TRAVEL TECHNOLOGY

Nexion Travel Group Launches First Immersive Journeys Experience

Nexion Travel Group | April 05, 2022

Nexion Travel Group, the leading host agency for travel professionals, recently completed its inaugural "Immersive Journey" on board Princess Cruises' Regal Princess. From March 7-12, 2022, 20 travel advisors who are members of Nexion Travel Group were hosted by Princess and Nexion's Business Development & Education (BDE) team to learn about how they can set their agencies up for long-term success."Coach Martin" Mussey, BDE Manager for Nexion Travel Group and certified business coach, led the advisors in workshops and exercises to help them establish specific and measurable goals to increase profitability and plan for sustainable growth. Each attendee was also provided exclusive content and materials from Business Success Journeys, Nexion's newly launched coaching program. Other faculty on this Immersive Journey included LaDonna Allen, National Account Manager with Princess Cruises.

Each Immersive Journey is hosted by and exclusive to a supplier, giving Nexion members the chance to not only learn a particular topic, but get to know a supplier's offerings. Immersive Journeys attendees on this trip experienced a cruise with stops at Grand Turks and the Dominican Republic, and Princess's exclusive Medallion Class sailing. Regal Princess's Hotel Director also sat down with attendees to share insights about the unique onboard experience that Princess offers, and how to sell it to their clients.

Our first Immersive Journey was a smashing success," said Mussey. "Our members loved being able to have the luxury of a few days of time to really learn about achieving business success in a small-group environment. They left with actionable ideas for their businesses and deepened their relationships with an important supplier partner. The Princess team put a lot of time and effort towards helping attendees not only fully understand their product, but also learn about business success from their experts.

 "Immersive Journeys' success depends on a true partnership with our preferred suppliers and I cannot thank Princess enough for hosting our inaugural event. Nexion members have been telling us they want to combine learning about a new skill or tactic with experiencing our suppliers' offerings. Immersive Journeys fits the bill for both, and we cannot wait to host our next Immersive Journeys event with another focus and a new partner."

-Nexion Travel Group President Jackie Friedman

All travel professionals interested in learning how to succeed as a professional business owner, backed by Nexion Travel Group's many great benefits, are encouraged to call 800-747-6813 or email sales@nexion.com.

About Nexion Travel Group
Nexion® Travel Group is a fully accredited host agency, offering membership to independent travel professionals since 1995. Nexion Travel Group provides ticketing, operations and fulfillment support to independent travel professionals coupled with best-in-class tools, technology, marketing, education and support. As part of Travel Leaders Group, a division of Internova Travel Group, Nexion Travel Group is the complete host agency for multi-agent agencies, corporate agencies, experienced agents and those new to the industry.

About Internova Travel Group
Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 62,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.

Spotlight

It’s officially the most-visited city in the world, and with good reason! Welcome to MojoTravels, and today we're counting down our picks for What to See in Bangkok. For this list, we’re at the most impressive and historically important sights, attractions, and museums in and around Thailand’s capital city.


Other News
BUSINESS TRAVEL

Nobu Hospitality Continues Strategic European Expansion with Announcement of Nobu Hotel Madrid

Nobu Hospitality | May 25, 2022

Nobu Hospitality, the leading luxury lifestyle and iconic hotel and dining brand, announces its fifth Spanish hotel and restaurant in the elegant capital city of MadridCentrally positioned in the heart of the Spanish capital's Cortes District, Nobu Hotel Madrid will see the transformation of an existing office building, located at 26 Calle Alcalá, between Plaza de Cibeles and Puerta del Sol. The hotel will offer a tri-level Nobu restaurant and bar, an expansive rooftop bar, and a lounge with views over the skyline together with a state-of-the-art fitness centre and spa. The restaurant will be reimagined by the renowned Californian architectural/design group, Studio PCH, led by Severine Tatangelo. Studio PCH has designed multiple Nobu properties including the highly acclaimed Nobu Malibu and the Nobu Hotel San Sebastián, opening in 2023. Nobu Hospitality is entering into a long-term agreement with Millenium Hospitality Real Estate SOCIMI ("MHRE") to develop Nobu Hotel Madrid, their second project following the recent announcement of Nobu Hotel and Restaurant San Sebastián. MHRE has an impressive collection of five-star hotels spread throughout Spain and Portugal. "We are absolutely thrilled to finally launch in the magnificent city of Madrid. A bustling mecca of art, culture, and cuisine, the Spanish capital is an important destination for us. This will be our fifth hotel in Spain, and we look forward to further expanding our Spanish footprint to create a truly memorable hospitality experience for local residents as well as our international Nobu guests." -Trevor Horwell, Chief Executive Officer Nobu Hospitality Javier Illán Plaza, President, and CEO of Millenium Hospitality Real Estate comments, I'm so pleased to be announcing our second project with Nobu Hospitality, and the launch of Nobu Hotel Madrid. We are so proud to continue our great relationship with such a successful luxury international brand and bring to the City of Madrid the Nobu experience and the exciting restaurant and rooftop bar which we're sure will be well received by local residents and travellers alike. Adding to Nobu Hospitality's European portfolio, the launch of Nobu Hotel and Restaurant Madrid marks the brand's 11th hotel in the European continent, with properties in London, Barcelona, Ibiza, Marbella, Warsaw with Rome, San Sebastián, Santorini, Hamburg also in development

