BUSINESS TRAVEL

Klook Rebrands, Signaling the Transformation of its Business to Power a New Future of Travel

Klook | March 01, 2022

Klook, a leading travel and leisure e-commerce platform,  launched a bold and all-new brand identity. The company's first end-to-end rebrand comes at a pivotal time of change in the travel industry, as Klook gears up to champion a new future of traveling in 2022 and beyond.The new brand identity invites people to experience everything with optimism, joyfulness, and enthusiasm.

"The rebrand is a massive milestone for Klook. We've overcome many obstacles in the past two years to get here, and there's no better time than now to show everyone a new Klook, As we enter a new era of travel, this rebrand is our commitment to bring joy back to our customers who have missed the magic of traveling and be their go-to travel and leisure app at home or abroad."

-Eric Gnock Fah, Chief Operating Officer and Co-founder of Klook.

Cementing position as a leading superapp for travel and leisure
Klook's ongoing efforts to curate and provide a wider range of joyful experiences for its customers both at home and abroad have more than quadrupled the number of products and services during the pandemic from 100,000 pre-COVID in 2019 to over 490,000 in 2021. It also doubled its global travel presence to over 1,000 destinations in 2021, paving the way for the much-anticipated recovery of international travel.

Since the pandemic, Klook has shifted gears to focus on domestic travel with new activities such as local workshops, staycations, cruises, and car rentals. Despite most markets in Asia being under COVID-19 restrictions, the pivot has proven successful. The company surpassed 2019 revenue in 2021 on domestic travel alone, with monthly active users exceeding pre-COVID levels.

As cross-border travel gradually resumes with vaccinated travel lanes and the easing of travel restrictions, this twin-growth strategy will enable Klook to maintain its foothold as the leading player in the Asia Pacific.

Expanding our services to experience a world of joy in a new travel era
As the superapp for travel and leisure, customers can discover and book the best of what any destination has to offer across three categories - play, stay and move. They can look forward to new offers such as hotels and staycations, car rentals, attraction passes, and services including COVID-19 testing and travel-related insurance.

  • Stay+ for an epic stay experience: The company is expanding its staycations product to Stay+, a bundled accommodation and activities offering. Stay+ allows customers to purchase room-only offers at competitive rates with bundled experiences, including attractions, local tours, in-hotel services, and more.
  • Car Rentals to take you anywhere: The company has consolidated one of the most extensive car rental inventory in the Asia Pacific and has seen over 350% year-on-year growth in 2021. It will continue its expansion efforts in 2022.
  • Klook Pass for supersized fun: Combining the best packages from various activities and experiences, Klook Pass is an exclusive all-in-one digital pass format. It provides customers with savings, convenience, and a one-of-a-kind booking experience.
  • Insurance for peace-of-mind: In partnership with ZA Tech, Klook became the first travel player to roll out a full suite of travel-related insurance on a multi-market level, focusing on Asia-Pacific. AXA and Chubb were the first two insurers partnering with Klook on their substantial product line.

Relentlessly innovating to empower and help merchants succeed
Klook is dedicated to elevating the travel industry in this new era of travel and will double down on its support for merchants in becoming future-ready.

The company is launching Flickket, a new brand to accelerate the digital transformation of its merchants.   The new brand will provide dedicated tech solutions to support them in digitizing faster and expanding their product distribution globally. Since 2020, the number of merchants coming on board to digitally transform their business has increased eightfold.

Flickket will support them in a few key areas:

Preparing for the next generation of travelers: With Flickket, merchants can enjoy "Express Go!", a touchless offline checkout solution. Customers today expect a contactless customer experience from start to finish. However, many merchants lack the resources to deploy such tech solutions. Merchants can leave the logistics with Flickket while providing customers with a seamless, contactless, and cashless ticket purchase experience. "Express Go!" is now being used by over 20 attractions across Asia.
More capabilities to help merchants maximize inbound tourism: Our integration efforts with Google Things-to-Do and Grab enable merchants to reach an even larger customer demographic. They can also reach out to even more global customers through our vast partnership network of online travel agencies, airlines, and more.

