INDUSTRY OUTLOOK

Shoopit, the New Flight Scanning Search Engine, Releases 2022 Consumer Travel Survey

Shoopit | December 09, 2022 | Read time : 02:25 min

Shoopit, the New Flight Scanning
Innovative flight search engine and browser extension, shoopit, has released its 2022 Consumer Travel Survey. The project was undertaken to uncover the habits of UK travellers in the face of difficult economic challenges, showing that while those most affected by the ongoing cost-of-living crisis may delay their flight bookings, they still say that they’re likely to travel at least once in the next 12 months.

The survey was conducted among 2003 UK consumers who have bought a plane ticket in the last five years to determine how their travel habits have changed and where their priorities lie. The interviews were conducted by Sapio Research on behalf of shoopit in November 2022.

The key results of the survey are detailed below:

Pre-COVID-19 pandemic (pre-2019) travelling habits: In the past five years, respondents who had travelled by plane for either ‘holiday’ or ‘business’ took two trips per year. Respondents spent an average of nine nights abroad on a ‘holiday trip’, and two nights abroad on a ‘business trip’.

Post-COVID-19 pandemic travelling habits: Since the pandemic, respondents are 57% less likely to take as frequent trips abroad as they were prior to Covid-19. The survey also shows that respondents are more likely to travel shorter distances and have 51% less budget for travel expenses.

Future travelling: Over the next 12 months respondents intend to make two ‘holiday trips’ and one ‘business trip’, with individuals expecting to spend on average nine nights abroad for a ‘holiday trip’ and four nights abroad for a ‘business trip’. However, on average those who are ‘extremely affected’ by the cost of living crisis only intend to travel once in 2023.

Impact of the cost-of-living crisis on travelling: On average, respondents would consider themselves less likely to book a flight when the price increases by 17%, while for those ‘very affected’ by the cost-of-living crisis, this threshold decreases to 15%. Furthermore, 55% are less likely to travel abroad in the next 12 months and 32% have delayed booking a trip due to the cost-of-living crisis. This increases to 42% for those ‘extremely affected’ by the cost-of-living crisis.

Impact on the environment: Travellers are evermore becoming conscious of their carbon footprint with 40% of respondents most likely to book direct flights. In addition, 78% of people will not be taking business trips as opposed to only 32% prior to covid, highlighting the shift businesses have taken towards non-essential travel.
To check out the survey in more detail and to see how people’s flight booking habits have been affected by the COVID-19 pandemic and the cost of living crisis, download the full report here.

About Shoopit
Shoopit is a search engine and browser extension that acts as an online shopping optimiser for flight bookings. What makes it unique is that it doesn’t just collect prices like an aggregator. Instead, it scours local versions of global websites to get the best possible prices for its users (the price you’re shown for the same seat on the same flight can vary wildly, depending on where you happen to live!) Born out of a commitment to make the internet transparent, democratic and borderless, Shoopit searches local versions of world’s most popular flight-booking websites, to find the best prices offered, allowing shoopit users to make better, informed purchases online, while at the same time making savings - regardless of where they live or what their IP address is. It launches in the UK, with backing from global online access provider, Hola.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.


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COMMERCIAL TRAVEL,INDUSTRY OUTLOOK

Samsonite Confirms Multi-Year PIM Renewal with Digital Wave Technology

Samsonite | December 05, 2022

Digital Wave Technology is pleased to announce a multi-year PIM contract renewal with Samsonite, global lifestyle bag and travel luggage company. Samsonite initially selected Digital Wave in 2018 to support ongoing e-commerce growth in Asia."Digital Wave’s solutions have been integral as we’ve expanded our distribution and worked to make customer experience seamless across different channels, regions, and languages,” commented Sheldon Chan, Vice President, Digital & E-Commerce, Samsonite Asia Pacific & Middle East. “We decided to continue working with the Digital Wave team because of the ease of managing our storefronts and the highly customizable workflow.” Samsonite manages 42 storefronts in Digital Wave’s solution. The e-commerce for each storefront utilizes Digital Wave’s workflow to enable quick speed to market and strict governance to guarantee that consumers receive correct, complete product information. “Samsonite initially chose us to drive an ambitious global e-commerce strategy. The company was entering new markets, dealing in different currencies, etc.,It’s a great compliment to have secured a contract renewal, and we’re particularly delighted to continue working with Samsonite’s incredible team.” -Dan DeHart, Vice President, Professional Services, Digital Wave Technology About Digital Wave Technology Digital Wave Technology assists brands and retailers in accelerating omnichannel growth and direct-to-consumer digital sales, marketing, and merchandising. Digital Wave’s innovative Product Platform unifies the entire product journey from item creation, product information enrichment, management, and syndication (PIM/MDM), planning, pricing, and merchandising. The only product solution platform built with full AI, automation, and configurable workflow, Digital Wave allows brands and retailers to centralize, organize, enrich, merchandise, and publish product content easily and efficiently. The results? Improved speed-to-market and increased channel distribution of new items, lower returns and labor costs, improved collaboration among internal teams and suppliers, and a more compelling customer experience. Learn more about how Digital Wave can significantly impact your company’s bottom line at https://www.digitalwavetechnology.com. About Samsonite Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich design heritage to create unparalleled products that fulfill the on-the-go lifestyle needs of the business professional.Learn more about Samsonite at https://shop.samsonite.com/home

