TRAVEL TECHNOLOGY

Leisure Hotels & Resorts Selects Stayntouch to Deploy its Flexible Cloud-Native PMS Across 4 Upscale Independent Properties

Leisure Hotels & Resorts | February 03, 2022

Leisure Hotels & Resorts Selects
Stayntouch, a global leader in guest-centric cloud hotel property management systems (PMS) and contactless technology,  announced a partnership with Leisure Hotels & Resorts, a leading comprehensive hospitality management company that specializes in upscale destination markets and unique independent brands. Stayntouch will now deliver their flexible PMS solution to four of Leisure Hotels' Midwest and Mountain properties, totaling 469 rooms.Representing a combined 175 years of hospitality experience, Leisure Hotels & Resorts is a proven leader in hospitality management, with 24 hotels, resorts and restaurants currently under management. Prior to Stayntouch, Leisure deployed a traditional desktop-based PMS, which was difficult to use and tied staff to the front desk. Leisure chose Stayntouch because they needed a flexible platform that delivered a digital welcome experience for guests, as well as an intuitive and mobile user interface to streamline operations and allow staff to engage guests anywhere on property.

Our previous platform was constrained by a lack of flexibility and we are pleased to add Stayntouch, which provides us flexibility, ease-of-use, and mobile accessibility," said Chrissy Marz, General Manager at Leisure Hotels & Resorts. "The PMS integrated seamlessly with our CRS, and the mobile design allows our guests to check-in using their smartphone, while delivering remote access to our staff both on and off property. Stayntouch's intuitive interface is also a major asset: We have a diverse team that includes people who are new to the business, as well as veteran hoteliers who spent their entire career with older systems. The fact that we can train everyone on a new module within a few hours allows our staff to execute across the board and maintain an elevated standard of service.

 "Leisure Hotels & Resorts embodies a culture of impeccable service and guest focus that compliments the core values of Stayntouch and drives our offerings. We are delighted to partner with Leisure Hotels to deliver technology solutions that unburden hotel staff and reimagine the guest experience. We're happy that our PMS is able to amplify the service experience across Leisure Hotels by streamlining employee training, facilitating seamless on and off-property management and enhancing the guest welcome and departure experience."

-Michael Heflin, Chief Revenue Officer at Stayntouch

About Leisure Hotels & Resorts
Leisure Hotels & Resorts is an all encompassing hospitality management company; from hotel and resort management to distressed assets, homeowners associations, development, and restaurant management. We offer comprehensive management services for independent resort operations, proven management success across the country for major franchised hotel operations, professional receivership and OREO management services, specialized food & beverage management strategies, and guidance surrounding sophisticated EB-5 programs. We also leverage our extensive history in working with ownership groups that fund lodging operations along with our experience with a variety of outdoor recreation options, and the latest experiences with specialized RV resorts and glamping opportunities, to bring more value and success to our managed properties.

About Stayntouch
Stayntouch provides a cloud-native, guest-centric, and fully mobile hotel property management system (PMS) and over 1100+ integrations, enabling hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests. Backed by a team of professionals with deep roots in the hospitality industry, Stayntouch is a trusted partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group, and Modus Hotels. Stayntouch is also a preferred PMS partner to some of the leading independent hotel collections around the world including; Design Hotels, an Independent Marriott Brand, and Curator Hotel & Resort Collection.

Spotlight

Online Travel Agencies (OTAs), like Expedia, provide travelers with a variety of accommodation options in one place and put information at their fingertips. OTAs are the leading resource during the planning phase of a trip, and remain prevalent through the booking path, with OTAs converting the most travelers.