"Bigger, brighter, and better days are ahead for us and the travel industry. Expect more from us as we reimagine the way we travel in this new era," concludes Gnock Fah.

Hear from Eric Gnock Fah as he shares more on our rebrand in this video. 

About Klook
Klook is the leading travel and leisure e-commerce platform for experiences and services anytime, anywhere. We curate the most joyful experiences so that users can satisfy their relentless curiosity for adventure and experiences at home and around the world. With our website and app, users can experience a world of joy, from attractions, tours to local transportation and stays. Founded in 2014, we are here to inspire and enable more moments of joy through over 490,000 activities in over 1,000 destinations.

Spotlight

As times get ever closer, we could see the arrival of the long & wait for Boeing 797. The plane will replace the majority of the 757’s and in this video, we’ll discuss how the new middle-of-the-market plane will revolutionize the aviation market.


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INDUSTRY OUTLOOK, HOSPITALITY TRENDS

LIGHTSTONE'S FOUR MOXY HOTELS AWARDED AS TOP 20 HOTELS IN NYC AND MIAMI BY CONDÉ NAST TRAVELER

MOXY HOTELS | October 20, 2022

Condé Nast Traveler has announced the results of its annual Readers' Choice Awards with Lightstone's Moxy Hotels awarded as top hotels in New York City and Miami. Moxy East Village, Moxy Times Square, and Moxy Chelsea were recognized as the 14th, 15th, and 16th best hotels in the city, respectively. Moxy South Beach was named the 9th best hotel in Miami. This represents the third consecutive year that Moxy Chelsea and Moxy Times Square have been recognized among the top 20 hotels in New York City.More than 240,000 Condé Nast Traveler readers submitted responses rating their travel experiences across the globe to provide a full snapshot of the top places they enjoyed this year and can't wait to return to next. The Readers' Choice Awards are the longest-running and most prestigious recognition of excellence in the travel industry and the full list of winners can be found here. "We are honored to be recognized by our guests who share an appreciation for Moxy's immersive and playful experiences, award-winning design, and unmatched service, We are particularly honored to be the only brand and owner to have all of our New York City hotels within the city's top 20 list." -Mitchell Hochberg, President of Lightstone. Lightstone's Moxy hotels are uniquely responsive to today's travelers who are cost-conscious, but with a higher level of discernment and greater expectations. By partnering with leading interior designers to create cozy, adaptable guestrooms coupled with activated public spaces, each hotel is designed to foster memorable experiences and meaningful social interactions, not just a place to sleep. The pioneer and flagship was Moxy Times Square in 2017, followed in 2019 by Moxy Chelsea, the Flower District's refined yet playful "secret garden," and Moxy East Village, whose design reflects the neighborhood's historically rebellious spirit. 2021 brought Moxy South Beach, the brand's first resort-style hotel, while Moxy Lower East Side will debut in October 2022. Moxy Downtown Los Angeles and AC Hotel Downtown Los Angeles as well as New York's Moxy Williamsburg are all slated to open in the coming months. About Moxy Hotels Moxy Hotels is Marriott International's new millennial-focused brand that debuted in September 2014 with the opening of the Moxy Milan. A boutique-hotel concept for the next-Gen traveler, Moxy is a fresh and innovative brand combining stylish design and approachable service at an affordable price point. With tech-enabled rooms, vibrant lobby spaces and warm, modern service, Moxy aims to surprise travelers with a thoughtful, spirited and fun guest experience. Moxy Hotels is proud to participate in Marriott Bonvoy, the new name of Marriott's travel program replacing Marriott Rewards®, The Ritz- Carlton Rewards®, and Starwood Preferred Guest® (SPG). The program offers members an extraordinary portfolio of global brands, experiences on Marriott Bonvoy Moments and unparalleled benefits including earning points toward free hotel stays and nights toward Elite status recognition. To enroll for free or for more information about the program, visit MarriottBonvoy.marriott.com. To learn more about Moxy Hotels, visit www.MoxyHotels.com.  About Lightstone Lightstone, founded by David Lichtenstein, is one of the most diversified privately held real estate companies in the United States. Headquartered in New York City, Lightstone is active in 25 states across the country, developing, managing, and investing in all sectors of the real estate market, including residential, hospitality, commercial, and retail. With 169 existing properties, Lightstone's over $7.5 billion portfolio currently includes over 7.7 million square feet of industrial, logistics, life sciences, and commercial properties; over 22,800 residential units; and over 4,000 hotel keys. Lightstone's development portfolio includes over $3.5 billion currently under development in the residential and hospitality sectors spread across New York City, Los Angeles, and Miami. Following the award-winning openings of Moxy Times Square, Moxy Chelsea, and Moxy East Village, Lightstone opened Moxy Miami South Beach in 2021 and Moxy Lower East Side in 2022. Moxy Downtown Los Angeles and AC Hotel Downtown Los Angeles as well as New York's Moxy Williamsburg are all slated to open in the coming months.

