MMGY Global Unveils Safety Barometer Survey Showing Steady Americans’ Travel Perception

MMGY Global | July 20, 2020

MMGY Global has released the sixth wave of its ongoing Travel Safety Barometer survey. The most recent research shows that Americans’ perception of travel is holding steady despite a rise in COVID-19 cases. Out of a scale from 1-100, domestic travel scores a 46, up two points from 44 in the fifth wave of the survey. International travel remains in the low 30s, dropping a point from the June survey to 31.

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HOSPITALITY TRENDS

Curator Hotel & Resort Collection Welcomes Six New Members, Offering Discerning Travelers Unique Experiences Across the U.S

Curator Hotel & Resort Collection | February 01, 2022

Curator Hotel & Resort Collection ("Curator") is kicking off the New Year by welcoming six new members to its growing portfolio of independent hotels and resorts. Spanning California, Vermont, Colorado, and Hawaii, these destinations offer unique experiences with nature as a backdrop, allowing guests to align mind, body, and spirit. "We are thrilled to jumpstart the New Year by welcoming these members to our growing portfolio of more than 85 hotels and resorts, The addition of these hotels, along with our first dining experience member, the Napa Valley Wine Train, is a testament to our offerings. We are proud to have these members in our collection as they all provide travelers with experiences that are shaping the new age of travel." -said Jennifer Barnwell, President of Curator Hotel & Resort Collection Curator is following up an immensely successful year by representing more than hotels and resorts. With the addition of the Napa Valley Wine Train, the collection creates a space for all independents in the hospitality industry who have distinct and unique offerings that travelers crave. "As a founding member of Curator with eighteen properties in the collection, we have experienced firsthand the incredible value and many benefits that it provides for independents,We are thrilled to be adding The Napa Valley Wine Train to Curator so it can also benefit from best-in-class technology and services, as well as the ability to tap into Curator's vendor expertise and negotiating power." -Jake Donoghue, CEO of Noble House Hotels & Resorts. The newest members of Curator Hotel & Resort Collection include: Estancia La Jolla Hotel & Spa (La Jolla, California) - Solo travelers, couples, and friends seeking an escape to reconnect will enjoy Estancia La Jolla Hotel & Spa. This hacienda-style resort is located between San Diego's seaside villages of La Jolla and Del Mar. It features 10 acres of beautiful green gardens, quiet courtyards, warm fireplaces, and world-class amenities. Guests can also experience the flavors of the West Coast at the hotel's dining venues, from breakfast delights at Greenfinch Restaurant & Bar to coastal-inspired dishes at Mustangs & Burros. Estancia La Jolla Hotel & Spa is managed by Noble House Hotels & Resorts. Gateway Canyons Resort (Gateway, Colorado) - Colorado's Gateway Canyons Resort is where luxury and adventure travel meet. Gateway Canyons offers breathtaking views of the high-desert landscape and is located right in the heart of red rock country, where endless outdoor adventures like off-road touring, horseback riding and mountain biking await travelers. The Resort is managed by Noble House Hotels & Resorts. Napa Valley Wine Train (Napa, California) - Travelers are invited to sip, savor, and enjoy an elegant, 36-mile roundtrip train ride through California's Wine Country. This vintage wine train has been operating since 1864 and features everything from gourmet meals to tours with sweeping views of Napa Valley; there are even hidden gems not located on traditional maps. Managed by Noble House Hotels & Resorts, Napa Valley Wine Train also offers hotel and train packages for travelers wanting to extend their stay. Maui Beach Hotel (Kahului, Hawaii) - Experience the beauty of Maui on the shores of Kahului Bay at Maui Beach Hotel. Located just five minutes away from the Kahului Airport, the hotel is at the heart of Maui. It gives travelers access to top attractions, including Iao Valley, Wailuku and the infamous Road to Hana. Travelers who choose Maui Beach Hotel are in for an unmatched and rejuvenating cultural experience. Springboard Hospitality Group manages Maui Beach Hotel. Villa Florence (San Francisco, California) - Welcoming travelers since 1908, Villa Florence is urban elegance nestled in the heart of the sights and sounds of San Francisco. Attractions like Union Square, The Embarcadero, Chinatown, and Museum of Modern Art are within walking distance of the hotel - perfect for travelers looking to explore a new destination. Spire Hospitality manages Villa Florence. Topnotch Resort (Stowe, Vermont) - Travelers