COMMERCIAL TRAVEL

The Indigo Road Hospitality Group Leverages Stayntouch's Easy & Powerful PMS to Deliver Memorable Experiences

Stayntouch | May 13, 2022

The Indigo Road Hospitality Group
Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, has partnered with The Indigo Road Hospitality Group, a full-service hospitality management company, to power two boutique properties, Historic Park Inn Hotel in Mason City, Iowa, and The Skyline Lodge in Highlands, N.C., with a flexible mobile PMS.The Indigo Road Hospitality Group is an award-winning hotel and restaurant management group focusing on boutique properties that deliver authentic experiences for discriminating lifestyle travelers. Indigo Road chose Stayntouch's flexible and easy-to-use PMS to facilitate seamless integrations across their tech stack, providing a warm and organic hospitality experience for guests. They also benefit from a platform that empowers guests with a choice at check-in: from fully mobile and contactless, to a high-touch experience with an agent untethered from the front desk.

 "If we do our jobs well, all of our guests should leave the property feeling genuinely welcomed, appreciated, and understood. But for that to happen, our technology has to work seamlessly in the background to support our staff and promote these positive interactions. Here, Stayntouch really excels. The user interface is super clean and very easy-to-use, and allows our staff to keep their focus on their guests rather than buried in a screen. Additionally, one of the unknowns when starting a new relationship with a tech vendor is support. With Stayntouch, the people supporting the product, from implementation onward, are absolutely fantastic, and have taken our specific business goals as their own."

-Scott Neslage, Director of Lodging Operations at The Indigo Road Hospitality Group

Michael Helfin, Chief Revenue Officer of Stayntouch, replied, "It's been exciting to embark on a partnership with a hospitality company whose philosophy on service aligns so closely with our own. Our role is to be more than just a tech vendor, but to be a strategic partner: We're excited to provide The Indigo Road with flexible technology and seamless integrations to help their properties deliver a memorable guest experience and reinforce the commitment to service that has helped them establish an award-winning business.

About The Indigo Road Hospitality Group
Founded in 2009 by Steve Palmer, The Indigo Road Hospitality Group owns, operates, and manages restaurants and boutique hotels throughout the country. Based in the Southeast, The Indigo Road is founded upon the core principle of serving with love and creating memorable experiences for all. In 2019, The Indigo Road marked its tenth anniversary by being named a Forbes Small Giant and appearing on the Inc. 5000 Fastest Growing Companies list, and in 2020 announced that hotelier Larry Spelts joined The Indigo Road as a partner and president of its new venture into lodging with a focus on food & beverage driven boutique hotels. The Indigo Road's dedication to excellence in food & beverage has been recognized by Palmer being named a semi-finalist by the James Beard Foundation's award for Outstanding Restaurateur-US in 2018, 2019 and 2020. For more information on the portfolio, team, core values and services, visit theindigoroad.com.

About Stayntouch
Stayntouch provides a cloud-native, guest-centric, and fully mobile hotel property management system (PMS) and over 1100+ integrations, enabling hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests. Backed by a team of professionals with deep roots in the hospitality industry, Stayntouch is a trusted partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group, and Modus Hotels. Stayntouch is also a preferred PMS partner to some of the leading independent hotel collections around the world including; Design Hotels, an Independent Marriott Brand, and Curator Hotel & Resort Collection. Visit Stayntouch at www.stayntouch.com.

Spotlight

Disruptive Forces and New Technologies are Changing the Game: The travel industry is undergoing constant change and innovation. Suppliers seek to take advantage of new technologies that can increase their brand value and pricing power in a changing, largely price-driven market where travel consumers are beginning to focus more on unique travel experiences. The market is also experiencing the strong influence of disruptive forces from new business models enabled by new technologies.