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TRAVEL TECHNOLOGY,HOSPITALITY TRENDS

Delta Hotels by Marriott Grand Okanagan Resort chooses Optii to optimize hotel operations across its property

Delta Hotels | December 12, 2022

Optii Solutions, the leading cloud-based hotel operations software, announced that Delta Hotels by Marriott Grand Okanagan Resort has chosen Optii as its housekeeping management platform.The Grand Okanagan Resort has partnered with Optii to enhance visibility across its 325-room property. Based in Kelowna, British Columbia, the Grand Okanagan Resort is the first Marriott property in Canada to adopt Optii. The hotel is rolling out Optii Housekeeping to provide real-time visibility over multiple buildings and teams within its property. Through Optii, the team at Grand Okanagan will be able to access data into their daily operations and see where there may be gaps in team performance and efficiency. This enhanced visibility on team performance means hotel managers can provide instant feedback to the team and ensure the quality of cleans across all of its rooms. Optii Housekeeping also makes the training and onboarding of new members easier as it provides a single platform for the team to access cleaning protocols, updates to rosters and routes and guest requests. Optii provides valuable insights into the hotel’s operations including status on job activities and the average time spent between room cleans. Using intelligent AI and machine learning, Optii streamlines and automates day-to-day responsibilities, freeing up time for managers and housekeepers to work on other important tasks. Joseph Clohessy, Delta Grand Okanagan, General Manager, said: “Optii’s data insights will enable us to continuously improve our services while supporting our housekeeping staff. Having Optii centralize our operations means we can not only improve the productivity of our team and therefore the cleaning quality of each room but also ensure a better overall guest experience.” “The Grand Okanagan Resort is a large property that will benefit from Optii’s predictive technology. At Optii, we want to improve the productivity and effectiveness of hotels while making the lives of all members of staff easier. We look forward to working with the team.” -Katherine Grass, CEO, Optii Solutions About Optii Solutions Optii Solutions is a hotel operations solution that leverages smarter technologies such as artificial intelligence, analytics, messaging and mobility to improve the efficiency and effectiveness of housekeeping and service delivery departments. For further information, please visit: www.optiisolutions.com

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TRAVEL TECHNOLOGY,COMMERCIAL TRAVEL

The Sound Hotel Seattle Belltown Adds Private Wireless from Comcast Business to its List of Amenities