seeking an 'off the grid' escape will enjoy Topnotch Resort's exclusive location nestled in New England's Green Mountains. This luxurious resort and spa offers suites, resort homes, a Topnotch Tennis Academy, custom spa treatments and a casual dining experience that encourages guests to create memories together. Nature lovers will also enjoy the great outdoors with activities like fishing for trout in the Lamoille River or riding a horse-drawn sleigh through Vermont's countryside. Spire Hospitality manages the Resort. For more information on Curator Hotel & Resort Collection, visit www.CuratorHotelsandResorts.com. About Curator Hotel & Resort Collection Curator Hotel & Resort Collection is a distinct collection of hand-selected small brands and independent lifestyle hotels and resorts, founded by Pebblebrook Hotel Trust and a group of industry-leading hotel operators. Curator provides lifestyle hotels the platform to come together and tap into cost saving agreements, new products, services and technologies, and benchmarking reports while allowing their members the freedom to retain what makes their hotels unique. In addition to Pebblebrook, the founding members of Curator include Davidson Hospitality Group, Noble House Hotels & Resorts, Provenance, Sage Hospitality Group, Springboard Hospitality, and Viceroy Hotels & Resorts. For more information, visit www.curatorhotelsandresorts.com and follow us at @CuratorHotelCollection. About Noble House Hotels & Resorts, Ltd. Built upon a philosophy that emphasizes location, distinction, and soul, Noble House Hotels & Resorts dedicates itself to creating and managing exceptional properties that celebrate their local communities and the adventures to be had within them. Headquartered in Seattle, Washington and continually growing, the Noble House portfolio features a luxury and upper upscale portfolio of 24 distinct and visually captivating hotel properties; over 66 restaurants, bars, and lounges; the Napa Valley Wine Train; and a collection of spas, marinas, and private residences throughout the U.S., Canada and Mexico. A range of beachfront resorts spanning California and Florida; luxury retreats in Jackson Hole, WY, British Columbia, and Colorado; and award-winning urban hotels in Seattle and San Francisco comprise the diverse collection. Centered within destinations worthy of every bucket list and layered with unique amenities that inspire adventure, the curated collection of one-of-a-kind hotels, resorts, and adventures are known for creating unforgettable travel experiences. For more information, visit www.noblehousehotels.com or call Noble House Hotels & Resorts at 877.NOBLE.TRIP. About Pebblebrook Hotel Trust Pebblebrook Hotel Trust (NYSE: PEB) is a publicly traded real estate investment trust ("REIT") and the largest owner of urban and resort lifestyle hotels and resorts in the United States. The Company owns 53 hotels and resorts, totaling approximately 13,200 guest rooms across 15 urban and resort markets. For more information, visit www.pebblebrookhotels.com and follow us at @PebblebrookPEB. About Spire Hospitality Spire Hospitality is a nationally recognized third-party hotel management company specializing in creating value for our hotel investors while delivering exceptional guest experiences and providing an outstanding place to work. The Irving, TX-based company's diverse portfolio of properties includes unique independent hotels and highly respected brands, including Marriott, Hilton and IHG. Spire is part of the AWH Partners family, which also includes AWH Development, a full-service real estate development company headquartered in New York. With more than 35 years of hotel operating experience, Spire is committed to preserving, protecting, and enhancing hotel real estate value.For more information, visit www.spirehotels.com. About Springboard Hospitality For more than 30 years, Springboard Hospitality, previously known as OLS Hotels & Resorts, has transformed people, properties, and communities as a leader in the hospitality industry managing and developing innovative boutique and branded properties throughout the U.S. With dual offices in Honolulu and Los Angeles, Springboard operates more than 38 properties across 10 states. Led by technology entrepreneur Ben Rafter, Springboard specializes in using analytics and technology with its Hospitality Intelligence (H.I.) to ensure properties are optimizing return on investment. The company offers a full spectrum of hotel services with expertise in creative management, marketing, sales, revenue management, food and beverage and more. The Springboard Hospitality team is committed to going above and beyond with high-touch, personalized service in every aspect of its operations, from its interactions with guests to its relationships with owners. For more information, visit www.springboardhospitality.com.

