Mondee Holdings acquires business travel technology startup Rocketrip

Rocketrip | September 09, 2020

Mondee Holdings, the leading travel technology group with a portfolio of globally recognized brands in the leisure, corporate and retail travel sectors announced today the purchase of Rocketrip, the award winning behavior change technology solution for global business travel programs.
Founded in 2013 and backed by Bessemer Venture Partners, Canaan Partners, Genacast Ventures, Google Ventures and Y Combinator, Rocketrip's algorithm-based technology transforms business travel by empowering employees to align their booking choices with company interests. Building a company culture where travelers feel valued and empowered has never been more critical as travel begins to resume, and Rocketrip's solution seamlessly integrates into complex global programs to drive behavior that keeps costs under control and travelers happy.

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The travel and tourism industry plays a major part in the national economy. Tourism Ministry is planning to boost the sector by intensifying the digital promotion.


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HOSPITALITY TRENDS

Iconic Luxury Hazelton Hotel Retains Trip Advisor's #1 Spot in Canada

Hazelton Hotel | December 20, 2021

For the 5th consecutive year, Trip Advisor has named The Hazelton as the #1 hotel in Toronto, Canada. For 2021, the hotel ranked among the top 1% of hotels worldwide and received Traveler's Choice Best of the Best award the highest honour by Trip Advisor. In addition, the hotel also received the 2021 Traveller's Choice award. Despite the recent challenges the hospitality industry has faced, The Hazelton is honoured once again to be recognized as a leader in hospitality by providing an unparalleled level of excellence to local and international guests, upholding the highest standard in the industry. "I am honoured to lead a team of hospitality experts who continue to excel at the highest level. The Hazelton is committed to providing outstanding customer service across the property, whether that be a dining experience, spa treatment, or a luxurious stay in one of our newly renovated suites. The Trip Advisor awards we have earned are a testament to our dedicated team, as well as our guests – both new and returning – who have taken valuable time to share their experiences and support by rating us after their stay," - Gaurav Dutta, General Manager of The Hazelton Hotel. The Hazelton Hotel, Toronto's first luxury boutique hotel situated in the heart of Yorkville – the epicentre of fashion, art, celebrity, and lifestyle in Canada – is also proud to announce its five-year renewal with Leading Hotels of the World. This elite partnership positions the hotel – one of only two in Canada – amongst the most exclusive, luxury boutique accommodations across the globe. In anticipation of the hotel's 15th anniversary in 2022, The Hazelton Hotel is pleased to announce the completion of an extensive renovation and the introduction of the new Presidential Bellair Suite. Designed by award-winning firm Yabu Pushelberg, the 1860 square-foot suite features an open concept living room, an exquisite dining area, and a private wet bar offering guests a lavish home away from home. Renovations also include ONE restaurant's indoor dining room and bar, multiple meeting spaces throughout the hotel, and the private Silver Screening Room. In celebration of the Trip Advisor Awards and the new Presidential Bellair Suite, The Hazelton Hotel announces a social media contest on Instagram beginning on Thursday, Dec. 16, 2021. To enter, follow The Hazelton Hotel @hazeltonto on Instagram, tag a friend, and comment by sharing what part of the prize you would be most excited to win. Entrants who share the post to their stories and tag @hazeltonto receive a bonus entry. The Prize includes a one (1) night stay in the Presidential Bellair Suite, a $500 hotel dining card for ONE Restaurant, a $500 spa gift card for the Valmont Spa, and a private screening in the Silver Screening Room (prize value $10000.00 CND). About The Hazelton Hotel, Spa by Valmont and ONE Restaurant Since 2008, the hotel is an iconic landmark and Toronto's only member of The Leading Hotels of The World. With 77 opulent guest suites designed by internationally renowned design firm Yabu Pushelberg, The Hazelton Hotel is also home to a private Silver Screening Room and Spa by Valmont, one of the city's most exclusive spa sanctuaries. The hotel's ONE Restaurant is celebrity chef Mark McEwan's signature dining experience that offers world-class cuisine and boasts one of Toronto's finest patios. A Forbes Health Verified hotel, The Hazelton Hotel continues to ensure the health and safety of guests, residents, and team members, through their 8-point safety plan that is aligned with the provincial public health authorities' guidelines.http://www.thehazeltonhotel.com

