TRAVEL TECHNOLOGY,DESTINATION AND TOURISM
lastminute.com | July 01, 2022
a global technology consultancy that integrates strategy, design and engineering to drive digital innovation, announced a strategic collaboration with lastminute.com, the European Travel-Tech leader in dynamic holiday packages.
lastminute.com will partner with Thoughtworks at a time when its business is rapidly resuming after the pandemic, and it is now back at full speed in delivering on its ambitious growth plans. To achieve this, its developer teams are evolving and growing in numbers, all in a very short timeframe and in a dynamic and complex technology landscape.
Thoughtworks will support lastminute.com in this exciting transformation phase, to continue to meet the rapid pace of change in the travel industry most effectively and create even more customer-centric experiences.
“At lastminute.com, we see ourselves as a tech company that travels. Every month we reach 60 million users via our websites and app and for us it is a business imperative to always make sure our clients have the best customer experience. The travel industry is continuously evolving and the global move to digitalization means we’ll increasingly grow our traffic, as more and more users search for and book their travel experiences online, The purpose of Thoughtworks, as stated on their website, is ‘To create an extraordinary impact on the world through our culture and technology excellence’. This is very much in line with my vision for our technology department, and I cannot wait to harness their thought leadership in software engineering to bring us one step closer to technology excellence.”
-Corrado Casto, chief technology officer at lastminute.com
The lastminute.com and Thoughtworks engineering teams will work side-by-side in a co-delivery setup on the most business-critical technologies and architectural challenges. The co-delivery work will be supported by coaching, training and mentoring sessions aimed at boosting lastminute.com’s ability to deliver engineering excellence and their ways of working.
“In the face of unpredictability and constant change, modern digital businesses such as lastminute.com have an advantage. They have learned to demand new levels of business agility and to continuously innovate, We’re excited to partner with lastminute.com as they continue to drive technology excellence and help people fulfill their aspirations as they return to traveling.”
-Gautam Srusti, managing director at Thoughtworks Italy
lastminute.com is the European Travel-Tech leader in dynamic holiday packages. The company operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost, Crocierissime and Hotelscan, with a vision to design the future of travel & tourism using digital technology as an enabler. The business is run in 17 languages and 40 countries, with more than 1,500 employees spread worldwide developing owned products and services aimed at powering the entire traveler journey for millions of people. lastminute.com N.V. is a publicly traded company listed under the ticker symbol LMN on SIX Swiss Exchange.
Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. We are 11,000+ people strong across 49 offices in 17 countries. Over the last 25+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator.
DESTINATION AND TOURISM
INTELITY | July 05, 2022
INTELITY®, provider of hospitality’s leading guest experience and staff management platform, announced at HITEC Orlando 2022 the strategic partnership with Incode Technologies, the industry leader in identity verification and authentication for global enterprises. To further enhance a hotel’s operations encompassing a safe, secure, and reliable check-in workflow process, the integration partnership with Incode fulfills a hotel's requirements for full ID verification and enables guest ID verification during the check-in stage, either at a single property or brand level, through any INTELITY mobile app.“The partnership with Incode furthers our strong commitment to servicing our hotelier, residential, casino, and other customers with the most advanced guest experience platform available,” said Robert Stevenson, CEO of INTELITY.
Hotel guests requiring an advanced identification check will experience a more fluid mobile check-in process. Before guests arrive on property, they are prompted to verify their identity through INTELITY’s mobile application and Incode’s powerful platform.
Hotels are able to automate the process of validating a guest’s identification with Incode to confirm the legitimacy of the presented guest ID, virtually eliminating human error. The process can confirm requirements, such as age, during the check-in process to ensure the hotel is in compliance with any requirements. Incode also provides an automated digital ID creation for a guest’s profile to interact with the hotel property and process payment sources, continuing INTELITY’s goal to provide the industry with a full contactless workflow.
“We’re excited to partner with INTELITY, the leader in guest-facing technologies, to reimagine the future of hospitality experiences. Guests can skip the check-in line and seamlessly access experience – all powered by an omni-channel identity layer that will be integrated into any INTELITY app, Together, we have created an experience that brings guests to their room and vacation faster than ever before. Our partnership will give the hotel staff what they need, where they need it, and the hotel guest the easability to enjoy their stay before they set foot in the door.”
-Ricardo Amper, Founder & CEO, Incode Technologies.
