SiriusDecisions Expands Benchmarking Performance Capabilities and Global Coverage

SiriusDecisions | July 10, 2017

SiriusDecisions has expanded its core industry benchmark database, the SiriusIndex™, the only one of its kind in the b-to-b industry, with new metrics across four major categories, including readiness, activity, output and results, and offered its clients unparalleled access to data from their peers with the introduction of its new Command Center™ platform. Now commercially available, it will enable business leaders to drive strategic and tactical changes informed by insights, best-in-class frameworks, readiness and performance metrics, and peer comparisons with the data, and qualitative guidance from SiriusDecisions analysts they know they can trust. With the data to support a variety of decisions from investments and organizational structures, to strategy development and process design, SiriusDecisions’ Command Center™ helps marketing, sales and product leaders realize competitive advantages, ensure smarter allocation of budget and human resources, and respond more nimbly to specific situations and opportunities.“We have made a major investment in data collection, analysis and the reporting engine fueling our client delivery portal called the SiriusDecisions Command Center™, which provides real-time access to more than 750 b-to-b industry metrics at your fingertips,” said Bruce Brien, Chief Technology Officer of SiriusDecisions. “The new platform will empower leaders to move quickly to energize their organizations’ performance and seize opportunities, with wiser organizational investment and resource allocation.”

Spotlight

Amadeus’ award-winning solutions support the full traveler lifecycle, from search and booking, to onsite experiences and return business. Our portfolio is the most extensive in the industry so hoteliers, destinations, agencies, and providers of all sizes can do what matters most – drive profitable demand, power operational efficiency, and deliver memorable guest experiences.


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DESTINATION AND TOURISM

Trip.com reveals European's wish lists of destinations this Christmas with long-haul and short-haul travel seeing vitality among travellers

Trip.com | December 22, 2022

An analysis of Trip.com travel data reveals the wish list of destinations this Christmas, chosen by European users of the global travel platform. London was the most searched for place by European Trip.com users looking for destinations this Christmas, with fellow European cities Paris and Istanbul making the top five. Trip.com's European customers also showed a desire to revisit Asia, with Bangkok and Manila being the second and fourth most searched-for flight destinations this December. Travellers in the UK continued to explore the best of Britain, with London being the most searched-for destination during the month of December. Data reveals that domestic trips to London were up by a dramatic 232% compared to 2019, before the pandemic. The easing of travel restrictions in Asia has also caused a jump in popularity for trips to the region, with Bangkok, Manila, Kuala Lumpur and Singapore all being in the top five most searched for destinations by Brits. "December is a popular time for getaways to destinations near and far for Europeans, and Trip.com data shows where our users are searching this festive season to go visit. -Andy Washington, Trip.com General Manager EMEA Our data analysis reveals London in the UK is still the top sport according to our search history for Trip.com users looking to travel this month, with popular holiday Asian hotspots like Bangkok, Manila, Kuala Lumpur and Singapore also making the top five. For Italian users of Trip.com, the country's domestic tourism hotspots proved the most popular, with no other destinations - short of long-haul - appearing in Trip.com's top five. The most searched for destinations for December getaways were Milan in the north of the country, Catania, the capital Rome, Naples and in fifth place, Palermo in Sicily. Meanwhile, French users of Trip.com set their sights on exotic long-haul destinations and aside from one major French city - Paris - where searches have reached 96% of 2019 levels. According to Trip.com data, the most searched for destination was the country's capital, followed by New York, and in third place Bangkok with Istanbul in Turkey in fourth place and in fifth position, Dubai in the Middle East. Among German users of Trip.com, Istanbul was the most searched for destination in December followed by Bangkok. Interestingly the cities in third, fourth and fifth places were German domestic destinations; Frankfurt, Berlin and Munich. Spanish users of Trip.com chose the Spanish capital of Madrid and the capital of Catalonia, Barcelona, as their top two favourite destinations. London was selected as their third, followed by France as their fourth and the capital of Argentina as their fifth. For the British market, an analysis of UK Trip.com users revealed that in December the most searched for destination was the country's capital, London, followed by Bangkok in second place and Manila in the Philippines as third. Maintaining the Asian theme, Kuala Lumpur appeared in fourth place, followed by Singapore in fifth. Inbound travel to Europe has also remained strong this winter, despite economic headwinds, as Asian travellers returned to the continent for post-pandemic trips. During December, flight searches reveal that after domestic travellers, the largest inbound market for the UK was Spanish tourists, followed by Thai, German and Chinese holidaymakers. Across the other European nations, domestic travellers lead the way, with the highest number of regional searches. However, data reveals visitors from Canada, Turkey and the US also led Europe's inbound travel revival. Travellers to Europe also continued to immerse themselves into the culture of each country, with bookings for tickets and attractions on the rise. In the UK, The London Eye on the city's South Bank proved the most popular attraction this Christmas, followed by the Tower of London, near the world-famous Tower Bridge. In France, the most popular attractions are Disneyland® Paris & Walt Disney Studios Park and Eiffel Tower, as travellers enjoy the city's famous sights and sounds. Italy, Spain and Germany also saw strong bookings for the most popular attractions of the Vatican Museum & Sistine Chapel, Park Guell and Neuschwanstein Castle, respectively. About Trip.com Trip.com is an international one-stop travel service provider available in 24 languages across 39 countries and regions in 29 local currencies on 48 sites. Trip.com has an extensive hotel and flight network consisting of more than 1.2 million hotels and flights from over 480 airlines covering 2,600 airports in 200 countries and regions around the globe. Trip.com's world-class 24/7 multilingual customer service as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide. To book your next trip, visit www.trip.com