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INDUSTRY OUTLOOK

Consumers’ Shifting Behavior Continues Reshaping Travel Industry's Future

Travel Pulse | December 14, 2021

Data intelligence company Morning Consult has released its ‘State of Travel and Hospitality’ report for 2021’s fourth quarter. The objective of its analysis was to discover how consumers are changing the sector’s future amid the ongoing pandemic by surveying over 9,000 adults across the Americas, Europe and the Asia-Pacific region. The firm found that that the travel industry is, indeed, rebounding, although slowly. Especially given the recent rise of fast-spreading strains, like the Omicron and Delta variants, COVID-related health concerns remain a factor for potential travelers; as do vaccination, testing and quarantine requirement at their intended destination, including confusion about what the actual regulations are at any given time.Sixty-four percent of U.S. adults said they’d traveled within the past year, more than 25 percent in the past month alone. It was discovered that younger generations—Millennials and Gen Zers—and high-income consumers were found to be more likely to travel than their older and poorer counterparts. One of the trends it examined is the pandemic-fueled increase in air rage. COVID-related airline (and federal) mandates, specifically when it comes to mask-wearing, prompted a steep rise in incidents of passengers refusing to follow the rules aboard their flights. From verbal rants and offensive language to physically assaulting crew members and fellow flyers, “unruly passengers” have become an all-too-common problem. According to Morning Consult’s survey, 41 percent of Americans have actually avoided domestic travel during the pandemic, due to concerns about how their fellow passengers might act aboard the plane. And, 63 percent are at least slightly concerned that an “air rage” incident will occur on their next flight, and 21 percent said they’re either “very” or “extremely” concerned.Just as with face masks, COVID-19 vaccines quickly became a highly politicized issue, with an already-polarized America split in their perceptions about COVID-related precautions and the virus itself. Consumer support for vaccination mandates, while polarized across party lines, is actually rather high when it comes to air travel. Sixty-three percent of Americans believe vaccination should be required when flying internationally, while 60 percent also said they should be required of passengers flying domestically. Travelers are also approaching travel planning differently and reorganizing some of their priorities. Leisure travelers have become accustomed to the idea that their plans may need to change at a moment’s notice. From consumers, the industry is seeing shorter booking windows, higher importance placed on flexibility and even a willingness to spend more money to ensure their plans are reschedulable. Price still remains the primary concern in booking travel, followed by brands’ safety measures.Then, there’s the business travel segment, which everyone foresaw would start rebounding only after the return of leisure travel. The fast rise and widespread adoption of remote-working and virtual-meeting technology prompted by the pandemic seem to have permanently displaced a portion of the business travel market. Now, 39 percent of regular U.S. business travelers say they’ll never go on another work trip again. Those who do travel for business are likely to do so closer to home, bound by tighter corporate policies and smaller budgets. The data actually revealed that one in every five business trips taken over the next year will just be day trips.

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HOSPITALITY TRENDS

Dusit Thani Laguna Phuket teams with renowned local partners to offer a 'Simply Amazing' stay experience

