TRAVEL TECHNOLOGY

Rêv & Visit Mexico Establish Payments & Loyalty Innovations Partnership Focused On Strengthening Cross Border Travel Engagement

Rêv | January 07, 2022

Rêv Worldwide, Inc. (“Rêv”), a global payments & loyalty product innovations company, and Visit Mexico, Mexico’s official tourism marketing agency, announced a multi-year strategic partnership aimed at fostering cross border tourism by leveraging innovative digital products and services that facilitate engagement, convenience and value for the travel sector.With the introduction of the X World Wallet, a multi-currency debit account accessible by downloading a mobile app, linked to physical and digital Visa cards, and integrated loyalty program, Rêv and Visit Mexico take a first step in offering a suite of products and services with a mission to promote tourism activity for one of the world’s most important travel corridors.

The X World Wallet, now available nationwide, puts in the hands of its users a powerful tool that facilitates international transactions, discounts on travel bookings, and a points based loyalty program that helps maximize value for the user. While there are a variety of branded and co-branded credit products targeting the travel market, the availability of a mobile-first debit product that combines payments, foreign currency exchange, loyalty, and bookings is part of a recent wave of innovation that is giving consumers an alternative from credit cards with application requirements, high annual fees, interest rates and restrictive loyalty programs.

“We are proud to be working side by side with Visit Mexico to put our technology to work so that travelers can access relevant and hassle free tools to facilitate their journey,” 

-Bertrand Sosa, President & Chief Marketing Officer, Rêv Worldwide.

Given continued pandemic impacts globally across the travel industry, consumers and industry players alike are seeing how digital solutions play an even more important role in helping to reduce friction as well as open the opportunity to enhance key aspects of the travel experience. While the pandemic has decimated the travel industry globally, Mexico is one of the few countries who kept air travel open throughout the challenging times. The World Tourism Organization (WHO) estimates Mexico was the third most-visited country in the world in 2020.

“As we continue to establish Mexico as the best destination for travelers from around the world, we are excited to collaborate with Rêv on the development of useful products that help us connect with travelers and help make their travel experience better - beginning with making it easier, cheaper and safer for Americans to transact in our country,”

-Carlos Gonzalez Gonzalez, Chief Executive Officer, Visit Mexico.

In a recent report citing travel recovery trends, Ryan Felipe, Visa’s Head of North America Cross Border Business noted, “Travelers continue to seek digital-first experiences throughout their journeys – from planning and booking to paying for dining and shopping while on the road. This provides an opportunity for financial service providers and businesses to drive increased engagement with their customers via trigger-based offers and messaging to drive loyalty.

The X World Wallet offers users access to person-to-person payment transfers, tap-and-go purchase convenience, virtual and digital pay card functionalities, block/unblock account security features, and an integrated support platform to automatically contribute to climate change initiatives. The no credit check, low fees, no application reloadable X World Wallet™ Visa Debit cards available on the X account are issued by Texas First Bank, pursuant to a license by Visa Inc., and subject to cardholder Terms & Conditions. There are no offline or online purchase transaction fees, or foreign conversion fees when using the X World Wallet Visa card(s). Standard ATM fees and applicable FX rates do apply. For more information on the X World Wallet, visit xworldwallet.com.

Rêv and Visit Mexico are also collaborating on making available the X World Wallet in Mexico in early 2022 so Mexicans traveling abroad may also enjoy the benefits US tourists have access to now.

About Rêv
Rêv is a fintech company, founded by prepaid debit industry pioneers Roy Sosa and Bertrand Sosa, dedicated to delivering innovative payment experiences to consumers worldwide. Its solutions are powered by the company’s proprietary multi-currency and multi-language payments processing platform. With vast experience developing payment industry innovations, Rêv is focused on the general, international banking & travel sectors. Rêv has partnered with companies across the globe to launch products in the Americas, Europe, the Middle East, and Asia-Pacific. Learn more at revworldwide.com.

About Visit Mexico
Visit Mexico, the official brand under which Mexico’s Tourism Board has promoted domestic and international travel within-and-to Mexico for years, is now a private-government collaboration operating as the official marketing agency in charge of developing tourism campaigns, partnerships, and innovative operating models to further tourism activity for the country around the world. For more information visit visitmexico.com.