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TRAVEL TECHNOLOGY,INDUSTRY OUTLOOK

More Travel Disruption Feared As Passengers Take To The Skies This Holiday Season

IBS Software | December 08, 2022

New data from travel technology company IBS Software reveals that despite more than two thirds (68%) of passengers being inconvenienced by disrupted journeys since COVID travel restrictions were lifted and 66% expecting more of the same during upcoming trips, most (83%) still plan on flying for a break in the next six months. The research, which polled 2000 recent travellers in the UK and US*, warns that holiday providers have one more chance to get it right; if holidaymakers experience disruptions again during their upcoming trips, over half (55%) will avoid booking with the airline in the future. When asked who they blame for their poor experiences, 50% said it was the fault of the airlines when flights were delayed, with just 13% blaming the airport. However, when it comes to lost luggage the jury is out - 42% say it's the airport's responsibility and 40% are seething at the airline. Delayed flights or missed connections was the most common holiday hurdle, affecting over a third of all passengers (35%), followed closely by waiting in longer than normal queues (31%) and cancelled flights (15%). Lost luggage, which dominated the news headlines in the Summer, is confirmed by the research as a major annoyance, blighting nearly 1 in 7 passengers' holidays over the last 18 months. Despite a clear desire to travel, passengers won't accept more disruption without protest. If passengers find out their journey is going to be disrupted, 53% will complain to the airline and 38% will use social media to broadcast their annoyance. And if an airline doesn't have a reputation for punctuality they're likely to lose out with 93% of travellers saying this is an important factor when deciding which airline to buy from. However, there is still an opportunity for airlines to win back the loyalty of their passengers. When terminal turmoil occurs, passengers can be placated by automatic refunds when eligible; proactive customer support to suggest alternative routes; and automatic alerts on their phone when something goes wrong. As one passenger who took the survey commented: "Just actually organise yourselves properly, there's no excuse for all the disruption". Philip Hinton, SVP, IBS Software, comments: "The pent-up desire to travel was always going to put airlines and airports under extreme pressure - and so it proved, with widespread disruption plaguing many long-anticipated journeys. Airlines know this is a major issue and we are seeing them prioritising on-time performance and customer satisfaction because the widespread issues have directly impacted business performance." About IBS Software IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise and hospitality industries. IBS Software's solutions for the aviation industry cover fleet & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel and air-cargo management. IBS Software also runs a real time B2B and B2C distribution platform providing hotel room inventory, rates and availability to a global network of hospitality companies and channels. For the tour and cruise industry, IBS provides a comprehensive, customer-centric, digital platform that covers onshore, online and on-board solutions. IBS Software is a Blackstone portfolio company and operates from 15 offices across the world. Further information can be found at https://www.ibsplc.com/

