Travel Advisors Highlight Companies Handling COVID-19 Pandemic the Best

Travel Advisors | June 04, 2020

As travel restrictions are lifted and more destinations are reopening to the public, travel advisors continue to work diligently for their clients. While some brands have dropped the ball, many companies within the industry have gone above and beyond for travel advisors when it mattered the most. The agents who have worked tirelessly since the coronavirus outbreak began are now sharing their positive stories. One of the groups making a huge splash is the American Society of Travel Advisors (ASTA), which has gone to bat for agents. Cruise Holidays owner Shari Marsh spoke about the help the agency has provided.

Spotlight

Key industry spokespeople joined us for an informative Q&A on the Hospitality Industry.

Ted Horner (Managing Director at Hospitality Technology Consultants), Tish Nyar (Director of Operations at Australia & New Zealand TFE Hotels), and Scott Boyes (Vice President Operations at NSW/ACT Accor Hotels) provided their insight on the interaction between technology and hospitality.


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DESTINATION AND TOURISM,HOSPITALITY TRENDS

There’s No Place Like Hotels this Festive Season, Hyatt Global Survey Finds

Hyatt | December 06, 2022

Travelers are prioritizing experiences and connections this festive season with rooms revenue pacing 30% ahead of 2019 for resort locations worldwide. With leisure travel continuing to soar, Hyatt Hotels Corporation (NYSE: H) shares the most compelling travel trends for global guests and suggestions on how to make the most of festive season travel. Hotels and Resorts Prove To Be Preferred Over a Home Rental Spreading joy and delight, hotels and resorts are delivering on the festive spirit this time of year with seasonal décor, food, music and more. According to a global survey commissioned by Hyatt and conducted by OnePoll, nearly two-thirds of people traveling with families prefer to stay at a hotel or resort rather than a home rental. Allowing guests to maximize their travels and focus on spending quality time with loved ones, many Hyatt hotels and resorts around the world offer luxury amenities, on-site dining options, 24-hour room service, concierge services, wellbeing experiences and more. In addition to offering the necessities, Hyatt hotels and resorts around the world participate in seasonal celebrations that make it easy for the entire family to get into the festive spirit through exciting experiences including: A Christmas concert under the stars at Grand Hyatt San Antonio River Walk, allowing guests and locals to enjoy a night of cocktails and to hear some of the greatest festive season hits live. A New Year’s Eve “Sail Away Party” at Hyatt Regency Brisbane, featuring welcome cocktails, a beverage package, roving canapes, food stations, live entertainment, a photobooth and a glass of sparkling champagne at midnight. The opportunity to bask in everything New York City has to offer and ring in the new year with spectacular views and close proximity to the iconic Times Square Ball Drop at the new Grayson Hotel, part of The Unbound Collection by Hyatt. Multi-Generational Families Seek Togetherness and Reunite with Loved Ones Through Travel This year, many parents and grandparents will gather with their families for the holidays, with 94% of adults ages 45+ who responded are planning to travel in December and 58% in January, indicating that connecting with loved ones is top of mind for travelers. Travelers seeking to participate in meaningful and immersive experiences while creating lasting memories can look to all-inclusive resorts, such as Hyatt Ziva Riviera Cancun in Mexico and Dreams Karibana Cartagena Golf & Spa Resort in Colombia, which invite guests of all ages to connect with one another. Those looking for the perfect destination for the entire family to gather and carry on seasonal traditions can consider The Lodge at Spruce Peak in Stowe, Vermont. This Destination by Hyatt property offers something for everyone – from the all-natural spa for adults to crafting workshops and a game room for kids. Say Goodbye to Wrapped Presents: Travel and Unique Experiences Top Consumers’ Wish Lists While some people enjoy a traditional gift, experiences create memories – which is why 61% of respondents noted they would be excited to receive travel or an experience such as a vacation, plane tickets, spa and meditation session or a cooking class as a gift this year. When it comes to gift giving, consider an unforgettable travel adventure or an immersive experience this festive season. Hyatt’s new FIND experiences platform allows World of Hyatt members to explore – and gift – more than 200 exclusive experiences around the globe including: Cliffside Dining at Alila Jabal Akhdar (Oman) An Off-road Volcano Adventure at Hyatt Regency Yogyakarta (Indonesia) Dinner Under the Stars at Zoëtry Agua Punta Cana (Dominican Republic) A Day with Chef Nino Redruello at Thompson Madrid (Spain) Global, Dream Getaways are Making a Comeback with Japan, Canada and Italy Being Some of the Most Popular Destinations