INDUSTRY OUTLOOK,HOSPITALITY TRENDS

QUORUM HOTELS & RESORTS ASSUMES MANAGEMENT OF TWO COASTAL CALIFORNIA PROPERTIES

Quorum Hotels & Resorts | December 02, 2022 | Read time : 02:26 min

QUORUM HOTELS & RESORTS ASSUMES
Quorum Hotels & Resorts, a California and Texas-based hotel management company, announced  the latest additions to its growing hotel management portfolio with two coastal California properties – Inn at the Pier Pismo Beach, and Hotel Virginia Santa Barbara, Tapestry Collection by Hilton.A 2022 addition to the Tapestry Collection by Hilton, the historic Hotel Virginia Santa Barbara completed a full property renovation and rebrand in August 2022, honoring its Spanish Colonial roots through design. With a prime downtown location near State Street, the Funk Zone, and Stearns Wharf, guests are positioned perfectly to fully experience the destination. On-site, guests are invited to unwind in the welcoming lobby featuring Brisa Café + Bar, or retreat to one of 61 newly refreshed boutique rooms and suites.

Follow famed Hwy 101 a short distance north and discover Inn at the Pier Pismo Beach. Featuring classic craftsman architecture with a premier pier-side downtown location; the resort-style property has been welcoming guests since 2017. Designed with leisure in mind, the 104-room property features panoramic Pacific Ocean views, a rooftop bar, and flexible event space. Slated to begin renovation this winter, Inn at the Pier will reveal a new restaurant concept and redesigned rooftop, updated lobby and bar, and refreshed guest rooms and suites, officially debuting in the Curio Collection by Hilton in 2023.

"Both properties are welcome additions to Quorum's lifestyle portfolio. We look forward to elevating these beautiful properties to their full potential in partnership with the Hilton brand while celebrating what makes each unique,Our renovation and soft brand strategies will deliver a heightened experience that our team is proud to be a part of and will ultimately delight our guests for years to come."

-President Todd Moreau.

About Quorum Hotels & Resorts
Quorum Hotels & Resorts has a 35-year record of success comprising more than 185 hotel assignments spanning most major markets and all major brands including Hilton, Hyatt, Marriott, and IHG. Quorum provides hotel owners with a personalized, hands-on approach to hotel management focused on driving optimal operating results and return on investment. Core areas of expertise include hotel management, asset management, and advisory services. Today, Quorum Hotels & Resorts manages 2,000 keys across the United States. For more information about Quorum Hotels & Resorts visit quorumhotels.com.

About Inn at the Pier
Opened in November 2017, Inn at the Pier features classic craftsman design and overlooks the iconic Pismo Beach pier and boardwalk from its prime downtown location. The resort-style property is home to 104 guest rooms and suites, a full-service restaurant, dipping pool, and the only rooftop bar in Pismo Beach. Other amenities include 1,200 square feet of meeting space, a state-of-the-art fitness facility and approximately 2,650 square feet of street-level retail space. Inn at the Pier is located at 601 Cypress Street, Pismo Beach, 93449. To learn more about the Inn at the Pier, please visit theinnatthepier.com.

About Hotel Virginia Santa Barbara, Tapestry Collection
Designated a local landmark by the city of Santa Barbara in March 2000, and remodeled and rebranded in August 2022, Hotel Virginia is home to 61 charming guest rooms and suites. Positioned amidst stunning Spanish architecture, the sights and sounds of the city, and moments from the California coastline, the property immerses guests fully in the local experience. Hotel Virginia Santa Barbara, Tapestry Collection by Hilton is part of Hilton Honors, the award-winning guest loyalty program. Hotel Virginia is located at 17 W. Haley St., Santa Barbara, CA 93101. To learn more about Hotel Virginia, please visit hotelvirginiasb.com.

Spotlight

In this video, we explore how artificial intelligence is changing the travel industry. We discuss how AI can help with things like trip planning, booking hotels and flights, and even translating languages. If you're interested in learning more about how AI is impacting the travel industry, this video is a must-watch. See how artificial intelligence is changing the travel industry. From route planning to customer service, AI is making traveling easier and more efficient than ever before


Other News
TRAVEL TECHNOLOGY,COMMERCIAL TRAVEL

The Sound Hotel Seattle Belltown Adds Private Wireless from Comcast Business to its List of Amenities

