SiriusDecisions Reveals Winners Of The 2018 ROI Awards

SiriusDecisions | March 30, 2018

The ROI Awards are designed to honor companies who excel in product development, marketing and sales through the use of SiriusDecisions’ research, frameworks and best practices. This year’s winners include: Cisco for its next-generation, blended approach to the engagement and retention of both partners and customers.Huron Consulting Group for centralizing marketing sales resources, revamping company branding and positioning and developing cross-functional processes.Illumina for creating content which is more accessible, scalable and relevant to its representatives. Imprivata for refocusing the company to target a single market, updating its ABM efforts and implementing SiriusDecisions’ Demand Unit Waterfall; and Vocera for enhancing its solutions and constructing a new marketing campaign to accompany the changes. “In today’s highly competitive market, companies with integrated marketing, sales and product capabilities have a distinct competitive advantage,” said Tony Jaros, President and Chief Product Officer of SiriusDecisions, in a statement. “This year’s ROI Awards winners seized opportunities to unify goals across departments and build programs that consistently achieve those shared objectives through unique implementations of SiriusDecisions’ models and methods.”

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COMMERCIAL TRAVEL,INDUSTRY OUTLOOK

Samsonite Confirms Multi-Year PIM Renewal with Digital Wave Technology

Samsonite | December 05, 2022

Digital Wave Technology is pleased to announce a multi-year PIM contract renewal with Samsonite, global lifestyle bag and travel luggage company. Samsonite initially selected Digital Wave in 2018 to support ongoing e-commerce growth in Asia."Digital Wave’s solutions have been integral as we’ve expanded our distribution and worked to make customer experience seamless across different channels, regions, and languages,” commented Sheldon Chan, Vice President, Digital & E-Commerce, Samsonite Asia Pacific & Middle East. “We decided to continue working with the Digital Wave team because of the ease of managing our storefronts and the highly customizable workflow.” Samsonite manages 42 storefronts in Digital Wave’s solution. The e-commerce for each storefront utilizes Digital Wave’s workflow to enable quick speed to market and strict governance to guarantee that consumers receive correct, complete product information. “Samsonite initially chose us to drive an ambitious global e-commerce strategy. The company was entering new markets, dealing in different currencies, etc.,It’s a great compliment to have secured a contract renewal, and we’re particularly delighted to continue working with Samsonite’s incredible team.” -Dan DeHart, Vice President, Professional Services, Digital Wave Technology About Digital Wave Technology Digital Wave Technology assists brands and retailers in accelerating omnichannel growth and direct-to-consumer digital sales, marketing, and merchandising. Digital Wave’s innovative Product Platform unifies the entire product journey from item creation, product information enrichment, management, and syndication (PIM/MDM), planning, pricing, and merchandising. The only product solution platform built with full AI, automation, and configurable workflow, Digital Wave allows brands and retailers to centralize, organize, enrich, merchandise, and publish product content easily and efficiently. The results? Improved speed-to-market and increased channel distribution of new items, lower returns and labor costs, improved collaboration among internal teams and suppliers, and a more compelling customer experience. Learn more about how Digital Wave can significantly impact your company’s bottom line at https://www.digitalwavetechnology.com. About Samsonite Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich design heritage to create unparalleled products that fulfill the on-the-go lifestyle needs of the business professional.Learn more about Samsonite at https://shop.samsonite.com/home

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DESTINATION AND TOURISM

Trip.com reveals European's wish lists of destinations this Christmas with long-haul and short-haul travel seeing vitality among travellers