We have ID capture on the INTELITY platform, but a richer verification process is a vital element for our clients, said Matthew Lynch, VP of Product Management at INTELITY. Being the hospitality tech leader in mobile application platforms, we knew we only wanted to address this challenge with the leaders in identity verification and authentication. We quickly saw that Incode was the perfect partner.
At INTELITY, we know Incode offers the best of breed in verification solutions. This partnership is a natural and evident fit to service both of our customers, Stevenson continued. We are excited for the future of hospitality technology and thrilled to be sharing this news during the 50th HITEC trade show celebration. It truly is the best venue to announce this new partnership.
To experience the INTELITY platform and learn more about the Incode partnership at HITEC Orlando 2022 firsthand, visit booth #1129. For more information about the INTELITY platform or to request a demo, please visit intelity.com/demo. For more information about Incode, please visit www.incode.com.
INTELITY is the global leader in contactless guest experience technology, uniting mobile, in-room, and operational tools into one fully-integrated hospitality platform. INTELITY has won numerous awards including becoming the “Official Guest Engagement and Staff Management Platform Provider” of the distinguished Forbes Travel Guide. The INTELITY platform is used at boutique hotels, casino-resorts, luxury residences, global hotel brands and more in over 60 countries across 6 continents. For more information, visit www.intelity.com.
Incode is a leading identity company that is reinventing the way humans verify their identity and interact with the world’s largest companies with a highly secure and delightful AI-based experience. Incode’s end-to-end fully automated orchestration platform enables seamless access across multiple channels with products focused on onboarding, authentication and payment verification that increase conversion and reduce fraud. With its mission to power a world of trust, Incode works with a number of the world’s biggest banks, fintechs, hotels, governments and marketplaces. Incode is based in San Francisco with offices in Europe and Latin America. To learn more about Incode, visit www.incode.com
Hyatt Hotels Corporation | July 06, 2022
Hyatt Hotels Corporation (NYSE:H) is proud to announce Caption by Hyatt Beale Street Memphis opened its doors marking the launch of Hyatt’s new lifestyle brand, Caption by Hyatt. Located on the corner of world-famous Beale Street and Front Street, the 136-room hotel offers guests a select-service neighborhood experience that sparks conversation and grounded by the people and place of one of Memphis’ most sought-after areas.
With spectacular views of the Mississippi River and city skyline, the hotel is a centrally located hub near signature Memphis experiences like the Orpheum Theater, the Memphis Rock n’ Soul Museum, FedEx Forum, and Sun Studios. Using upcycled and community-inspired design, the property weaves eclectic contemporary aesthetics into the urban industrial history of the area. The hotel is integrated into the historic William C Ellis & Sons Ironworks and Machine Shop as part of the One Beale mixed-use development, preserving the existing riverside brick and cast-iron façade that dates back to 1879. This commitment to sustainability is reflected in the property’s layering of colors, textures, recycled materials, and emphasis on community. The hotel highlights the culturally resonant artwork of local artists with an intriguing and inspiring interior mural by Frances Berry and a momentous exterior mural by Juan Rojo.
“Caption by Hyatt Beale Street Memphis is a first-of-its-kind property that offers conscientious travelers a true Memphian lifestyle experience, By creating a welcoming space for both locals and travelers to be themselves and feel connected to the community, we are proud to create a space that shares a taste of all the local culture and cuisine there is to savor.”
-Sarah Titus, area general manager, Hyatt.
Community Connections: Talk Shop at Ellis & Beer Garden
A signature marquee on Front Street welcomes guests into Talk Shop at Ellis, serving as the Caption by Hyatt brand’s remixed and reimagined hotel lobby experience. The inviting space with floor to ceiling windows creates a lively, bright and versatile all-day lounge and workspace for locals and guests to enjoy craft coffee or cocktails, work remotely, or casually meet up for an impromptu hangout with friends. This intentional culinary and social space highlights regional favorites through an all-day menu, the Hearth Bar’s assortment of freshly baked breads and tasty spreads, and the locally sourced 24-hour grab-and-go market.
The indoor lounge area spills out into a 1,500-square-foot patio and beer garden adorned with open fire pits and exposed brick. A living plant wall with bench seating offer picturesque hangout moments. Exclusively at the beer garden, guests can get a taste of the Wm C. Pilsner, an exclusive beer locally crafted in collaboration with Grind City Brewing. Together with other Memphian beverage purveyors like Mempops, Wrapzody, Muddys and Raw Girls, Talk Shop at Ellis delivers an unmistakably Memphian neighborhood experience to both travelers and local Memphians.
