THE INSTITUTE OF TRAVEL MANAGEMENT

whitePaper | August 15, 2022

NFTs and Web3 can completely transform businesses and their ability to grow faster and more strategically. From completely new governance structures, which today are mainly found in the form of decentralized autonomous organizations (DAOs), to the tokenization of digital assets with NFTs, completely new strategic opportunities arise for companies.

whitePaper | March 29, 2022

While pandemic challenges continued to be at the forefront in 2021, the region witnessed increasing geopolitical competition. China-US rivalry intensified, leading to development such as the creation of the trilateral security arrangement between Australia, the United Kingdom and the United States (AUKUS) involving nuclear technology. Multilateralism was also contested with the rise of protectionism, trade wars, and a lack of global leadership due to preoccupation with domestic affairs.

whitePaper | June 2, 2021

Read how airlines are taking advantage of the digital economy by leveraging opportunities to serve travelers, spark loyalty, and drive profit. They are selling and merchandising like retailers, building new alliances and networks, and optimizing operations to create innovative personalized traveler experiences. Download the Document

whitePaper | November 15, 2019

Flight Centre Business Travel is part of the Flight Centre Travel Group, one of the world’s largest travel companies. This means we have global negotiation strength larger than many other travel management companies (TMCs). With this negotiation strength, we can access special corporate rates at a vast range of hotel options in all corners of the globe. And the longstanding relationships we’ve built with airlines and hotels means we have the ability to include extras in our rates, such as free wi-fi and free breakfast. These add-ons enhance business travel experience, improving comfort and increasing productivity while travelling for work, as well as passing savings to your company. This is all part of our global smartSTAY corporate benefits programme, and is offered as standard to all Flight Centre Business Travel customers

whitePaper | July 31, 2022

Hospitality has become a very popular topic in the senior living field. Communities featuring bistros and beer taps and the amenities of a fine hotel are popping up all around the country. Hospitality is seen as an approach that can attract baby boomers and eliminate the institutional feel that exists in many traditional communities. Indeed, the hospitality model has brought us more freedom and choice in services, higher quality dining experiences and less institutional designs. However, simply applying the concepts and operational structures of a hotel or resort without considering the significant differences inherent in senior living can backfire by undermining purpose and a sense of community. Senior living settings require a special approach – a blend of hospitality, community building, and a focus on supporting meaningful purpose.

whitePaper | April 6, 2022

Attractions, tours, and activities marketers face unique challenges within the travel space. As a travel vertical that often deals with last-minute bookers and walk-ups, and still invests heavily in out-of-home advertising solutions, online marketing can seem daunting, time-consuming, or unnecessary. However, there is a massive opportunity to capture online bookings: operators sold $44 billion worth of experiences through their own websites and online travel agencies (OTAs) in 20191 indicating that there are more dollars for the taking, and more ways to engage with your potential visitors