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HOSPITALITY TRENDS

Swire Hotels Teams Up With Agilysys to Provide Smarter, Faster, Greener Guest Experiences

Swire Hotels | April 08, 2022

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation end-to-end SaaS and on-prem ready hospitality software solutions, announced that Hong Kong-based Swire Hotels has activated Agilysys solutions in all its Hong Kong properties and plans to extend these across its entire property portfolio.The comprehensive suite from Agilysys includes Agilysys Seat, an online seat reservation, wait-list and venue management system that optimizes both revenue and guest satisfaction; InfoGenesis POS using the IG 12UX client, the leading hospitality market POS system; and IG OnDemand, a guest-facing contactless food and beverage ordering for guest delivery or pick up across venues. Swire Hotels is a group of seven properties under The House Collective and EAST brands, with locations in Hong Kong, Chinese Mainland and the United States. The hotel group is known for personalized service and unique guest experiences and is dedicated to enhancing sustainability across its properties. In our search to provide guests with a smarter, faster and greener experience, we were consistently impressed with the solutions from Agilysys, IG OnDemand is a great fit for our properties, enabling team members with the technology we need to enhance our operational efficiency thereby elevating guest experiences. -Dean Winter, Managing Director for Swire Hotels. With IG OnDemand, guests can place and pay for food and beverage (F&B) orders using their mobile devices rather than having to call a service line. A simple scan of a QR code in the guestroom leads to a user-friendly interface displaying pictures, descriptions and prices of food and beverage choices. Guests can choose to have their orders delivered to them or can opt to pick them up. In addition to enabling the contactless service experience guests increasingly desire, replacing printed menus with QR codes in guestrooms contributes to sustainability by reducing paper waste. Agilysys Seat enables properties to maximize revenue from seating options and venue space while enabling guests to view and select seats and track their waitlist status at various venues through an online experience. As the foundation for these experiences, the IG 12UX client for the comprehensive InfoGenesis POS system enables hoteliers to present point-of-sale experiences to guests in a variety of ways using equipment that reflects guest preferences, whether through mobile devices or at fixed-place terminals. “It was important for us to choose a technology partner that understood our focus on sustainability, ease of use, and guest experience,Through Agilysys, we have seen that the platforms are gaining popularity with our guests from the decreasing phone call volume in the first two months after launch and around 60 percent of in-room dining orders now come from guests using IG OnDemand.” -Clement Durand, Senior Operations Manager at Swire Hotels. We are proud to partner with Swire Hotels, a hospitality group known for its extraordinary service excellence,” said Andrew Cox, Managing Director APAC at Agilysys. “With Agilysys Seat, IG OnDemand and IG 12UX, Swire Hotels can enhance the food and beverage experience for guests and staff alike and elevate the personalized service that they have come to enjoy. We look forward to implementing our solutions throughout the Swire Hotels portfolio, helping them increase revenue and meet growing expectations for frictionless and contactless guest experiences. Solutions In Use InfoGenesis® POS provides an award-winning enterprise-class point-of-sale solution that processes transactions in the highest volume, most demanding hospitality industry environments worldwide. Its modern, flexible client, IG 12UX, allows customers to choose devices that match the style and needs of their venues. From traditional POS terminals to iPads, Android tablets and mobile phones, the IG 12UX client enables customers to seamlessly deliver a variety of POS experiences based upon guest preferences and server requirements. In addition, InfoGenesis offers robust reporting and analysis features, extensive enterprise-grade menu and item configuration capabilities, and multi-language support to help drive service flexibility and increased operational efficiency. The result is improved F&B operations and increased revenue across venues. IG OnDemand provides a complete cloud-native contactless self-service food & beverage ordering solution that offers an intuitive guest-facing order and pay experience. IG OnDemand enables guests to place and pay for orders using their own devices – phone, tablet, laptop – for pick-up or delivery. The result is dramatically increased revenue opportunities and more chances to enhance guest service. Agilysys Seat provides a complete online seat reservation, wait-list and venue management system that displays and manages seat availability for a wide range of venues including restaurants, pool cabanas, stadiums and arenas, gaming table seats and more. The solution enables guests to choose their preferred location or server while optimizing venue usage and enabling social distancing protocols through mobile messaging communication. In addition, its table/venue layout management capabilities ensure the most efficient use of space based on the type of venue and event. The result is improved guest service with shorter, predictable wait times, increased table turnovers and increased venue revenue. About Agilysys Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-prem ready guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, stadia and healthcare. Agilysys offers the most comprehensive software solutions in the hospitality industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is also known for its world class customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all its longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies. Agilysys operates across North America, Europe, the Middle East, Asia-Pacific and India with headquarters located in Alpharetta, GA. For more information visit Agilysys.com. About Swire Hotels Swire Hotels creates and manages distinctive hotels in Hong Kong, Chinese Mainland and the United States under two brands, The House Collective and EAST, providing unscripted and authentic experiences for individually minded travellers who seek originality, style and personalised service. The House Collective, a group of Houses each uniquely imagined and inspired by their locations, began with The Opposite House in Beijing, which opened in 2008, followed by The Upper House in Hong Kong, The Temple House in Chengdu and the latest addition, The Middle House in Shanghai, which opened in 2018. While EAST, designed for today’s go-getters, takes personal life balance to a whole new level and includes EAST, Hong Kong; EAST, Beijing and EAST, Miami.