Comcast Business | December 01, 2022

Comcast Business announced its customer, The Sound Hotel Seattle Belltown, is providing guests with a bespoke, of-the-moment experience with private wireless network technology thanks to a collaboration by Comcast Business and Ballast Networks.Situated in one of Seattle’s most vibrant neighborhoods, The Sound Hotel features 142 exquisitely designed rooms and provides guests easy access to the city’s most iconic landmarks and attractions for a truly unforgettable experience. To improve their guests’ experience, the property recognized the need to upgrade its network to better meet the needs of its guests and align with its mission to serve, inspire, and deliver its spirit of hospitality greatness. Comcast continues to evolve its wireless platform and to target new wireless business opportunities by leveraging its more than 34M customer relationships, deep fiber network, licensed wireless spectrum and over 20M WiFi hotspots, said Filip Liharik, Vice President of Wireless Strategy and Product Planning at Comcast. “We are excited to develop and offer new wireless products and services to our existing and future customers. Working with Comcast Business, The Sound Hotel and Ballast Networks deployed a private wireless network primarily to support cellular voice and data connectivity throughout the property. In addition to the enhanced wireless experience, the private network also enables The Sound Hotel to deploy several new services that enhance the guest and employee experience, including: Wireless sensors that allow the hotel to monitor temperature, humidity, and other environmental factors Single network for staff communications, freeing up capacity for guest communications and entertainment Efficient deployment of new video surveillance solutions powered by Artificial Intelligence and Machine Learning “The Sound Hotel blends Seattle’s creative bedrock with its innovation boom. We strive to provide our guests with a truly unforgettable experience – and connectivity is central to that, Now, by upgrading our technology backbone to a next-generation 5G private wireless network, we can provide our guests a great, modern experience that matches the essence of Seattle.” -Barry Baxter, General Manager, The Sound Hotel. Private wireless networks offer wireless broadband speed and capacity with reliability and low latency, enabling businesses like The Sound Hotel to support their rapidly expanding ecosystem of connected devices. Comcast Business’s private wireless solution adds to its robust networking capabilities while giving clients more wireless options, including DeepBlue for advanced, large-scale WiFi deployments and MachineQ for long-range, low-power, and large-scale IoT solutions. Ballast is excited to partner with Comcast and the Sound Hotel to deliver a brand new, connected experience for the guests and employees of this beautiful boutique hotel in the heart of Seattle, said Jon Morris, CEO, Ballast Networks. At the Sound Hotel, Comcast Business and Ballast Networks are using both General Authorized Access (GAA) unlicensed spectrum and Comcast’s Priority Access Licenses (PALs) spectrum to create a private network enabled with a multi-operator core network (MOCN) gateway. This new technology enables the private network to serve as a neutral host network capable of extending wireless coverage for all mobile service providers through a single system. “A solid technology infrastructure and strong network are critical to supporting the features and functions that enable a better experience throughout a guest’s hotel stay, from booking to the memories they carry with them from their trip after checking out, Comcast Business is proud to work with The Sound Hotel to propel a first-class wireless – and hospitality – experience.” -Brian Epstein, head of strategic wireless solutions, Comcast Business. About Comcast Business Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help organizations of different sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network, and backed by 24/7 customer support, Comcast Business is the nation’s largest cable provider to small and mid-size businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. For more information, call 866-429-3085. Follow on Twitter @ComcastBusiness and on other social media networks at http://business.comcast.com/social. About Comcast Corporation Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company that connects people to moments that matter. We are principally focused on connectivity, aggregation, and streaming with 57 million customer relationships across the United States and Europe. We deliver broadband, wireless, and video through our Xfinity, Comcast Business, and Sky brands; create, distribute, and stream leading entertainment, sports, and news through Universal Filmed Entertainment Group, Universal Studio Group, Sky Studios, the NBC and Telemundo broadcast networks, multiple cable networks, Peacock, NBCUniversal News Group, NBC Sports, Sky News, and Sky Sports; and provide memorable experiences at Universal Parks and Resorts in the United States and Asia. Visit www.comcastcorporation.com for more information

Read More

INDUSTRY OUTLOOK

Shoopit, the New Flight Scanning Search Engine, Releases 2022 Consumer Travel Survey