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HOSPITALITY TRENDS

Hyatt To Expand Independent Collection Brands in Key Global Destinations Through 2025

Hyatt Hotels Corporation | December 07, 2022

Hyatt Hotels Corporation (NYSE: H) announces continued global growth of its Independent Collection brands, including recent openings and a strong development pipeline through 2025 across The Unbound Collection by Hyatt, Destination by Hyatt and JdV by Hyatt brands. This collection of brands encompasses diverse properties, each true to its destination and offers the modern traveler enriching luxury and lifestyle experiences in new and exciting ways. Each brand in the Independent Collection offers distinct properties that are all unique and feature one-of-a-kind experiences for every occasion with more than 100 properties worldwide across all three brands – from on-site beekeeping and aerial yoga at Rancho Pescadero, part of The Unbound Collection by Hyatt brand, to embracing local history in Kelso, United Kingdom at Schloss Roxburghe Golf Hotel, part of the Destination by Hyatt brand, said Katie Johnson, global brand leader, Independent Collection, Hyatt. “We are excited to continue adding new luxury and lifestyle hotels on an even greater scale globally with openings in new key leisure markets like Mexico “Through our intentional long-term growth strategy and by working closely with owners, Hyatt boasts five years of industry-leading net rooms growth driven by our unique position against the competition Hyatt is able to better care for luxury and leisure travelers and our award-winning loyalty program, World of Hyatt, has grown 20% in the past 12 months alone, delivering record levels of high-quality revenue to our owners.” -Jim Chu, chief growth officer, Hyatt. Create One-of-a-Kind Stories at The Unbound Collection by Hyatt The Unbound Collection by Hyatt brand is more than a compilation of one-of-a-kind hotels, each of the 35 properties are a thoughtful curation of stories worth collecting. Whether couples are craving a romantic getaway, well-traveled connoisseurs are looking to add another trip to their collection or friends are seeking to craft unforgettable memories, they will find it in destinations that matter most to them. Planned 2023 and Beyond Openings NUMU (San Miguel de Allende, Mexico): Guests can discover the beauty, charm and history of San Miguel de Allende at this 44-room unique boutique hotel, slated to open in early 2023. With three onsite dining options and the new room key in Apple Wallet feature, NUMU will mark the first Hyatt property in San Miguel de Allende. Grand Hansa Hotel (Helsinki, Finland): Slated to open in summer 2023, the Grand Hansa Hotel will join The Unbound Collection by Hyatt, as the first Hyatt branded hotel in Finland. Positioned in the very heart of Helsinki on Mannerheimintie, the hotel will be a fascinating fusion of heritage, modern elegance and luxury with 219 rooms and five suites, presenting guests with elevated luxury through contemporary finishes, keyless access and high-end amenities. Noor-Us-Sabah Palace (Bhopal, India): One of Bhopal’s oldest and most sought-after hotels, Noor-Us-Sabah Palace will undergo extensive refurbishment and is slated to debut as a 60-room heritage hotel in 2025. Bhopal’s history and the Noor-Us-Sabah Palace’s rich Nawabi heritage makes it a perfect addition to The Unbound Collection by Hyatt portfolio. Hotel in development (Crans-Montana, Switzerland) The luxurious 41-room boutique hotel is expected to join The Unbound Collection by Hyatt in December 2023 and will inspire unforgettable memories with its Swiss Chalet cuisine and front row sporting experiences. The property is located in Crans Montana, one of the most prestigious and well-established year-round mountain destinations in the Swiss Alps and is also known for one of the most important golf tournaments on European soil. Hyatt also plans to add its second property as part of The Unbound Collection by Hyatt in Tokyo, Japan in 2023. 