Revenue Leakage in the Travel Industry

March 29, 2017

International Air Transport Association (IATA) expects c.1% of world GDP to be spent on air transport in 2016, totaling almost $750 Billion and estimated to grow at a healthy 6.9% in 2016. The industry as a whole is 02 Introduction bracing for increased competition and pressure on margins. Today's consumer is a changed consumer. They no longer walk down the street and stand in queues to make a booking or seek customer service. It is the era of an empowered consumer who has choices and will come with a number of expectations. Since basic products and services are increasingly getting commoditized, in order to sustain, marketers can only differentiate in terms of quality of service, convenience, responsiveness and speed to market.

Spotlight

Omni Air International

OAI operates under its own 121 certification with Worldwide Operating Authority. OAI has aircraft based globally to meet the demands for the charter business with quick response and flexibility for it's customers. OAI currently operates a fleet of B767-300, 777, B767-200 aircraft.

OTHER WHITEPAPERS
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Virtual collaboration: Enhancing your travel program

whitePaper | March 2, 2020

Integrating virtual collaboration in your managed travel program can make you much more important to your business. It extends your reach to include a strategic responsibility for virtual collaboration, which no one else has picked up in most companies. It also presents a new savings opportunity. This white paper offers a starting point to embark on the total collaboration journey.

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Is Hospitality the Answer for Senior Living?

whitePaper | July 31, 2022

Hospitality has become a very popular topic in the senior living field. Communities featuring bistros and beer taps and the amenities of a fine hotel are popping up all around the country. Hospitality is seen as an approach that can attract baby boomers and eliminate the institutional feel that exists in many traditional communities. Indeed, the hospitality model has brought us more freedom and choice in services, higher quality dining experiences and less institutional designs. However, simply applying the concepts and operational structures of a hotel or resort without considering the significant differences inherent in senior living can backfire by undermining purpose and a sense of community. Senior living settings require a special approach – a blend of hospitality, community building, and a focus on supporting meaningful purpose.

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Deploying next-generation airline loyalty programs

whitePaper | November 15, 2022

The COVID-19 pandemic not only dramatically limited travel but also caused permanent shifts in traveler behavior, forever changing “business as usual” for airlines. No touchpoints with travelers have changed more profoundly than loyalty programs. In 2020, airline industry revenues totaled $328 billion, about 40% of revenue from the previous year, McKinsey reports. Benefits designed for frequent flyers continue to lose their efficacy as uncertainty around the return of business travel remains.

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Improve your guest experience from booking to check-out

whitePaper | January 15, 2023

More than ever, hotels need to focus on providing a more adaptive, flexible, seamless, and personalized guest experience. Relying on a strong payment partner with a dedicated solution for Hospitality can help this transformation. To help hospitality professionals prepare for the future, Worldline introduces Worldline Hospitality Suite.

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Hospitality Takes the Digital Highway

whitePaper | June 21, 2022

consumer trends, will chart the new age of travel. It is, therefore, imperative that the industry not only meets the ongoing requirements, but also anticipates its talent requirements for the future. By 2029, it is expected to account for about 53 million jobs.

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Designing for Hospitality Spaces

whitePaper | November 21, 2022

The foundations of good design are form and function, and this is true in the hospitality industry as well. Above all, it is critical that the interior design of hospitality spaces creates an inviting atmosphere for guests while ensuring safety and security, a smooth flow and an engaging spatial experience. A hospitality space's foundational backdrop is made up of its flooring and walls. When choosing flooring and cladding materials, a range of considerations come into play: performance, safety, maintenance costs, and more. For hightraffic areas, they must be durable and functional, while delivering premium, on-trend aesthetics. The selection of materials that add value and improve both comfort and visual appeal is essential to the establishment's success.

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Spotlight

Omni Air International

OAI operates under its own 121 certification with Worldwide Operating Authority. OAI has aircraft based globally to meet the demands for the charter business with quick response and flexibility for it's customers. OAI currently operates a fleet of B767-300, 777, B767-200 aircraft.

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