Shoopit | December 09, 2022

Innovative flight search engine and browser extension, shoopit, has released its 2022 Consumer Travel Survey. The project was undertaken to uncover the habits of UK travellers in the face of difficult economic challenges, showing that while those most affected by the ongoing cost-of-living crisis may delay their flight bookings, they still say that they’re likely to travel at least once in the next 12 months. The survey was conducted among 2003 UK consumers who have bought a plane ticket in the last five years to determine how their travel habits have changed and where their priorities lie. The interviews were conducted by Sapio Research on behalf of shoopit in November 2022. The key results of the survey are detailed below: Pre-COVID-19 pandemic (pre-2019) travelling habits: In the past five years, respondents who had travelled by plane for either ‘holiday’ or ‘business’ took two trips per year. Respondents spent an average of nine nights abroad on a ‘holiday trip’, and two nights abroad on a ‘business trip’. Post-COVID-19 pandemic travelling habits: Since the pandemic, respondents are 57% less likely to take as frequent trips abroad as they were prior to Covid-19. The survey also shows that respondents are more likely to travel shorter distances and have 51% less budget for travel expenses. Future travelling: Over the next 12 months respondents intend to make two ‘holiday trips’ and one ‘business trip’, with individuals expecting to spend on average nine nights abroad for a ‘holiday trip’ and four nights abroad for a ‘business trip’. However, on average those who are ‘extremely affected’ by the cost of living crisis only intend to travel once in 2023. Impact of the cost-of-living crisis on travelling: On average, respondents would consider themselves less likely to book a flight when the price increases by 17%, while for those ‘very affected’ by the cost-of-living crisis, this threshold decreases to 15%. Furthermore, 55% are less likely to travel abroad in the next 12 months and 32% have delayed booking a trip due to the cost-of-living crisis. This increases to 42% for those ‘extremely affected’ by the cost-of-living crisis. Impact on the environment: Travellers are evermore becoming conscious of their carbon footprint with 40% of respondents most likely to book direct flights. In addition, 78% of people will not be taking business trips as opposed to only 32% prior to covid, highlighting the shift businesses have taken towards non-essential travel. To check out the survey in more detail and to see how people’s flight booking habits have been affected by the COVID-19 pandemic and the cost of living crisis, download the full report here. About Shoopit Shoopit is a search engine and browser extension that acts as an online shopping optimiser for flight bookings. What makes it unique is that it doesn’t just collect prices like an aggregator. Instead, it scours local versions of global websites to get the best possible prices for its users (the price you’re shown for the same seat on the same flight can vary wildly, depending on where you happen to live!) Born out of a commitment to make the internet transparent, democratic and borderless, Shoopit searches local versions of world’s most popular flight-booking websites, to find the best prices offered, allowing shoopit users to make better, informed purchases online, while at the same time making savings - regardless of where they live or what their IP address is. It launches in the UK, with backing from global online access provider, Hola.

