TRAVEL TECHNOLOGY

Sabre Takes Another Step Forward in Use of Artificial Intelligence with a New Partnership with Toronto-based HelloGbye

Sabre | December 23, 2020

Saber is stepping forward in its utilization of artificial intelligence with another partnership with Toronto-based HelloGbye.

With HelloGbye's patented AI-Assist technology coordinated into Saber's provider content APIs, travel management companies will have the option to react to travelers' email demands with curated and positioned schedule proposals, without the requirement for manual mediation from a travel agent. The organizations state utilizing AI in this manner liberates specialists to dedicate time to more intricate and service-oriented tasks.

“With HelloGbye’s AI-Assist technology, we are enabling corporate agents to service email and text-based travel requests far more efficiently without the need for corporate travelers to complete online booking forms,” says Marcos Pinedo, vice president of partner solutions of Sabre Travel Solutions.

“With the tight integration of HelloGbye’s platform with Sabre’s APIs, TMCs will now be able to service a channel that was typically time consuming and difficult to manage. At Sabre, we are paving the way for innovation through AI-automation platforms like HelloGbye to provide increased value to our customers.”

In addition to automating the servicing of inbound travel requests, the mix of HelloGbye will enable Saber's TMC clients to apply corporate approach for singular customers; to rank the top outcomes dependent on traveler inclinations and corporate rates; and to coordinate all accessible Saber API content and with third-party stages, for example, Salesforce.

Spotlight

With 83% of passengers travelling with them, mobile devices are an essential part of the travel journey today. Mobile is well integrated into the modern Travel & Tourism experience: with travellers using apps to arrange a ride to the airport, getting an electronic boarding pass, accessing in-flight entertainment on a mobile device, unlocking their hotel room with a mobile key, looking for what to do and where to eat, and sharing their travel experience on social platforms. In effect, all these travel activities are supported by mobile devices such as a smartphone or tablet and thus create an on-the-go digital self-extension of individual travellers.


Other News
COMMERCIAL TRAVEL

Fareportal Shares Holiday Season Good Works to Encourage Giving

Fareportal | December 24, 2021

2021 is coming to a close, and the holidays are upon us. In this traditional season of giving, Fareportal, the travel technology company behind leading online travel agencies CheapOair and OneTravel, is changing the narrative on what has been a very challenging year by sharing with others. Continuing what has been a tradition of giving that spans more than a decade, and as an expression of goodwill, the company has donated to The Ali Forney Center, which supports LGBTQIA+ individuals and organizations; New York Cares, which addresses needs in the New York City area through year-round volunteer opportunities; Covenant House, which provides shelter, food, immediate crisis care, and other services to homeless and runaway youth; Tourism Cares, dedicated to support of the travel & tourism industry; The Travis Roy Foundation, dedicated to supporting those suffering from spinal cord injuries; Berkshire South, supporting the health and well-being of residents of the Southern Berkshires; Digital Undivided, supporting the creation of economic opportunity for Black and Latinx women entrepreneurs; Children's Hope India, serving the needs of the children of India, and Amigos de los Animales Puerto Rico, which rescues, rehabilitates, and rehomes abused and abandoned animals. “Philanthropy has always been a foundational concept for Fareportal. Since the company’s inception, our Founder & Executive Chairman, Sam S. Jain, ensured that we prioritize giving back to the local and global community. This year presented unprecedented challenges to so many individuals that we felt it only right to step up our efforts to shine a light of hope as we enter the New Year,” -Werner Kunz-Cho, CEO of Fareportal. The company hopes that sharing this information will remind others there is still time to brighten someone’s holiday by making a charitable donation. About CheapOair CheapOair is an online travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book online, on mobile apps for iOS and Android, by phone, or live chat. Part of Fareportal’s family of travel brands, CheapOair bridges the gap between an online travel agency and a traditional agency with travel agents available worldwide to help find great deals on flights to global destinations on over 600 airlines, a million lodgings, and 100s of car rental companies. Follow CheapOair on Facebook, Twitter, and Instagram for travel inspiration and helpful travel tips.  About Fareportal   Fareportal is a travel technology company powering a next generation travel concierge service. Utilizing its innovative technology and company-owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million hotels, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and One Travel, Fareportal enables consumers to book online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international and domestic flight, hotel, and other travel and add-on ancillaries.