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HOSPITALITY TRENDS

Placemakr Announces New Pop-Up Hotel in Virginia

Placemakr | May 12, 2022

Placemakr, a tech-enabled hospitality platform and operator, announced the launch of its newest pop-up location under the Placemakr brand - WhyHotel by Placemakr, Alexandria. In partnership with Stonebridge, this unique pop-up will allow guests to experience hotel amenities and services, while staying in fully furnished, spacious apartments equipped with full kitchens, spacious living rooms, bedrooms with walk-in closets, and more. WhyHotel by Placemakr's pop-ups combine the best of home and hospitality to meet the evolving needs of residents and guests alike; effectively creating a new real estate asset class for blended living. Located at 2455 Mandeville Lane in Alexandria, VA, guests will be able to begin to book stays at the end of May. WhyHotel by Placemakr, Alexandria is located in Carlyle Crossing, a 1.7 million square foot neighborhood created by Stonebridge. The property itself includes modern apartments with the largest range of amenities in all of Alexandria, including two roof decks, a 3-acre private elevated terrace, a rooftop pool, two state-of-the-art fitness centers, co-working space, a demonstration kitchen and a stage for TED-style talks. Future guests will be able to enjoy on-site retail offerings anchored by a Wegmans Food Market, set to open later this month. WhyHotel by Placemakr, Alexandria will have 120 units available at the luxury apartment building, Dylan. Additionally, Bozzuto will have residential leasing opportunities at the luxury apartment buildings Easton, Dylan and Reese. The Carlyle Crossing neighborhood offers unparalleled access for travelers to the Capital Beltway, Eisenhower Metro Station, Amtrak line and the regional train station at King Street Station. The immediate neighborhood features 5.7 million square feet of existing office space, with an additional 2 million feet to be added. "The future of hospitality and home is flexible. Our unique model bridges the hotel and apartment world, creating an offering more valuable than either product alone, Our guests at WhyHotel by Placemakr, Alexandria will get to stay in fully furnished apartments while having access to the best services found in hospitality. We're linking these two industries to provide a greater experience for our guests and residents." -Jason Fudin, CEO and Co-founder of Placemakr The expansion to Alexandria, VA is the latest property to open under the new Placemakr brand - with additional properties planned to open this spring and summer. Following the company's recent funding round, the company is pursuing aggressive growth into new geographic locations in partnership with organizations dedicated to innovating the multifamily and hospitality industry. Their model includes pop-up partnerships, property management agreements, and real estate acquisitions. "At Stonebridge, we focus on creating transformative mixed-use developments in the Washington area and we see Placemakr as the perfect partner in expanding our offerings in Carlyle Crossing, Placemakr will add to our vision for a dynamic living environment embedded into a neighborhood rich with shopping and working opportunities to create the ideal destination for travelers coming for business or leisure." -Marvin Poole, Director at Stonebridge. Placemakr looks forward to announcing additional properties throughout the remainder of 2022. For more information, please visit placemakr.com. About Placemakr Placemakr is a flexible hospitality living platform, property manager, and real estate investor. Its tech-enabled operating platform allows the company to blur the line between hospitality and home, delivering the best experiences of both in a single building. Placemakr's curated spaces in hand-picked neighborhoods allow its guests and residents the flexibility to stay for a night, a year, or anywhere in-between. Visit placemakr.com to learn more. About Stonebridge Stonebridge is a real estate development and investment firm focused on creating exceptional places in the Greater Washington area. Their portfolio includes several of the region's most successful mixed-use projects: premier properties that realize the broad benefits of transit-oriented development and enhance communities with integrated office, retail, residential, and hotel space. Complex in nature due to their urban locations, these developments reflect their vision for dynamic living, working, and shopping environments as well as their commitment to sustainable planning and design, including proximity to mass transportation. Stonebridge's comprehensive expertise in real estate acquisition, finance, land entitlement, development, and investment management enables them to navigate risks inherent in real estate while implementing innovative strategies to transform neighborhoods and generate lasting value.

