BUSINESS TRAVEL

Mystifly Joins UATP Network

UATP | April 22, 2022

Mystifly Joins UATP Network
UATP and Mystifly announced a strategic partnership in which UATP will be integrated into MystiPay, an airline payment solution from Mystifly. The partnership focuses on reducing the cost of acceptance for travel payments.

"We recognize that the airline distribution and payments landscape is complex, Through MystiPay, and with UATP as the scheme, we want to offer a profitable and secure payment solution that unlocks new revenue streams and better rebates, while lowering the cost of acceptance. We take great pride in partnering with UATP as both businesses share a common vision to provide a better payment opportunity for all. We look forward to maximizing the value of this partnership."

-Rajeev Kumar, CEO and MD, Mystifly

Today, Mystifly is one of the largest global B2B airfare aggregators backed by its strong travel technology vision. Mystifly offers search and retailing, order management, revenue and channel management, ancillary sales, multi-currency payment wallet ,

"Mystify continues to grow as a travel tech leader. Becoming an Issuer will enhance supplier relations and increase spending power. Mystifly will help save the industry money by utilizing UATP in its supplier relationships."

-UATP President and CEO Ralph Kaiser

For more information, visit UATP.com or Mystifly.com.

ABOUT UATP
UATP is a global payment solution owned and operated by the world's airlines and accepted by thousands of merchants for air, rail and travel agency payments. UATP connects airlines to Alternative Forms of Payment which can expand reach and generate incremental sales globally. UATP offers easy-to-use data tools, DataStream℠ and DataMine℠, which provide comprehensive account details to Issuers and Corporate Subscribers for accurate travel management.

Accepted as a form of payment for corporate business travel worldwide by airlines, travel agencies and Amtrak®; UATP accounts are issued by: Aeromexico; Air Canada (TSE: AC); Air China; Air New Zealand (ANZFF.PK); Air Niugini; Air Serbia; American Airlines (NASDAQ: AAL); APG Airlines; Austrian Airlines; BCD Travel; China Eastern Airlines (NYSE: CEA); Delta Air Lines (NYSE: DAL); EL AL Israel Airlines; Etihad Airways; Fareportal; Frontier Airlines; GOL Linhas aereas inteligentes S.A. (NYSE: GOL and Bovespa: GOLL4); Hahn Air; Hight Point Travel; Japan Airlines (9201:JP); JetBlue Airways; Qantas Airways (QUBSF.PK); Shandong Airlines; Sichuan Airlines; Southwest Airlines; Sun Country Airlines; TUIfly GmbH; Turkish Airlines (ISE:THYAO); United Airlines (NYSE: UAL) and WestJet. AirPlus International issues the UATP-based Company Account for Lufthansa German Airlines.

About Mystifly:
Mystifly is a travel tech leader in airline retailing envisioned to bring a positive difference in the experience of the travelers and how air travel is sold. Mystifly is the new operating system for existing or new businesses to start or grow their travel business globally. Certified by IATA as a NDC Level 4 Aggregator, Mystifly offers NDC-aligned tech stacks for businesses of every size. Founded in 2009, Mystifly unifies distribution, fulfilment and payments on a single platform that allows search, ticket, ancillary sales, post-booking services and payment for over 700 airlines including 180 LCCs, NDC and Non-NDC Airlines. Mystifly's suite of products empowers over 3000 clients globally.

Spotlight

This whitepaper explains:

  • Travel is an ultra-high-risk sector for card acquirers because most payments are for future delivery. If merchants fail to fulfill a service for which they have taken payment (often months in advance) customers can recover their money from the acquirer by initiating chargeback.
  • Acquirers traditionally demand substantial cash collateral (holdbacks) or other financial security from travel merchants to mitigate this risk.
  • Holdbacks lock away substantial funds for travel companies and can therefore be highly damaging to liquidity.
  • High-profile collapses and the COVID-19 crisis have driven acquirers to impose  harsher terms or quit the travel sector completely.