2022 Openings Kissel Uptown Oakland (Oakland, California), March 2022 Hotel La Compañia (Panama City, Panama), April 2022 Magma Resort Santorini (Santorini, Greece), August 2022 La Zambra (Málaga, Spain), September 2022 Fuji Speedway Hotel (Shizuoka, Japan), October 2022 Grayson Hotel (New York, New York), November 2022 Rancho Pescadero (Los Cabos, Mexico), November 2022 Discover Authentic Experiences at Destination by Hyatt The Destination by Hyatt brand is a diverse collection of 55+ independent hotels, resorts and residences that are individual at heart yet connected by a commitment to embody the true spirit of each location. Planned 2023 and Beyond Openings Banyan Cay Resort and Golf (West Palm Beach, Florida): Expected to open in Summer 2023, this 18-hole signature golf resort will mark entry of the Destination by Hyatt brand in Florida. Dive into the crystal-clear waters of two resort pools, enjoy three in-house gourmet restaurants, and pamper yourself at the soothing full-service exclusive spa. The Grand Resort Qingchengshan (China): Set to join the Destination by Hyatt brand, this 231-room resort will be situated in the vicinity of two UNESCO World Heritage Sites, Mount Qingcheng, one of the ancient cradles of Taoism in China with over 2000 years of history, and the time-honored Dujiangyan a hydro-engineering project built during the Qin Dynasty. Blessed with spectacular scenery, the area is a popular weekend getaway for city dwellers, located less than two hours outside Chengdu and conveniently accessible by road and high-speed rail. 2022 Openings Austria Haus (Vail, Colorado), June 2022 7Pines Sardinia Resort (Sardinia, Italy), July 2022 Schloss Roxburghe Golf Hotel (Kelso, United Kingdom), November 2022 Connect to the Neighborhood at JdV by Hyatt The JdV by Hyatt brand offers a collection of more than 20 vibrant, independent hotels that are true reflections of the urban neighborhoods they call home. Embracing the brand’s namesake (joie de vivre), JdV by Hyatt hotels invite guests and locals alike to connect, live in the moment and celebrate the joy of life. Planned 2023 and Beyond Openings The Pell (Middletown, Rhode Island): Located minutes from Newport and slated to open early 2023, The Pell will mark the first JdV by Hyatt hotel in Rhode Island and provide easy access to Newport’s famous beaches, mansions, historic landmarks, walking trails, and wineries. After a day of exploring or sunbathing on the beach, guests can relax in the library, or enjoy American coastal cuisine and a curated cocktail menu at the onsite restaurant, The Helmway. FirstName Bordeaux (Nouvelle-Aquitaine, France): Slated to open early 2023, featuring a collaborative spirit, feel-good outlook and innovative approach to hotel experiences. Located in the heart of the historic port city, the 147-guestroom hotel will be a true reflection of its neighborhood, encouraging guests to discover local delights at their own pace. FILA HOUSE Shanghai (China): Expected to open in 2024, FILA HOUSE Shanghai will make its mark on the global stage as the inaugural FILA-branded hotel in the world and will bring a vibrant new experience to the local hotel scene. Ronil (Baga, India): Set on 1.6-acres in Baga, India, this JdV by Hyatt hotel will join three other Hyatt hotels in the region: Alila Diwa Goa, Grand Hyatt Goa and Hyatt Centric Candolim Goa. The 125-guestroom hotel will also house two dining outlets and two outdoor pools for a leisure getaway in the coast. Hyatt recently announced an exclusive collaboration agreement with Lindner Hotels relating to the Lindner Hotels & Resorts and the me and all hotels brands located in key cities across Germany and other European countries. This collaboration is expected to add more than 30 vibrant hotels and add approximately 5,500 rooms to Hyatt’s portfolio. The majority of these hotels will be included within the JdV by Hyatt portfolio, and the hotels are expected to join World of Hyatt in the near future. 2022 Openings EPISODE Hsinchu (Hsinchu City, Taiwan), November 2022 To learn more about Hyatt’s Independent Collection brands, please visit: https://www.hyatt.com/brands/hyatt-independent-collections. The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates. About Hyatt Hotels Corporation Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of September 30, 2022, the Company’s portfolio included more than 1,200 hotels and all-inclusive properties in 72 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Hyatt Centric®, and Caption by Hyatt; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt™, and JdV by Hyatt™; and the Inclusive Collection, including Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Vivid Hotels & Resorts®, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com.