Other News
BUSINESS TRAVEL

Emburse Launches the Ultimate Business Travel Companion Tool to Enhance the Entire Trip Experience

Emburse | April 06, 2022

Emburse, a global leader in spend management solutions, has announced the launch of Emburse Go: a mobile travel companion that delivers the best possible business travel experience by managing every aspect of a trip - from end to end. Emburse Go extends well beyond typical flight and hotel itinerary information, providing valuable location-based content to keep travelers safe, comfortable and productive. Traditionally, business travelers have had to navigate every aspect of a trip themselves, beyond basic transit and accommodation. Emburse Go allows employers to easily curate destination information and deliver contextual messaging that not only meets growing employee expectations, but also helps reduce spend leakage and minimize risks. It even allows companies to track the carbon footprint of each trip and across their travel program. Designed for small and medium-sized businesses, Emburse Go is based on the Emburse Go Premier (formerly Roadmap) award-winning corporate travel app used by millions of travelers at large enterprises including Nike, Microsoft and Merck. Notable features include: Consumer-like app delivers a curated experience at every stage of the trip Emburse Go differs from most business travel apps by providing much more than flight notifications and itinerary information, such as company-selected city guides and preferred supplier links for easy access to the corporate booking tool, corporate TMC, corporate card and expense solution. It focuses on supporting travelers holistically throughout their trip, including the entire time they’re at their destination. Once a trip is booked (whether via a corporate booking tool or online booking site), the app can be automatically pre-populated with the itinerary, any subsequent itinerary changes and all relevant destination information. This includes local transport tips, tipping recommendations, risk and safety information, and local music and points of interest. As employees use the app, employers can learn from their experiences via travel data that relies on machine learning best practices and traveler reviews given through the app. This helps improve future trip recommendations and measures performance against travel program goals. Emphasizes traveler safety, helping employers prioritize duty of care Travelers can access essential safety information about their destination within the app. Emburse Go provides the latest COVID testing requirements, travel advisories, and visa requirements, and links to request assistance during the trip. Corporate travel managers can reduce risk by easily communicating safety information to travelers via the app. Tracks carbon footprint and informs sustainable decision-making More than 70% of business travelers are concerned about their company’s carbon footprint, according to Statista. Emburse Go leverages data from Greenhouse Gas Protocol (GGP) to allow employees to manage their footprint and companies to get an overview of their impact. Travelers can view the carbon footprint of their entire trip, including flights, ground transportation and hotel choices, in the Emburse Go app. Data from all employee trips is gathered in a central dashboard, enabling organizations to measure and analyze their overall carbon footprint and benchmark it against their ESG (Environmental, Social and Governance) commitments. “Optimizing the business traveler experience has long been overlooked as a nice-to-have. But not any more. The pause in business travel and the overall increased focus on employee wellbeing has made companies reassess how to treat their employees while on the road. All organizations, no matter their size, have to rise to the challenge with curated experiences, easy-to-use mobile apps, and clear commitment to comfort, safety and sustainability. Business trips are an opportunity to live up to your organization’s values and promises. Companies that fail to do so will feel the impact in the form of higher travel costs, employee churn and reputational pressure,” -Eric Friedrichsen, CEO of Emburse. Emburse Go is available as an iPhone or Android app, to existing Emburse customers. It comes with a desktop self-service portal for travel managers, enabling them to create targeted and custom messaging for travelers. Emburse Go Premier is available to existing customers or as a standalone solution. Emburse Go Premier customers also receive monthly reports and insights for their entire travel program. The app is available in seven languages. About Emburse Emburse is a modern spend management company offering solutions that revolutionize the way organizations manage employee expenses, process invoices and make payments. Emburse humanizes work by empowering business travelers, finance professionals, and CFOs to eliminate manual, time-consuming tasks, so they can focus on what matters most. Its innovative offerings, which are tailored to meet the unique business needs of specific industries, company sizes, and geographies, are trusted by more than 9 million users in more than 120 countries. Over 16,000 customers, from start-ups to global enterprises, including Bosch, Grant Thornton, Telefónica, Lufthansa Systems, and Toyota, rely on Emburse to make faster, smarter decisions, improve compliance, and optimize spend -- making corporate spend deliver meaningful value for the organization. Emburse is recognized as a leader in expense management and accounts payable automation by analyst firm IDC, and has received multiple awards for innovation and its high levels of customer satisfaction. For more information on Emburse, visit emburse.com, call 877-EMBURSE, or follow the organization’s social channels at @emburse.

