HOSPITALITY TRENDS

Trinity Investments Acquires Fifty Percent Interest in Omni San Diego Hotel

Trinity Investments | December 22, 2021

An investment fund managed by Trinity Fund Advisors LLC, an affiliate of Trinity Real Estate Investments LLC (“Trinity”), announced the acquisition of a 50 percent interest in Omni San Diego Hotel from JMI Realty, who originally developed the hotel in conjunction with Petco Park in 2004. Omni Hotels & Resorts (“Omni”) owns the remaining fifty percent interest in the hotel and will continue to manage it. The acquisition also includes more than 13,000 square feet of fully leased, street-level retail space, located across the street from the hotel.Situated in the heart of the historic Gaslamp Quarter, adjacent to Petco Park and across from the San Diego Convention Center, the 511-key, AAA 4-Diamond, award-winning Omni San Diego Hotel is located in a highly trafficked area and benefits from numerous demand generators. Trinity and Omni plan to take advantage of strategic opportunities, including a multimillion-dollar capital improvement plan involving a comprehensive renovation of guestrooms, a reimagination of the food and beverage offerings, and the enhancement of the hotel’s rooftop pool deck, fitness center and other amenities.

“We are pleased to acquire, what we believe to be, one of the best-located hotels in San Diego, and to partner with Omni to unlock the hotel’s full potential,In partnership with Omni, our teams have identified numerous opportunities to drive higher revenues and position the hotel as the premier destination in the market for business and leisure travel.”

-Sean Hehir, Managing Partner, President and CEO of Trinity

Over the last 10 years, the San Diego lodging market has demonstrated robust growth as a top drive-to, leisure destination, and highly desirable locale for business gatherings. The downtown area is experiencing significant redevelopment, with several large office and life science development projects underway, as well as the anticipated future expansion of the San Diego Convention Center, all of which projected to drive increased demand for well-appointed hotels. In conjunction with their capital improvement plan, and factoring in the area’s redevelopment activity, Trinity and Omni plan to shift current demand segmentation to higher-rated transient and group business.

“This is a mutually important and strategic business alignment between Omni Hotels & Resorts and Trinity,We are especially excited to partner with Trinity, given their current portfolio of premier assets, and their dedication to elevating the hotel’s presence and impact in the San Diego market.”

-Omni Hotels & Resorts’ President Peter Strebel.

The Omni San Diego Hotel represents Trinity’s third acquisition on behalf of Trinity GP Fund I L.P., Trinity’s inaugural U.S. commingled hospitality fund, following its acquisitions of the 352-key EAST Miami and the 305-key W Hollywood, earlier this year.

About Trinity Real Estate Investments LLC
Trinity is a private real estate investment firm with a 26-year history of specializing in value-add opportunities. Based in Honolulu, Hawaii, with an office in Beverly Hills, California, Trinity focuses on unique real estate investments in world-class markets and has invested more than $8 billion in the United States, Mexico, Europe, and Japan by leveraging its deep institutional knowledge and longstanding local relationships. Trinity is based in Honolulu, Hawaii, with an office in Beverly Hills, California. For additional information, please visit Trinity’s website at www.trinityinvestments.com.

About Omni Hotels & Resorts
Omni Hotels & Resorts creates genuine, authentic guest experiences at over 50 distinct luxury hotels and resorts in leading business and leisure destinations across North America. With more than 21 iconic golf courses and multiple short courses, 24 award-winning spas featured in dynamic locales nationwide, every Omni proudly opens its doors to share the true spirit of its destination. Reflected through local color, personalized service, unique wellness options, signature restaurants and creative culinary offerings, Omni leaves a lasting impression with every guest and a heightened level of recognition and rewards delivered through its Select Guest® loyalty program. Omni is committed to reducing hunger and is on a mission through its Say Goodnight to Hunger initiative to provide millions of meals each year for food banks to feed children, families, and seniors in communities in which it operates. Through its partnership with Shared Hope International, Omni is dedicated to the education and training of its associates to help combat human trafficking. Omni Hotels & Resorts is the official hotel of the PGA TOUR® and PGA TOUR Champions. For information or to book accommodations, visit www.omnihotels.com or call 1-800-The-Omni.

Spotlight

Usually, only loyal customers come to book a hotel room directly via a brand’s website. Others, be it leisure or business travelers, follow different routes, either by using online travel agencies or delegating the booking process to TMCs. But there’s also an underlying layer to online hotel distribution, where data flows through a hotel’s own property management system and major distribution channels such as GDS and metasearch.


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TRAVEL TECHNOLOGY

Collinson Group Uses Freshworks to Modernize its Customer Experience and Adapt to New Travel Requirements

collinson group | March 29, 2022

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Speaking about the quick deployment, Sacha Puffett, Group Customer Service Director at Collinson Group said, "The Freshdesk implementation has helped to consolidate our customer communications, while ensuring that omnichannel sits at the heart of our strategy. For the first time, we have a unified view of customer interactions in nearly real time, meaning we can see trends emerging and work to mitigate issues quickly. It’s a win-win situation that’s more efficient for both the customer and us.” “Our work with Collinson Group, supported by AWS, enabled its rapid transition during a tumultuous year for the travel industry, The flexibility Freshdesk provided significantly reduced the time taken for major operational pivots, from weeks to days. 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Our loyalty expertise uniquely combines strategy, award-winning technology and programme management to create greater engagement and experiences for our clients’ customers.For over 30 years, we’ve been chosen by the world’s leading payment networks, 1,400+ banks, 90+ airlines and 20+ hotel groups to craft customer experiences that win competitive edge. This enables them to acquire, engage and retain the most profitable, but most demanding customers. Our clients include Air France KLM, American Express, Cathay Pacific, Chase, Hackett, Mastercard, RSA, Sephora, UnionPay, Vhi and Visa. About Freshworks Freshworks Inc., (NASDAQ: FRSH) makes business software people love to use. Purpose-built for IT, customer support, sales and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. 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DESTINATION AND TOURISM

How to Plan Safe and Fun Travel Get-Aways in 2022

Worldwide Rescue & Security, Inc. | December 29, 2021

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AIRLINES AND AIRPORTS

Hawaiian Airlines to Offer Free, High-Speed Starlink Internet Connectivity on Transpacific Fleet

Hawaiian Airlines | April 26, 2022

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TRAVEL TECHNOLOGY

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Trasava | February 02, 2022

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Spotlight

Usually, only loyal customers come to book a hotel room directly via a brand’s website. Others, be it leisure or business travelers, follow different routes, either by using online travel agencies or delegating the booking process to TMCs. But there’s also an underlying layer to online hotel distribution, where data flows through a hotel’s own property management system and major distribution channels such as GDS and metasearch.

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