Comcast Business | December 01, 2022

Comcast Business announced its customer, The Sound Hotel Seattle Belltown, is providing guests with a bespoke, of-the-moment experience with private wireless network technology thanks to a collaboration by Comcast Business and Ballast Networks.Situated in one of Seattle’s most vibrant neighborhoods, The Sound Hotel features 142 exquisitely designed rooms and provides guests easy access to the city’s most iconic landmarks and attractions for a truly unforgettable experience. To improve their guests’ experience, the property recognized the need to upgrade its network to better meet the needs of its guests and align with its mission to serve, inspire, and deliver its spirit of hospitality greatness. Comcast continues to evolve its wireless platform and to target new wireless business opportunities by leveraging its more than 34M customer relationships, deep fiber network, licensed wireless spectrum and over 20M WiFi hotspots, said Filip Liharik, Vice President of Wireless Strategy and Product Planning at Comcast. “We are excited to develop and offer new wireless products and services to our existing and future customers. Working with Comcast Business, The Sound Hotel and Ballast Networks deployed a private wireless network primarily to support cellular voice and data connectivity throughout the property. In addition to the enhanced wireless experience, the private network also enables The Sound Hotel to deploy several new services that enhance the guest and employee experience, including: Wireless sensors that allow the hotel to monitor temperature, humidity, and other environmental factors Single network for staff communications, freeing up capacity for guest communications and entertainment Efficient deployment of new video surveillance solutions powered by Artificial Intelligence and Machine Learning “The Sound Hotel blends Seattle’s creative bedrock with its innovation boom. We strive to provide our guests with a truly unforgettable experience – and connectivity is central to that, Now, by upgrading our technology backbone to a next-generation 5G private wireless network, we can provide our guests a great, modern experience that matches the essence of Seattle.” -Barry Baxter, General Manager, The Sound Hotel. Private wireless networks offer wireless broadband speed and capacity with reliability and low latency, enabling businesses like The Sound Hotel to support their rapidly expanding ecosystem of connected devices. Comcast Business’s private wireless solution adds to its robust networking capabilities while giving clients more wireless options, including DeepBlue for advanced, large-scale WiFi deployments and MachineQ for long-range, low-power, and large-scale IoT solutions. Ballast is excited to partner with Comcast and the Sound Hotel to deliver a brand new, connected experience for the guests and employees of this beautiful boutique hotel in the heart of Seattle, said Jon Morris, CEO, Ballast Networks. At the Sound Hotel, Comcast Business and Ballast Networks are using both General Authorized Access (GAA) unlicensed spectrum and Comcast’s Priority Access Licenses (PALs) spectrum to create a private network enabled with a multi-operator core network (MOCN) gateway. This new technology enables the private network to serve as a neutral host network capable of extending wireless coverage for all mobile service providers through a single system. “A solid technology infrastructure and strong network are critical to supporting the features and functions that enable a better experience throughout a guest’s hotel stay, from booking to the memories they carry with them from their trip after checking out, Comcast Business is proud to work with The Sound Hotel to propel a first-class wireless – and hospitality – experience.” -Brian Epstein, head of strategic wireless solutions, Comcast Business. About Comcast Business Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help organizations of different sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network, and backed by 24/7 customer support, Comcast Business is the nation’s largest cable provider to small and mid-size businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. For more information, call 866-429-3085. Follow on Twitter @ComcastBusiness and on other social media networks at http://business.comcast.com/social. About Comcast Corporation Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company that connects people to moments that matter. We are principally focused on connectivity, aggregation, and streaming with 57 million customer relationships across the United States and Europe. We deliver broadband, wireless, and video through our Xfinity, Comcast Business, and Sky brands; create, distribute, and stream leading entertainment, sports, and news through Universal Filmed Entertainment Group, Universal Studio Group, Sky Studios, the NBC and Telemundo broadcast networks, multiple cable networks, Peacock, NBCUniversal News Group, NBC Sports, Sky News, and Sky Sports; and provide memorable experiences at Universal Parks and Resorts in the United States and Asia. Visit www.comcastcorporation.com for more information

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TRAVEL TECHNOLOGY,HOSPITALITY TRENDS

Optii to Roll out Its Hotel Operations Platform at The Alexander

The Alexander and Optii Solutions | November 17, 2022

Optii Solutions, the leading hotel operations software, today announced that The Alexander, A Dolce Hotel in Indianapolis has selected Optii as its hotel operations platform. The Alexander has adopted the full Optii platform to support its hotel operations team to work more efficiently and effectively. The property features 209 rooms across two towers, with 157 hotel rooms, and 52 extended stay residences. This layout and room mix increases the operational complexity, especially for the housekeeping staff when it comes to turnaround times and cleaning sequences. Kevin Green, Director of Operations, The Alexander, said: “We are always looking at how we can improve both the efficiency of our operation and the guest experience we provide. Using Optii to automate our housekeeping teams’ cleaning routes has saved us a considerable amount of time, so that guests can have earlier access to their rooms. Overall, guest satisfaction has been high since Optii’s adoption, and less time is wasted between when a room attendant is finishing a room and starting the next clean. It’s a win-win. “We are thrilled to have The Alexander as a customer. The dedication to sharing arts and culture with guests, really drives home what exceptional hospitality and experiences is all about. We are glad that we can play a part in removing operational challenges, so that the staff can focus on sharing the beautiful property with their guests.” -Katherine Grass, CEO, Optii Solutions, About The Alexander Nestled in the CityWay area of downtown Indianapolis, The Alexander, A Dolce Hotel, pairs contemporary design with unparalleled hospitality. Blocks from both the Gainbridge Fieldhouse and Lucas Oil Stadium, the downtown Indianapolis hotel is only minutes from top attractions and local events, including museums, professional sports, and the Indiana Convention Center. About Optii Solutions Optii Solutions is a hotel operations solution that leverages smarter technologies such as artificial intelligence, analytics, messaging and mobility to improve the efficiency and effectiveness of housekeeping and service delivery departments. For further information about Optii, please visit: www.optiisolutions.com

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Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

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