Dusit International, Dusit Thani Laguna Phuket | March 31, 2022

Themed evening parties, a wide range of watersports activities, and a choice of stylish BMW or Peugeot cars await guests this April. BANGKOK, Mar 30, 2022 - (ACN Newswire) - Dusit Thani Laguna Phuket, a luxurious beachfront resort owned and operated by Dusit International, one of Thailand's leading hotel and property development companies, is turning collaborations into exceptional value with a 'Simply Amazing' stay experience featuring an enticing room offer and many opportunities to create lasting memories this month. Available for booking between 1-23 April 2022 for stay dates between 7-30 April 2022, the 'Simply Amazing' room offer applies to Club rooms, Suites, and Villas and starts at only THB 9,000 net per night, inclusive of daily breakfast for two. To elevate the stay experience, Dusit has also teamed up with esteemed local partners to create a wide range of special experiences, memorable activities, and unique services throughout April. Thanks to collaborations with authorised BMW dealer Millennium Auto and car rental company SIXT, guests staying in a Club room or above will have 24-hour access to BMW Series 5 or Peugeot 5008 cars, available to pick up at the resort on a first-come, first-served basis, at no additional charge during their stay.[1] Highlighting local musical talent, each weekend the resort will host nightly theme parties featuring live music, top local DJs, and creative drinks at a pop-up beach bar. The programme will start on Friday 8 April with "Sunset Chill Out & Retro Beats" - a celebration of the '60s, followed by the '80s and '90s on Saturday 9 April, and a multi-generation celebration on Sunday 10 April. Each party will start with a complimentary sunset cocktail. The resort has also teamed up with ZAK Extreme, Jet Board Thailand and Phuket Water Sports Club to offer very special rates on jet surf, surfboard, surf lessons, and other exciting watersports activities every Friday to Sunday throughout the month. Alongside occasional pop-up dining experiences with guest chefs - including, on Songkran (Wednesday 13 April), a special eight-course feast of Basque cuisine by globe-trotting Chef Inaki Bolumburu, for only THB 2,500++ - the resort will also offer its own exclusive Amore Dinner on the Beach for the special price of THB 4,000 per couple, inclusive of two glasses of wine. Set on the sands and illuminated by candles, this romantic dining experience is normally priced at THB 6,000 and is ideal for celebrating any special occasion. "The 'Simply Amazing' experience at Dusit Thani Laguna Phuket is part of our group-wide vision to transform our hotels into dynamic and vibrant spaces that meet the lifestyle needs of all generations of travellers," said Ms Prachoom Tantiprasertsuk, VP - Operations (Southern Thailand), Dusit International. "With this in mind, we are delighted to collaborate with Millennium Auto, SIXT, and other local partners to enhance our stay, dining, and activities experiences in meaningful and exciting ways - all while delivering additional convenience and value. "With a wide range of special activities, and the unique opportunity to explore the island in BMW or Peugeot cars, our international and domestic guests have everything they need to experience the best of Phuket while staying with utmost peace of mind. And we are sure they will find it 'Simply Amazing.'" Dusit Thani Laguna Phuket is located next to the white sands of Bang Tao beach overlooking the azure waters of the Andaman Sea in the heart of Laguna Phuket, an integrated destination resort on the west coast of Phuket island. Alongside SHA Plus certified standards of hygiene and cleanliness, Dusit's carefully crafted 'Dusit Care' services, such as flexible check-in and mobile payment methods, are also in place to deliver additional convenience while maximising guest safety. For more information about the 'Simply Amazing' offer, or to make a booking, please visit www.dusit.com or call (076) 362 999 (local fixed number). [1] Terms and conditions apply About Dusit Thani Laguna Phuket Located next to the white sands of Bang Tao beach overlooking the Andaman Sea and surrounded by lush tropical gardens, Dusit Thani Laguna Phuket comprises 253 elegant rooms, suites and villas. Amongst other facilities, it offers five dining outlets, a fully equipped gym, tennis and sports courts, a luxurious spa, an outdoor swimming pool, a watersports centre, a children's play area, and easy access to the neighbouring 18-hole Laguna Phuket Golf Course. Guests can also enjoy a range of complimentary activities reflecting responsible tourism practices. Among some of the options offered are sustainable crafts workshops such as upcycled tie-dye and bag painting; cooking classes featuring locally sourced ingredients; and Thai cultural workshops where guests can learn more about the history of Phuket and the island's unique traditions and customs. Dusit's new group-wide wellness concept, Devarana Wellness, also offers complimentary activities that enhance emotional and physical resilience, such as yoga, meditation, and breathwork. A Family Retreat Programme, meanwhile, features a mini-farm workshop, educational kids camp, stand up paddleboarding, and other entertaining and enriching experiences for adults and children alike. About Dusit International Established in 1948, Dusit International or Dusit Thani Public Company Limited (DUSIT) is a leading hospitality group listed on the Stock Exchange of Thailand. Its operations comprise five distinct yet complementary business units: hotels and resorts, hospitality education, food, property development, and hospitality-related services. The group's portfolio of hotels, resorts and luxury villas includes more than 300 properties operating under a total of six brands (Dusit Thani, Dusit Devarana, dusitD2, Dusit Princess, ASAI Hotels, and Elite Havens) across 16 countries worldwide. The group also operates culinary schools and hospitality colleges in Thailand, plus catering companies for the education sector in Thailand, Cambodia, and Vietnam. Dusit International's diversified investments in real estate development, hospitality-related services, and the food sector are part of its long-term strategy for sustainable growth, which focuses on three key areas: balance, expansion and diversification. For more information, please visit dusit-international.com.

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HOSPITALITY TRENDS

Swire Hotels Teams Up With Agilysys to Provide Smarter, Faster, Greener Guest Experiences

