotels located in the Southeast and Southwest, the company is a recognized leader developing and operating the most respected brands under franchise licenses of Marriott International, Hilton Worldwide, and InterContinental Hotel Group. For more than four decades, LBA Hospitality has continued to set a higher standard in hotel development, management, and guest satisfaction, resulting in sustained, profitable growth for owners. For more information, visit www.lbahospitality.com. About Key International Key International is a full-service real estate firm bringing over 30 years of leadership and success in global investments and developments, with offices in Miami and Madrid. With a proven track record in generating excellent returns for partners, the firm specializes in real estate projects that improve customers' lifestyles through great locations and quality product. This includes forward-thinking considerations for everyday life, work, convenience, entertainment, and leisure. Following these principles, Key International is one of the few real estate firms with the demonstrated ability to deliver success across multiple real estate classes – including condominium, hospitality, multifamily, and office. Such diversification is a cornerstone of its approach and serves to maximize future development and investment opportunities.  With over 10 million square feet in residential developments, notable projects include Eden Roc Resort Miami Beach, Marriott Stanton Hotel South Beach, 400 Sunny Isles, 1010 Brickell, and the master plan of Riverfront Community (a 13.5-acre gated community in Downtown Miami). Additionally, Key International manages over $1.5 billion in assets under its current hotel portfolio comprised of over 3,000 hotel units. Please see keyint.com for more information on the company and its portfolio.

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Spotlight

Your flight has been canceled, you’re stranded at the airport, and the corrective action offered by the airline does not suit your purpose. Sounds all too familiar, right? Welcome to the 21st century world of airline travel. With increased air traffic, airports are hard-pressed to overcome complex operational challenges, from flight scheduling and terminal operations, to passenger communication and retail and maintenance planning. As a result, what the industry once called a “disruption” is now the new normal.

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