Zurich offers enhanced Business Travel Accident insurance in COVID era

Zurich | October 12, 2020

Zurich North America is introducing an enhanced Business Travel Accident Insurance solution that can help employers protect their employees in a world facing increasingly complex risks, underscored by a year of COVID-19, civil unrest and record-setting wildfires. Zurich's next-generation business travel accident solution offers customizable coverages that include emergency overseas medical care, medical and security evacuation and repatriation, and travel inconvenience. The solution's 24/7 travel assistance service offers an app that includes destination intelligence, itinerary information, travel alerts and access to emergency services for covered employees.

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In addition, online travel booking patterns follow diverse and complex paths as many different marketing channels - social media, email, peer reviews, online advertising, search, etc. - influence customer's journey towards purchase. Faced with these online travel booking trends and the unique challenges they present, tourism businesses need smart, data-driven approaches to their digital marketing and sales strategy. And that's where web analytics comes in.


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TRAVEL TECHNOLOGY,COMMERCIAL TRAVEL

TDCX expands in the Philippines to meet growing demand for complex customer experience solutions

TDCX | September 29, 2022

TDCX, Inc. (“TDCX” or the “Company”) (NYSE: TDCX), a high-growth digital customer experience (CX) solutions provider for technology and blue-chip companies, continues its expansion path with a new office in Iloilo in the Philippines. This is TDCX’s sixth campus in the Philippines and strengthens the company’s capacity to serve Global English end-markets, such as North America, United Kingdom, Ireland, Australia and New Zealand. The outsourced CX services market outside of Southeast Asia is expected to grow to US$86.3 billion by 20251. With the expanded operations in the Philippines, TDCX will meet the increasing demand for CX services. TDCX has signed on 25 new clients since January 2022, including a leading regional airline and one of Southeast Asia’s largest integrated car e-commerce platforms. “As economies around the world recover from the effects of the pandemic and grapple with the current economic uncertainties, we are seeing increased demand for outsourced customer experience services. This is due, in part, to our ability to deliver superior customer experiences and to drive sales quickly, efficiently and cost-effectively for our clients. In the second quarter of this year, our total revenue across the Group was US$116.6 million, up 23.3% year-on-year2." -Ms Eliza Acuña, Vice President for Business Strategy, TDCX Philippines The Philippines is known for its outsourcing capabilities and is an important node in TDCX’s network. Their highly skilled workforce coupled with a hospitable culture make the country a hotspot for us to hire the talent we need to resolve increasingly complex customer issues. Our new office in Iloilo will supplement our Manila and Cebu operations and create more job opportunities locally. TDCX opened its Manila office in 2014 and its Cebu office in 2019. Since the opening of the Cebu office, TDCX has almost doubled its staff strength in the Philippines. TDCX’s Iloilo office a gateway into Philippines’ upcoming innovation hub Iloilo is anticipated to be an innovation hub by 20303. TDCX’s strategic expansion into Iloilo enables it to entrench itself in the local innovation ecosystem and work with other stakeholders to enhance the outsourced customer experience industry’s competitiveness on the global stage. Ms Acuña said, The outsourced customer experience industry is increasingly important in the growing digital economy. As consumers live more of their lives online, their experience becomes a more significant factor in brand preference and loyalty. Hence, this is a very exciting time for our industry and our people. With our positive work environment, attractive client roster and interesting and fulfilling work, we look forward to growing with our people and equipping them with future-ready skills that will help them stay competitive in the new economy. New economy jobs are emerging professions that reflect the continuing importance of human interaction, according to a report by the World Economic Forum4. The report also states that demand for both “digital” and “human” factors in the professions of tomorrow is driving greater demand for roles such as customer success specialists. To equip its people with the skills for new economy jobs, TDCX provides a wide variety of training programs through a mix of structured and unstructured learning environments. TDCX’s online learning and training programs known as "Flash Coach" and "Flash Learn" provide employees with access to training virtually and on-demand. In addition to job-specific training, employees also receive training in critical thinking, problem-solving and agility. These are among the top skills that are needed by 2025 as identified by the World Economic Forum. Employees are empowered to complete the modules at their own pace while managing their day-to-day responsibilities. The training content is continually refreshed based on analytics from the platform. In addition, TDCX provides employees access to leadership programs such as Dale Carnegie training and online tools such as LinkedIn Learning so that they may voluntarily gain new skills. TDCX’s Iloilo campus is located at Robinsons Cybergate Iloilo Tower 1 in Pavia. About TDCX Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities. TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence and its global footprint. It serves clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming and e-commerce. TDCX’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential.TDCX’s commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities and the environment.TDCX employs more than 17,000 employees across 26 campuses globally, specifically Singapore, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain and Colombia. For more information, please visit www.tdcx.com.

