Next Generation of Guest Experience in Hospitality

whitePaper | June 1, 2022

Covid-19 is creating a make or break moment for destination marketing. With the vital flow of tourism traffic either interrupted or slowed by the pandemic, many destinations find themselves cut off from a critical source of funding used to drive future promotion and help local communities recover. Even worse, this situation has disrupted the historic symbiotic relationship between destination organizations and local tourism businesses like hotels, tour operators, restaurants, and attractions forcing them to make tough decisions about how to stay visible to travelers during this difficult moment

whitePaper | October 10, 2022

Travel has probably crossed all of our minds at some point in the last few months. Holidays abroad, daytrips with the kids, or music festivals are all familiar summer experiences that require us to think about how we’ll get from A to B. But for disabled people, travelling anywhere is far from easy. For many, this summer has been one of renewed excitement and opportunity, with international travel being possible for the first time since the pandemic. Unfortunately, for people with disabilities, travel is all too often inaccessible, uncomfortable, and expensive. A recent survey found that two-thirds of the seven million Britons with limited mobility avoid flying altogether because it is so difficult.

whitePaper | November 15, 2019

Flight Centre Business Travel is part of the Flight Centre Travel Group, one of the world’s largest travel companies. This means we have global negotiation strength larger than many other travel management companies (TMCs). With this negotiation strength, we can access special corporate rates at a vast range of hotel options in all corners of the globe. And the longstanding relationships we’ve built with airlines and hotels means we have the ability to include extras in our rates, such as free wi-fi and free breakfast. These add-ons enhance business travel experience, improving comfort and increasing productivity while travelling for work, as well as passing savings to your company. This is all part of our global smartSTAY corporate benefits programme, and is offered as standard to all Flight Centre Business Travel customers

whitePaper | December 6, 2019

2019 was a year of expansion for hospitality worldwide. More people were travelling, as the growing global middle class flexed its spending power. Travellers became increasingly discerning as digital platforms gave consumers a greater ability to choose exactly what they wanted from their hotel experience. Anticipating even more growth, the global hospitality development pipeline hit a record high, with hundreds of thousands of rooms under construction worldwide.1 But what does 2020 hold for the hospitality sector? Against the background of an uncertain global economy, a wave of new capacity coming onstream and – above all – ever more discerning, digitally-empowered consumers to delight, how will hotels compete and maintain or grow their profitability? This article identifies five themes that will shape the industry over the next 12 months, and beyond.

whitePaper | December 22, 2021

Tourism suffered the greatest crisis on record in 2020. International arrivals plunged by 73% as the COVID-19 pandemic prompted nearly all governments around the world to introduce a range of measures to restrict travel, including border closures to tourists.

whitePaper | September 22, 2022

Travel & Tourism are intrinsically linked to biodiversity and nature. Over half of Travel & Tourism demand is driven by the desire to explore nature, whether it is an international safari of a lifetime or a day trip exploring the countryside. Furthermore, Travel & Tourism is one of six economic sectors with over 80% of its goods and services highly dependent on nature. Similarly, conservation efforts, protected areas and local economies are fuelled by Travel & Tourism revenue and the presence of visitors. In literary terms, nature and biodiversity are the book and the Travel & Tourism sector is the publisher. This interdependence places our sector in a unique position to protect our planet’s natural wonders.