Swire Hotels | April 08, 2022

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation end-to-end SaaS and on-prem ready hospitality software solutions, announced that Hong Kong-based Swire Hotels has activated Agilysys solutions in all its Hong Kong properties and plans to extend these across its entire property portfolio.The comprehensive suite from Agilysys includes Agilysys Seat, an online seat reservation, wait-list and venue management system that optimizes both revenue and guest satisfaction; InfoGenesis POS using the IG 12UX client, the leading hospitality market POS system; and IG OnDemand, a guest-facing contactless food and beverage ordering for guest delivery or pick up across venues. Swire Hotels is a group of seven properties under The House Collective and EAST brands, with locations in Hong Kong, Chinese Mainland and the United States. The hotel group is known for personalized service and unique guest experiences and is dedicated to enhancing sustainability across its properties. In our search to provide guests with a smarter, faster and greener experience, we were consistently impressed with the solutions from Agilysys, IG OnDemand is a great fit for our properties, enabling team members with the technology we need to enhance our operational efficiency thereby elevating guest experiences. -Dean Winter, Managing Director for Swire Hotels. With IG OnDemand, guests can place and pay for food and beverage (F&B) orders using their mobile devices rather than having to call a service line. A simple scan of a QR code in the guestroom leads to a user-friendly interface displaying pictures, descriptions and prices of food and beverage choices. Guests can choose to have their orders delivered to them or can opt to pick them up. In addition to enabling the contactless service experience guests increasingly desire, replacing printed menus with QR codes in guestrooms contributes to sustainability by reducing paper waste. Agilysys Seat enables properties to maximize revenue from seating options and venue space while enabling guests to view and select seats and track their waitlist status at various venues through an online experience. As the foundation for these experiences, the IG 12UX client for the comprehensive InfoGenesis POS system enables hoteliers to present point-of-sale experiences to guests in a variety of ways using equipment that reflects guest preferences, whether through mobile devices or at fixed-place terminals. “It was important for us to choose a technology partner that understood our focus on sustainability, ease of use, and guest experience,Through Agilysys, we have seen that the platforms are gaining popularity with our guests from the decreasing phone call volume in the first two months after launch and around 60 percent of in-room dining orders now come from guests using IG OnDemand.” -Clement Durand, Senior Operations Manager at Swire Hotels. We are proud to partner with Swire Hotels, a hospitality group known for its extraordinary service excellence,” said Andrew Cox, Managing Director APAC at Agilysys. “With Agilysys Seat, IG OnDemand and IG 12UX, Swire Hotels can enhance the food and beverage experience for guests and staff alike and elevate the personalized service that they have come to enjoy. We look forward to implementing our solutions throughout the Swire Hotels portfolio, helping them increase revenue and meet growing expectations for frictionless and contactless guest experiences. Solutions In Use InfoGenesis® POS provides an award-winning enterprise-class point-of-sale solution that processes transactions in the highest volume, most demanding hospitality industry environments worldwide. Its modern, flexible client, IG 12UX, allows customers to choose devices that match the style and needs of their venues. From traditional POS terminals to iPads, Android tablets and mobile phones, the IG 12UX client enables customers to seamlessly deliver a variety of POS experiences based upon guest preferences and server requirements. In addition, InfoGenesis offers robust reporting and analysis features, extensive enterprise-grade menu and item configuration capabilities, and multi-language support to help drive service flexibility and increased operational efficiency. The result is improved F&B operations and increased revenue across venues. IG OnDemand provides a complete cloud-native contactless self-service food & beverage ordering solution that offers an intuitive guest-facing order and pay experience. IG OnDemand enables guests to place and pay for orders using their own devices – phone, tablet, laptop – for pick-up or delivery. The result is dramatically increased revenue opportunities and more chances to enhance guest service. Agilysys Seat provides a complete online seat reservation, wait-list and venue management system that displays and manages seat availability for a wide range of venues including restaurants, pool cabanas, stadiums and arenas, gaming table seats and more. The solution enables guests to choose their preferred location or server while optimizing venue usage and enabling social distancing protocols through mobile messaging communication. In addition, its table/venue layout management capabilities ensure the most efficient use of space based on the type of venue and event. The result is improved guest service with shorter, predictable wait times, increased table turnovers and increased venue revenue. About Agilysys Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-prem ready guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, stadia and healthcare. Agilysys offers the most comprehensive software solutions in the hospitality industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is also known for its world class customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all its longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies. Agilysys operates across North America, Europe, the Middle East, Asia-Pacific and India with headquarters located in Alpharetta, GA. For more information visit Agilysys.com. About Swire Hotels Swire Hotels creates and manages distinctive hotels in Hong Kong, Chinese Mainland and the United States under two brands, The House Collective and EAST, providing unscripted and authentic experiences for individually minded travellers who seek originality, style and personalised service. The House Collective, a group of Houses each uniquely imagined and inspired by their locations, began with The Opposite House in Beijing, which opened in 2008, followed by The Upper House in Hong Kong, The Temple House in Chengdu and the latest addition, The Middle House in Shanghai, which opened in 2018. While EAST, designed for today’s go-getters, takes personal life balance to a whole new level and includes EAST, Hong Kong; EAST, Beijing and EAST, Miami.

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