With leisure travel continuing to increase and many borders now open around the world, consumers are prioritizing once-in-a-lifetime trips with unique experiences and opportunities to connect. According to the survey, 62% of respondents agree that the festive season is a great time to cross off a bucket list destination with some of the most popular destinations being Japan, Canada and Italy. Travelers can check off their bucket list items at these new and recently renovated Hyatt hotels in some of the most sought-after destinations with the family, as a couple’s getaway or for a solo adventure: Fuji Speedway Hotel (Shizuoka, Japan): Against the breathtaking backdrop of Mount Fuji and as part of The Unbound Collection by Hyatt brand, Fuji Speedway Hotel is a unique and unconventional hotel offering indulgent hospitality and a chance to visit the iconic Fuji Speedway race circuit and motorsports museum. Park Hyatt Toronto (Ontario, Canada): The reimagined Park Hyatt Toronto welcomes guests back to the luxurious Yorkville neighborhood where guests can tour world-renowned museums and art galleries, enjoy a treatment at Stillwater Spa or deliciously crafted cocktails overlooking the Toronto skyline from the Writers Room Bar. The Tribune (Rome, Italy): As the first hotel in Italy in the JdV by Hyatt brand, The Tribune is nestled among some of the best-known museums, shops and cafes and is within walking distance to some of the city’s major tourist attractions, such as the Spanish Steps and the Trevi Fountain. Loyalty Programs Reign Supreme During the Festive Season as Travelers Try to Make the Most of Budgets Loyalty programs, such as World of Hyatt, provide travelers with more ways to save and more reasons to gather all year round, especially during the festive season. Sixty-two percent of survey respondents said they would use a travel rewards program that lets them earn and redeem points, offers discounts and features unique experiences and 51% said if there was an impressive travel rewards program offer, they would change their travel plans or go out of their way to earn and redeem points. World of Hyatt members can make the most of their upcoming stays and festive get-togethers with valuable offers such as ‘Earn 3x Points on Dining,’ which allows members to earn 3X points on dine-in, delivery or takeout through Dec. 20, 2022, at participating hotel restaurants worldwide. Temperature Continues to Drive Seasonal Travel Plans: Snow is the Number One Preference While some travelers may seek a reprieve from the cold in sunny destinations, 56% of respondents agree that it doesn’t feel like the festive season without snow. Travelers looking for destinations with the best chance of snowfall can pursue their wintry dreams and experience all that the season has to offer at Hyatt properties including Grand Hyatt Vail and Park Hyatt Niseko Hanazono in Japan. Those that are already located in colder climates and like to race to the sunshine this time of year can look to warm-weather destinations and enjoy tropical adventures at properties such as Andaz Costa Rica Resort at Peninsula Papagayo and Alila Kothaifaru Maldives. The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates. About Hyatt Hotels Corporation Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of September 30, 2022, the Company’s portfolio included more than 1,200 hotels and all-inclusive properties in 72 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Hyatt Centric®, and Caption by Hyatt; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt™, and JdV by Hyatt™; and the Inclusive Collection, including Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Vivid Hotels & Resorts®, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com. About World of Hyatt World of Hyatt is Hyatt’s award-winning guest loyalty program uniting participating locations in the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination by Hyatt™, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, JdV by Hyatt™, Hyatt House®, Hyatt Place®, UrCove, and Hyatt Residence Club® brands as well as resort and hotel brands under the AMR™ Collection, which are joining World of Hyatt in phases and include Secrets® Resorts & Spas, Dreams® Resorts & Spas, Breathless Resorts & Spas®, Zoëtry® Wellness & Spa Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Members who book directly through Hyatt channels can enjoy personalized care and access to distinct benefits including Guest of Honor, confirmed suite upgrades at time of booking, diverse wellbeing offerings, mobile key, and exclusive member rates. With more than 30 million members, World of Hyatt offers a variety of ways to earn and redeem points for hotel stays, dining and spa services, wellbeing focused experiences through the FIND platform; as well as the benefits of Hyatt’s strategic loyalty collaborations with American Airlines AAdvantage®, Small Luxury Hotels of the World™, Lindblad Expeditions and MGM Resorts International. Travelers can enroll for free at hyatt.com, download the World of Hyatt app for android and IOS devices and connect with Hyatt on Facebook, Instagram and Twitter.