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TRAVEL TECHNOLOGY

Alipay+ Partners with Leading Asian E-Wallets to Promote Cashless Travel in South Korea

Alipay+ | September 27, 2022

Leading mobile payment providers across Asia announced today an integration of Alipay+ cross-border digital payment solutions in South Korea in an effort to jointly promote cashless travel in the country.Users of e-wallets including AlipayHK, GCash (the Philippines), Touch ‘n Go eWallet (Malaysia), and TrueMoney (Thailand) are able to pay at over 120,000 merchants using their local mobile payment apps when traveling in South Korea. The collaboration marks the first time for leading mobile payment providers from Southeast Asia and Hong Kong to extend the availability of their services in South Korea through Alipay+. The initial phase of the merchant roll-out covers major tourist activities including payments for taxi, duty free shops, convenience stores, and food and beverage chains. Introduced by Ant Group, Alipay+ is a suite of global cross-border digital payments and marketing solutions designed to enable businesses to process a wide range of mobile payment methods and better serve regional and global consumers through simple technical adaption. Commenting on the collaboration, Danny Chung, General Manager of Ant Group Korea, Australia and New Zealand, said: “It is our pleasure to connect merchants in Korea with a variety of mobile payment methods, enabling Asian tourists to pay with convenience and simplicity in Korea using their preferred home e-wallets.” As the theme of this year’s World Tourism Day is Rethinking Tourism, Alipay+ has been striving to achieve the same goal by supporting a cashless and smart travel experience. Through innovation and digitalization, we hope Alipay+ can play its role in the transformation of tourism towards a crucial pillar of development.” The partnership between Alipay+ and Asia’s e-wallet leaders comes as international travel across Asia continues to rebound. In early September, South Korea lifted the requirement for pre-travel Covid-19 tests for inbound travelers, following a decision to remove all quarantine requirements for foreign arrivals regardless of vaccination status. “With South Korea being one of the most popular destinations of Filipinos, we are delighted that our customers will be able to maximize their GCash app during their travels. This collaboration with Alipay+ provides our users the convenience they need to easily transact and manage their expenses with GCash, This innovative partnership aligns with our vision of financial inclusion and is a huge step towards building a cashless ecosystem, worldwide.” -Martha Sazon, President and CEO Mynt, which operates GCash, Venetia Lee, General Manager, AlipayHK and Alipay Greater China International Business, Ant Group, said, "It is our pleasure to announce the connection to South Korea, a popular tourist destination for Hong Kong people. AlipayHK aims to provide our users with one-stop lifestyle services, including not only local but also cross-border payments for those who love traveling. With AlipayHK already being accepted by the vast majority of merchants in Japan, Chinese mainland and Macao through Alipay+, we expect our service to expand to more destinations, enabling AlipayHK users to travel everywhere with one app using their own e-wallet." Mr. Koravut Pavitpok, Head of Commercial of TrueMoney Co., Ltd. said, South Korea has long been one of the top tourist destinations among Thais for its fascinating history, a wonderful culture and amazing food. Before the pandemic, more than half of a million of Thais travel to the country each year. And since the borders re-opened, Thai tourists have become the second highest visitors to South Korea. As international travel is on the up again, our partnership with Alipay+ has allowed TrueMoney Wallet to expand our service territory and provide more convenient and safer cross-border cashless payment to our users. South Korea’s long-term popularity as a destination for travel, shopping, and k-pop makes it a top choice for international tourists as travel in Asia revitalizes. According to statistics by Korea Tourism Organization, over 800,000 foreign tourists visited South Korea during the first half of this year, representing an increase of 92.8% compared to the same period last year. Tourists from ASEAN countries, including the Philippines, Thailand and Malaysia, topped the inbound arrivals to South Korea, accounting for 30.3% of the total. As the usage of mobile payments by international travelers and the number of travelers from Southeast Asia continues to rise, the retail industry in Korea is adopting various mobile payment methods particularly through partnership with Alipay+. For instance, Lotte Duty Free and convenient store brand GS25 have signed partnership agreements with Alipay+ to make shopping experience more convenient for international consumers. About Alipay+ Alipay+ offers unified global mobile payment and marketing solutions that connect merchants with multiple e-wallets and payment methods from different countries and regions by collaborating with global partners. Consumers can conveniently use their preferred local payment methods while transacting seamlessly in a different market and be able to enjoy marketing offers by the merchants through Alipay+. Alipay+ is developed by Ant Group, the owner and operator of Alipay, one of the world’s leading digital open platforms.

