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. https://travel.report/Resources/Whitepapers/578d00cf-5f13-4129-9d72-def8eab3ed8e_hospitality-leisure-trends-report-2019.pdf
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SHARESHARESHARE
HOSPITALITY AND LEISURE TRENDS 2019
The hospitality and leisure (H&L) industry is big and diverse; it has traditionally claimed some of the closest relationships with global consumers of any sector. People eat, sleep, play games, cement friendships and seek cures in H&L facilities. Given this dynamic, it isn’t surprising that the ability to create brand awareness campaigns that feel like one-on-one communication with potential customers—that is, campaigns that speak directly to customers’ preferences and desires—has always been a keystone of success for H&L companies. But recently, for many parts of the hospitality and leisure industry, that connection to consumers has frayed. DOWNLOAD