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COMMERCIAL TRAVEL

Berkshire Hathaway Travel Protection Partners with soNomad to Offer Travel Medical Insurance in Canada

Berkshire Hathaway Travel Protection | November 16, 2022

North American travel insurance provider Berkshire Hathaway Travel Protection (BHTP) has announced that it has partnered with soNomad to provide Canadian travelers valuable travel medical insurance for unexpected health problems or sudden injuries while traveling. The soNomad Travel Medical Insurance plan will be underwritten by National Liability & Fire Insurance Company, Canada.Our underwriting partnership with soNomad provides us an exciting new opportunity in the Canadian market, said Dean Sivley, president of Berkshire Hathaway Travel Protection. With escalating emergency expenses a possibility for Canadian travelers, our comprehensive travel medical coverage provides essential protection for their vacations. soNomad’s Emergency Travel Medical insurance provides Canadian travelers with emergency medical expense coverage while traveling outside their home province or territory, and internationally. “We are thrilled to partner with an industry leader like Berkshire Hathaway Specialty Insurance to provide Canadian travelers with our low-cost approach to travel insurance, The unparalleled insurance expertise of a trusted brand like Berkshire Hathaway Specialty Insurance means Canadian travelers have the best of both worlds when it comes to no-nonsense, affordable travel insurance.” -Mathieu Laplante, soNomad co-founder and 20-plus year veteran of the Canadian Travel Insurance market About Berkshire Hathaway Travel Protection Berkshire Hathaway Travel Protection is the trade name for the travel protection products and services of Berkshire Hathaway Specialty Insurance Company, part of the National Indemnity group of insurance companies. Berkshire Hathaway Specialty Insurance Company provides underwriting and claims administration services for some of the largest distributors of travel insurance in the United States and Canada. Plans are provided by Berkshire Hathaway Specialty Insurance Company or National Liability & Fire Insurance Company. The product descriptions provided here are only brief summaries and may be changed without notice. Full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. About Berkshire Hathaway Specialty Insurance Berkshire Hathaway Specialty Insurance (www.bhspecialty.com) provides commercial property, casualty, healthcare professional liability, executive and professional lines, transactional liability, surety, marine, travel, programs, accident and health, medical stop loss, homeowners, and multinational insurance. The actual and final terms of coverage for all product lines may vary. It underwrites on the paper of Berkshire Hathaway's National Indemnity group of insurance companies, which hold financial strength ratings of A++ from AM Best and AA+ from Standard & Poor's. Based in Boston, Berkshire Hathaway Specialty Insurance has offices in Atlanta, Boston, Chicago, Houston, Indianapolis, Irvine, Los Angeles, New York, San Francisco, San Ramon, Seattle, Stevens Point, Adelaide, Auckland, Brisbane, Brussels, Cologne, Dubai, Dublin, Frankfurt, Hong Kong, Kuala Lumpur, London, Lyon, Macau, Madrid, Manchester, Melbourne, Munich, Paris, Perth, Singapore, Sydney, Toronto, and Zurich. About SoNomad soNomad (www.sonomad.com) is an innovative player in the insurance industry providing low-cost travel insurance to the Canadian market. Founded by respected industry veterans, soNomad is a leading technology company dedicated to excellence, quality, and innovation. With its proprietary technology, soNomad delivers unique high quality travel insurance solutions. soNomad’s mission is to make travel insurance simple, transparent, and affordable to all Canadian travellers.