Trip.com | December 22, 2022

An analysis of Trip.com travel data reveals the wish list of destinations this Christmas, chosen by European users of the global travel platform. London was the most searched for place by European Trip.com users looking for destinations this Christmas, with fellow European cities Paris and Istanbul making the top five. Trip.com's European customers also showed a desire to revisit Asia, with Bangkok and Manila being the second and fourth most searched-for flight destinations this December. Travellers in the UK continued to explore the best of Britain, with London being the most searched-for destination during the month of December. Data reveals that domestic trips to London were up by a dramatic 232% compared to 2019, before the pandemic. The easing of travel restrictions in Asia has also caused a jump in popularity for trips to the region, with Bangkok, Manila, Kuala Lumpur and Singapore all being in the top five most searched for destinations by Brits. "December is a popular time for getaways to destinations near and far for Europeans, and Trip.com data shows where our users are searching this festive season to go visit. -Andy Washington, Trip.com General Manager EMEA Our data analysis reveals London in the UK is still the top sport according to our search history for Trip.com users looking to travel this month, with popular holiday Asian hotspots like Bangkok, Manila, Kuala Lumpur and Singapore also making the top five. For Italian users of Trip.com, the country's domestic tourism hotspots proved the most popular, with no other destinations - short of long-haul - appearing in Trip.com's top five. The most searched for destinations for December getaways were Milan in the north of the country, Catania, the capital Rome, Naples and in fifth place, Palermo in Sicily. Meanwhile, French users of Trip.com set their sights on exotic long-haul destinations and aside from one major French city - Paris - where searches have reached 96% of 2019 levels. According to Trip.com data, the most searched for destination was the country's capital, followed by New York, and in third place Bangkok with Istanbul in Turkey in fourth place and in fifth position, Dubai in the Middle East. Among German users of Trip.com, Istanbul was the most searched for destination in December followed by Bangkok. Interestingly the cities in third, fourth and fifth places were German domestic destinations; Frankfurt, Berlin and Munich. Spanish users of Trip.com chose the Spanish capital of Madrid and the capital of Catalonia, Barcelona, as their top two favourite destinations. London was selected as their third, followed by France as their fourth and the capital of Argentina as their fifth. For the British market, an analysis of UK Trip.com users revealed that in December the most searched for destination was the country's capital, London, followed by Bangkok in second place and Manila in the Philippines as third. Maintaining the Asian theme, Kuala Lumpur appeared in fourth place, followed by Singapore in fifth. Inbound travel to Europe has also remained strong this winter, despite economic headwinds, as Asian travellers returned to the continent for post-pandemic trips. During December, flight searches reveal that after domestic travellers, the largest inbound market for the UK was Spanish tourists, followed by Thai, German and Chinese holidaymakers. Across the other European nations, domestic travellers lead the way, with the highest number of regional searches. However, data reveals visitors from Canada, Turkey and the US also led Europe's inbound travel revival. Travellers to Europe also continued to immerse themselves into the culture of each country, with bookings for tickets and attractions on the rise. In the UK, The London Eye on the city's South Bank proved the most popular attraction this Christmas, followed by the Tower of London, near the world-famous Tower Bridge. In France, the most popular attractions are Disneyland® Paris & Walt Disney Studios Park and Eiffel Tower, as travellers enjoy the city's famous sights and sounds. Italy, Spain and Germany also saw strong bookings for the most popular attractions of the Vatican Museum & Sistine Chapel, Park Guell and Neuschwanstein Castle, respectively. About Trip.com Trip.com is an international one-stop travel service provider available in 24 languages across 39 countries and regions in 29 local currencies on 48 sites. Trip.com has an extensive hotel and flight network consisting of more than 1.2 million hotels and flights from over 480 airlines covering 2,600 airports in 200 countries and regions around the globe. Trip.com's world-class 24/7 multilingual customer service as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide. To book your next trip, visit www.trip.com

