Capturing and Controlling the Invisible Spend

November 21, 2017

With the emergence of new technology, supplier-direct efforts and shifts due to generational changes, business traveler behavior is changing. As a result, modern managed travel programs must implement tools to capture data from all booking sources. Invisible spend is defined as corporate travel data not captured by traditional means such as TMC reporting. This includes direct-supplier website bookings, as well as bookings with consumer OTA sites. Mobile has added a new wrinkle to the invisible spend dilemma.

Spotlight

Kuoni Switzerland

Kuoni Switzerland is the biggest and best known travel organization of Switzerland. For more than 100 years we have ensured that travel dreams come true for millions of people. The challenge to fulfil the wide range of travel expectations of our customers is the passion of our employees.

OTHER WHITEPAPERS
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Virtual collaboration: Enhancing your travel program

whitePaper | March 2, 2020

Integrating virtual collaboration in your managed travel program can make you much more important to your business. It extends your reach to include a strategic responsibility for virtual collaboration, which no one else has picked up in most companies. It also presents a new savings opportunity. This white paper offers a starting point to embark on the total collaboration journey.

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The Long Awaited Road to Recovery: Hotels, Airlines, and Consumers in Our Transitional Reality

whitePaper | August 3, 2021

The travel industry is finally on its long-awaited road to recovery — U.S. travel restrictions are easing for vaccinated individuals and international travel is resuming in higher numbers. While leisure travel intent for this summer looks promising, less than one-third of travelers have solidified travel plans by booking their full trips. Uncertainty surrounding vaccine coverage, infection rates in various areas, and quarantine mandates continue to keep prospective travelers vigilant. With a slew of trips still not fully booked, hotels and airlines can tailor their strategies to consumers’ preferences to influence their decisions. This white paper explores what recovery looks like for the hotel and airline sectors, analyzes consumer trends and how to increase their comfort in travel, and examines the post-pandemic staffing situation in the travel industry. Readers will also learn about: Consumers’ travel budget plans Why digital nomads are a lucrative market How Salesforce can assist with mitigating staff shortages and scheduling Features travelers appreciate in public and private lodging accommodations

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WHERE TO STAY WHEN TRAVELLING FOR WORK

whitePaper | November 15, 2019

Flight Centre Business Travel is part of the Flight Centre Travel Group, one of the world’s largest travel companies. This means we have global negotiation strength larger than many other travel management companies (TMCs). With this negotiation strength, we can access special corporate rates at a vast range of hotel options in all corners of the globe. And the longstanding relationships we’ve built with airlines and hotels means we have the ability to include extras in our rates, such as free wi-fi and free breakfast. These add-ons enhance business travel experience, improving comfort and increasing productivity while travelling for work, as well as passing savings to your company. This is all part of our global smartSTAY corporate benefits programme, and is offered as standard to all Flight Centre Business Travel customers

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Stay How Corporate Travel Is Evolving

whitePaper | April 27, 2022

Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba, the most valuable retailer, has no inventory. And Airbnb, the world’s largest accommodation provider, owns no real estate. This is our digital world.

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Enabling Safe, Secure and Seamless Travel to Accelerate Border Controls

whitePaper | December 7, 2022

Despite significant advances throughout travel and tourism, many aspects of international travel remain encumbered by manual processes that are susceptible to fraud. For many years, aspiring voices from government and industry have advocated a vision of better travel experiences. A vision where outdated paper-based processes are replaced by modern digital processes that include strong identity assurance; and where passengers can travel from anywhere to anywhere using just their Digital Identity1 But as both the travel and tourism sectors – and the technology that underpins them – have been transformed, it is important for governments to begin developing their own strategies to deliver safe, secure and seamless travel for all international travelers, regardless of their mode of transport.

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Business travel safety 101: Keeping employees safe on the road

whitePaper | December 14, 2019

Business travelers are increasingly aware of the challenges they face when leaving the office. A study by American Express Global Business Travel and the Association for Corporate Travel Executives found that more than anything else, today's business travelers want a better sense of security when traveling on behalf of their organizations.

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Spotlight

Kuoni Switzerland

Kuoni Switzerland is the biggest and best known travel organization of Switzerland. For more than 100 years we have ensured that travel dreams come true for millions of people. The challenge to fulfil the wide range of travel expectations of our customers is the passion of our employees.

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