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HOSPITALITY TRENDS

CARILLON MIAMI WELLNESS RESORT JOINS AMERICAN EXPRESS FINE HOTELS + RESORTS PROGRAM

Carillon Miami Wellness Resort | March 22, 2022

Carillon Miami Wellness Resort is pleased to announce it has been awarded distinguished membership in American Express Fine Hotels + Resorts® (FHR), offering Amex consumer, business, and corporate Platinum Card holders and Centurion members unmatched value and access to exclusive benefits. "This is a major accomplishment for our team, residents, and owners, and we are excited and appreciative to now join American Express Fine Hotels + Resorts®, one of the leading luxury lodging programs for affluent travelers,This milestone is yet another award and recognition for our resort and we look forward to achieving even greater heights in wellness-luxury with FHR. As the travel industry continues to recover and hotels and resorts get more creative, we are looking for every opportunity to dazzle new guests with our refined luxury, amenities, and services, as well as the natural beauty of our location in the heart of Florida's Gold Coast." -Patrick Fernandes, Executive Managing Director of Carillon Miami Wellness Resort. Along with exclusive access to the resort's spa, recognized as the largest spa and wellness facility on the Eastern Seaboard (70,000 square feet), Amex Card and Centurion members can receive special perks such as early check-in, $150 experience credit to use toward spa services, room upgrades upon availability, and a personalized welcome, among other benefits. Additionally, members will find other new amenities when visiting Carillon Miami Wellness Resort, including a new dining destination in partnership with Michelin-starred chef, Tristan Brandt. Chef Brandt, whose signature modern French cuisine with Asian influences can best be described as "artwork on the plate," will oversee the culinary concept for a new destination restaurant at the resort, which will open to guests this spring. Members can also experience the resort's latest wellness programming, such as new personalized health services through the property's partnership with the biostation, which offers a curated menu of cutting-edge therapies and tailored wellness retreats. For more information about Carillon Miami Wellness Resort, please visit https://www.carillonhotel.com/en. About Carillon Miami Wellness Resort Located along the white sand shores of Miami Beach, Carillon Miami Wellness Resort presents an authentic and specialized approach to health, wellness, and complete well-being. Exuding the "luxury of wellness," the resort focuses on aligning physical, mental, and spiritual health by offering a comprehensive retreat, the largest spa & wellness center on the Eastern Seaboard (70,000 sq. ft.), a one-of-a-kind Thermal Experience and a medical wellness division, personalized health retreats and services through the biostation at Carillon Miami, and more. The resort features 150 spacious one- and two-bedroom luxury apartments, ranging in size from 720 – 1,200 sq. ft. An array of recreational activities are at guests' fingertips, access to the resort's two-story indoor rock wall and resort pools located throughout the property: the oceanfront Cabana Pool and the adult-only rooftop Atlantic Pool. Carillon Miami Wellness Resort promotes a path to discovery and provides tools for a healthier lifestyle extending beyond each guest's stay. In 2021, Carillon Miami Wellness Resort ranked within Travel + Leisure's World's Best Awards as one of the "Top 15 Domestic Destination Spas," the only property in Florida, and was also named one of the "Top 30 Destination Spa Resorts in the United States" in Condé Nast Traveler's 34th annual 2021 Readers' Choice Awards. The resort is committed to upholding the highest standards in health and safety and is a Sharecare Health Security VERIFIED® with Forbes Travel Guide destination. For more information, please visit www.carillonhotel.com.

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COMMERCIAL TRAVEL

Despegar to Acquire 100% of Viajanet, an Online Travel Agency in Brazil

Despegar | May 09, 2022

Despegar.com, Corp. (NYSE: DESP) (“Despegar”), the leading online travel company in Latin America, announced that it has agreed to acquire TVLX Viagens e Turismo S.A (“Viajanet”), one of the leading online travel agencies in Brazil, for a total consideration of approximately US$15 million and subject to customary closing conditions. Under the terms of the agreement, 60% of the purchase price will be payable at closing, 20% in 24 months and the remaining 20% in 36 months.Viajanet recorded audited revenues of approximately US$30 million in 2019. During 2021, Viajanet’s online sales accounted for approximately 98% of total sales, with 88% of Gross Bookings originated in the B2C channel and the remainder via the B2B channel. In addition, 98% of Gross Bookings were within the Air segment of Brazil’s travel market, giving Despegar the opportunity to cross-sell its accommodation and other non-air product inventory to Viajanet’s existing customers. “The acquisition of Viajanet, our third in the last two years in Brazil, is another step in our regional consolidation strategy that will enable us to deploy more of Despegar’s higher-margin non-air inventory through a new brand and its customer base while bolstering our team in the country. We expect to capture other significant synergies by leveraging Despegar’s technology platform to enhance Viajanet’s conversion rates and performance marketing capabilities, among other benefits.” -Mr. Marcelo Grether, Chief M&A & New Business Officer of Despegar, Mr. Paulo Nascimento, Chief Executive Officer of Viajanet, added: We are thrilled to be joining the team at Despegar, a leading player in LatAm’s travel market. Becoming part of Despegar will give our customers access to a larger and more diverse inventory of travel products while also benefiting from the innovative technological capabilities behind its leading travel site. The closing of the transaction is expected to take place in the second quarter of 2022. About Despegar.com Despegar is the leading online travel company in Latin America. For over two decades, it has revolutionized the tourism industry through technology. With its continuous commitment to the development of the sector, Despegar today is comprised of a consolidated Group that includes Best Day, Viajes Falabella and Koin, (the Company’s fintech business) in turn becoming one of the most relevant companies in the region and able to offer a tailor-made experience for more than 29 million customers. Despegar operates in 20 countries in the region, accompanying Latin Americans from the moment they dream of traveling until they share their memories. With the purpose of improving people's lives and transforming the shopping experience, it has developed alternative payment methods and financing, democratizing access to consumption and bringing Latin Americans closer to their next travel experience. Despegar is traded on the New York Stock Exchange (NYSE: DESP). For more information, please visit www.despegar.com.