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TRAVEL TECHNOLOGY

Barceló Hotel Group Chooses Talkdesk Contact Center Solution

Barceló Hotel Group | June 20, 2022

Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, has been chosen by Barceló Hotel Group to provide a cloud-based destination to centralize the hospitality brand’s contact center operations and improve customer experience (CX) for their clientsBarceló Hotel Group is the hotel division of the Barceló Group, a Spanish tourism leader. Founded in 1931 by Simón Barceló, the hospitality company has continued to flourish under the leadership of three generations of the Barceló family. Barceló Hotel Group manages 60,000 guest rooms in more than 270 four- and five-star urban and leisure hotel properties across 24 countries. Their company philosophy of “forward hoteligence” inspires the brand to continue elevating the benchmark for guest experience – earning them recognition as one of the 30 largest hotel brands in the world. Talkdesk CX Cloud™, an end-to-end customer experience solution, helped Barceló achieve digital transformation within their contact center. The flexibility and scalability of the Talkdesk platform eased the brand through a critical pivot from geographically siloed contact centers to one centralized virtual hub for managing all customer interactions. Previously, Barceló Hotel Group contact center agents – working from various locations across the globe – were only able to focus on customer inquiries within their own geographic areas. With the Talkdesk solution, every Barceló Hotel Group agent can assist any customer at any time. Talkdesk for Salesforce™ provides agents with real-time access to key customer details, ensuring guest needs are anticipated and met. Individual agents can also access all of their communication channels, tools, and customer data on a single screen, resulting in streamlined workflows and increased efficiency. AI-powered features like Talkdesk Interaction Analytics™ and Talkdesk QM Assist™ offer valuable, real-time coaching opportunities to help agents mine every interaction for the customer insights that lead to outstanding guest experiences. “The Barceló commitment to excellent guest service is one of the main strategic objectives of the company. It’s not just our vocation, it’s the passion that drives us forward, We also believe that delivering excellent guest experiences, and offering additional value during the reservation process through our contact centers, begins with giving our employees access to the best tools integrated into an omnichannel experience with Barceló.com. The Talkdesk solution presents our contact center agents with a simpler way to leverage complex data and provide a more personalized, seamless guest experience – before, during, and after staying at any one of the hotels managed by Barceló Hotel Group.” -Iñigo Onieva, global digital business director, Barceló Hotel Group. In hospitality and tourism, the customer journey extends beyond those moments spent enjoying five-star hotel accommodation. The brands who strive to also provide five-star guest experiences – from first inquiry to those thoughtful post-visit touchpoints – will be recognised as pioneers in the quest for guest loyalty,” said Kathie Johnson, chief marketing officer, Talkdesk. “With the Talkdesk solution, Barceló agents will have the capabilities and support needed to guide guests on that complete journey. We’re proud to partner with Barceló in achieving their customer experience goals.

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AIRLINES AND AIRPORTS

TripStack and Navitaire Announce Strategic Partnership to Bring Virtual Interline Technology to Airlines