Other News
BUSINESS TRAVEL

Radisson Hotel Group Partners with Plug and Play

Radisson Hotel Group | May 06, 2022

One of the world's leading hotel groups, Radisson Hotel Group, announced its partnership with Plug and Play's Travel & Hospitality program, located in the heart of Silicon Valley. Plug and Play is a global innovation platform that brings together the best startups with the world's largest corporations. Through this partnership, Radisson Hotel Group will strengthen its connections with selected startups, enabling the company to accelerate its innovation capabilities for future travel technologies and solutions. "We are thrilled to be partnering with Plug and Play, the largest startup ecosystem in the World, as part of our Radisson Innovation Roadmap. This partnership is vital to connect us with a large network of startups and potential partners at different maturity levels, improve our innovation ecosystem to maximize business opportunities, and develop outside-of-the-box pioneering solutions when it comes to technology and digital innovation. We see this collaboration as a way to boost our Business Transformation Plan quickly and accelerate our five-year strategic plan," -Gonzalo Carpintero, Senior Vice President Operations & Head of Business Transformation (BTO), Radisson Hotel Group. Plug and Play Travel & Hospitality launched in 2016 and has since expanded to six locations around the world. Since its inception, the travel program has accelerated over 250 startups and worked with the most innovative corporations in the industry. By working with Plug and Play, Radisson Hotel Group will gain access to top industry startups, networking opportunities with peers, and exclusive events surrounding the latest travel and hospitality technology trends. "We're thrilled to welcome Radisson Hotel Group to our ecosystem. It really speaks to their innovation culture and leadership's strategic vision to prioritize innovation during these difficult times. Hospitality technology has been a focus for our group for many years and we can't wait to help them engage with the startup community, Our main mission is to supercharge the Pilot/POC sourcing and implementation of new technologies for the group which will ultimately take their already amazing portfolio of hotels and customer-centric services to a new level." -Jordan Bray, VP of Corporate Partnerships at Plug and Play. To learn more about Plug and Play, apply here to speak with one of our experts: https://www.plugandplaytechcenter.com/join/ About Radisson Hotel Group Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,700 hotels in operation and under development in 120 countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels. Radisson Rewards is our international rewards program that delivers unique and personalized ways to create memorable moments that matter to our guests. Radisson Rewards offers an exceptional experience for our guests, meeting planners, and travel agents at over 660 hotels in Europe, Middle East, Africa and Asia Pacific. Radisson Meetings provides tailored solutions for any event or meeting, including hybrid solutions placing guests and their needs at the heart of its offer. Radisson Meetings is built around three strong service commitments: Personal, Professional and Memorable, while delivering on the brilliant basics and being uniquely 100% Carbon Neutral. The health and safety of guests and team members remain a top priority for Radisson Hotel Group. All properties across the Group's portfolio are subject to stringent health and safety requirements, as outlined in the Radisson Hotels Safety Protocol. The in-depth cleanliness and disinfection protocols were developed in partnership with SGS, the world's leading inspection, verification, testing and certification company, and are designed to ensure guest safety and peace of mind from check-in to check-out. The Safety Protocol is an integral part of Radisson Hotel Group's Safety and Security program ensuring we always care for our guests and team members. More than 100,000 team members work at Radisson Hotel Group and at the hotels licensed to operate in its systems. For more information, visit our corporate website. Or connect with Radisson Hotels on: About Plug and Play Plug and Play is a global innovation platform. Headquartered in Silicon Valley, we have built accelerator programs, corporate innovation services, and an in-house VC to make technological advancement progress faster than ever before. Since inception in 2006, our programs have expanded worldwide to include a presence in over 40 locations globally, giving startups the necessary resources to succeed in Silicon Valley and beyond. With 40,000 startups and 500 official corporate partners, we have created the ultimate startup ecosystem in many industries, including Travel & Hospitality, with offices in Silicon Valley, Geneva, Singapore, Shanghai, and Vienna, etc. We currently work with Airbus, Accor Hotels, Flight Centre Travel Group, CWT, IATA, JetBlue Technology Ventures, Marriott International, Star Alliance, Fraport, Vienna International Airport, and many more. Companies in our community have raised over $9 billion in funding, with successful portfolio exits including Danger, Dropbox, Honey, Lending Club and PayPal. For more information, visit www.pnptc.com