A rotating events calendar at the welcome area serves as a space for travelers and locals alike to discover and share their own experiences be it a gallery opening, open-mic night, book clubs, or spoken word happening in the area. Guests can connect with the emcee, who is the all-encompassing host and guide to the Caption by Hyatt experience.
Flexible Meetings & Events Spaces
The Gathering Space, which is a 350-square-foot glass-enclosed space that lives inside Talk Shop at Ellis, serves as a first-come, first-serve private meeting or event space with a large community table. When the space is not booked for private use, the meeting table turns into a billiards table for guests to enjoy.
Through the back doors of Talk Shop at Ellis, guests are welcomed by a 1,000-square-foot courtyard area filled with greenery, where wooden benches offer an outdoor lounge space to enjoy the local provisions offered inside. The area is surrounded by beautifully preserved façades of the historic William C. Ellis Building, and includes an elevated soundstage met with a large screen on the backdrop, doubling as a community event space for live performances, movie nights, and more.
To cater to today’s guests who crave seamless, instantaneous access, the Caption by Hyatt Beale Street Memphis experience features a streamlined check-in, mobile key, and mobile-order food service. Guests can access their rooms with Room Keys in Apple Wallet, which allows World of Hyatt members to easily and securely tap their iPhone or Apple Watch to unlock guestrooms and key card-protected common areas without having to open an app or handle a traditional plastic room key. Powered by modern technology with an emphasis on the conscious traveler, any additional information, features, and experiences can be found in the World of Hyatt app or via QR codes.
Vibrant Design and Accommodations
The functionally designed guestrooms at Caption by Hyatt Beale Street Memphis display bold, irreverent interiors that reflect the culture of urban street-art with soothing hues of blues and bold yellows, bringing to life the spirit of Memphis. Guests enter thoughtfully designed living spaces with repurposed materials, unpretentious comforts, and an in-room work/play lounge with a worktable, task lighting, and power outlets that is separated from the sleeping area. Industrial barn-inspired doors slide open to reveal the spacious, well-lit bathrooms treated with custom Memphis-themed wallcoverings, enclosed walk-in rain showers, large vanities, and plenty of counter space. Eight riverfront suites present guests with double vanities and offer a large living area with a pullout couch that lead to step-out balconies with expansive views of the Mississippi River and iconic M Bridge.
Located on the second floor, the sun-kissed fitness facilities open to floor-to-ceiling windows facing Front Street, overlooking the beer garden below. The expansive gym is fitted with modern and updated equipment for a full body workout, including a cable machine, free weights, a row machine, cycling machines and treadmills. The space is covered in colorful green wall coverings highlighted by pops of color, leading into a soothing functional movement studio ideal for yoga, barre, or Pilates.
Access to Hyatt Centric Beale Street Memphis
Guests staying at Caption by Hyatt Beale Street Memphis have access to the neighboring Hyatt Centric Beale Street Memphis’ amenities and meeting spaces, including the full-service restaurant, CIMAS, and Beck & Call, the rooftop bar that overlooks the Mississippi River and M Bridge. For more information or to book a reservation, visit http://captionbyhyattmemphis.com.
Following the opening of Caption by Hyatt Beale Street Memphis, the Caption by Hyatt brand is expected to make its debut in additional metropolitan and downtown markets including Shanghai, Osaka, Tokyo and Saigon. For more information on Caption by Hyatt, visit captionbyhyatt.com.
The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.
About Caption by Hyatt
The Caption by Hyatt brand redefines what hospitality looks like in the modern world. Designed to be truly of the community—not just in it—the people make the place throughout each Caption by Hyatt hotel. Caption by Hyatt hotels hire local, buy local, and vibe local. Be it an open-mic night or a pop-up art installation, each space within Caption by Hyatt hotels is programmed to reflect each destination and its community. At the heart of each Caption by Hyatt hotel is Talk Shop: an all-day spot where guests can eat, drink, get some work done, hang with friends, or just chill. Caption by Hyatt hotels offer guests a place where "you can do you and be you,” with a tech-forward mindset offering digital check-in, digital keys, mobile-order food service, Staycast streaming technology and more.
