INDUSTRY OUTLOOK

2022 Deloitte travel outlook

June 1, 2022

2022 Deloitte travel outlook
As travel moves toward recovery, new forces will shape its futureThe COVID-19 pandemic disrupted several industries, but travel fell particularly hard and fast. US
air passenger volume plummeted by more than 90% in March 20201 and in April 2020 U.S. hotel occupancy dove to 25%.2 Travel showed its resilience when relief arrived in the form of vaccines. Pent-up demand surfaced quickly; Americans’ intent to make bookings doubled across most travel categories from February to September 2021.

Spotlight

Merit Travel Group

Since 1991, Merit has grown to become an industry leader and one of the largest independent travel companies in Canada. Merit’s 420 travel professionals located in offices across the country provide advice and services to more than 350,000 Canadian travellers every year. Merit Travel Group and its unique specialty brands including Merit Travel, Travelcuts, MeritBiz, Merit Loyalty and Exclusive Tours are jointly owned by the Merrithew Family and H.I.S. Co. Ltd. Based in Tokyo, H.I.S. is one of the largest global travel networks in the world.

OTHER WHITEPAPERS
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The sharing economy: Does it have a place in your managed travel program?

whitePaper | February 26, 2020

Thanks to major media exposure for companies like Airbnb and Uber, the “sharing economy” has emerged as a hot topic in travel, technology and business alike. In the consumer sector, Airbnb and Uber have been successful and have expanded rapidly.

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Safeguarding the future of travel

whitePaper | July 8, 2021

This whitepaper explains: Travel is an ultra-high-risk sector for card acquirers because most payments are for future delivery. If merchants fail to fulfill a service for which they have taken payment (often months in advance) customers can recover their money from the acquirer by initiating chargeback. Acquirers traditionally demand substantial cash collateral (holdbacks) or other financial security from travel merchants to mitigate this risk. Holdbacks lock away substantial funds for travel companies and can therefore be highly damaging to liquidity. High-profile collapses and the COVID-19 crisis have driven acquirers to impose harsher terms or quit the travel sector completely.

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The force of change in the travel experience

whitePaper | March 10, 2022

The pandemic forced travelers—en masse—to shift their expectations completely and more rapidly than we’ve seen at any other time in history. It changed the playing field around travelers´ behaviors and habits, and caused them to rethink their personal purpose and reevaluate what’s important for them in their life. When it comes to travel, people care less about the way things were, and more about what they want from travel experiences now and into the future

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Seamless travel

whitePaper | January 21, 2020

Explore the award-winning biometric and AI technology of NEC, unlocking uninterrupted kerb-to-gate travel with just a simple smile.

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BOOKING BUSINESS TRAVEL FOR BEGINNERS

whitePaper | November 8, 2019

When it comes to booking business travel, whether you’re responsible for the travel arrangements of a small company with frequent, high-spending travellers, or a business owner who struggles to manage their own bookings, this guide will simplify everyday corporate travel processes. Flight Centre Business Travel has a team of over 170 Travel Experts that book business travel every day. There isn’t anything they don’t know about arranging corporate travel, which is why they’re our ‘experts’. And as Experts, they have some invaluable advice for others that are booking travel for business.

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Next-gen hotel guests have checked in The changing guest experience

whitePaper | May 16, 2022

When we imagine the golden era of hospitality, visions of turn-of-thetwentieth-century grandeur and elaborate hotels with live-in general managers (GMs) come to mind. We think of these GMs briskly moving throughout the property, personally knowing each guest and taking care of their every need.

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Spotlight

Merit Travel Group

Since 1991, Merit has grown to become an industry leader and one of the largest independent travel companies in Canada. Merit’s 420 travel professionals located in offices across the country provide advice and services to more than 350,000 Canadian travellers every year. Merit Travel Group and its unique specialty brands including Merit Travel, Travelcuts, MeritBiz, Merit Loyalty and Exclusive Tours are jointly owned by the Merrithew Family and H.I.S. Co. Ltd. Based in Tokyo, H.I.S. is one of the largest global travel networks in the world.

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