Spotlight

Globally, business travel spend will reach an astounding $1.25 Trillion by the end of 2015. That’s trillion with a “t” for business travel alone, not counting personal travel. Clearly, businesses continue to see the value of meeting in-person. The growth is especially strong in China, which is forecast to grow 61% by 2019. Other emerging countries expecting to reach new heights included Mexico, Turkey, Indonesia, Poland and Malaysia.


Other News
TRAVEL TECHNOLOGY

Motorola Solutions’ Safe Hospitality Solution Improves Safety and Guest Experience

Motorola Solutions’ | April 20, 2022

Motorola Solutions, Inc. (NYSE: MSI) announced its Safe Hospitality solution, a unified technology ecosystem that combines video security, access control, data and communications technologies. The Safe Hospitality solution integrates these technologies via a simple cloud-based platform to support the specific operational, security and safety requirements of this industry. For example, video security analytics can send alerts to radios when unusual activity is detected, and access control can identify the security risk of a door propped open. Data from cameras and sensors can trigger staff to address guest needs or safety threats, while voice communications can dynamically connect teams to support everyday operations or emergency response. The ability to automate and streamline the flow of information to the right people across departments allows hospitality organizations to best direct their resources to support safety, productivity and delivery of an exceptional guest experience. “Video cameras with embedded analytics allow our team to monitor an entire pool area and spot unexpected events and activity, We’ve integrated our video security and radio systems so real-time automatic alerts are sent directly to our staff, allowing us to respond in moments. Using this technology with our world-recognized ‘Ellis’ safety standards has not only helped us to deal with the day-to-day, but to keep our guests as safe as possible.” -Jeffrey Ellis, CEO for Jeff Ellis Management, a worldwide leader in the management of aquatic facilities “Spanning seven acres of the Atlantic coast, our beachfront resort is a destination our guests choose for relaxation, privacy and solitude, and they expect a safe environment for the entire family,” said Dan Sims, director of loss prevention at Eau Palm Beach Resort & Spa. “We have the technology resources in place to give us greater insight into what’s happening across our entire resort, including the spa, restaurants, pools, meeting and event spaces and beach, so we can respond quickly to events and the needs of visitors without compromising the guest experience.” At the very core of every successful event is the ability to communicate quickly and reliably to avoid event disruption, said Ron Skotarczak, executive vice president, chief sales & marketing officer, Madison Square Garden Entertainment Corp. “Our work with Motorola’s technology solutions not only help us to prevent issues, but also contribute to the smooth running of all events - from sports to concerts - and at any capacity. The efficiencies gained by automating processes, streamlining workflows and sharing information more easily is also particularly valuable as restaurants, hotels, resorts, casinos, stadiums and theme parks continue to address challenges brought on by industry-wide staffing shortages. “Today’s hospitality businesses are highly focused on service and safety, especially as they recover from the disruption of the COVID-19 pandemic, A Safe Hospitality solution allows hospitality businesses to simplify everyday tasks for greater productivity. It allows them to stay focused on what matters most in their highly competitive industry, delivering a high-quality, customized and safe guest experience.” -Sharon Hong, vice president, enterprise technology, Motorola Solutions About Motorola Solutions Motorola Solutions is a global leader in public safety and enterprise security. Our solutions in land mobile radio communications, video security & access control and command center software, bolstered by managed & support services, create an integrated technology ecosystem to help make communities safer and businesses stay productive and secure. At Motorola Solutions, we’re ushering in a new era in public safety and security. Learn more at www.motorolasolutions.com.