About Hyatt Hotels Corporation
Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of March 31, 2022, the Company’s portfolio included more than 1,150 hotels and all-inclusive properties in 71 countries across six continents. The Company's offering includes the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination by Hyatt™, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, JdV by Hyatt™, Hyatt House®, Hyatt Place®, UrCove, and Hyatt Residence Club® brands, as well as resort and hotel brands under the AMR™ Collection, including Secrets® Resorts & Spas, Dreams® Resorts & Spas, Breathless Resorts & Spas®, Zoëtry® Wellness & Spa Resorts, Vivid Hotels & Resorts®, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com.
Grand Hyatt Kuwait | September 17, 2022
Hyatt Hotels Corporation (NYSE: H) announced the opening of Grand Hyatt Kuwait – the first Grand Hyatt hotel in the country. The 302-room luxury hotel is situated at 360 Mall – one of the nation’s most immersive luxury, leisure and lifestyle complexes. Grand Hyatt Kuwait is the second Hyatt branded hotel in Kuwait, the sixth hotel under the Grand Hyatt brand in the Middle East, and the twenty-ninth Hyatt branded hotel in the region, all of which participate in the World of Hyatt loyalty program. Infusing regionally inspired art with modern interior design, the iconic hotel is the ideal destination for guests to discover the country's cultural, entertainment, and artistic offerings.Grand Hyatt Kuwait offers global travelers superior hospitality services against a backdrop of majestic architectural design coupled with world-class culinary, leisure and entertainment experiences under one roof; a truly distinctive proposition, said Federico Mantoani, general manager at Grand Hyatt Kuwait. “We are thrilled to open the first Grand Hyatt hotel in Kuwait, and we look forward to welcoming guests seeking a memorable experience from this magnificent destination.
Grand Hyatt Kuwait represents a new era of progression and innovation in luxury tied to the government’s Vision 2035, which aims to boost tourism through innovative and sustained investment in hospitality infrastructure. Offering business travelers, leisure guests and locals a superlative selection of world-class culinary and leisure experiences the hotel features four unique restaurants, a fitness center, a premium spa and a variety of elegant event spaces.
In addition to being centrally situated in the heart of the 360 Mall extension, the hotel also conveniently connects to one of the country’s premier event venues, The Arena Kuwait, which features 38,750 square feet (3,600 square meters) of state-of-the-art indoor multifunctional spaces. Situated adjacent to the Rafa Nadal Academy Kuwait, owned by the Sheikh Jaber Al-Abdullah Al-Jaber Al-Sabah International Tennis Complex, the hotel welcomes guests to a world of entertainment in a one-of-a-kind setting.
The property features 302 contemporary guestrooms and suites, including 192 Grand Rooms, 47 Grand Club Rooms, 34 Grand Club Suites with breathtaking views, 23 guestrooms and suites uniquely designed with private landscaped garden terraces, and eight Junior Suites. Grand Hyatt Kuwait’s elegantly designed rooms feature signature wooden parquet flooring, large-scale contemporary artwork, marble in the restrooms, floor-to-ceiling windows, and thoughtfully planned dressing spaces.
The luxurious and expansive 2,798-square-foot (260-square-meter) Presidential Suite, with private elevator access, provides guests with an exclusive arrival experience. Located on the highest floor, the lavish suite offers extraordinary views of the Kuwait skyline with two bedrooms and three ultra-spacious living areas.
Inspired by the country’s legacy of sailing, dhow building and pearl diving, Grand Hyatt Kuwait pays homage to the country’s iconic location and traditions, while presenting contemporary aesthetics to create a captivating setting for guests. The hotel seeks to set itself apart through its meticulously designed touchpoints and immersive spaces, such as the lobby which invites guests into a captivating space upon arrival. The perimeter of the lobby is swathed in weightless white drapery, while the center of the lobby is anchored by a serene marble water-like feature holding a majestic equine sculpture at the center. The plush interior of the lobby lounge is accentuated by wall panels clad in white geometric patterns, while orbital shapes in the form of an oversized mobile sculpture rounds off the double volume aesthetics. Through a bespoke collection of luxury furnishings, a distinguished feeling of grandeur is established across every touchpoint of the guest experience.
Grand Hyatt Kuwait is well positioned as a culinary destination in itself, housing an eclectic array of gastronomic concepts and featuring a selection of contemporary Arabian, European and Asian-infused cuisines. Liberté, a modern brasserie rooted in classicism, but reimagined through innovation; where the food is ingeniously brought to life through culinary creativity and conveyed with a sense of fresh and spirited feminine energy.