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DESTINATION AND TOURISM,HOSPITALITY TRENDS

There’s No Place Like Hotels this Festive Season, Hyatt Global Survey Finds

Hyatt | December 06, 2022

Travelers are prioritizing experiences and connections this festive season with rooms revenue pacing 30% ahead of 2019 for resort locations worldwide. With leisure travel continuing to soar, Hyatt Hotels Corporation (NYSE: H) shares the most compelling travel trends for global guests and suggestions on how to make the most of festive season travel. Hotels and Resorts Prove To Be Preferred Over a Home Rental Spreading joy and delight, hotels and resorts are delivering on the festive spirit this time of year with seasonal décor, food, music and more. According to a global survey commissioned by Hyatt and conducted by OnePoll, nearly two-thirds of people traveling with families prefer to stay at a hotel or resort rather than a home rental. Allowing guests to maximize their travels and focus on spending quality time with loved ones, many Hyatt hotels and resorts around the world offer luxury amenities, on-site dining options, 24-hour room service, concierge services, wellbeing experiences and more. In addition to offering the necessities, Hyatt hotels and resorts around the world participate in seasonal celebrations that make it easy for the entire family to get into the festive spirit through exciting experiences including: A Christmas concert under the stars at Grand Hyatt San Antonio River Walk, allowing guests and locals to enjoy a night of cocktails and to hear some of the greatest festive season hits live. A New Year’s Eve “Sail Away Party” at Hyatt Regency Brisbane, featuring welcome cocktails, a beverage package, roving canapes, food stations, live entertainment, a photobooth and a glass of sparkling champagne at midnight. The opportunity to bask in everything New York City has to offer and ring in the new year with spectacular views and close proximity to the iconic Times Square Ball Drop at the new Grayson Hotel, part of The Unbound Collection by Hyatt. Multi-Generational Families Seek Togetherness and Reunite with Loved Ones Through Travel This year, many parents and grandparents will gather with their families for the holidays, with 94% of adults ages 45+ who responded are planning to travel in December and 58% in January, indicating that connecting with loved ones is top of mind for travelers. Travelers seeking to participate in meaningful and immersive experiences while creating lasting memories can look to all-inclusive resorts, such as Hyatt Ziva Riviera Cancun in Mexico and Dreams Karibana Cartagena Golf & Spa Resort in Colombia, which invite guests of all ages to connect with one another. Those looking for the perfect destination for the entire family to gather and carry on seasonal traditions can consider The Lodge at Spruce Peak in Stowe, Vermont. This Destination by Hyatt property offers something for everyone – from the all-natural spa for adults to crafting workshops and a game room for kids. Say Goodbye to Wrapped Presents: Travel and Unique Experiences Top Consumers’ Wish Lists While some people enjoy a traditional gift, experiences create memories – which is why 61% of respondents noted they would be excited to receive travel or an experience such as a vacation, plane tickets, spa and meditation session or a cooking class as a gift this year. When it comes to gift giving, consider an unforgettable travel adventure or an immersive experience this festive season. Hyatt’s new FIND experiences platform allows World of Hyatt members to explore – and gift – more than 200 exclusive experiences around the globe including: Cliffside Dining at Alila Jabal Akhdar (Oman) An Off-road Volcano Adventure at Hyatt Regency Yogyakarta (Indonesia) Dinner Under the Stars at Zoëtry Agua Punta Cana (Dominican Republic) A Day with Chef Nino Redruello at Thompson Madrid (Spain) Global, Dream Getaways are Making a Comeback with Japan, Canada and Italy Being Some of the Most Popular Destinations With leisure travel continuing to increase and many borders now open around the world, consumers are prioritizing once-in-a-lifetime trips with unique experiences and opportunities to connect. According to the survey, 62% of respondents agree that the festive season is a great time to cross off a bucket list destination with some of the most popular destinations being Japan, Canada and Italy. Travelers can check off their bucket list items at these new and recently renovated Hyatt hotels in some of the most sought-after destinations with the family, as a couple’s getaway or for a solo adventure: Fuji Speedway Hotel (Shizuoka, Japan): Against the breathtaking backdrop of Mount Fuji and as part of The Unbound Collection by Hyatt brand, Fuji Speedway Hotel is a unique and unconventional hotel