On June 15, Stratix Corporation, a leading Managed Mobility Services (MMS) provider in the U.S., announced its alliance with Samsung to bolster SmartMobile technology solutions to revolutionize hospitality operations and guest experiences. Both the companies want to solve many of the challenges the hospitality industry faces today.
The majority of the hotels and resorts in the U.S. rely on slow, analog workflows that do not contribute to great guest experiences. Mobile devices and applications can create highly-efficient fully-connected hotels to remedy this issue. Stratix has created an interactive video demonstrating transformative mobile solutions for maintenance, housekeeping, front desk, concierge, dining, events, and valet services. Such solutions paired with mobile devices and wearables can make workflows intelligent and seamless. As a result, employees can work efficiently and happily, customers can enjoy digital interactions that match their service expectations and enjoy their stay.
Stratix and Samsung solve some of the most pressing issues that the hospitality industry face, including:
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Implementing technology
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Personalizing customer experiences
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Attracting and retaining employees
This alliance pairs Samsung’s industry-leading technology for the hospitality industry with Stratix’s expertise in the solution design domain, lifecycle management and 24x7x365 support. Both the companies can:
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Educate hospitality companies through the knowledge and resources they need to develop and implement cutting-edge technology and create competitive differentiation
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Translate data and insights into usable information that helps tailor guest experiences, promotions, and loyalty programs to individual customers
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Provide employees with useful and easy-to-use tools that improve their productivity and make their lives easier
"With customer expectations increasing and hospitality facing the same staffing challenges other industries are navigating, using mobile-driven digital transformation to improve productivity and enhance user experiences just makes sense, Our alliance with Samsung allows us to expand our strategic customer engagement model, and success in other industries with comparable use cases, to quickly bring transformative Managed Mobility Services to the hospitality industry."
-Gina Daniel-Lee, Vice President, Strategic Alliances and Partnerships at Stratix.
Together, Samsung and Stratix are delivering solutions that the hospitality industry desperately needs to create outstanding guest experiences.