Read More

DESTINATION AND TOURISM

Jumeirah Group and Incode Technologies Announce Strategic Partnership to Shape Hospitality Experiences of the Future

Jumeirah Group & Incode Technologies | May 11, 2022

Jumeirah Group, the global luxury hospitality company and member of Dubai Holding, has announced a strategic partnership with Incode Technologies, the industry-leader in identity verification and authentication for global enterprises, to transform hospitality expectations and further innovate the guest experience.Today, the industry is filled with time consuming processes that often do not meet the expectations of omnichannel guests who seek flawless interactions across every touchpoint. Designed to provide a seamless experience from the moment a guest steps foot in a Jumeirah hotel or resort, the partnership with Incode will tackle this challenge head-on through enhanced digital and biometric technology. In accordance with best practices to ensure privacy and security, the system uses their identity to customise and create truly personalised experiences, on and off property. “Time is precious for our guests and so we constantly look at ways in which to make their experience as seamless as possible so they can maximise their time with loved ones, With our new partnership with Incode, we will leverage the system's personal recognition capabilities and connectivity so that our in-house systems can intuitively tailor the guest experience based on purchasing behaviour and stored personal preferences, building trust and strengthening connections.” -Pedro Deakin, Senior Vice President of Brand & Design at Jumeirah Group. The two companies share a vision to disrupt today’s hospitality experience, where generic and disjointed experiences remain pervasive. Highlights of the partnership include: Transparent guest identification: In a matter of seconds, even before arrival, the industry’s only fully automated identity verification engine validates the identity of a guest and associates him or her with a Jumeirah One account. This allows guests to identify themselves at their convenience and immediately introduces a magical, personalised experience upon arrival. Automated digital ID creation: A digital profile of each guest is automatically created from existing IDs and payment sources. The guests’ identity becomes the foundation for customising every interaction, on and off property. Seamlessly integrated experience: Once onboarded, guests use their most unique attribute – their faces – to fully manage their respective journeys. From booking on Jumeirah.com, to accessing a digital key and ordering amenities and room service, the identity-centric journey translates into the industry’s most transparent experience; all while ensuring that privacy and security remain paramount. Contactless payments: Using biometrics, guests pay for any service across their respective property without the need for a physical payment card. “We are honoured to have the opportunity to partner with Jumeirah Group – visionaries in luxury guest experiences – to pave the way for a new generation of highly curated and personalised services, Together, we have created an experience that brings a ‘wow’ factor, creating ‘aha’ moments across every touchpoint in the guest journey. By remodelling and removing friction across these experiences, we are building trust and creating delight between hotels and their customers.” -Ricardo Amper, Founder and CEO of Incode. About Incode Incode is a leading identity company that is reinventing the way humans verify their identity and interact with the world’s largest companies with a highly secure and delightful AI-based experience. Incode’s end-to-end fully automated orchestration platform enables seamless access across multiple channels with products focused on onboarding, authentication and payment verification that increase conversion and reduce fraud. With its mission to power a world of trust, Incode works with a number of the world’s biggest banks, fintechs, hotels, governments and marketplaces. Incode is based in San Francisco with offices in Europe and Latin America. To learn more about Incode, visit www.incode.com About Jumeirah Group: Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 25 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubai’s Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Belgravia at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirah’s name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Group’s award-winning homegrown concepts including Sal, KAYTO, Shimmers and French Riviera, enjoy an enviable reputation for culinary excellence alongside the group’s Michelin stared Shang High and L’Olivo restaurants. The health and safety of guests and colleagues remains Jumeirah Group’s utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each market’s respective government directives. www.jumeirah.com

Read More

HOSPITALITY TRENDS

Avenir Hospitality Acquires 4 Boutique Hotels in Cannon Beach and Partners with Life House for Management