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HOSPITALITY TRENDS

Grand Hyatt Kuwait Celebrates Official Opening

Grand Hyatt Kuwait | September 17, 2022

Hyatt Hotels Corporation (NYSE: H) announced the opening of Grand Hyatt Kuwait – the first Grand Hyatt hotel in the country. The 302-room luxury hotel is situated at 360 Mall – one of the nation’s most immersive luxury, leisure and lifestyle complexes. Grand Hyatt Kuwait is the second Hyatt branded hotel in Kuwait, the sixth hotel under the Grand Hyatt brand in the Middle East, and the twenty-ninth Hyatt branded hotel in the region, all of which participate in the World of Hyatt loyalty program. Infusing regionally inspired art with modern interior design, the iconic hotel is the ideal destination for guests to discover the country's cultural, entertainment, and artistic offerings.Grand Hyatt Kuwait offers global travelers superior hospitality services against a backdrop of majestic architectural design coupled with world-class culinary, leisure and entertainment experiences under one roof; a truly distinctive proposition, said Federico Mantoani, general manager at Grand Hyatt Kuwait. “We are thrilled to open the first Grand Hyatt hotel in Kuwait, and we look forward to welcoming guests seeking a memorable experience from this magnificent destination. Grand Hyatt Kuwait represents a new era of progression and innovation in luxury tied to the government’s Vision 2035, which aims to boost tourism through innovative and sustained investment in hospitality infrastructure. Offering business travelers, leisure guests and locals a superlative selection of world-class culinary and leisure experiences the hotel features four unique restaurants, a fitness center, a premium spa and a variety of elegant event spaces. Prime Location In addition to being centrally situated in the heart of the 360 Mall extension, the hotel also conveniently connects to one of the country’s premier event venues, The Arena Kuwait, which features 38,750 square feet (3,600 square meters) of state-of-the-art indoor multifunctional spaces. Situated adjacent to the Rafa Nadal Academy Kuwait, owned by the Sheikh Jaber Al-Abdullah Al-Jaber Al-Sabah International Tennis Complex, the hotel welcomes guests to a world of entertainment in a one-of-a-kind setting. Guestrooms The property features 302 contemporary guestrooms and suites, including 192 Grand Rooms, 47 Grand Club Rooms, 34 Grand Club Suites with breathtaking views, 23 guestrooms and suites uniquely designed with private landscaped garden terraces, and eight Junior Suites. Grand Hyatt Kuwait’s elegantly designed rooms feature signature wooden parquet flooring, large-scale contemporary artwork, marble in the restrooms, floor-to-ceiling windows, and thoughtfully planned dressing spaces. The luxurious and expansive 2,798-square-foot (260-square-meter) Presidential Suite, with private elevator access, provides guests with an exclusive arrival experience. Located on the highest floor, the lavish suite offers extraordinary views of the Kuwait skyline with two bedrooms and three ultra-spacious living areas. Design Inspired by the country’s legacy of sailing, dhow building and pearl diving, Grand Hyatt Kuwait pays homage to the country’s iconic location and traditions, while presenting contemporary aesthetics to create a captivating setting for guests. The hotel seeks to set itself apart through its meticulously designed touchpoints and immersive spaces, such as the lobby which invites guests into a captivating space upon arrival. The perimeter of the lobby is swathed in weightless white drapery, while the center of the lobby is anchored by a serene marble water-like feature holding a majestic equine sculpture at the center. The plush interior of the lobby lounge is accentuated by wall panels clad in white geometric patterns, while orbital shapes in the form of an oversized mobile sculpture rounds off the double volume aesthetics. Through a bespoke collection of luxury furnishings, a distinguished feeling of grandeur is established across every touchpoint of the guest experience. Dining Grand Hyatt Kuwait is well positioned as a culinary destination in itself, housing an eclectic array of gastronomic concepts and featuring a selection of contemporary Arabian, European and Asian-infused cuisines. Liberté, a modern brasserie rooted in classicism, but reimagined through innovation; where the food is ingeniously brought to life through culinary creativity and conveyed with a sense of fresh and spirited feminine energy. ’Stambul, a Turkish lifestyle-dining venue celebrating the famed influences of Ottoman cuisine, where classic dishes are reinterpreted and delivered spontaneously and theatrically.MEI LI, a fine dining Pan-Asian restaurant where the food provides the narrative for an explorative journey through