Your roadmap to a sucessful mobile app

November 16, 2016

Travel and hospitality brands can’t afford to ignore the most significant change in their customers in decades: 81 percent of today’s travelers carry a smartphone, according to a Passenger IT Trends Survey.1 Not only do mobile devices and apps influence the end-to-end customer journey, especially in terms of customer experience and loyalty, but they also provide a wealth of insights into customer behavior.

Spotlight

HotelKey

HotelKey PMS is trusted by more than 2,500 properties including two enterprise hotel chains in US. HotelKey has direct connectivity to all major OTAs/GDS channels. For independents, HotelKey is an all-in-one system that includes core PMS, built-in CRS distribution, automated Revenue management, hosting of property Website and no-commission direct Bookings engine. Our multi-device platform provides Web apps for back of the house and Mobile apps for Frontdesk, Housekeeping and Maintenance teams.

OTHER WHITEPAPERS
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The Intelligent Enterprise for the Passenger Travel and Leisure Industry

whitePaper | June 2, 2021

Read how airlines are taking advantage of the digital economy by leveraging opportunities to serve travelers, spark loyalty, and drive profit. They are selling and merchandising like retailers, building new alliances and networks, and optimizing operations to create innovative personalized traveler experiences. Download the Document

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Stay How Corporate Travel Is Evolving

whitePaper | April 27, 2022

Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba, the most valuable retailer, has no inventory. And Airbnb, the world’s largest accommodation provider, owns no real estate. This is our digital world.

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The State of Hospitality Distribution: Direct Bookings

whitePaper | November 15, 2019

Commissions, rising acquisition costs, price undercutting – it’s hard to be a modern hotelier and it means that the channels they directly control are more vital than ever before. In the right hands, direct channels and strong funnels to them give hoteliers critical breathing room in the cut-throat world of online accommodation. They can generate big savings for a brand, allow ownership of customer data and potentially help to generate long-term loyalty.

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An Uncertain Future: COVID-19's Global Impact on the Travel Industry

whitePaper | April 14, 2021

The insights in this whitepaper are based on SimilarWeb data. To gain an exhaustive and unified view of the travel industry, we analyzed internet traffic and user acquisition strategies for the top travel (OTA, flights, and accommodation) sites in the United States and select countries worldwide. The data includes traffic from desktop and mobile web, and provides year-over-year and month-over-month comparisons.

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2021 Travel Trends Report

whitePaper | September 5, 2021

In December 2020, Expedia Group conducted a study of 2,200 Americans in collaboration with data intelligence firm The Morning Consult to better understand how the travel industry has evolved since the outset of the pandemic, and the way consumersare feeling about traveling in the year ahead.

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21st Century Forecasting for the Travel & Hospitality Industry

whitePaper | May 20, 2021

Forecasting is a decision-making tool that helps businesses cope with the impact of the future’s uncertainty by examining historical data and trends. Businesses across every industry need to forecast components of their operations, and that is particularly important, and challenging, in times of uncertainty. Actionable forecasts in the Travel and Hospitality industry bring particular value: how many guests will arrive and when, how to staff accordingly, adjusting inventory positions, modelling the impact of promotions/events on business performance, optimising pricing/revenue management, and projecting revenue/cash flow. Forecast too high and the business will be inefficient with resources: likely buying too much product, facing potential spoilage or waste, while also missing opportunities to invest capital elsewhere.

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Spotlight

HotelKey

HotelKey PMS is trusted by more than 2,500 properties including two enterprise hotel chains in US. HotelKey has direct connectivity to all major OTAs/GDS channels. For independents, HotelKey is an all-in-one system that includes core PMS, built-in CRS distribution, automated Revenue management, hosting of property Website and no-commission direct Bookings engine. Our multi-device platform provides Web apps for back of the house and Mobile apps for Frontdesk, Housekeeping and Maintenance teams.

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