’Stambul, a Turkish lifestyle-dining venue celebrating the famed influences of Ottoman cuisine, where classic dishes are reinterpreted and delivered spontaneously and theatrically.MEI LI, a fine dining Pan-Asian restaurant where the food provides the narrative for an explorative journey through the Imperial Palaces of old Beijing, serving Far Eastern recipes inspired by the most popular dishes served over centuries.
Saheel Lounge, a distinctive lobby lounge ideal for socializing in a casual yet refined setting. A tone-setting experience enriched with breathtaking works of art.
Grand Hyatt Kuwait encapsulates several elegant and timeless multi-faceted event venues, each dynamically configured to make every occasion an unforgettable one – as exceptional as the location itself. The hotel boasts 30,000 square feet (2,800 square meters) of meeting space across eight venues, including a striking Grand Ballroom designed for weddings, conferences, grand galas and cocktail receptions, with a hosting capacity of up to 1,560 guests. A team of talented event planners and banqueting services are available to assist with every bespoke occasion.
The tranquil Noor Spa is curated as a journey of rejuvenating therapies and treatments that embody a sense of mindfulness and self-awareness. Offering a luxurious and relaxed setting with six treatment rooms, Noor Spa treats guests to indulgent skincare and body treatments, with well-known revitalizing products from Barcelona and Paris. For more information about the property, please visit https://www.hyatt.com/en-US/hotel/kuwait/grand-hyatt-kuwait/
Grand Hyatt Kuwait is participating in the World of Hyatt’s new hotel bonus offer, giving members the opportunity to earn 500 Bonus Points for qualifying nights at the property until November 15, 2022. Additional participating hotels and their offer stay periods can be found at worldofhyatt.com/newhotelbonus. No registration is required and members can earn on top of other offers, including the World of Hyatt Bonus Journeys. With the global World of Hyatt Bonus Journeys promotion, members can earn double points on qualifying stays of two (2) or more nights at over 1,100 participating Hyatt hotels around the world. World of Hyatt members can register for Bonus Journeys before November 15, 2022, and earn double points on stays completed between September 15 and December 20, 2022. Terms & Conditions apply.
About Grand Hyatt
Around the world, Grand Hyatt hotels bring travel dreams to life by celebrating the iconic in small details and magnificent moments. Located at the crossroads of local culture and global business within major gateway cities and resort destinations, each Grand Hyatt hotel is uniquely designed to be a captivating destination within a destination. Grand Hyatt hotels deliver welcoming and elevated service, first-class accommodations and an abundance of options within a multicultural backdrop of dramatic architecture and bold and vibrant design. Grand Hyatt hotels boast inventive restaurants, luxury spas, fitness centers, and business and meeting facilities. For additional information or to make a reservation, please visit grandhyatt.com. Follow @GrandHyatt on Facebook and Instagram, and tag photos with #GrandHyatt.
About Hyatt Hotels Corporation
Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of June 30, 2022, the Company’s portfolio included more than 1,150 hotels and all-inclusive properties in 72 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Hyatt Centric®, and Caption by Hyatt; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt™, and JdV by Hyatt™; and the Inclusive Collection, including Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Vivid Hotels & Resorts®, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com.
About World of Hyatt
World of Hyatt is Hyatt’s award-winning guest loyalty program uniting participating locations in the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination by Hyatt™, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, JdV by Hyatt™, Hyatt House®, Hyatt Place®, UrCove, and Hyatt Residence Club® brands as well as resort and hotel brands under the AMR™ Collection, which are joining World of Hyatt in phases and include Secrets® Resorts & Spas, Dreams® Resorts & Spas, Breathless Resorts & Spas®, Zoëtry® Wellness & Spa Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Members who book directly through Hyatt channels can enjoy personalized care and access to distinct benefits including Guest of Honor, confirmed suite upgrades at time of booking, diverse wellbeing offerings, mobile key, and exclusive member rates. With more than 30 million members, World of Hyatt offers a variety of ways to earn and redeem points for hotel stays, dining and spa services; as well as the benefits of Hyatt’s strategic loyalty collaborations with American Airlines AAdvantage®, Small Luxury Hotels of the World™, Lindblad Expeditions and MGM Resorts International. Travelers can enroll for free at hyatt.com, download the World of Hyatt app for android and IOS devices and connect with Hyatt on Facebook, Instagram and Twitter.