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COMMERCIAL TRAVEL,INDUSTRY OUTLOOK

Samsonite Confirms Multi-Year PIM Renewal with Digital Wave Technology

Samsonite | December 05, 2022

Digital Wave Technology is pleased to announce a multi-year PIM contract renewal with Samsonite, global lifestyle bag and travel luggage company. Samsonite initially selected Digital Wave in 2018 to support ongoing e-commerce growth in Asia."Digital Wave’s solutions have been integral as we’ve expanded our distribution and worked to make customer experience seamless across different channels, regions, and languages,” commented Sheldon Chan, Vice President, Digital & E-Commerce, Samsonite Asia Pacific & Middle East. “We decided to continue working with the Digital Wave team because of the ease of managing our storefronts and the highly customizable workflow.” Samsonite manages 42 storefronts in Digital Wave’s solution. The e-commerce for each storefront utilizes Digital Wave’s workflow to enable quick speed to market and strict governance to guarantee that consumers receive correct, complete product information. “Samsonite initially chose us to drive an ambitious global e-commerce strategy. The company was entering new markets, dealing in different currencies, etc.,It’s a great compliment to have secured a contract renewal, and we’re particularly delighted to continue working with Samsonite’s incredible team.” -Dan DeHart, Vice President, Professional Services, Digital Wave Technology About Digital Wave Technology Digital Wave Technology assists brands and retailers in accelerating omnichannel growth and direct-to-consumer digital sales, marketing, and merchandising. Digital Wave’s innovative Product Platform unifies the entire product journey from item creation, product information enrichment, management, and syndication (PIM/MDM), planning, pricing, and merchandising. The only product solution platform built with full AI, automation, and configurable workflow, Digital Wave allows brands and retailers to centralize, organize, enrich, merchandise, and publish product content easily and efficiently. The results? Improved speed-to-market and increased channel distribution of new items, lower returns and labor costs, improved collaboration among internal teams and suppliers, and a more compelling customer experience. Learn more about how Digital Wave can significantly impact your company’s bottom line at https://www.digitalwavetechnology.com. About Samsonite Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich design heritage to create unparalleled products that fulfill the on-the-go lifestyle needs of the business professional.Learn more about Samsonite at https://shop.samsonite.com/home