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HOSPITALITY TRENDS

ZentrumHub Announces Strategic Partnership With WIHP, A Leading hotel marketing Company

ZentrumHub | May 31, 2022

ZentrumHub, a leading Hotel aggregator API specialist, and WIHP, the Hotel marketing specialists, announced a strategic partnership that will enable ZentrumHub' customers to get an easy access to metasearch channels and engines like Google Hotel Ads, TripAdvisor, Trivago, Bing Hotel Ads, etc. With WIHP's Meta I/O solution, ZentrumHub customers will now be able to better monitor and control their Metasearch distribution. ZentrumHub, as a start-up, is trying to make an impact in this space by providing its customers more and additional access to technologies that will add value to its clients business. This partnership is a great testimony of this core belief of the company and as next steps, will continue to add more partnerships in its kitty. ZentrumHub now offers more than 900,000 hotel inventory API to its customers with unique properties across the world, enabling their clients to provide a wide choice of hotels to their customers. "With the ever-growing demand for hotels, today's travellers want hotel searches to be quick and painless. With this partnership travel agencies using ZentrumHub Hotel API will be able to position their ads in metasearch engines and increase traffic to their reservation system driving more business." -ZentrumHub CEO Sachin Singh Julio Selva, Vice President of Strategic Partnerships at WIHP, said, "Metasearch plays an important role in distributing hotels since 70% of users connect to them during a purchase journey. With Meta I/O, ZentrumHub can help their clients sell more on metasearch." About ZentrumHub: ZentrumHub turned its dream into reality in 2021 by accelerating its travel-tech venture and on a mission to be the fastest and smartest travel API hub in the world. ZentrumHub offers pre-integrated hotel booking API to over 50 leading hotel content suppliers. About WIHP: World Independent Hotels Promotion (WIHP) is a leading hotel marketing agency drawing on more than 20 years of experience and tracking. Having built over 5000 hotel websites and tracked the most efficient ones. With high-end marketing campaigns, WIHP provides global marketing services to the hospitality industry. To learn more, visit wihphotels.com

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DESTINATION AND TOURISM

Internova Travel Group Enhances Its Sustainable Travel Initiative

Internova Travel Group | June 07, 2022

On the heels of World Environment Day, Internova Travel Group, one of the largest travel services companies in the world, today announced it is offering more sustainable solutions for employees, advisors and clients who are concerned about reducing and tracking their carbon footprint. The company has entered into a partnership with Sustainable Travel International to support travelers through their climate mitigation journey.During the pandemic, Internova recognized the exponential growth in demand for practical resources to support carbon offsetting goals. Sustainable Travel International, a global organization with over 15 years of experience developing successful carbon offset programs for the travel industry, will therefore work with Internova to share expertise in sustainability education, carbon calculation and reporting. Clients will have access to target-setting consultation, tools and certified carbon offset options for highly vetted climate-protection projects. "A more sustainable future will only become a reality if we all do our part. That's why we're taking this collaborative approach with Sustainable Travel International. Together, we will take the necessary steps to reduce our travel emissions while helping advisors, as well as corporate and leisure clients, do the same" -Gabe Rizzi, President of Internova Travel Group, Equally, our clients need accountability for their own travel plans. Partnering with Sustainable Travel International will allow us to equip our clients with information to make responsible travel choices. Internova offers ethical, eco-conscious options to clients and works to promote travel to destinations that focus on visitor growth and sustainable economic expansion. The company also partners with suppliers with strong sustainability associations and certifications. The relationship with Sustainable Travel International represents the next phase of Internova's corporate social responsibility strategy "to connect the world through travel – sustainably, inclusively, and responsibly – to grow our business, protect our planet and enrich people's lives everywhere, one experience at a time." Internova Travel Group's latest corporate social responsibility report can be found here. About Internova Travel Group Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 70,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries. About Sustainable Travel International Sustainable Travel International is a mission-driven organization dedicated to protecting and conserving our planet's most vulnerable destinations. We are transforming tourism's impact on nature and people by working alongside local communities, engaging travelers and businesses in responsible practices, and strengthening destination management. Through our work, we aim to safeguard nature, combat climate change, and empower communities to preserve the integrity of destinations around the globe. For more information, visit www.sustainabletravel.org.