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HOSPITALITY TRENDS

Dusit Thani Laguna Phuket teams with renowned local partners to offer a 'Simply Amazing' stay experience

Dusit International, Dusit Thani Laguna Phuket | March 31, 2022

Themed evening parties, a wide range of watersports activities, and a choice of stylish BMW or Peugeot cars await guests this April. BANGKOK, Mar 30, 2022 - (ACN Newswire) - Dusit Thani Laguna Phuket, a luxurious beachfront resort owned and operated by Dusit International, one of Thailand's leading hotel and property development companies, is turning collaborations into exceptional value with a 'Simply Amazing' stay experience featuring an enticing room offer and many opportunities to create lasting memories this month. Available for booking between 1-23 April 2022 for stay dates between 7-30 April 2022, the 'Simply Amazing' room offer applies to Club rooms, Suites, and Villas and starts at only THB 9,000 net per night, inclusive of daily breakfast for two. To elevate the stay experience, Dusit has also teamed up with esteemed local partners to create a wide range of special experiences, memorable activities, and unique services throughout April. Thanks to collaborations with authorised BMW dealer Millennium Auto and car rental company SIXT, guests staying in a Club room or above will have 24-hour access to BMW Series 5 or Peugeot 5008 cars, available to pick up at the resort on a first-come, first-served basis, at no additional charge during their stay.[1] Highlighting local musical talent, each weekend the resort will host nightly theme parties featuring live music, top local DJs, and creative drinks at a pop-up beach bar. The programme will start on Friday 8 April with "Sunset Chill Out & Retro Beats" - a celebration of the '60s, followed by the '80s and '90s on Saturday 9 April, and a multi-generation celebration on Sunday 10 April. Each party will start with a complimentary sunset cocktail. The resort has also teamed up with ZAK Extreme, Jet Board Thailand and Phuket Water Sports Club to offer very special rates on jet surf, surfboard, surf lessons, and other exciting watersports activities every Friday to Sunday throughout the month. Alongside occasional pop-up dining experiences with guest chefs - including, on Songkran (Wednesday 13 April), a special eight-course feast of Basque cuisine by globe-trotting Chef Inaki Bolumburu, for only THB 2,500++ - the resort will also offer its own exclusive Amore Dinner on the Beach for the special price of THB 4,000 per couple, inclusive of two glasses of wine. Set on the sands and illuminated by candles, this romantic dining experience is normally priced at THB 6,000 and is ideal for celebrating any special occasion. "The 'Simply Amazing' experience at Dusit Thani Laguna Phuket is part of our group-wide vision to transform our hotels into dynamic and vibrant spaces that meet the lifestyle needs of all generations of travellers," said Ms Prachoom Tantiprasertsuk, VP - Operations (Southern Thailand), Dusit International. "With this in mind, we are delighted to collaborate with Millennium Auto, SIXT, and other local partners to enhance our stay, dining, and activities experiences in meaningful and exciting ways - all while delivering additional convenience and value. "With a wide range of special activities, and the unique opportunity to explore the island in BMW or Peugeot cars, our international and domestic guests have everything they need to experience the best of Phuket while staying with utmost peace of mind. And we are sure they will find it 'Simply Amazing.'" 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A Family Retreat Programme, meanwhile, features a mini-farm workshop, educational kids camp, stand up paddleboarding, and other entertaining and enriching experiences for adults and children alike. About Dusit International Established in 1948, Dusit International or Dusit Thani Public Company Limited (DUSIT) is a leading hospitality group listed on the Stock Exchange of Thailand. Its operations comprise five distinct yet complementary business units: hotels and resorts, hospitality education, food, property development, and hospitality-related services. The group's portfolio of hotels, resorts and luxury villas includes more than 300 properties operating under a total of six brands (Dusit Thani, Dusit Devarana, dusitD2, Dusit Princess, ASAI Hotels, and Elite Havens) across 16 countries worldwide. The group also operates culinary schools and hospitality colleges in Thailand, plus catering companies for the education sector in Thailand, Cambodia, and Vietnam. Dusit International's diversified investments in real estate development, hospitality-related services, and the food sector are part of its long-term strategy for sustainable growth, which focuses on three key areas: balance, expansion and diversification. For more information, please visit dusit-international.com.