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DESTINATION AND TOURISM,INDUSTRY OUTLOOK

Trip.com shows how transatlantic travel has taken off

Trip.com | November 08, 2022

Booking data from international one-stop travel service provider, Trip.com, shows how transatlantic travel has taken off in the last year. In the year since the US re-opened its borders to international global travellers, Trip.com has seen a travel boom, when comparing booking stats from October 2021 to October 2022. US hotel bookings made by British travellers have increased by 382% during the 12 months, while European hotel bookings by US travellers have increased by 111%. Meanwhile, flight bookings from Europe to the US have increased by 67%, indicating the enduring appeal of the US, despite the pandemic, as well as revived demand for long-haul travel. "The US has bounced back to resume its place as one of the most popular destinations for UK travellers according to analysis of Trip.com data." -Andy Washington, Trip.com Group EMEA General Manager Despite the drop in the value of the pound compared to the US dollar, America continues to attract Brits in large numbers eager to explore North America and reunite with friends and families. "Americans have once again returned to Europe, as evidenced by Trip.com data which shows a 111% surge in European hotel bookings from the US". -Rich Sun, Trip.com Group General Manager for the Americas European destinations have become attractive for US holidaymakers and business travellers looking to cash-in on favourable exchange rates. In addition to the jump in flight bookings, the average booking value of flights from Europe to the US has increased by 20% since October 2021. Regarding routes from Europe to the US, New York was a top-performing destination, with flights from London, Paris, Milan, Madrid, and Barcelona ranked as the top five, and Manchester-New York as the sixth most popular booked flight route between Europe and the US. Over a third of travellers booking flights from Europe to the US came from the UK (39%), followed by Spain in second place (17%), Italy in third place (14%), followed in fourth place by France (12%) and Germany in fifth (11%). The most popular US cities for European flyers were New York, followed by Miami, Los Angeles, San Francisco and Orlando. On average, each month in the last year has seen an 18% rise in Brits booking US hotels. New York was the most popular city for booking British travellers, followed by Las Vegas in second place, Los Angeles in third, Orlando in fourth and Miami in fifth position. The average booking value of Americans on European hotels has increased by nearly a quarter (23%) in the last year. The UK was the most popular European country for hotel and flight bookings by US travellers. Paris was the most popular European destination for hotel bookings by US travellers, followed by London and Rome. About Trip.com Trip.com is an international one-stop travel service provider, available in 20 languages across 27 countries and regions in 31 local currencies and sites. Trip.com has an extensive hotel and flight network consisting of more than 1.2 million hotels and flights from over 480 airlines covering 2,600 airports in 200 countries and regions around the globe. Trip.com's world-class 24/7 multilingual customer service as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide. To book your next trip, visit trip.com

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TRAVEL TECHNOLOGY,HOSPITALITY TRENDS

Delta Hotels by Marriott Grand Okanagan Resort chooses Optii to optimize hotel operations across its property

Delta Hotels | December 12, 2022

Optii Solutions, the leading cloud-based hotel operations software, announced that Delta Hotels by Marriott Grand Okanagan Resort has chosen Optii as its housekeeping management platform.The Grand Okanagan Resort has partnered with Optii to enhance visibility across its 325-room property. Based in Kelowna, British Columbia, the Grand Okanagan Resort is the first Marriott property in Canada to adopt Optii. The hotel is rolling out Optii Housekeeping to provide real-time visibility over multiple buildings and teams within its property. Through Optii, the team at Grand Okanagan will be able to access data into their daily operations and see where there may be gaps in team performance and efficiency. This enhanced visibility on team performance means hotel managers can provide instant feedback to the team and ensure the quality of cleans across all of its rooms. Optii Housekeeping also makes the training and onboarding of new members easier as it provides a single platform for the team to access cleaning protocols, updates to rosters and routes and guest requests. Optii provides valuable insights into the hotel’s operations including status on job activities and the average time spent between room cleans. Using intelligent AI and machine learning, Optii streamlines and automates day-to-day responsibilities, freeing up time for managers and housekeepers to work on other important tasks. Joseph Clohessy, Delta Grand Okanagan, General Manager, said: “Optii’s data insights will enable us to continuously improve our services while supporting our housekeeping staff. Having Optii centralize our operations means we can not only improve the productivity of our team and therefore the cleaning quality of each room but also ensure a better overall guest experience.” “The Grand Okanagan Resort is a large property that will benefit from Optii’s predictive technology. At Optii, we want to improve the productivity and effectiveness of hotels while making the lives of all members of staff easier. We look forward to working with the team.” -Katherine Grass, CEO, Optii Solutions About Optii Solutions Optii Solutions is a hotel operations solution that leverages smarter technologies such as artificial intelligence, analytics, messaging and mobility to improve the efficiency and effectiveness of housekeeping and service delivery departments. For further information, please visit: www.optiisolutions.com

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Spotlight

Key industry spokespeople joined us for an informative Q&A on the Hospitality Industry.

Ted Horner (Managing Director at Hospitality Technology Consultants), Tish Nyar (Director of Operations at Australia & New Zealand TFE Hotels), and Scott Boyes (Vice President Operations at NSW/ACT Accor Hotels) provided their insight on the interaction between technology and hospitality.

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