BC Ferries

Travel Technology

iberostar hotels & resorts | March 25, 2022

Talkdesk®, Inc., a worldwide customer experience leader for customer-obsessed businesses, has been selected as the contact center solution provider by Palma-based tourism icon Iberostar Hotels & Resorts. Talkdesk facilitated Iberostar's transition from on-premises to virtual call center operations. Additionally, Talkdesk assists a prominent travel and tourism company in its cloud migration. Iberostar Hotels & Resorts was able to construct a single virtual reservati...

Industry Outlook

Despegar, Corp | June 09, 2022

Despegar, Corp announced that it has completed the previously announced acquisition of 100% of TVLX viagens e Turismo S.A for a total consideration of approximately US$15.5 million, which will be subject to customary post-closing adjustments. TVLX Viagens e Turismo S.A is one of Brazil's biggest online travel firms. 17% of the total consideration was paid upon the deal's closure, 43% is projected to be paid in July 2022, 20 percent in June 2024 and the remaining 20 percent in June 2025, ...

Hospitality Trends

Prnewswire | May 15, 2023

OrionStar USA is excited to announce that Lucki, its AI Delivery robot, has successfully integrated with ChatGPT. This integration represents a significant step forward in the hospitality industry, as Lucki's ability to communicate with customers has been greatly enhanced by leveraging ChatGPT's advanced AI capabilities. With the integration of ChatGPT, Lucki is now able to communicate with customers through natural language interfaces such as voice and text-based chatbo...

Travel Technology,Industry Outlook

IBS Software | December 08, 2022

New data from travel technology company IBS Software reveals that despite more than two thirds (68%) of passengers being inconvenienced by disrupted journeys since COVID travel restrictions were lifted and 66% expecting more of the same during upcoming trips, most (83%) still plan on flying for a break in the next six months. The research, which polled 2000 recent travellers in the UK and US*, warns that holiday providers have one more chance to get it right; if holidaymakers expe...