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INDUSTRY OUTLOOK

ALLIANZ PARTNERS SWEEPS BOTH TRAVEL INSURANCE CATEGORIES AT THE TRAVELAGE WEST "WAVE" AWARDS

Allianz Partners | June 17, 2022

Travel insurance and assistance company Allianz Partners took home wins in both travel insurance categories at the 2022 TravelAge West WAVE (Western Advisors' Votes of Excellence) Awards, including Travel Insurance Company Providing the Best Travel Advisor Support and Travel Insurance Company Providing the Highest Client Satisfaction. This is the sixth consecutive year that Allianz Partners has been named a top travel insurance provider in the prestigious WAVE Awards. Now in its 17th year, the goal of TravelAge West's WAVE Awards is to give travel advisors in the West the opportunity to recognize the outstanding qualities and services of their travel-supplier partners. The Editor's Picks were chosen by Publisher/Editor-in-Chief Ken Shapiro and the entire editorial team of TravelAge West. Review methods included product analysis, on-site visits and a survey of a select group of travel advisors and industry experts. "As the travel industry starts to regain its footing, we want to help our readers celebrate the companies that have continued to serve travel advisors and their clients throughout the darkest days of the pandemic, The WAVE Awards are a pillar of the travel industry in the West, and we know many in the industry look forward to them each year, so we are very happy that we can once again bring this program to our partners." -Publisher/Editor-in-Chief Ken Shapiro During a black-tie dinner at The Ritz-Carlton, Marina Del Rey on June 9, Editor's Pick recipients were honored for their achievements and TravelAge West will feature a special WAVE Awards section in the July 11 issue, highlighting award winners. "We are elated to continue our winning streak at the TravelAge West WAVE Awards and are incredibly thankful to everyone who helped us achieve this milestone," said Richard Aquino, Vice President, Head of Sales at Allianz Partners USA. "It means the world to us to once again be recognized in both client satisfaction and travel advisor support, and it's a true testament to how deeply our team cares about our customers evolving needs." For a full list of this year's WAVE Award recipients, visit: https://www.travelagewest.com/Wave/Winners About TravelAge West TravelAge West is the leading trade media outlet for travel advisors and the travel industry in the 15 Western U.S. states. Serving more than 21,000 readers for 53 years, the brand is a main source of news and product information for the region's agents and travel executives. TravelAgeWest.com is a two-time winner of a Gold Award from the North American Travel Journalists Association for Best Travel Journalism Website. TravelAge West is a part of Northstar Travel Group LLC, a worldwide provider of information, news and data for the travel and hospitality industry. Northstar Travel Group is based in Secaucus, N.J. About Allianz Partners In the United States, Allianz Partners USA (AGA Service Company) offers Allianz Travel-branded travel protection plans and serves millions of customers each year. In addition to travel protection, the company offers event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. AGA Service Company is doing business as Allianz Global Assistance Insurance Agency in California (License # 0B01400) and Massachusetts. Allianz Partners USA is part of the Allianz Partners group. Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, mobility and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech, high-touch products and solutions that go beyond traditional insurance. Present in over 75 countries, our 19,400 employees speak 70 languages, handle over 58 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.

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Spotlight

This whitepaper explains:

  • Travel is an ultra-high-risk sector for card acquirers because most payments are for future delivery. If merchants fail to fulfill a service for which they have taken payment (often months in advance) customers can recover their money from the acquirer by initiating chargeback.
  • Acquirers traditionally demand substantial cash collateral (holdbacks) or other financial security from travel merchants to mitigate this risk.
  • Holdbacks lock away substantial funds for travel companies and can therefore be highly damaging to liquidity.
  • High-profile collapses and the COVID-19 crisis have driven acquirers to impose  harsher terms or quit the travel sector completely.

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