Read More

DESTINATION AND TOURISM,HOSPITALITY TRENDS

There’s No Place Like Hotels this Festive Season, Hyatt Global Survey Finds

Hyatt | December 06, 2022

Travelers are prioritizing experiences and connections this festive season with rooms revenue pacing 30% ahead of 2019 for resort locations worldwide. With leisure travel continuing to soar, Hyatt Hotels Corporation (NYSE: H) shares the most compelling travel trends for global guests and suggestions on how to make the most of festive season travel. Hotels and Resorts Prove To Be Preferred Over a Home Rental Spreading joy and delight, hotels and resorts are delivering on the festive spirit this time of year with seasonal décor, food, music and more. According to a global survey commissioned by Hyatt and conducted by OnePoll, nearly two-thirds of people traveling with families prefer to stay at a hotel or resort rather than a home rental. Allowing guests to maximize their travels and focus on spending quality time with loved ones, many Hyatt hotels and resorts around the world offer luxury amenities, on-site dining options, 24-hour room service, concierge services, wellbeing experiences and more. In addition to offering the necessities, Hyatt hotels and resorts around the world participate in seasonal celebrations that make it easy for the entire family to get into the festive spirit through exciting experiences including: A Christmas concert under the stars at Grand Hyatt San Antonio River Walk, allowing guests and locals to enjoy a night of cocktails and to hear some of the greatest festive season hits live. A New Year’s Eve “Sail Away Party” at Hyatt Regency Brisbane, featuring welcome cocktails, a beverage package, roving canapes, food stations, live entertainment, a photobooth and a glass of sparkling champagne at midnight. The opportunity to bask in everything New York City has to offer and ring in the new year with spectacular views and close proximity to the iconic Times Square Ball Drop at the new Grayson Hotel, part of The Unbound Collection by Hyatt. Multi-Generational Families Seek Togetherness and Reunite with Loved Ones Through Travel This year, many parents and grandparents will gather with their families for the holidays, with 94% of adults ages 45+ who responded are planning to travel in December and 58% in January, indicating that connecting with loved ones is top of mind for travelers. Travelers seeking to participate in meaningful and immersive experiences while creating lasting memories can look to all-inclusive resorts, such as Hyatt Ziva Riviera Cancun in Mexico and Dreams Karibana Cartagena Golf & Spa Resort in Colombia, which invite guests of all ages to connect with one another. Those looking for the perfect destination for the entire family to gather and carry on seasonal traditions can consider The Lodge at Spruce Peak in Stowe, Vermont. This Destination by Hyatt property offers something for everyone – from the all-natural spa for adults to crafting workshops and a game room for kids. Say Goodbye to Wrapped Presents: Travel and Unique Experiences Top Consumers’ Wish Lists While some people enjoy a traditional gift, experiences create memories – which is why 61% of respondents noted they would be excited to receive travel or an experience such as a vacation, plane tickets, spa and meditation session or a cooking class as a gift this year. When it comes to gift giving, consider an unforgettable travel adventure or an immersive experience this festive season. Hyatt’s new FIND experiences platform allows World of Hyatt members to explore – and gift – more than 200 exclusive experiences around the globe including: Cliffside Dining at Alila Jabal Akhdar (Oman) An Off-road Volcano Adventure at Hyatt Regency Yogyakarta (Indonesia) Dinner Under the Stars at Zoëtry Agua Punta Cana (Dominican Republic) A Day with Chef Nino Redruello at Thompson Madrid (Spain) Global, Dream Getaways are Making a Comeback with Japan, Canada and Italy Being Some of the Most Popular Destinations With leisure travel continuing to increase and many borders now open around the world, consumers are prioritizing once-in-a-lifetime trips with unique experiences and opportunities to connect. According to the survey, 62% of respondents agree that the festive season is a great time to cross off a bucket list destination with some of the most popular destinations being Japan, Canada and Italy. Travelers can check off their bucket list items at these new and recently renovated Hyatt hotels in some of the most sought-after destinations with the family, as a couple’s getaway or for a solo adventure: Fuji Speedway Hotel (Shizuoka, Japan): Against the breathtaking backdrop of Mount Fuji and as part of The Unbound Collection by Hyatt brand, Fuji Speedway Hotel is a unique and unconventional hotel offering indulgent hospitality and a chance to visit the iconic Fuji Speedway race circuit and motorsports museum. Park Hyatt Toronto (Ontario, Canada): The reimagined Park Hyatt Toronto welcomes guests back to the luxurious Yorkville neighborhood where guests can tour world-renowned museums and art galleries, enjoy a treatment at Stillwater Spa or deliciously crafted cocktails overlooking the Toronto skyline from the Writers Room Bar. The Tribune (Rome, Italy): As the first hotel in Italy in the JdV by Hyatt brand, The Tribune is nestled among some of the best-known museums, shops and cafes and is within walking distance to some of the city’s major tourist attractions, such as the Spanish Steps and the Trevi Fountain. Loyalty Programs Reign Supreme During the Festive Season as Travelers Try to Make the Most of Budgets Loyalty programs, such as World of Hyatt, provide travelers with more ways to save and more reasons to gather all year round, especially during the festive season. Sixty-two percent of survey respondents said they would use a travel rewards program that lets them earn and redeem points, offers discounts and features unique experiences and 51% said if there was an impressive travel rewards program offer, they would change their travel plans or go out of their way to earn and redeem points. World of Hyatt members can make the most of their upcoming stays and festive get-togethers with valuable offers such as ‘Earn 3x Points on Dining,’ which allows members to earn 3X points on dine-in, delivery or takeout through Dec. 20, 2022, at participating hotel restaurants worldwide. Temperature Continues to Drive Seasonal Travel Plans: Snow is the Number One Preference While some travelers may seek a reprieve from the cold in sunny destinations, 56% of respondents agree that it doesn’t feel like the festive season without snow. Travelers looking for destinations with the best chance of snowfall can pursue their wintry dreams and experience all that the season has to offer at Hyatt properties including Grand Hyatt Vail and Park Hyatt Niseko Hanazono in Japan. Those that are already located in colder climates and like to race to the sunshine this time of year can look to warm-weather destinations and enjoy tropical adventures at properties such as Andaz Costa Rica Resort at Peninsula Papagayo and Alila Kothaifaru Maldives. The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates. About Hyatt Hotels Corporation Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of September 30, 2022, the Company’s portfolio included more than 1,200 hotels and all-inclusive properties in 72 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Hyatt Centric®, and Caption by Hyatt; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt™, and JdV by Hyatt™; and the Inclusive Collection, including Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Vivid Hotels & Resorts®, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com. About World of Hyatt World of Hyatt is Hyatt’s award-winning guest loyalty program uniting participating locations in the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination by Hyatt™, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, JdV by Hyatt™, Hyatt House®, Hyatt Place®, UrCove, and Hyatt Residence Club® brands as well as resort and hotel brands under the AMR™ Collection, which are joining World of Hyatt in phases and include Secrets® Resorts & Spas, Dreams® Resorts & Spas, Breathless Resorts & Spas®, Zoëtry® Wellness & Spa Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Members who book directly through Hyatt channels can enjoy personalized care and access to distinct benefits including Guest of Honor, confirmed suite upgrades at time of booking, diverse wellbeing offerings, mobile key, and exclusive member rates. With more than 30 million members, World of Hyatt offers a variety of ways to earn and redeem points for hotel stays, dining and spa services, wellbeing focused experiences through the FIND platform; as well as the benefits of Hyatt’s strategic loyalty collaborations with American Airlines AAdvantage®, Small Luxury Hotels of the World™, Lindblad Expeditions and MGM Resorts International. Travelers can enroll for free at hyatt.com, download the World of Hyatt app for android and IOS devices and connect with Hyatt on Facebook, Instagram and Twitter.