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COMMERCIAL TRAVEL

Levarté Travel Celebrates First Anniversary with Industry Awards

Levarté Travel, | March 04, 2022

DFW-based host agency, Levarté Travel, celebrated its first anniversary with major achievements. Despite the challenging era of its founding, Levarté was recently awarded Elite Sapphire Status with ALG Vacations, and Delta Diamond Medallion Status with Delta Vacations. These significant milestones are just the beginning for the new agency. "Levarté is the product of 40-plus years of industry expertise—we live and breathe travel, like our members, Our mission, lifting professionals up through a career in travel, powers us to think bigger. That starts with expanding our sponsorships, building up our extensive training programs, and providing more tools for our members of every level to succeed in their business." -founder and CEO, Lori Speers. In addition to the award statuses earlier this year, Levarté has been recognized as a Premier Agency Member by the Cruise Lines International Association (CLIA), making it one of only 30 host agencies out of 8,000 in North America to earn this distinction. With this membership, Levarté can offer exclusive benefits to its travel advisors, including customized training, access to member-only events, and reduced pricing on CLIA's Individual Agent Membership. Levarté specializes in training both new advisors and supporting experienced travel business owners with higher education certifications, competitive membership benefits, and a community of passionate travel professionals. With three levels of memberships to choose from, Levarté travel advisors have a robust set of tools to help them start or continue their career. Looking ahead to 2022, Levarté will focus on building its personalized business support for members, and offering additional marketing tools and training certifications to help members grow their travel advisor brands. I'm so proud of our members' success and their dedication to making dreams come true for clients," said Speers. "I wake up every day excited about where we're headed. Levarté Travel helps individuals who dream of turning their passion for travel into a successful career. Learn more and join Levarté Travel by visiting www.levartetravel.com. About Levarté Travel Levarté Travel provides resources for travel enthusiasts to turn their passion into a thriving business. Led by travel industry veteran and CEO, Lori Speers, Levarté Travel enables independent advisors to achieve financial freedom, explore the world through fun and unique experiences, and create unforgettable memories for clients.

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DESTINATION AND TOURISM

Frommer's Names the Best Hotel Booking Engines for Summer Travel in 2022

frommer | March 30, 2022

With travelers eager to hit the road again for summer vacation after the disruptions caused by the pandemic, Frommers—the trusted travel media company and guidebook publisher celebrating its 65th year in 2022—has released the latest edition of its Best and Worst Hotel Booking Sites. The ranking names the top online travel agencies and aggregators for finding lodgings on the road in 2022. The top 10 has been shaken up considerably since the previous ranking in 2020. Using a complex, weighted system involving 60 different room reservation scenarios, travel expert and analyst Reid Bramblett put booking engines through the wringer to determine which sites deliver the lowest rates, the most options, and the easiest user experience.For the first time, Google tops the list, but the search giant only narrowly edged out previous winner HotelsCombined, with both showing a keen ability to find the most affordable rooms. Other heavy hitters, including Tripadvisor and Kayak, only managed middling scores when put to the Frommer's test, ranking 5th and 7th respectively. After falling out of the top 10 five years ago, Hotels.com clawed its way to the 10th slot, displacing Hotwire from the list entirely. The complete top 10, along with detailed analysis, a rundown of each site's pros and cons, and money-saving warnings about sneaky tactics and outright rip-offs, can be found at Frommers.com/BestHotelSites. And coming soon: Frommer's latest ranking of the top sites for finding affordable airfare—fully updated for 2022. About Frommer's One of the most venerable brands in travel, Frommer's has been in continuous publication since the 1957 debut of Arthur Frommer's Europe on 5 Dollars a Day, which changed the way the world traveled. The Frommer's collection of travel products has expanded to include nearly 100 award-winning guidebooks, a popular podcast, and Frommers.com, winner of the 2021 silver medal for best travel journalism website in the prestigious Lowell Thomas Awards from the Society of American Travel Writers.