Avenir | January 24, 2022

Avenir Hospitality (“Avenir”) has announced its acquisition of the Cannon Beach Hotel Collection, a portfolio of 4 boutique hotels located in Cannon Beach, Oregon. Avenir has partnered with New York-based boutique hotel operator Life House to manage the portfolio, which represents the company’s first properties in the Pacific Northwest.Named one of National Geographic's 100 Most Beautiful Places and one of its 21 Best Beaches in the World, Cannon Beach is renowned for its stunning natural beauty which includes wide sandy shores, stunning views of Haystack Rock–a 235 ft sea stack home to colorful tidepools and diverse wildlife–and neighboring state parks that harbor ancient pine forests and dramatic coastline views. These remarkable natural areas blend magically with the charming city of Cannon Beach, which features a picturesque, walkable downtown with numerous galleries, restaurants, and boutiques. Visitors from Portland, Seattle, and beyond return to Cannon Beach time and time again to savor the culinary bounty of the Pacific Northwest, enjoy one of the top art towns in America and explore the outdoors. “We were drawn to Cannon Beach’s natural beauty, boutique charm and strong market dynamics, which are key elements in our thesis of investing in boutique assets in distinct leisure markets. We are honored for the opportunity to steward these beloved properties and further their legacy in the Cannon Beach Hotel Collection, We’re very excited about the future of these properties and this segment of the hospitality industry, as consumers increasingly gravitate towards unique and authentic experiences. We look forward to exploring opportunities to grow our portfolio nearby and in similar markets" -Daniel Lima, Co-Founder and Managing Partner at Avenirand Kevin Fleming, Co-Founder and Managing Partner at Avenir. The award-winning Cannon Beach Hotel Collection encompasses 4 charming properties all steps from the sand, and located in midtown Cannon Beach, the portfolio sits between the center of downtown and the iconic Haystack Rock. At the heart of the collection is the Cannon Beach Hotel, a historic property with a storied past dating back to 1914. Featuring a cozy lobby and adjacent eatery soon to be reopened, the Cannon Beach Hotel serves as the check-in for the broader collection, which spans The Courtyard, McBee Cottages and the Hearthstone Inn. Each outpost in the collection features a unique vibe and character, while all offering an authentic experience for guests. “We are thrilled to formally announce our entrance into the Pacific Northwest with the Cannon Beach Hotel Collection, which we have been proudly operating since the summer, We and our partners are actively seeking opportunities to expand throughout the region, with a core focus on independent hotels in drive-to leisure markets”. -Bryan Dunn, Managing Director at Life House. About Avenir Hospitality Avenir Hospitality is an investment group focused on independent hotels in distinct leisure destinations with favorable supply-demand dynamics. Avenir brings hospitality best practices, operational agility and financial diligence to the properties it acquires, creating value for guests, communities and investors. For more information on Avenir, visit https://www.avenirhospitality.com. About Life House Life House is a New York-based, venture-backed and vertically-integrated hotel brand, management, and software company. Life House has built a proprietary technology stack to power a platform that makes hotels more seamless and more profitable for hotel owners and travel more meaningful and more accessible for travelers. Life House operates a growing portfolio of boutique and luxury hotels, with more than 55 projects open or under development across the US and Mexico. To learn more about Life House, visit https://www.life-house.com.

Read More

HOSPITALITY TRENDS

Marriott International Signs Agreement With Sunwing Travel Group to Debut Royalton Splash Riviera Cancun