the Imperial Palaces of old Beijing, serving Far Eastern recipes inspired by the most popular dishes served over centuries. Saheel Lounge, a distinctive lobby lounge ideal for socializing in a casual yet refined setting. A tone-setting experience enriched with breathtaking works of art. Meetings Grand Hyatt Kuwait encapsulates several elegant and timeless multi-faceted event venues, each dynamically configured to make every occasion an unforgettable one – as exceptional as the location itself. The hotel boasts 30,000 square feet (2,800 square meters) of meeting space across eight venues, including a striking Grand Ballroom designed for weddings, conferences, grand galas and cocktail receptions, with a hosting capacity of up to 1,560 guests. A team of talented event planners and banqueting services are available to assist with every bespoke occasion. Wellbeing The tranquil Noor Spa is curated as a journey of rejuvenating therapies and treatments that embody a sense of mindfulness and self-awareness. Offering a luxurious and relaxed setting with six treatment rooms, Noor Spa treats guests to indulgent skincare and body treatments, with well-known revitalizing products from Barcelona and Paris. For more information about the property, please visit https://www.hyatt.com/en-US/hotel/kuwait/grand-hyatt-kuwait/ Grand Hyatt Kuwait is participating in the World of Hyatt’s new hotel bonus offer, giving members the opportunity to earn 500 Bonus Points for qualifying nights at the property until November 15, 2022. Additional participating hotels and their offer stay periods can be found at worldofhyatt.com/newhotelbonus. No registration is required and members can earn on top of other offers, including the World of Hyatt Bonus Journeys. With the global World of Hyatt Bonus Journeys promotion, members can earn double points on qualifying stays of two (2) or more nights at over 1,100 participating Hyatt hotels around the world. World of Hyatt members can register for Bonus Journeys before November 15, 2022, and earn double points on stays completed between September 15 and December 20, 2022. Terms & Conditions apply. About Grand Hyatt Around the world, Grand Hyatt hotels bring travel dreams to life by celebrating the iconic in small details and magnificent moments. Located at the crossroads of local culture and global business within major gateway cities and resort destinations, each Grand Hyatt hotel is uniquely designed to be a captivating destination within a destination. Grand Hyatt hotels deliver welcoming and elevated service, first-class accommodations and an abundance of options within a multicultural backdrop of dramatic architecture and bold and vibrant design. Grand Hyatt hotels boast inventive restaurants, luxury spas, fitness centers, and business and meeting facilities. For additional information or to make a reservation, please visit grandhyatt.com. Follow @GrandHyatt on Facebook and Instagram, and tag photos with #GrandHyatt. About Hyatt Hotels Corporation Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of June 30, 2022, the Company’s portfolio included more than 1,150 hotels and all-inclusive properties in 72 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Hyatt Centric®, and Caption by Hyatt; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt™, and JdV by Hyatt™; and the Inclusive Collection, including Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Vivid Hotels & Resorts®, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com. About World of Hyatt World of Hyatt is Hyatt’s award-winning guest loyalty program uniting participating locations in the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination by Hyatt™, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, JdV by Hyatt™, Hyatt House®, Hyatt Place®, UrCove, and Hyatt Residence Club® brands as well as resort and hotel brands under the AMR™ Collection, which are joining World of Hyatt in phases and include Secrets® Resorts & Spas, Dreams® Resorts & Spas, Breathless Resorts & Spas®, Zoëtry® Wellness & Spa Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Members who book directly through Hyatt channels can enjoy personalized care and access to distinct benefits including Guest of Honor, confirmed suite upgrades at time of booking, diverse wellbeing offerings, mobile key, and exclusive member rates. With more than 30 million members, World of Hyatt offers a variety of ways to earn and redeem points for hotel stays, dining and spa services; as well as the benefits of Hyatt’s strategic loyalty collaborations with American Airlines AAdvantage®, Small Luxury Hotels of the World™, Lindblad Expeditions and MGM Resorts International. Travelers can enroll for free at hyatt.com, download the World of Hyatt app for android and IOS devices and connect with Hyatt on Facebook, Instagram and Twitter.