TripStack and Navitaire | June 29, 2022

TripStack and Navitaire announced that the companies have entered into a strategic partnership that will enable Navitaire hosted carriers to sell Virtual Interline (also known as self-connect) itineraries powered by TripStack technology.The partnership will give the 60+ Navitaire hosted carriers the opportunity to expand their existing network and generate additional revenue without the cost and complexity associated with traditional interline agreements. Virtual Interlining combines flights between carriers without traditional interline agreements, with passengers being responsible for transferring their checked baggage between carriers at connecting airports. The benefits include access to lower fares and more flight connection options. Transfers are protected by the TripStack Self-Connect Guarantee which provides in-trip customer support in case of missed connections or schedule changes. “We have been working very hard to build our Self-Connect technology and are very excited to be partnering with a highly respected company such as Navitaire. We look forward to serving Navitaire customers and further expanding Self-Connect solutions together with Navitaire in the future. It is such an exciting time to be in the travel industry.” -Gabor Toth, CEO of TripStack We believe our partnership with TripStack, another leader focused on enabling true Virtual Interline capabilities, can provide groundbreaking opportunities for our airline customers,” said David P. Evans, Navitaire CEO. “Together, we’ll offer a flexible and less complex way for airlines to reach more customers using modern technology to streamline the Virtual Interline booking process. About TripStack TripStack (www.TripStack.com), founded in 2016, is a global leader in Virtual Interlining (VI) technology. Virtual Interlining combines carriers, without traditional interlining agreements, into a single itinerary. It allows airlines to expand their network and product offering while providing travellers with more connections at better prices. TripStack is based in Canada, India and Poland, and is part of the ETraveli Group of companies. About Navitaire Navitaire (www.navitaire.com), an Amadeus company, delivers industry-leading technology services supporting growth, profitability, and innovation to more than 60 airlines and rail companies worldwide, carrying a total of 819 million annual passengers in 2019, including many of the world’s most successful low-cost and hybrid airlines. Navitaire offers a full suite of proven solutions focused on revenue generation and streamlining costs in reservations, ancillary sales, loyalty, revenue accounting, and business intelligence. Navitaire has offices in North America, Europe, Asia, and Australia, and is a wholly owned subsidiary of the Amadeus Group. Learn more about Navitaire’s industry leadership in shaping the world of travel at www.navitaire.com.

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HOSPITALITY TRENDS

Propst Development and Chartwell Hospitality Complete Hilton's Conrad Luxury Hotel in Nashville

Chartwell Hospitality | June 23, 2022

Propst Development and Chartwell Hospitality announced they have finalized development of the Conrad Nashville hotel, located in the Broadwest city block in Midtown. The Conrad Nashville is Hilton’s first luxury branded hotel in Nashville and is scheduled to open on June 29, 2022. Additionally, the co-developers have completed the sale of the 234-room property to Northwood Investors, LLC, a premier owner and manager of luxury hotels around the world. “Our goal for Broadwest was to create a property that all Nashvillians are proud of, and we believe the Conrad raises the bar as one of the most luxurious hotel properties in America, Projects like this draw investment into local neighborhoods and bring new economic stimulus and opportunities to local residents and businesses – the Conrad Nashville alone will employ more than 200 people. We are thrilled with the execution of this development and to see it welcome its first guests in the coming days.” -Bill Propst, Chairman of the Propst Companies We had a vision to develop the nicest Conrad in the Hilton system as well as position this hotel to be the nicest luxury hotel in Nashville. I believe we have accomplished that goal,said Rob Schaedle, Founder and President of Chartwell Hospitality. Javier Rosenberg, president of Northwood Hospitality LLC stated, We are delighted to add the Conrad Nashville to our portfolio. Nashville is quickly becoming one of the top destinations in the country for leisure and corporate travel along with meetings and events. The Conrad Nashville is set to inspire and redefine the luxury hotel landscape, offering some of the best accommodations and experiences the market has to offer. The Conrad Nashville is part of Broadwest, a $540 million, 1.3 million square foot mixed use project master developed by Propst Development and consists of 630,000 square feet of Class A office space, 196 luxury condominiums, and the Conrad Hotel. Broadwest encompasses a full city block and has transformed Midtown into one of the most active areas for development in Nashville. Conrad Hotels and Resorts are known for offering guests a seamless connection between contemporary design, leading innovation, and authentic local culture. The Nashville property features 234 guest rooms and suites, 11,000+ square feet of meeting space, a third level outdoor terrace pool, and distinct food and beverage offerings, including locally-sourced Blue Aster restaurant and Thistle and Rye whiskey bar. Northwood Investors LLC is a privately held, real estate private equity firm that owns and operates real estate across the U.S. and Europe. The firm currently manages approximately $8 billion of investor capital. Northwood’s flagship fund seeks to opportunistically acquire well-located real estate with a plan to create value through hands-on asset management. Northwood is vertically integrated with in-house operating teams across the office, multifamily, retail, hospitality, and urban logistics sectors. Please visit northwoodinvestors.com for more information. For further information contact John Hughey, President of Propst Properties at Hughey@Propst.com. About Chartwell Hospitality Chartwell Hospitality is a fully integrated real estate company based in Nashville, Tennessee. We specialize in the acquisition, development, and management of high-quality, branded, limited- and full-service hotels. Founded in 2003, Chartwell consistently surpasses competition in occupancy and market rates. Simply, our mission is to be the best in the business. For more information, visit www.chartwellhospitality.com.

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Spotlight

It’s officially the most-visited city in the world, and with good reason! Welcome to MojoTravels, and today we're counting down our picks for What to See in Bangkok. For this list, we’re at the most impressive and historically important sights, attractions, and museums in and around Thailand’s capital city.

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