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TRAVEL TECHNOLOGY

Internova Travel Group Enhances BookHuman.Travel Site to Foster Human Connection

Internova Travel Group | April 07, 2022

Internova Travel Group, one of the industry's largest travel services companies, is rolling out an enhanced version of its website BookHuman.Travel that harnesses the power of storytelling to reinforce the value of using a human travel advisor. Through individual profiles, you can get to know some of the more than 62,000 Internova travel advisors in over 6,000 company-owned and affiliated locations worldwide and learn what makes them experts in all types of leisure and corporate travel.You'll find out why they're passionate travelers, and how they use their background, expertise and experience to take care of every last detail for their clients. They share what it takes to create those "wow" moments that make a trip memorable, as well as the times when they saved the day for their clients. If you're searching for inspiration, you can read about some of their amazing travels around the world, accompanied by stunning photos. "It amazes me how little consumers know about the benefits of using a travel advisor, Arguably, the least important thing a travel advisor does is book your travel. What surrounds the actual booking – the planning, anticipating, troubleshooting, negotiating, resolving, and communicating – is where you will find the real value of an advisor. That's what we want to feature on BookHuman.Travel, which has evolved to become an advocacy site for our travel advisors. Here, they can share their firsthand experiences as well as tell stories of how they've helped clients before, during and after their trips." -Brent Rivard, Chief Marketing Officer at Internova Travel Group BookHuman.Travel demonstrates the many benefits of a human connection that you simply can't get from booking a trip online. For example, a family taking a trip to Japan put a visit with one of the country's few remaining samurai swordsmiths at the top of their wish list. When an emergency forced the swordsmith to cancel, "after a few anxious days and sleepless nights due to the time difference, my team and I were able to rearrange everything. A client wanted to throw a surprise dinner party at a restaurant in Paris for his wife's 65th birthday. His travel advisor suggested that he bring everyone on the Bustronome, a double-decker bus where diners enjoy a gourmet meal as they drive by the city's landmarks, discovering the beauty of Paris at night. A travel advisor who has taken trips with her husband and toddler knows what goes into a successful family vacation, from ensuring that the hotel room is ready when her clients arrive to planning sightseeing around naps and mealtimes. "I can open the door to experiences you might never have thought possible." The daughter of a client booked her own hotel in Germany and it turned out to be a nightmare. After a call from her frantic mother, the travel advisor booked the daughter into a great hotel that she was familiar with, and sent a car at midnight to pick her up. "Her daughter will never travel without me again and tells all her friends the same. BookHuman.Travel makes it easy to connect with a travel advisor. You can search for a specialist by destination or choose from a wide variety of interests, ranging from adventure travel to arts and culture, cruises, family vacations, honeymoons, LGBT travel, wellness trips and more. A green dot on an advisor's profile means that they're online. You can connect with them through a live chat, over the phone or by email. If the travel advisor is offline, you can leave a message or schedule a time to talk to them. Browse through BookHuman.Travel to meet our travel advisors," continued Rivard. "You'll love their enthusiasm for discovering new places and be impressed by the countless ways in which they deliver unmatched, customized experiences for their leisure and corporate clients at every budget level. They are knowledgeable, well-traveled professionals who take the time to develop a personal relationship with their clients, and that makes all the difference. To learn more, please visit BookHuman.Travel. About Internova Travel Group Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 62,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.

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Spotlight

Disruptive Forces and New Technologies are Changing the Game: The travel industry is undergoing constant change and innovation. Suppliers seek to take advantage of new technologies that can increase their brand value and pricing power in a changing, largely price-driven market where travel consumers are beginning to focus more on unique travel experiences. The market is also experiencing the strong influence of disruptive forces from new business models enabled by new technologies.

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