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TRAVEL TECHNOLOGY

Collinson Valuedynamx Announces Travel Offerings Through New travel.win Partnership

Collinson Valuedynamx | April 01, 2022

Collinson Valuedynamx, the leading provider of global loyalty commerce and personalized offer networks, announced a new partnership with online travel loyalty services provider travel.win, which will provide travel-related cash back offers to financial institution (FI) customers through the Valuedynamx marketplaceThe Valuedynamx marketplace is provided through an Application Programming Interface (API) or white labelled, allowing bank customers to shop directly through their banking site or mobile app to take advantage of discounts they can trust, including discounts from large national retailers. With the Valuedynamx marketplace, brands become more relevant to customers by delivering curated offers and rewards in their preferred channels, media, and platforms. This innovative approach to delivering relevant solutions to customers makes this a timely partnership, facilitating the delivery of relevant travel offers as consumers are looking to travel again. Through the new partnership, travel.win enables consumers to access unprecedented savings not available to the public, inclusive of access to over 800,000 hotels worldwide. “Today’s small to medium-sized financial institutions are looking for ways to stand out in a very crowded space,” said Ted Mooney, Founder and CEO of travel.win. “At the same time, consumers are looking to get back to travel after staying close to home during the pandemic. By providing up to 20% cash back on travel to members, FIs are able to surprise and delight their members with cash back when they travel.” Reducing travel costs As part of the Valuedynamx marketplace offering, travel.win offers will retain the look and feel of a retail bank’s brand, and will allow end-users to enjoy a seamless online experience. Financial institutions will have flexibility to determine how much cash back to provide customers on travel transactions, while travel.win and Valuedynamx handle all operations including booking, customer support, payment processing, cancellations and refunds, reconciliation, payment of the cash back portion of booking, and performance reporting. Hotel focused offers, similar to those on popular booking sites like Travelocity and Expedia, will be available on the Valuedynamx marketplace beginning April 2022. “Our strategic goal for the Valuedynamx marketplace is to create the most relevant consumer experience via a seamlessly integrated one-stop-shop for savings,We are excited to be partnering with travel.win and applying their innovative approach to delivering travel-related value. With a strong return to travel bookings, and consumers desire to travel again, this partnership is more relevant than ever as consumers plan reward-based bookings, including future travel. Ultimately, retail banking customers will have access to significant savings on travel related expenses, with funds put directly back into their accounts.” -Ed Wogan, Chief Merchant Officer, Collinson Valuedynamx. About Collinson Valuedynamx Collinson Valuedynamx helps financial institutions, travel loyalty programs, merchants and retailers drive higher commercial growth by connecting them with the right partners while incentivizing customer spend and engage through points earning and redemption, tailored offers and rewards across a wide range of categories. This delivers mutually valuable, long-term relationships, improving loyalty program and currency engagement, driving card preference for financial institutions, and increasing sales for retailers and merchants. These sustainable commerce networks expand brand reach and visibility, driving up the value and relevance of customer programs and increasing partners’ share of wallet. About travel.win Travel.win is a travel loyalty platform service provider that makes it easy for companies to increase revenue and customer engagement by offering a white-label Travel solution. With simple integration options, partners can be up and running within 30 days on the travel.win platform. Consumers can earn up to 20% cash back on their hotel bookings. travel.win will be launching car rental and activities in Q3 2022. It’s a WIN-WIN-WIN.

