Our customers will never be happier than our staff

March 26, 2018

In the hospitality business, it’s a given that turnover is generally high. In fact, Deloitte puts employee turnover in the sector at around 30% - nearly twice the average. This is expensive - the combined costs of continual recruitment and the effects this churn has on productivity cost about £270m annually, according to People 1st.

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Air Serbia

Air Serbia is the national airline of the Republic of Serbia. We are engaged in the transport of passengers and cargo, in scheduled and charter services, crew and airline staff training, office leasing, and other business activities.

OTHER WHITEPAPERS
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An Uncertain Future: COVID-19's Global Impact on the Travel Industry

whitePaper | April 14, 2021

The insights in this whitepaper are based on SimilarWeb data. To gain an exhaustive and unified view of the travel industry, we analyzed internet traffic and user acquisition strategies for the top travel (OTA, flights, and accommodation) sites in the United States and select countries worldwide. The data includes traffic from desktop and mobile web, and provides year-over-year and month-over-month comparisons.

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Deploying next-generation airline loyalty programs

whitePaper | November 15, 2022

The COVID-19 pandemic not only dramatically limited travel but also caused permanent shifts in traveler behavior, forever changing “business as usual” for airlines. No touchpoints with travelers have changed more profoundly than loyalty programs. In 2020, airline industry revenues totaled $328 billion, about 40% of revenue from the previous year, McKinsey reports. Benefits designed for frequent flyers continue to lose their efficacy as uncertainty around the return of business travel remains.

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Holiday digital marketing For the travel and tourism industry

whitePaper | December 16, 2019

The holiday season is quickly approaching, it’s essential that your destination or your hotel have the right Digital Marketing strategy guidelines laid out to boost engagement, visits and direct bookings.

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2021 Travel Trends Report

whitePaper | September 5, 2021

In December 2020, Expedia Group conducted a study of 2,200 Americans in collaboration with data intelligence firm The Morning Consult to better understand how the travel industry has evolved since the outset of the pandemic, and the way consumersare feeling about traveling in the year ahead.

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The future of hotel late-night check-ins

whitePaper | August 15, 2022

NFTs and Web3 can completely transform businesses and their ability to grow faster and more strategically. From completely new governance structures, which today are mainly found in the form of decentralized autonomous organizations (DAOs), to the tokenization of digital assets with NFTs, completely new strategic opportunities arise for companies.

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Oracle Hospitality Hotel Cloud Services

whitePaper | August 5, 2022

Oracle Hospitality Professional Foundation Cloud Service is the basis of Oracle Hospitality Application Suite enabled in a multi-tenant environment. Users are authorized to access all modules and features of the Oracle Cloud Service.

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Spotlight

Air Serbia

Air Serbia is the national airline of the Republic of Serbia. We are engaged in the transport of passengers and cargo, in scheduled and charter services, crew and airline staff training, office leasing, and other business activities.

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