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AIRLINES AND AIRPORTS

Oman Air transforms staff travel with IBS Software partnership

Oman Air & IBS Software | May 16, 2022

Oman Air has partnered with IBS Software to fully digitalize its staff travel program, delivering a highly configurable, self-service platform for employees to book and manage complex leisure travel, annual leave travel and duty travel policies.Award-winning Oman Air overhauled its on-premise legacy system with IBS Software's SaaS-based iFly Staff platform to enable self-service for its employees to easily manage their travel needs. The system has also significantly extended usability, allowing users access via any browser or any Android or iOS device, replacing the legacy desktop-only service. iFly Staff now handles all Oman Air active and retired employee's ID travel, supplementary ticketing, and annual leave ticketing, as well as the staff ticketing of partner companies TRANSOM Catering, TRANSOM Handling and TRANSOM SATS Cargo. The platform's highly configurable business rules engine means Oman Air gains the ability to dynamically update its policies, create and roll out new policies and processes, thus reducing the lead-time to implement policy changes. This has resulted in significant gains on operational efficiency over the last six months since the system went live. "Our partnership with IBS Software has transformed the staff travel experience, simplifying processes to make it far easier for our employees to manage their personal and corporate travel, Navigating the intricacies of constantly updating travel policies represents a major win for the whole airline – from both an employee satisfaction and operational efficiency perspective." -Dr. Khalid Al Zadjali, Senior Vice President Digital, Oman Air The new staff travel system comes as part of Oman Air's ongoing efforts to enhance the benefits and facilities presented to employees, said Hilal Al Siyabi, Senior Vice President, People, Oman Air. "Self-service and mobile capabilities have significantly improved our employees' travel experience while reducing the workload associated with providing facilities. "It has been a privilege to work with the teams at Oman Air, who are constantly striving to deliver new, innovative services to staff and passengers alike, Fully digitalizing processes has allowed them the ability to not only provide superior staff travel functionality and ease of use for users, but also considerably improve Oman Air's internal operations. We're also proud that the deployment of iFly Staff was managed remotely due to Covid-19 travel restrictions." -Vijay Chakravarthy, Vice President and Head of Staff Travel, IBS Software About IBS Software IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise and hospitality industries. IBS Software's solutions for the aviation industry cover fleet & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel and air-cargo management. IBS Software also runs a real time B2B and B2C distribution platform providing hotel room inventory, rates and availability to a global network of hospitality companies and channels. For the tour and cruise industry, IBS provides a comprehensive, customer-centric, digital platform that covers onshore, online and on-board solutions. IBS Software is a Blackstone portfolio company and operates from 15 offices across the world. Further information can be found at https://www.ibsplc.com/. About Oman Air Oman Air (WY), the national airline of the Sultanate of Oman, began its operations in 1993. Initially founded to serve key domestic routes, it has since undergone rapid growth and is today recognized as a major international carrier connecting cities around the world to Oman's spectacular natural beauty, captivating charm and genuine openness. A Five-Star COVID-19 Airline Safety Rating from Skytrax and two consecutive (2021 and 2022) Five-Star Major Airline Ratings from the Airline Passenger Experience Association (APEX) are among its many industry accolades. The airline has played a vital role in transforming Muscat into an important traffic hub in the Middle East, supporting adjacent commercial, industrial and tourism activities. With a fleet comprising ultra-modern, fuel-efficient aircraft that feature luxuriously appointed interiors, Oman Air is renowned for its exceptional products and services, both in the air and on the ground, and for the signature Omani hospitality available to guests on every flight. Ongoing investments in new technologies, innovative products and enhanced guest services have solidified its position as a premium, multi-award-winning airline of outstanding repute. Both Oman Air and Oman Air Holidays proudly display the Safe Travels stamp from the World Travel and Tourism Council (WTTC) for best practices relating to standardized global health and hygiene protocols.

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