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HOSPITALITY TRENDS

Trinity Investments Acquires Fifty Percent Interest in Omni San Diego Hotel

Trinity Investments | December 22, 2021

An investment fund managed by Trinity Fund Advisors LLC, an affiliate of Trinity Real Estate Investments LLC (“Trinity”), announced the acquisition of a 50 percent interest in Omni San Diego Hotel from JMI Realty, who originally developed the hotel in conjunction with Petco Park in 2004. Omni Hotels & Resorts (“Omni”) owns the remaining fifty percent interest in the hotel and will continue to manage it. The acquisition also includes more than 13,000 square feet of fully leased, street-level retail space, located across the street from the hotel.Situated in the heart of the historic Gaslamp Quarter, adjacent to Petco Park and across from the San Diego Convention Center, the 511-key, AAA 4-Diamond, award-winning Omni San Diego Hotel is located in a highly trafficked area and benefits from numerous demand generators. Trinity and Omni plan to take advantage of strategic opportunities, including a multimillion-dollar capital improvement plan involving a comprehensive renovation of guestrooms, a reimagination of the food and beverage offerings, and the enhancement of the hotel’s rooftop pool deck, fitness center and other amenities. “We are pleased to acquire, what we believe to be, one of the best-located hotels in San Diego, and to partner with Omni to unlock the hotel’s full potential,In partnership with Omni, our teams have identified numerous opportunities to drive higher revenues and position the hotel as the premier destination in the market for business and leisure travel.” -Sean Hehir, Managing Partner, President and CEO of Trinity Over the last 10 years, the San Diego lodging market has demonstrated robust growth as a top drive-to, leisure destination, and highly desirable locale for business gatherings. The downtown area is experiencing significant redevelopment, with several large office and life science development projects underway, as well as the anticipated future expansion of the San Diego Convention Center, all of which projected to drive increased demand for well-appointed hotels. In conjunction with their capital improvement plan, and factoring in the area’s redevelopment activity, Trinity and Omni plan to shift current demand segmentation to higher-rated transient and group business. “This is a mutually important and strategic business alignment between Omni Hotels & Resorts and Trinity,We are especially excited to partner with Trinity, given their current portfolio of premier assets, and their dedication to elevating the hotel’s presence and impact in the San Diego market.” -Omni Hotels & Resorts’ President Peter Strebel. The Omni San Diego Hotel represents Trinity’s third acquisition on behalf of Trinity GP Fund I L.P., Trinity’s inaugural U.S. commingled hospitality fund, following its acquisitions of the 352-key EAST Miami and the 305-key W Hollywood, earlier this year. About Trinity Real Estate Investments LLC Trinity is a private real estate investment firm with a 26-year history of specializing in value-add opportunities. Based in Honolulu, Hawaii, with an office in Beverly Hills, California, Trinity focuses on unique real estate investments in world-class markets and has invested more than $8 billion in the United States, Mexico, Europe, and Japan by leveraging its deep institutional knowledge and longstanding local relationships. Trinity is based in Honolulu, Hawaii, with an office in Beverly Hills, California. For additional information, please visit Trinity’s website at www.trinityinvestments.com. About Omni Hotels & Resorts Omni Hotels & Resorts creates genuine, authentic guest experiences at over 50 distinct luxury hotels and resorts in leading business and leisure destinations across North America. With more than 21 iconic golf courses and multiple short courses, 24 award-winning spas featured in dynamic locales nationwide, every Omni proudly opens its doors to share the true spirit of its destination. Reflected through local color, personalized service, unique wellness options, signature restaurants and creative culinary offerings, Omni leaves a lasting impression with every guest and a heightened level of recognition and rewards delivered through its Select Guest® loyalty program. Omni is committed to reducing hunger and is on a mission through its Say Goodnight to Hunger initiative to provide millions of meals each year for food banks to feed children, families, and seniors in communities in which it operates. Through its partnership with Shared Hope International, Omni is dedicated to the education and training of its associates to help combat human trafficking. Omni Hotels & Resorts is the official hotel of the PGA TOUR® and PGA TOUR Champions. For information or to book accommodations, visit www.omnihotels.com or call 1-800-The-Omni.

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COMMERCIAL TRAVEL

Sabre SafePoint adds travel restriction tracking capability

Sabre | January 13, 2022

Sabre Corporation (NASDAQ: SABR), the leading software and technology provider that powers the global travel industry, announces the expansion of SafePoint, a travel risk management product, to include global travel restriction tracking. Whilst the solution is not limited to a singular event, it provides information regarding the spread of COVID 19 and new variants as well as destination entry restrictions imposed by countries including masks, vaccinations, health documentation and quarantine requirements. SafePoint monitors world events in near real-time, 24/7. It utilizes hundreds of data sources for events and restrictions that may impact travel arrangements and/or traveler safety. It helps Sabre's travel agencies and corporate customers make more informed decisions and enhance the safety of their travelers by alerting them to restrictions that may impact their itinerary. Travelers will then be able to use the information to take action at any stage of their trip. the COVID-19 pandemic, there have been signs of recovery in the travel industry. Sabre is committed to support this safe return of travel by providing our customers solutions that allow duty-of-care and traveler safety now and into the future. "As travel rebounds, we believe a duty-of-care and crisis alerting solution is imperative to any travel business, especially in a world where travel advisories can change rapidly. SafePoint is designed to keep travelers and corporate travel managers apprised of critical events in a fast-moving world, We are delighted to work with customers to provide them duty-of-care products to better service their travelers". -Saunvit Pandya, Senior Director of Product Management, Sabre In the current travel landscape, having instant access to travel restriction information is critical to making the right travel-related decisions. Sabre's SafePoint provides us timely information to help us better serve our customers. It is a trusted source of information from a trusted partner," said Anna McGurk, Operations Director, Norad Travel UK.While travel has been significantly impacted by About Sabre Corporation Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveler experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre's technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. For more information visit www.sabre.com.

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Spotlight

With 83% of passengers travelling with them, mobile devices are an essential part of the travel journey today. Mobile is well integrated into the modern Travel & Tourism experience: with travellers using apps to arrange a ride to the airport, getting an electronic boarding pass, accessing in-flight entertainment on a mobile device, unlocking their hotel room with a mobile key, looking for what to do and where to eat, and sharing their travel experience on social platforms. In effect, all these travel activities are supported by mobile devices such as a smartphone or tablet and thus create an on-the-go digital self-extension of individual travellers.

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