Read More

TRAVEL TECHNOLOGY,INDUSTRY OUTLOOK

More Travel Disruption Feared As Passengers Take To The Skies This Holiday Season

IBS Software | December 08, 2022

New data from travel technology company IBS Software reveals that despite more than two thirds (68%) of passengers being inconvenienced by disrupted journeys since COVID travel restrictions were lifted and 66% expecting more of the same during upcoming trips, most (83%) still plan on flying for a break in the next six months. The research, which polled 2000 recent travellers in the UK and US*, warns that holiday providers have one more chance to get it right; if holidaymakers experience disruptions again during their upcoming trips, over half (55%) will avoid booking with the airline in the future. When asked who they blame for their poor experiences, 50% said it was the fault of the airlines when flights were delayed, with just 13% blaming the airport. However, when it comes to lost luggage the jury is out - 42% say it's the airport's responsibility and 40% are seething at the airline. Delayed flights or missed connections was the most common holiday hurdle, affecting over a third of all passengers (35%), followed closely by waiting in longer than normal queues (31%) and cancelled flights (15%). Lost luggage, which dominated the news headlines in the Summer, is confirmed by the research as a major annoyance, blighting nearly 1 in 7 passengers' holidays over the last 18 months. Despite a clear desire to travel, passengers won't accept more disruption without protest. If passengers find out their journey is going to be disrupted, 53% will complain to the airline and 38% will use social media to broadcast their annoyance. And if an airline doesn't have a reputation for punctuality they're likely to lose out with 93% of travellers saying this is an important factor when deciding which airline to buy from. However, there is still an opportunity for airlines to win back the loyalty of their passengers. When terminal turmoil occurs, passengers can be placated by automatic refunds when eligible; proactive customer support to suggest alternative routes; and automatic alerts on their phone when something goes wrong. As one passenger who took the survey commented: "Just actually organise yourselves properly, there's no excuse for all the disruption". Philip Hinton, SVP, IBS Software, comments: "The pent-up desire to travel was always going to put airlines and airports under extreme pressure - and so it proved, with widespread disruption plaguing many long-anticipated journeys. Airlines know this is a major issue and we are seeing them prioritising on-time performance and customer satisfaction because the widespread issues have directly impacted business performance." About IBS Software IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise and hospitality industries. IBS Software's solutions for the aviation industry cover fleet & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel and air-cargo management. IBS Software also runs a real time B2B and B2C distribution platform providing hotel room inventory, rates and availability to a global network of hospitality companies and channels. For the tour and cruise industry, IBS provides a comprehensive, customer-centric, digital platform that covers onshore, online and on-board solutions. IBS Software is a Blackstone portfolio company and operates from 15 offices across the world. Further information can be found at https://www.ibsplc.com/

Read More

Spotlight

In this video, we explore how artificial intelligence is changing the travel industry. We discuss how AI can help with things like trip planning, booking hotels and flights, and even translating languages. If you're interested in learning more about how AI is impacting the travel industry, this video is a must-watch. See how artificial intelligence is changing the travel industry. From route planning to customer service, AI is making traveling easier and more efficient than ever before

Resources