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TRAVEL TECHNOLOGY

Avolar Travel partners with ZentrumHub to Build a Hotel Booking Platform

Avolar Travel | August 30, 2022

ZentrumHub, a PaaS-based travel technology company has announced its collaboration with Avolartravel.com, a leading travel agency in the North American region. This partnership will enable Avolartravel to launch its hotel booking platform in less than two weeks. ZentrumHub's Universal hotel booking API uses cutting-edge technologies, such as artificial intelligence and machine learning, to streamline the hotel booking process seamlessly. With this new partnership, travellers can book their hotel accommodations with ease and confidence. Additionally, Avolartravel.com will leverage the white-label UI solution to reduce the time to go live in the market. Speaking on the collaboration, Maria Elena Martell, Founder & CEO, of Avolartravel.com said, This collaboration will allow us to offer our customers a seamless and convenient way to book hotels, whether they're looking for the best deals or the perfect location. The platform is renowned for its cutting-edge technology, and we are confident that this partnership will add immense value in enhancing our customer experience. We are excited about the opportunities this opens up and look forward to scaling greater heights in the segment with this partnership. "We are thrilled to work with Avolartravel.com, a leading travel agency in North America. Combining our cutting-edge solutions and Avolartravel's experienced team, we are sure to redefine the travel experience for customers and give AvolarTravel an edge over its competitors. We look forward to fostering meaningful relationships in the coming future." -Mrigendra Mittal, Director of Sales, ZentrumHub About Avolartravel.com Avolartravel is an online travel agency that provides a broad suite of travel products, including airline tickets, travel packages, accommodation bookings and other travel products.Our mission is to provide a user-friendly experience for our users to find, compare, plan and easily purchase travel services and products from over 300 airlines, more than 520,000 accommodation options and approximately 240 destination services and activities. About ZentrumHub ZentrumHub is a PaaS-based unified API that provides access to all your hotel suppliers with a single integration. Launched in 2021, ZentrumHub was founded on a vision to provide an all-inclusive database to travel aggregators and become the fastest hotel API in the world.

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AIRLINES AND AIRPORTS

Sabre accelerates NDC rollout with offers from Qatar Airways

Sabre Corporation | July 08, 2022

Sabre Corporation (NASDAQ: SABR), a leading software and technology company powering the global travel industry, has successfully integrated IATA New Distribution Capability (NDC) content from Qatar Airways (QR) to its global distribution system (GDS). After a pilot phase with agency customers in Australia and Sweden, the offers of Qatar's flag carrier will now be rolled out successively to travel agencies across the globe starting on July 7, 2022. Travel agencies will be able to shop, book, and manage NDC offers from Qatar Airways. Access to Qatar's content will be available through Sabre Red 360, Sabre's agency point-of-sale tool, as well as its NDC-enabled Offer and Order Application Programming Interfaces (APIs). "We've been actively engaged in Sabre's Beyond NDC program for several years and we're proud to be the first carrier based in EMEA to make our products and offers available to the global travel agency community through Sabre's marketplace, With NDC as a part of our strategy to evolve our offering and enhance ancillary sales, we believe effective distribution in the indirect channel will become more important in the future." -Matt Raos, senior vice president of global sales at Qatar Airways. With Qatar Airways' extensive network of destinations, access to the carrier's unique NDC content is expected to be relevant to travel buyers across the globe in the post-COVID-19 recovery period and beyond. "As the corporate travel sector continues to recover, customers are looking for enhanced shopping experiences and improved content in their marketplace, Our objective is to ensure that our customers and travelers have access to the broadest content and an unrivaled travel experience. We are excited about collaborating with Qatar Airways and Sabre to continue to evolve our customers access to content while delivering the servicing and experience they expect from American Express GBT." -John Bukowski, vice president of distribution, content and sourcing at American Express Global Business Travel NDC is one aspect of Sabre's strategic goal to create a new marketplace for personalized travel, with some key developments expected for 2022. Dynamic air pricing for NDC offers is anticipated to become available with the recently launched Air Price IQ ™ product within the Sabre Retail Intelligence suite, which will enable airlines to optimize offers in real-time with machine learning and data analytics capabilities based on airlines' unique strategies and needs. As an NDC aggregator and airline IT provider, Sabre is now included in the Airline Retailing Maturity (ARM) index from the International Air Transport Association (IATA). Radixx, which provides solutions for low-cost carrier airlines, is also expected to become certified under the ARM index later this year as an airline IT provider. We've always said that NDC is a marathon, not a sprint," said Kathy Morgan, vice president of channel delivery for Sabre Travel Solutions. "We believe that realizing the potential of NDC is a collaborative effort, and we are excited about the progress we are making with carriers like Qatar Airways. Alongside strategic efforts like Sabre Travel AI ™, as well as the launch of our Retail Intelligence suite of products, these NDC achievements expand and progress our opportunities to advance personalized retailing. About Sabre Corporation Sabre Corporation is a leading technology provider to the global travel industry. Sabre's software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. About Qatar Airways A multiple award-winning airline, Qatar Airways was announced as the 'Airline of the Year' at the 2021 World Airline Awards, managed by the international air transport rating organization, Skytrax. It was also named 'World's Best Business Class', 'World's Best Business Class Airline Lounge', 'World's Best Business Class Airline Seat', 'World's Best Business Class Onboard Catering' and 'Best Airline in the Middle East'. The airline continues to stand alone at the top of the industry having won the main prize for an unprecedented sixth time (2011, 2012, 2015, 2017, 2019 and 2021). Qatar Airways currently flies to more than 150 destinations worldwide, connecting through its Doha hub, Hamad International Airport, voted by Skytrax as the 'World's Best Airport 2022'.

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Spotlight

In addition, online travel booking patterns follow diverse and complex paths as many different marketing channels - social media, email, peer reviews, online advertising, search, etc. - influence customer's journey towards purchase. Faced with these online travel booking trends and the unique challenges they present, tourism businesses need smart, data-driven approaches to their digital marketing and sales strategy. And that's where web analytics comes in.

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