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AIRLINES AND AIRPORTS

Canada Jetlines Partners with Sabre on Global Distribution Agreement

Canada Jetlines Operations Ltd. | September 21, 2022

Canada Jetlines Operations Ltd. (NEO: CJET) (“Canada Jetlines”) the new, all-Canadian, leisure airline, is proud to announce a worldwide distribution agreement with Sabre, the leading software and technology company that powers the global travel industry.This new long-term agreement ensures that Sabre will distribute the carrier’s comprehensive content for travel agencies and corporations through the Sabre travel marketplace (GDS) -- supporting Canada Jetlines in powering future revenue growth while reaching key market segments associated with the GDS. Canada Jetlines will leverage Sabre’s ancillary services to provide travel agencies around the world with access to the airline’s complete range of travel products, including fares and seat availability. “We are pleased to have achieved this agreement with Sabre, which broadens Canada Jetlines’ distribution capabilities to meet our international growth objectives, This partnership aligns with our projected distribution strategy of providing the right content in the right channel. As a leisure airline, Canada Jetlines recognizes the key role that travel agencies play in our success.” -Duncan Bureau, Chief Commercial Officer of Canada Jetlines The Sabre travel marketplace is instrumental in facilitating the marketing, sale and servicing of airfares, hotel rooms, rental cars, rail tickets and other types of travel to buyers around the world who use it to shop, book and manage travel. Canada Jetlines will begin operations out of its travel hub at Toronto Pearson International Airport (YYZ), with its first scheduled route into YYC Calgary International Airport on September 22, 2022, with biweekly flights operating Thursdays and Sundays out of Toronto (YYZ) to Calgary (YYC) from 07:55am EST – 10:10am MST and returns from Calgary (YYC) to Toronto (YYZ) 11:40am MST – 17:20 EST. Frequency will increase to three flights per week, Thursdays through Sundays, starting later in the fall. Visit Jetlines.com to view the flight schedule and to learn more. Travellers can book reservations and vacation packages with preferred travel agents who can earn up to 10% commission on all base fares when contracted directly with the airline. Follow Canada Jetlines on all social media platforms and follow #CanadaJetlines for the latest news. About Canada Jetlines Canada Jetlines is a leisure focused air carrier, which will utilize a growing fleet of Airbus 320 aircraft to provide Canadians with value vacation choices and convenient travel options. Canada Jetlines will provide exciting vacation packages to iconic Canadian destinations and beyond via strong partnerships with airports, CVB’s, tourism entities, hotels, hospitality brands, and attractions. With a projected growth of 15 aircrafts by 2025, Canada Jetlines aims to offer the best-in-class operating economics, customer comfort and fly-by-wire technology, providing an elevated guest centric experience from the first touchpoint. To learn more, please visit www.jetlines.com and follow on all social media platforms for news and updates.

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Spotlight

As times get ever closer, we could see the arrival of the long & wait for Boeing 797. The plane will replace the majority of the 757’s and in this video, we’ll discuss how the new middle-of-the-market plane will revolutionize the aviation market.

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