offering indulgent hospitality and a chance to visit the iconic Fuji Speedway race circuit and motorsports museum. Park Hyatt Toronto (Ontario, Canada): The reimagined Park Hyatt Toronto welcomes guests back to the luxurious Yorkville neighborhood where guests can tour world-renowned museums and art galleries, enjoy a treatment at Stillwater Spa or deliciously crafted cocktails overlooking the Toronto skyline from the Writers Room Bar. The Tribune (Rome, Italy): As the first hotel in Italy in the JdV by Hyatt brand, The Tribune is nestled among some of the best-known museums, shops and cafes and is within walking distance to some of the city’s major tourist attractions, such as the Spanish Steps and the Trevi Fountain. Loyalty Programs Reign Supreme During the Festive Season as Travelers Try to Make the Most of Budgets Loyalty programs, such as World of Hyatt, provide travelers with more ways to save and more reasons to gather all year round, especially during the festive season. Sixty-two percent of survey respondents said they would use a travel rewards program that lets them earn and redeem points, offers discounts and features unique experiences and 51% said if there was an impressive travel rewards program offer, they would change their travel plans or go out of their way to earn and redeem points. World of Hyatt members can make the most of their upcoming stays and festive get-togethers with valuable offers such as ‘Earn 3x Points on Dining,’ which allows members to earn 3X points on dine-in, delivery or takeout through Dec. 20, 2022, at participating hotel restaurants worldwide. Temperature Continues to Drive Seasonal Travel Plans: Snow is the Number One Preference While some travelers may seek a reprieve from the cold in sunny destinations, 56% of respondents agree that it doesn’t feel like the festive season without snow. Travelers looking for destinations with the best chance of snowfall can pursue their wintry dreams and experience all that the season has to offer at Hyatt properties including Grand Hyatt Vail and Park Hyatt Niseko Hanazono in Japan. Those that are already located in colder climates and like to race to the sunshine this time of year can look to warm-weather destinations and enjoy tropical adventures at properties such as Andaz Costa Rica Resort at Peninsula Papagayo and Alila Kothaifaru Maldives. The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates. About Hyatt Hotels Corporation Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of September 30, 2022, the Company’s portfolio included more than 1,200 hotels and all-inclusive properties in 72 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Hyatt Centric®, and Caption by Hyatt; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt™, and JdV by Hyatt™; and the Inclusive Collection, including Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Vivid Hotels & Resorts®, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com. About World of Hyatt World of Hyatt is Hyatt’s award-winning guest loyalty program uniting participating locations in the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination by Hyatt™, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, JdV by Hyatt™, Hyatt House®, Hyatt Place®, UrCove, and Hyatt Residence Club® brands as well as resort and hotel brands under the AMR™ Collection, which are joining World of Hyatt in phases and include Secrets® Resorts & Spas, Dreams® Resorts & Spas, Breathless Resorts & Spas®, Zoëtry® Wellness & Spa Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Members who book directly through Hyatt channels can enjoy personalized care and access to distinct benefits including Guest of Honor, confirmed suite upgrades at time of booking, diverse wellbeing offerings, mobile key, and exclusive member rates. With more than 30 million members, World of Hyatt offers a variety of ways to earn and redeem points for hotel stays, dining and spa services, wellbeing focused experiences through the FIND platform; as well as the benefits of Hyatt’s strategic loyalty collaborations with American Airlines AAdvantage®, Small Luxury Hotels of the World™, Lindblad Expeditions and MGM Resorts International. Travelers can enroll for free at hyatt.com, download the World of Hyatt app for android and IOS devices and connect with Hyatt on Facebook, Instagram and Twitter.

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Spotlight

Amadeus’ award-winning solutions support the full traveler lifecycle, from search and booking, to onsite experiences and return business. Our portfolio is the most extensive in the industry so hoteliers, destinations, agencies, and providers of all sizes can do what matters most – drive profitable demand, power operational efficiency, and deliver memorable guest experiences.

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