Commercial Travel

2021 Travel Trends Report

September 5, 2021

2021 Travel Trends Report
In December 2020, Expedia Group conducted a study of 2,200 Americans in collaboration with data intelligence firm The Morning Consult to better understand how the travel industry has evolved since the outset of the pandemic, and the way consumersare feeling about traveling in the year ahead.

Spotlight

Ethiopian Airlines

Ethiopian Airlines (Ethiopian) is the flag carrier of Ethiopia. During the past Seventy years, Ethiopian has become one of the continent's leading carriers, unrivaled in Africa for efficiency and operational success, turning profits for almost all the years of its existence.

OTHER WHITEPAPERS
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Holiday digital marketing For the travel and tourism industry

whitePaper | December 16, 2019

The holiday season is quickly approaching, it’s essential that your destination or your hotel have the right Digital Marketing strategy guidelines laid out to boost engagement, visits and direct bookings.

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Aviation White Paper - ACCC submission in response to terms of reference

whitePaper | March 15, 2023

The ACCC welcomes the opportunity to provide input to the development of a new aviation White Paper. A competitive airline sector is vital to meet the needs of consumers and the economy more broadly, especially for a large country as geographically dispersed as Australia. Rivalry between airlines can deliver more routes, a greater choice of products, cheaper airfares, more reliable services and better customer service.

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Reimagining Tourism in the Era of the Metaverse

whitePaper | December 6, 2022

The tourism industry, with travel and hospitality as two of its major components, is no longer the same as it was. Consumer behaviors toward tourism have significantly changed, influenced by the desire for safety and social contact and the accelerated shift to digital. Travel planning now happens with just a few clicks — from selecting a travel location and checking safety protocols to receiving information on flights and lodgings. For businesses, this means tougher asks from customers and greater competition for wallet share, especially as digital evens out the playing field between small and large companies.

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The hotel of the future 2022

whitePaper | June 21, 2022

Prior to the onset of the COVID-19 pandemic, global tourism had experienced a 10-year period of continuous growth fueled by the expansion of the global economy and the emergence of new tourism outflow markets in Asia, the Middle East and Africa. Despite the headwinds from geopolitical and trade tensions, the slowing of economic growth as well as the collapse of Thomas Cook and certain European low-cost carriers, international tourist arrivals and receipts showed growth in 2019

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Next Generation of Guest Experience in Hospitality

whitePaper | September 24, 2021

The hospitality industry is evolving at an unprecedented pace. Properties must solve for expanded and differentiated guest expectations driven by new technologies and changed traveler behavior, as well as create improved operating efficiencies through automated solutions. The emergence of COVID-19 sent shockwaves throughout the travel industry, forcing operators to think of innovative ways to provide guests with an environment that makes them feel safe while optimizing the operators’ finances. As a result, connectivity has become a major factor in guests’ overall experience and satisfaction. Many of these solutions rely on autonomous data collection and wireless control requiring low latency, increased connection capacity and high reliability -- the three pillars of 5G. Robust wireless connectivity enables properties to understand their guests’ behaviors and how efficiently their property is being operated.

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Exploring Opportunities Travel Retail: 2023 outlook

whitePaper | August 22, 2022

Travel retail is a complex channel which includes airport retail (duty free & food services), cruise & ferry, border stores and other smaller channels. Airport retail is the biggest channel with a focus on international travellers. Retail is operated through a concession model which is costly for retailers which in turn must focus on high value and profit categories & products.

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Spotlight

Ethiopian Airlines

Ethiopian Airlines (Ethiopian) is the flag carrier of Ethiopia. During the past Seventy years, Ethiopian has become one of the continent's leading carriers, unrivaled in Africa for efficiency and operational success, turning profits for almost all the years of its existence.

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