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DESTINATION AND TOURISM, HOSPITALITY TRENDS

Hyatt Announces the Opening of Hyatt Regency Trivandrum

Hyatt Hotels Corporation | November 29, 2022

Hyatt Hotels Corporation (NYSE:H) announced the opening of Hyatt Regency Trivandrum in Kerala. The hotel is the third Hyatt property in the state of Kerala following the opening of Grand Hyatt Kochi and Hyatt Regency Thrissur, and the sixteenth Hyatt Regency hotel in the country – a significant milestone in Hyatt’s brand growth in the Indian market. Hyatt Regency Trivandrum is designed for business and leisure travelers to enjoy seamless and energizing experiences, borrowing inspiration from the rainforest, beaches and low coastal hills that are distinctive to the state of Kerala. Spread across 2.2 acres, Hyatt Regency Trivandrum is in the cultural hub of the city–located at the southwestern tip of India—and will give guests access to well-known historic sites such as Kanakakunnu Palace, Napier Museum, Kuthiramalika Palace, Koyikkal Palace and the Vikram Sarabhai Space Centre. Guests at the hotel can also relax on the scenic backwaters of Kerala and a long shoreline with internationally renowned beaches that make this district a much sought-after tourist destination. “The opening of Hyatt Regency Trivandrum marks an important step forward in Hyatt’s brand expansion in India. The state’s beauty makes it one of the most desirable for travelers in India, and at Hyatt, we are focused on strengthening our brand presence in locations where our guests like to travel. We’re excited to serve guests and World of Hyatt members as we welcome them to Hyatt Regency Trivandrum.” -Rahul Raj, general manager at Hyatt Regency Trivandrum Guestrooms Hyatt Regency Trivandrum embodies the perfect combination of classic comfort and contemporary style complete with a host of intuitive services for both business and leisure travelers. The 132-room property boasts the highest suite inventory in the city, with three suite categories – Regency, Diplomatic and Presidential. The 1900-square-foot Presidential Suite is unrivalled in its grandeur by suites in any other hotel in the city. The rooms feature a spacious entertainment area and bay windows that provide a panoramic view of the cultural district. Dining The hotel also features a range of dining experiences that capture the essence of the state’s culture and reiterates Hyatt’s commitment to care for local communities. Malabar Café serves local cuisine that draws on the city’s much-loved dishes along with North Indian delicacies in a casual café-style dining setup. For those seeking authentic Asian experiences, The Oriental Kitchen serves Szechuan and Thai cuisine and beverages which include Asian aromatics such as lemongrass, kafir leaves, galanagal and so on. The Ivory Club has both indoor and outdoor seating and is marked by its old-world aesthetics. The Regency Lounge is the perfect meeting spot for guests to relax over classic drinks, eclectic cocktails, and all-day delicacies. All Things Baked provides a modern spin on the classic bakery with a range of innovative cakes, fresh-baked bread, gourmet sandwiches, beverages, and artisanal products. Special Events Hyatt Regency Trivandrum houses one of the largest convention centers in the city. With a dynamic event space spanning 20,000 square feet across three venues, the hotel is designed to host a range of large- and small-scale events in both indoor and outdoor settings – be it an intimate celebration, wedding or corporate conference. Recreation and Wellness Invoking the perfect setting for a peaceful and relaxing stay, the Śāntata Spa encourages guests to indulge in modern and traditional wellness approaches through Ayurveda, Western and Eastern therapy. The hotel also features a fitness center and an outdoor pool. About Hyatt Hotels Corporation Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of September 30, 2022, the Company’s portfolio included more than 1,200 hotels and all-inclusive properties in 72 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Hyatt Centric®, and Caption by Hyatt; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt™, and JdV by Hyatt™; and the Inclusive Collection, including Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Vivid Hotels & Resorts®, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com. About Hyatt Regency The Hyatt Regency brand prides itself on making travel free from stress and filled with success. More than 220 conveniently located Hyatt Regency urban and resort locations in more than 45 countries around the world serve as the go-to gathering space for every occasion – from efficient personalized, high-touch business meetings to energizing family vacations. The brand offers stress-free environments for seamless gatherings and empathetic service that anticipates guests’ needs. Designed for productivity and peace of mind, Hyatt Regency hotels and resorts offer a full range of services and amenities, including the space to work, engage or relax; notable culinary experiences; technology-enabled ways to collaborate; and expert meeting and event planners who can take care of every detail. For more information, please visit hyattregency.com. Follow @HyattRegency on Facebook, Twitter and Instagram, and tag photos with #HyattRegency

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TRAVEL TECHNOLOGY,HOSPITALITY TRENDS

Optii to Roll out Its Hotel Operations Platform at The Alexander

The Alexander and Optii Solutions | November 17, 2022

Optii Solutions, the leading hotel operations software, today announced that The Alexander, A Dolce Hotel in Indianapolis has selected Optii as its hotel operations platform. The Alexander has adopted the full Optii platform to support its hotel operations team to work more efficiently and effectively. The property features 209 rooms across two towers, with 157 hotel rooms, and 52 extended stay residences. This layout and room mix increases the operational complexity, especially for the housekeeping staff when it comes to turnaround times and cleaning sequences. Kevin Green, Director of Operations, The Alexander, said: “We are always looking at how we can improve both the efficiency of our operation and the guest experience we provide. Using Optii to automate our housekeeping teams’ cleaning routes has saved us a considerable amount of time, so that guests can have earlier access to their rooms. Overall, guest satisfaction has been high since Optii’s adoption, and less time is wasted between when a room attendant is finishing a room and starting the next clean. It’s a win-win. “We are thrilled to have The Alexander as a customer. The dedication to sharing arts and culture with guests, really drives home what exceptional hospitality and experiences is all about. We are glad that we can play a part in removing operational challenges, so that the staff can focus on sharing the beautiful property with their guests.” -Katherine Grass, CEO, Optii Solutions, About The Alexander Nestled in the CityWay area of downtown Indianapolis, The Alexander, A Dolce Hotel, pairs contemporary design with unparalleled hospitality. Blocks from both the Gainbridge Fieldhouse and Lucas Oil Stadium, the downtown Indianapolis hotel is only minutes from top attractions and local events, including museums, professional sports, and the Indiana Convention Center. About Optii Solutions Optii Solutions is a hotel operations solution that leverages smarter technologies such as artificial intelligence, analytics, messaging and mobility to improve the efficiency and effectiveness of housekeeping and service delivery departments. For further information about Optii, please visit: www.optiisolutions.com

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