Hospitality Trends

Next Generation of Guest Experience in Hospitality

September 24, 2021

Next Generation of Guest
The hospitality industry is evolving at an
unprecedented pace. Properties must solve for
expanded and differentiated guest
expectations driven by new technologies and
changed traveler behavior, as well as create
improved operating efficiencies through
automated solutions. The emergence of
COVID-19 sent shockwaves throughout the
travel industry, forcing operators to think of
innovative ways to provide guests with an
environment that makes them feel safe while
optimizing the operators’ finances. As a result,
connectivity has become a major factor in
guests’ overall experience and satisfaction.
Many of these solutions rely on autonomous
data collection and wireless control requiring
low latency, increased connection capacity and
high reliability -- the three pillars of 5G. Robust
wireless connectivity enables properties to
understand their guests’ behaviors and how
efficiently their property is being operated.

Spotlight

Get Lost Travel Group

The GLT Group is Australia's largest collective of niche touring brands. Combining 5 incredible consumer-facing travel brands as well as a full tailor-made, charter and DMC business, we cover the very best destinations, both across Australia and beyond.For us, it's about mixing it up and avoiding the crowds with a range of hand-picked, behind the scenes experiences and range of local suppliers.

OTHER WHITEPAPERS
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NATURE POSITIVE TRAVEL & TOURISM

whitePaper | September 22, 2022

Travel & Tourism are intrinsically linked to biodiversity and nature. Over half of Travel & Tourism demand is driven by the desire to explore nature, whether it is an international safari of a lifetime or a day trip exploring the countryside. Furthermore, Travel & Tourism is one of six economic sectors with over 80% of its goods and services highly dependent on nature. Similarly, conservation efforts, protected areas and local economies are fuelled by Travel & Tourism revenue and the presence of visitors. In literary terms, nature and biodiversity are the book and the Travel & Tourism sector is the publisher. This interdependence places our sector in a unique position to protect our planet’s natural wonders.

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2022 Deloitte travel outlook

whitePaper | June 1, 2022

As travel moves toward recovery, new forces will shape its futureThe COVID-19 pandemic disrupted several industries, but travel fell particularly hard and fast. US air passenger volume plummeted by more than 90% in March 20201and in April 2020 U.S. hotel occupancy dove to 25%.2 Travel showed its resilience when relief arrived in the form of vaccines. Pent-up demand surfaced quickly; Americans’ intent to make bookings doubled across most travel categories from February to September 2021.

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An Uncertain Future: COVID-19's Global Impact on the Travel Industry

whitePaper | April 14, 2021

The insights in this whitepaper are based on SimilarWeb data. To gain an exhaustive and unified view of the travel industry, we analyzed internet traffic and user acquisition strategies for the top travel (OTA, flights, and accommodation) sites in the United States and select countries worldwide. The data includes traffic from desktop and mobile web, and provides year-over-year and month-over-month comparisons.

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Safeguarding the future of travel

whitePaper | July 8, 2021

This whitepaper explains: Travel is an ultra-high-risk sector for card acquirers because most payments are for future delivery. If merchants fail to fulfill a service for which they have taken payment (often months in advance) customers can recover their money from the acquirer by initiating chargeback. Acquirers traditionally demand substantial cash collateral (holdbacks) or other financial security from travel merchants to mitigate this risk. Holdbacks lock away substantial funds for travel companies and can therefore be highly damaging to liquidity. High-profile collapses and the COVID-19 crisis have driven acquirers to impose harsher terms or quit the travel sector completely.

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Business travel in 2022 and beyond

whitePaper | May 3, 2022

The restriction of people's movement was a stark reminder to business leaders: smart travel drives successful companies. As we emerge from the most profound global health crisis in more than a century, there is a unique opportunity to redefine the role of the travel manager.

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The Reopening of ASEAN: TRADE, TOURISM AND TRAVEL

whitePaper | March 29, 2022

While pandemic challenges continued to be at the forefront in 2021, the region witnessed increasing geopolitical competition. China-US rivalry intensified, leading to development such as the creation of the trilateral security arrangement between Australia, the United Kingdom and the United States (AUKUS) involving nuclear technology. Multilateralism was also contested with the rise of protectionism, trade wars, and a lack of global leadership due to preoccupation with domestic affairs.

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Spotlight

Get Lost Travel Group

The GLT Group is Australia's largest collective of niche touring brands. Combining 5 incredible consumer-facing travel brands as well as a full tailor-made, charter and DMC business, we cover the very best destinations, both across Australia and beyond.For us, it's about mixing it up and avoiding the crowds with a range of hand-picked, behind the scenes experiences and range of local suppliers.

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