Blue Diamond Resorts | May 23, 2022

With a dynamic and growing selection of all-inclusive experiences across the Caribbean and Latin America, Marriott International, Inc. announced the signing of Royalton Splash Riviera Cancun to join its growing all-inclusive portfolio. Expected to open in late 2022, Royalton Splash Riviera Cancun is owned and managed by Blue Diamond Resorts and will join the All-Inclusive by Marriott Bonvoy portfolio, which includes close to 30 immersive getaways in 8 locations across the Caribbean and Latin America. We are thrilled to continue working with Blue Diamond Resorts & Hotels to add another exciting all-inclusive resort to the All-Inclusive by Marriott Bonvoy portfolio, said Laurent de Kousemaeker, Chief Development Officer, Caribbean and Latin America, Marriott International. “The Autograph Collection Hotels brand champions individuality with each hotel being a product of passion, making this brand an exceptional fit for this significant project and the other 20 Blue Diamond Resorts that have joined the collection. Set to debut in late 2022, the 1,049-room Royalton Splash Riviera Cancun will bring an exciting new all-inclusive resort and waterpark to one of the world’s most vibrant vacation destinations. Additionally, the resort is expected to offer encapsulating experiences through its distinct personality including a theater, bowling alley, unique water attractions, and immersive culinary encounters at a dozen on-property restaurants and nine bars all amidst stunning views of the Caribbean Sea. “We are excited for Royalton Splash Riviera Cancun to join Marriott’s Autograph Collection brand, Today’s announcement reinforces Blue Diamond’s position as one of the fastest growing hotel chains in the Caribbean.” -Jordi Pelfort, President, Hotels and Resorts of Sunwing Travel Group Redefining and elevating the segment, All-Inclusive by Marriott Bonvoy brings together several of Marriott International’s iconic brands, unsurpassed operational expertise, and the over 164 million Marriott Bonvoy members, creating exciting new opportunities for guests. Marriott International entered the all-inclusive space in 2019 with the acquisition of Elegant Hotels’ seven hotels in Barbados. In 2021, the company announced a long-term agreement with Sunwing Travel Group’s hotel division, Blue Diamond Resorts, to add 20 hotels into the portfolio, moving Marriott International into the top 10 of global all-inclusive players. Current all-inclusive resort locations include Antigua, Barbados, Costa Rica, Dominican Republic, Grenada, Jamaica, Mexico, and St Lucia. Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 8,000 properties under 30 leading brands spanning 139 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy®, its highly-awarded travel program. For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com. In addition, connect with us on Facebook and @MarriottIntl on Twitter and Instagram. About All-Inclusive by Marriott Bonvoy Encompassing eight leading brands, All-Inclusive by Marriott Bonvoy is Marriott International’s all-inclusive platform, offering unparalleled amenities, diverse culinary options, and endless experiences for all ages, and tailored for each brand. The growing portfolio of close to 30 immersive getaways in spectacular destinations include The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa in Costa Rica and Royalton Antigua, An Autograph Collection All-Inclusive Resort & Casino. All-Inclusive by Marriott Bonvoy is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits including free nights and Elite status recognition. To enroll for free or for more information about the program, visit marriottbonvoy.com. About Autograph Collection® Hotels Autograph Collection Hotels advocates for the original, championing the individuality of each of its over 260 independent hotels located in the most desirable destinations across 44 countries and territories. Each hotel is a product of passion, inspired by a clear vision, soul, and story that makes it individual and special: Exactly Like Nothing Else. Hand-selected for their inherent craft and distinct perspectives on design and hospitality, Autograph Collection properties offer rich immersive moments that leave a lasting imprint. For more information, please visit www.autographhotels.com, and explore on social via Instagram, Twitter, and Facebook to be inspired by immersive moments that are #ExactlyLikeNothingElse. Autograph Collection is proud to participate in Marriott Bonvoy®, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments and unparalleled benefits including free nights and Elite status recognition. To enroll for free or for more information about the program, visit marriottbonvoy.com. About Blue Diamond Resorts Since its inception in 2011, Blue Diamond Resorts has curated an impressive portfolio encompassing 45 properties, exceeding 15,000 rooms in ten countries. Taking a proactive approach to differentiating brands under each market’s demands, the resort management company caters to a range of budgets and interests from adult-only elegant getaways to fun-filled family vacations. Award-winning, All-In Luxury® Royalton Luxury Resorts offers signature amenities including All-In Connectivity™, modern Sports Event Guarantee™ and in-suite wellness elements. Royalton Luxury Resorts’ adults-only sub-brands include Hideaway at Royalton, an adults-only experience with exclusive dining and preferred accommodations, plus the stylish lifestyle resorts where you can Party Your Way, Royalton CHIC, located in the Caribbean’s best beachfront locales. In Jamaica, Grand Lido Negril provides those over 21 with an upscale and luxurious naturist vacation along with a secluded shore for the utmost privacy. Memories Resorts & Spa offers a vacation designed to impress the entire family, while Starfish Resorts provides amazing value for customers in convenient locations. Planet Hollywood Hotels and Resorts invites guests to Vacation Like A Star™ with an engaging and interactive experience, plus famous pop culture items from iconic movies, music and sports. Mystique by Royalton, a boutique-style resort collection, offers personalized vacations in strikingly beautiful locals full of endless adventures. To learn more about Blue Diamond Resorts, please visit www.bluediamondresorts.com

Read More

Spotlight

Globally, business travel spend will reach an astounding $1.25 Trillion by the end of 2015. That’s trillion with a “t” for business travel alone, not counting personal travel. Clearly, businesses continue to see the value of meeting in-person. The growth is especially strong in China, which is forecast to grow 61% by 2019. Other emerging countries expecting to reach new heights included Mexico, Turkey, Indonesia, Poland and Malaysia.

Resources