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TRAVEL TECHNOLOGY

Collinson Valuedynamx Announces Travel Offerings Through New travel.win Partnership

Collinson Valuedynamx | April 01, 2022

Collinson Valuedynamx, the leading provider of global loyalty commerce and personalized offer networks, announced a new partnership with online travel loyalty services provider travel.win, which will provide travel-related cash back offers to financial institution (FI) customers through the Valuedynamx marketplaceThe Valuedynamx marketplace is provided through an Application Programming Interface (API) or white labelled, allowing bank customers to shop directly through their banking site or mobile app to take advantage of discounts they can trust, including discounts from large national retailers. With the Valuedynamx marketplace, brands become more relevant to customers by delivering curated offers and rewards in their preferred channels, media, and platforms. This innovative approach to delivering relevant solutions to customers makes this a timely partnership, facilitating the delivery of relevant travel offers as consumers are looking to travel again. Through the new partnership, travel.win enables consumers to access unprecedented savings not available to the public, inclusive of access to over 800,000 hotels worldwide. “Today’s small to medium-sized financial institutions are looking for ways to stand out in a very crowded space,” said Ted Mooney, Founder and CEO of travel.win. “At the same time, consumers are looking to get back to travel after staying close to home during the pandemic. By providing up to 20% cash back on travel to members, FIs are able to surprise and delight their members with cash back when they travel.” Reducing travel costs As part of the Valuedynamx marketplace offering, travel.win offers will retain the look and feel of a retail bank’s brand, and will allow end-users to enjoy a seamless online experience. Financial institutions will have flexibility to determine how much cash back to provide customers on travel transactions, while travel.win and Valuedynamx handle all operations including booking, customer support, payment processing, cancellations and refunds, reconciliation, payment of the cash back portion of booking, and performance reporting. Hotel focused offers, similar to those on popular booking sites like Travelocity and Expedia, will be available on the Valuedynamx marketplace beginning April 2022. “Our strategic goal for the Valuedynamx marketplace is to create the most relevant consumer experience via a seamlessly integrated one-stop-shop for savings,We are excited to be partnering with travel.win and applying their innovative approach to delivering travel-related value. With a strong return to travel bookings, and consumers desire to travel again, this partnership is more relevant than ever as consumers plan reward-based bookings, including future travel. Ultimately, retail banking customers will have access to significant savings on travel related expenses, with funds put directly back into their accounts.” -Ed Wogan, Chief Merchant Officer, Collinson Valuedynamx. About Collinson Valuedynamx Collinson Valuedynamx helps financial institutions, travel loyalty programs, merchants and retailers drive higher commercial growth by connecting them with the right partners while incentivizing customer spend and engage through points earning and redemption, tailored offers and rewards across a wide range of categories. This delivers mutually valuable, long-term relationships, improving loyalty program and currency engagement, driving card preference for financial institutions, and increasing sales for retailers and merchants. These sustainable commerce networks expand brand reach and visibility, driving up the value and relevance of customer programs and increasing partners’ share of wallet. About travel.win Travel.win is a travel loyalty platform service provider that makes it easy for companies to increase revenue and customer engagement by offering a white-label Travel solution. With simple integration options, partners can be up and running within 30 days on the travel.win platform. Consumers can earn up to 20% cash back on their hotel bookings. travel.win will be launching car rental and activities in Q3 2022. It’s a WIN-WIN-WIN.

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Spotlight

Online Travel Agencies (OTAs), like Expedia, provide travelers with a variety of accommodation options in one place and put information at their fingertips. OTAs are the leading resource during the planning phase of a trip, and remain prevalent through the booking path, with OTAs converting the most travelers.

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